Analisi - knowledge management case studies - Aetnanet
Analisi - knowledge management case studies - Aetnanet
Analisi - knowledge management case studies - Aetnanet
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Organisational goals Knowledge <strong>management</strong> goals Knowledge infrastructure Support structure<br />
• Offer a range of cars from<br />
low budget economy-class<br />
to very exclusive<br />
• Get component quality of<br />
all group members at the<br />
same level (as Germany)<br />
• Use customer information<br />
(complaints) more<br />
systematically – send it to<br />
the right experts<br />
• Local WW.DECK Coordinators – to<br />
•<br />
overcome cultural problems<br />
Events for top managers about <strong>knowledge</strong><br />
sharing<br />
Processes<br />
• Making cooperation within informal expert<br />
networks systematic and if possible<br />
improve it– give corrosion (part of<br />
•<br />
Laboratory Network) experts whatever they<br />
need to improve their <strong>knowledge</strong> sharing<br />
Finally results in a Corrossion Knowledge<br />
Market of 200 corrossion experts<br />
(European expert learns from Brazilian<br />
expert)<br />
ICT<br />
• Yellow-pages for Laboratory Network (600<br />
employees)<br />
• Documentum (document <strong>management</strong><br />
system) – to let the Laboratory Network<br />
build their <strong>knowledge</strong> warehouse<br />
Microsoft To be completed To be completed To be completed To be completed<br />
o Their customers are<br />
Volkswagen Group<br />
factories and experts<br />
o The customers give<br />
their requirements to<br />
WW.DECK<br />
o WW.DECK learns<br />
from its customers<br />
too!<br />
• Decentral WW.DECK teams at<br />
Audi, Seat, Skoda, et cetera<br />
CIBIT 8<br />
analisi-KM <strong>case</strong> <strong>studies</strong>.doc - 25/5/99
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