SM350 - Service Manager 9.x Advanced Training - HP Software ...
SM350 - Service Manager 9.x Advanced Training - HP Software ...
SM350 - Service Manager 9.x Advanced Training - HP Software ...
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DAY 5XVI. Best Practices for Configuration and Tailoring Understanding the Differences between Configuration, Tailoring andCustomization Levels of Application Configuring and Tailoring Tips for Successful TailoringXVII. Using Process Designer Understanding How to Build a New Workflow Viewing the KM Workflow, including KM Rules Processing a KM DocumentXVIII. Getting Data in and out of <strong>Service</strong> <strong>Manager</strong> - Import/ExportUtilities Overview of Web <strong>Service</strong>s, <strong>HP</strong> <strong>Service</strong> <strong>Manager</strong> Automation (SCAuto) and <strong>HP</strong>Connect-It, LDAP Using the Import/Export Utilities Mass Update - Complex - MandantenXIX. <strong>Service</strong> <strong>Manager</strong> Application Auditing (Activity Actions) Understanding How Auditing and History are Used in the Applications How to Track Modifications to <strong>Service</strong> <strong>Manager</strong> Objects Activity Records - Doc Engine<strong>HP</strong> <strong>Software</strong> Education <strong>Service</strong>s | www.hp.com/software/education | <strong>HP</strong><strong>Software</strong>_Public<strong>Training</strong>@hp.com | ‐ 4 ‐© Copyright 2011 Hewlett-Packard Development Company, L.P.
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