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T A B L E 2A n n u a l I T S t a f f S a v i n g s f r o m R e d u c e d A d m i n i s t r a t i v e L a b o rAnnual Cost Savings per PC ($)Ensuring constant configuration across all PCs 88Performing patch management and update deployment 63Conducting security-related activities (evaluating threats,testing patches)37Troubleshoot/repair 28Managing remote or mobile users 23Updating remote or mobile users 14Asset management 10Changing firewall settings 4Total 267Source: IDC, 2011IT Labor Savings Related to Downtime ReductionTable 3 details the annual IT savings associated with reducing the labor related toremediation of downtime.One of the "hidden" costs that many IT professionals fail to recognize — because itdoesn't show up in a purchase order or an accounting spreadsheet — is downtime.Downtime not only causes a chain reaction of labor investments to remediate asystem but also incurs substantial costs from the inability of users to complete workwhile their PC is down.Table 3 presents an overview of the major cost areas before and after the use ofWindows Intune. As noted in Table 3, before the deployment of Windows Intune, ITlabor costs for repair accounted for 63% of the downtime IT labor costs per PC peryear in an average environment. After the deployment of Windows Intune, IT laborcosts for repair dropped to 51% of a much smaller total.Most management solutions, Windows Intune included, tend to drive proactive ITmanagement and help prevent downtime. IDC estimates a savings of $228 per PCper year from reducing or ultimately avoiding the need for remediation of PCs that arenot working.©2011 IDC #227158 7