Analysis of South Africa as a BPO Delivery Location - Business Trust
Analysis of South Africa as a BPO Delivery Location - Business Trust
Analysis of South Africa as a BPO Delivery Location - Business Trust
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Financial Industry-Specificand Back-Office ServicesHCSCCSC <strong>South</strong> <strong>Africa</strong> w<strong>as</strong> established in 1999 and the companyestablished an <strong>of</strong>fshore <strong>BPO</strong> operation there in support <strong>of</strong> itsUS life and annuities <strong>BPO</strong> business in April 2003.CSC’s <strong>BPO</strong> operations in <strong>South</strong> <strong>Africa</strong> currently support fiveUS life <strong>BPO</strong> clients, with CSC using <strong>South</strong> <strong>Africa</strong> <strong>as</strong> a stagingpost for the roll-out <strong>of</strong> life <strong>BPO</strong> services to its Indian operations.CSC perceives <strong>South</strong> <strong>Africa</strong> to have the following benefits:• Acts <strong>as</strong> a “first world financial services country with productssimilar to Europe and the US”• Time zone benefits where frequent communication withEurope and the US is required with English <strong>as</strong> the primelanguage• H<strong>as</strong> a lower learning curve than for example India forcomplex insurance processing and other financial products• Staff are more productive for complex processing42
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