WHITE PAPER A First Look at How Windows Intune Can ... - Microsoft

More documents

Recommendations

Info

T A B L E 5T h r e e - Y e a r R O I A n a l y s i s p e r P CBenefit (discounted) $1,684Investment (discounted) $416NPV $1,268ROI 305%Payback0.5 monthsDiscount rate 12%Source: IDC, 2011C H A L L E N G E S / O P P O R T U N I T I E SC h a l l e n g e s Justifying investment. In many cases, organizations (particularly SMBs) use nomanagement solutions in an attempt to avoid incurring cost or simply becausethey do not have the IT skills to deploy sophisticated management solutions.Despite the compelling story presented in this document for Windows Intune, thepayback requires that there first be investment. For many organizations, apurchase is a far more tangible cost item than the burden of restoring downsystems and the time lost by end users waiting to get their PCs back. Displacing other management solutions. For organizations currently using clientmanagement tools, a shift to Windows Intune may mandate the retirement of acurrent solution already in use. This means abandoning the current investment andtaking on potentially new learning curves and balancing expectations for what anonline solution can deliver versus what an in-house solution can provide.O p p o r t u n i t i e s The benefit of a management solution. Businesses contemplating thedeployment of their first PC management tool (or first consistent use of amanagement solution) create significant opportunity for IT teams to provide abetter experience to end users, raising user satisfaction and overall companyproductivity, which should positively impact an organization's bottom line.C O N C L U S I O NIDC research has found that nonstandardized PC environments and/or poormanagement practices are leading drivers of higher operational costs with WindowsPCs. With the Windows 7 upgrade rights included in Windows Intune, businesses canaddress the first step in reducing complexity — standardizing the PC infrastructure on10 #227158 ©2011 IDC
a single operating system version. Using the Windows Intune cloud service, IT canefficiently and remotely ensure that all these PCs have the latest updates and areprotected from malware so that users, virtually anywhere, can remain productive. Allthat's required — for IT and end users — is an Internet connection.There are other benefits to the business that were not quantified in the study. IDCnotes that in particular, removal of employee downtime, while a small portion of theoverall savings (which was quantified in this study), also can provide meaningfulbenefits such as improving employee morale and job satisfaction.With Windows Intune, Microsoft is leveraging the power of the cloud to helpbusinesses of all sizes. Particularly for organizations that have not used managementtools in the past, the opportunity to implement some of the management bestpractices — practices that have classically been the domain of enterprise customers— supported by an automated and distributed management solution represents apotential game changer for many businesses today.A P P E N D I XR O I M e t h o d o l o g yIDC's standard ROI methodology was utilized for this project. This methodology isbased on gathering data from current users of the technology as the foundation forthe model. Based on these interviews, IDC performs a three-step process to calculatethe ROI and payback period:1. Measure the savings from reduced IT costs (staff, hardware, software,maintenance, and IT support), increased user productivity, and improvedrevenues over the term of the deployment.2. Ascertain the investment made in deploying the solution and the associatedtraining and support costs.3. Project the costs and savings over a three-year period and calculate the ROI andpayback for the deployed solution.IDC uses the NPV of the savings and increased revenue over three years incalculating the ROI and payback period for the deployment. The NPV of the savingsis determined by subtracting the amount that would have been earned by investingthe original sum in an instrument yielding a 12% return (to allow for the missedopportunity cost that could have been realized using that capital).IDC bases the payback period and ROI calculations on a number of assumptions,which are summarized below:1. Time values are multiplied by burdened salary (salary + 28% for benefits andoverhead) to quantify efficiency and manager productivity savings.2. Downtime values are a product of the number of hours of downtime multiplied bythe number of users affected.©2011 IDC #227158 11
Page 1 and 2: Global Headquarters: 5 Speen Street
Page 3 and 4: The cost reductions for the largest
Page 5: Windows Intune is built on the same
Page 8 and 9: T A B L E 3I T S t a f f S a v i n
Page 12 and 13: 3. The impact of unplanned downtime

WHITE PAPER A First Look at How Windows Intune Can ... - Microsoft

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?