SM350 - Service Manager 9.x Advanced Training - HP Software ...

Day 1Course Logistics Course Logistics Daily Schedule VILT Instructions Participants’ Introductions Virtual Lab Instructions Course Objectives Class ScheduleI. Introducing Service Manager Utilities Introducing Base Service Manager Utilities Introducing Advanced Service Manager Utilities Introducing Other Utilities used by Service Manager Introducing Implementation UtilitiesII. Managing Data Database Manager Load and Unload Utility Describing the Function of the Database Definition Utility Adding Field Names to existing TablesIII. Introducing Data Policy Accessing Data Policy Identifying the Different Rules in Data Policy Modifying the Data Policy Record to Filter Data Verifying Data Policy RecordsDay 2IV. Using Forms Designer Describing the Function of Forms Designer Adding Fields to existing Forms Creating a New Form using the Form Wizard Converting Tabbed Forms to Collapsible Formsa. Reverting from Collapsible Forms to Tabbed FormsV. Implementation Tools System Languagea. Filtered Queriesb. Complex Expressionsc. Common Functions Using the RAD Debugger Introduction to JavaScriptVI. Forms Designer: Understanding Dynamic View Dependencies Field Comparisons Field Matching Values Dynamic FunctionsVII. Working with Global Lists Accessing and Using Global Lists Configuring Localized Global ListsHP Software Education Services | www.hp.com/software/education | HPSoftware_PublicTraining@hp.com | ‐ 2 ‐© Copyright 2011 Hewlett-Packard Development Company, L.P.

Day 3VIII. Working with Format Control Describing the Function of the Format Control Utility Ensuring Data Integrity using Format ControlIX. Establishing Links Data Movement using Links Simple versus Complex Links Restricting Access to Fill and Find Functions Virtual Joins and Popup Hover FormsX. Modifying Queues and View Creating and Configuring Views Understanding Queues Working with To Do Queues and ViewsXI. Working with Menus and MySM Creating Menus Using MySMDay 4XII. Navigating the Document Engine Defining and Explaining How The Document Engine Works Showing Relationships among Wizards, To Do Views, and Document Engine Navigating Objects, States, and Processes Understanding How to Modify Search Configuration TabXIII. Understanding Display Applications Displaying Options Defining How Screen, Options, and Events Work Describing the Relationship with the Document Engine Learning How to Add and Modify Display Options Adding a New Display Option to Launch a Stored QueryXIV. Introducing Wizards Features and Functions of Wizards Modifying an Existing Wizard Describe How Wizards Interact with Format ControlXV. Understanding Alerts and Notifications Listing the Components of the Notification Engine Listing the Components of the Alert Engine Describing How the Notification and Alert Engines get Invoked Describing How to Set Up and Modify Notifications Listing What Variables are Used and Where They get DefinedHP Software Education Services | www.hp.com/software/education | HPSoftware_PublicTraining@hp.com | ‐ 3 ‐© Copyright 2011 Hewlett-Packard Development Company, L.P.

DAY 5XVI. Best Practices for Configuration and Tailoring Understanding the Differences between Configuration, Tailoring andCustomization Levels of Application Configuring and Tailoring Tips for Successful TailoringXVII. Using Process Designer Understanding How to Build a New Workflow Viewing the KM Workflow, including KM Rules Processing a KM DocumentXVIII. Getting Data in and out of Service Manager - Import/ExportUtilities Overview of Web Services, HP Service Manager Automation (SCAuto) and HPConnect-It, LDAP Using the Import/Export Utilities Mass Update - Complex - MandantenXIX. Service Manager Application Auditing (Activity Actions) Understanding How Auditing and History are Used in the Applications How to Track Modifications to Service Manager Objects Activity Records - Doc EngineHP Software Education Services | www.hp.com/software/education | HPSoftware_PublicTraining@hp.com | ‐ 4 ‐© Copyright 2011 Hewlett-Packard Development Company, L.P.