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15. SBRVICE LEVEL AGRENVTNNT BENCIIMARKSThe successfur bidder (the provi{er) shall sign a Service Level Agreement (SLA) withlerviceBT.L. The SLA wilr specify th;;ulnJuro, ro. tt . seivice p'ouiiJ' to p'ouiJe the service quality'-unuiluuility.network reriab'ity and servi..The main totpo;;'ffthe SLA will be on thefollowing Parameters;. Service AvailabilitY. il*nA TriP DelaYA{etwork LatencYas specified in the relevant clauses in this;:.Heters shall l?rip lh.,i::-"ffmentsdocument. The bidder shail .rJ"rrv#J;h: ,n.rrr"o, ur.a r* Ltu'u'ing various parameters' Thebidder may arso indicate the ;ffighp* d.fi;i^.-*y credit, service outage t'Jit' packet loss creditthe outage creditand latency credit for incruri;l; ti. sre. rtre uioot''' "'uitt "'ui;;it;;6{sha* not be below to that ,p..iir.J uj n1d;iil; nrp Th; dtt"ils of customer support contactiljtJ:,#i""TJ.sf fi .ffj:[l#]kHiXi:"r;1il'[dl{*'"'$tH"lt':T*ii tign stA' soon after theprovided ,o gicl during the agreement p.rifo.'goth the ;ffiiurchase order is issued'L5.L service Quality and Availabilityls.l.L AvailabilitYservices for Ip network shail be provid.gd at a guaranteed level' This shall apply to Servicesff :":*f hff,[riJ.ff.Ti#J1,'#1,&'.,'#'.'ff [';n'l#ijilf,f;mffi Jff J"ll"il:- ) yspayable:Calendar- -- IroratedmonthlY rental chargeUp to 10.0 minutes1 day's chlfiT-minutes--n !oul9+ hours - 12 hours for eachtvtote than t2 hoursfull irour beyond 12 hours1 day,s charge sha, be carculated dividing the monthly recurring charge by 30 (thirty)'ls.!.zRound Trip delay /IP Layer Connectivity15.r.2.t The average monthly round trip delay (fwo ways,-goi1g plus coming back) measured overa calendar month from the Ip.gateway router p.in'"rgTcl dli#;tnt r"p port of the first hop"router of upstream provider shall not be gr.ut., it ;; ;0 rr.' ro' rutttrn side and 185 msec forwestern side.Page 6 of 20$6{Jufro
? tl-15.l.z.zThe average monthly round trip delay of first hop in usA pop of the service provider shallnot be more than 260 msec in all cases'15.1.2.3 Round trip delay (RTD) shall be measured by computing the auerage RTD for onethousand (1000) pings (with acLnowledge for each pr.niou, packet received) of sixty -four (64)bytes each.l5.l.2.4The average monthly packet loss to the last hop router in any PoP o-f the successful biddershall be less than g.3yo,measured from the IP gateway_router port of BTCL, Dhaka' Packet Lossshall be measured by computing the percent"packei lo* of one thousand (1000) pings (withacknowledge for each previous pu".t rt received) or sixty-four (6a) bytes each'15.l.z.sFollowing compensations shall be provided by the service provider in case of the violationof the above clauses.Round-TriP DelaY to USACompensation equivalento>26lmsec330 msecgreater than 03% and lessGreater than lYo1 day chargels.L.z.6ln case the above-mentioned parameters exceed for consecutive three months then BTCLshall have the right to terminate the service Agreement with the Service provider'15.1.2.7 Compensation due for failure to meet "Availability" or "Round-trip delay" or "PacketLoss,, guarantees will be adjusted from periodic rental charge payment'15.1.2.g rhe total maximum aggregated compensation payable by service provider to BTCL in anymonth shall not exceed total monthly recurring charge. rhe cumulative compensation to9om-binedbe issued during the contrurt p.rioo sttatt be liilite dlo 20% of the total contract value'l5.r.z.g Failures, intemrptions, defects or delays in transmission due to any of the followingreasonshall not count toward the calculation of service downtime'I Testing the Service after mutual agreement between BTCL and service provider although no faulthas been detected or rePorted.n The Service modification or alteration in any way after mutual agreement between BTCL andService providerI Any Force Majeure event;I Any interruptions resulting fromapparatus.f SMW4 cable cuts.defects or failures in the Bangladesh end Backhaul or BTCL endPage 7 of 20LS Mo"88
Page 1 and 2: _)10'Invitation of Offerfor Interna
Page 3 and 4: - 2>v'9.3 The amendment will be not
Page 5: \- L3.2.3 Number of providers inter
Page 9 and 10: *)cL-16. FINANCIAL PROPOSAL16.l All
Page 11 and 12: -))o-Form-A.l.lSMW4 wet segment cap
Page 13 and 14: -xv-\-Form-A.1.3SMW4 wet segment ca
Page 15 and 16: ->Form-A.1.5SMW4 wet segment capac,
Page 17 and 18: -),c8t-F'ORM-A.2.2Price Offer for I
Page 19 and 20: FORM.A.2.4price offer for rp Bandwi

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