January / February - Minnesota Precision Manufacturing Association

Martin Calibration is ISO-17025accredited for dimensional, electronicand physical calibrations.In addition to calibration services,Martin Calibration sells all majorbrands of measuring equipment,including Mitutoyo, Starrett, Brown& Sharpe, Fowler, Edmunds, S-TIndustries, Dyer, Mueller, Mahr-Federaland Dorsey.Superior ServiceCustomer service is another factorthat separates Martin Calibration fromits competitors. It has developed areputation for being extremely responsiveto its customers needs.“We don’t just provide numbers,”Brion said. “If we see a situation thatneeds to be addressed, we talk with ourcustomers about the options rather thanjust give them a piece of paper.”To help customers focus on theircore business, Martin Calibration hasemployees that report directly to thecustomer’s facility. This can be daily,weekly or monthly depending on thecalibration workload. With its broadrange of expertise, Martin Calibrationcan take over the entire calibrationsystem for companies—even handlingtheir audits. Additionally, the Internethas allowed Martin Calibration to givecustomers the ability to access all of theircalibration data online, including theircalibration certificates.Measuring SuccessOildyne, a division of Parker-Hannifin, is one of many satisfiedcustomers. It switched to MartinCalibration 5 years ago because it wasnot happy with the service of its previouscalibration company.“We’ve found that Martin Calibrationis much more reactive to our immediateneeds,” said Rob Danz, quality assurancesupervisor at Oildyne. “Someone usuallygets back to us within an hour, or at mosta day.”As a producer of hydraulic systems,Oildyne has more than 2,500 gages atits New Hope facility. It relies heavily onMartin Calibration to fix, replace andorder new gauges. “We’ve gotten to knowthe tech team pretty well and they feellike our own employees,” Danz said. “Ifeel like Martin Calibration is a one-stopshop for all our metrology needs.”Applied Engineering is anothersatisfied customer. Located in Yankton,South Dakota, Applied Engineering is amedium-size machine shop that makes avariety of aerospace parts.“We’ve got a pretty extensiveinventory of measuring equipment,and many of them are fairly large,” saidTerry LaBounty, senior quality assuranceengineer. “So the fact that MartinCalibration comes right to our facility isa real asset.”LaBounty went on to say that hewould highly recommend MartinCalibration to other companies. “They’revery responsive,” he said. “We’ve alsopurchased a lot of our measuringinstruments through them and foundthat they’re price competitive.”Almost all of its customers agree thatMartin Calibration is more than a partnerin quality—it is a quality partner. PMPictured left to right: Corey Garbers, QA manager; Jason Singer, VP operations; Rick Brion, President; Tammy Olson, onsite scheduling &customer service; Kim McDonald, product sales & customer service; Ryan Rikke, VP outside service and sales.PAID SUPPLEMENTJanuary | February 2009 PRECISION MANUFACTURING | 25