Welcome to SSC Atlantic’s New Orleans OfficeThrough organizational changes, hurricanes and tough challenges,New Orleans staff remain focused on <strong>Navy</strong> missionBy Maria L. Tolleson<strong>Navy</strong> history buffs may find the legacy<strong>of</strong> the Space and Naval Warfare SystemsCenter Atlantic's New Orleans <strong>of</strong>fice interesting,but others may be more impressedwith its unbeatable spirit and ingenuity.SSC Atlantic’s New Orleans <strong>of</strong>fice is locatedon the campus <strong>of</strong> the University <strong>of</strong>New Orleans Research and TechnologyPark. The <strong>of</strong>fice includes a workforce <strong>of</strong>about 435 full-time military, governmentand contractor personnel who provideinformation technology capability, decisionsupport and accurate data to <strong>Navy</strong>,Defense <strong>Department</strong> and other governmentagencies.The genesis <strong>of</strong> the New Orleans commandbegan in 1986 when Commander,<strong>Navy</strong> Reserve Force (COMNAVRESFOR)established an <strong>Information</strong> Systems Office.In 1995, this <strong>of</strong>fice was <strong>of</strong>ficially designatedas the Naval Reserve <strong>Information</strong>Systems Office (NAVRESINFOSYSOFF). Itbecame the central design agency (CDA)for <strong>Navy</strong> Reserve manpower, personneland training systems.In 1997, due to its excellent record <strong>of</strong>customer service and rapid deployment<strong>of</strong> systems, NAVRESINFOSYSOFF was alsodesignated the CDA for many active <strong>Navy</strong>manpower and personnel systems andassumed responsibility for managingdozens <strong>of</strong> <strong>Navy</strong> legacy programs.In 1997, the Assistant Secretary <strong>of</strong> the<strong>Navy</strong> for Research, Development andAcquisition (ASN (RD&A)) designatedCOMNAVRESFOR as the Systems ExecutiveOffice for Manpower and Personnel(SEO-MP), with assigned responsibility foracquisition and program management <strong>of</strong>all <strong>Navy</strong> manpower and personnel informationresources, as well as designatedDoD personnel and pay systems.Collocated at the Naval Support Activityin New Orleans, NAVRESINFOSYSOFFworked closely with the SEO-MP staff,providing technical expertise, systemsengineering and systems operation andmaintenance.Because critical <strong>Navy</strong> work performedin New Orleans continued to increase,federal, state and local <strong>of</strong>ficials obtainedapproval from the <strong>Navy</strong> to partner withthe local academic community and privateindustry to establish an <strong>Information</strong>Technology Center in the University <strong>of</strong>New Orleans Research and TechnologyPark. Groundbreaking ceremonies wereheld in 1998, and NAVRESINFOSYSOFFand SEO-MP personnel began movinginto the center in 1999.In 2000, <strong>Navy</strong> <strong>of</strong>ficials decided the <strong>Information</strong>Technology Center would bestserve the needs <strong>of</strong> the entire <strong>Navy</strong> by migratingfrom a <strong>Navy</strong> Reserve-aligned organizationto the SPAWAR claimancy. InNovember 2000, NAVRESINFOSYSOFF <strong>of</strong>ficiallybecame the SPAWAR <strong>Information</strong>Technology Center and both SEO-MP andNAVRESINFOSYSOFF were disestablished.Then, in November 2004, the SPAWAR<strong>Information</strong> Technology Center was renamedSSC New Orleans to better reflectits alignment within SPAWAR.In October 2008, due to the DefenseBase Closure and Realignment legislation,SPAWAR realigned its field activitiesinto SPAWAR Systems Center Atlantic andSPAWAR Systems Center Pacific. In the realignment,the former SSC New Orleanswas consolidated with the field activitiesat SSC Norfolk and SSC Charleston to becomepart <strong>of</strong> SSC Atlantic.The New Orleans Office has three corecapabilities: systems engineering, sharedservices and a Customer Support Center.Disciplined systems engineering effortsensure experienced, competency-baseds<strong>of</strong>tware engineering focused on thecustomer and backed by demonstratedsuccess in meeting cost, schedule andperformance requirements. Complete lifecycle management is provided — fromrequirements and design — to deliveryand maintenance.New Orleans adheres to engineeringbest practices and is assessed at CapabilityMaturity Model for S<strong>of</strong>tware Level 2.Work continues toward Capability MaturityModel Integration Level 4.Additionally, Lean Six Sigma practicesare embedded in all organizationalprocesses.The New Orleans <strong>of</strong>fice <strong>of</strong>fers a fullyintegrated state-<strong>of</strong>-the-art applicationhosting environment, rigorous securitypolicies and standards, redundant andhigh bandwidth data paths and continuity<strong>of</strong> operations plan (COOP) failoverprotection for robust and reliable sharedservices.The Customer Support Center’s HelpDesk is the largest Global Distance SupportCenter in the <strong>Navy</strong>, serving 538,000active and Reserve members on pay andThe former commanding <strong>of</strong>ficer <strong>of</strong> SSC New Orleans, andnow chief <strong>of</strong> staff for SSC Atlantic, Capt. Mark Krause, withthe deputy technical director for SSC Altantic and liaisonbetween SSC Atlantic headquarters and the New Orleans<strong>of</strong>fice, Ms. Jackie G<strong>of</strong>f. Krause took command <strong>of</strong> the facilitypost-Hurricane Katrina in 2006.personnel issues. This centralized call-infacility operates 24 hours a day, 7 days aweek and boasts a 97 percent customersatisfaction rate.The New Orleans <strong>of</strong>fice provides amyriad <strong>of</strong> IT products and services thatinclude: s<strong>of</strong>tware engineering; s<strong>of</strong>twareapplication development; systems migration;systems integration; systemsmaintenance; <strong>Navy</strong> Marine Corps Intranet-approvedshared services; securityaccreditation; and help desk and data operationscenter monitoring.26 CHIPS www.chips.navy.mil Dedicated to Sharing <strong>Information</strong> - Technology - Experience
The main pillar <strong>of</strong>New Orleans' successis in the cuttingedgeshared servicesvirtual computerhosting environmentwhich has seen majorgrowth since itsSSC Atlantic’s New Orleans <strong>of</strong>fice is located on the campus <strong>of</strong> the University <strong>of</strong> New Orleans Research andTechnology Park. The <strong>of</strong>fice includes a workforce <strong>of</strong> about 435 full-time military, government and contractorpersonnel who provide information technology capability, decision support and accurate data to <strong>Navy</strong>,Defense <strong>Department</strong> and other government agencies.post-Katrina rebuild.<strong>Navy</strong> history buffs may find the legacy <strong>of</strong> the SSC Atlantic's New Orleans <strong>of</strong>fice interesting,but others may be more impressed with its unbeatable spirit and ingenuity …Perhaps one <strong>of</strong> the greatest examples<strong>of</strong> the hardy resilience and resourcefulness<strong>of</strong> the New Orleans staff occurred inthe aftermath <strong>of</strong> Hurricane Katrina.Although the facility itself was notflooded, as a result <strong>of</strong> a nearby leveebreach, the buildings suffered extensivero<strong>of</strong> damage, which allowed rainwater toget inside the walls <strong>of</strong> the building causingwidespread mold and water damage.By implementing its COOP, which allowedoperations to continue at alternatesites, work continued at full speed andmany employees assumed tasks outside<strong>of</strong> their normal functions to continue tomaintain critical <strong>Navy</strong> pay and personnelsystems.Even though the majority <strong>of</strong> the workforcesustained personal loss and severedamage to their homes, operations continued,and in the weeks and months thatfollowed Katrina, many employees had todeal with hardships and attempt homerepairs from hundreds <strong>of</strong> miles away becausethey were still displaced.Relocated personnel worked at alternatework sites at Naval Air Station JointReserve Base Forth Worth, Texas, NavalEducation and Training Command, NASPensacola, Fla., and Millington, Tenn. Otherstelecommuted from the greater NewOrleans area and Washington, D.C.Yet, in those first bleak weeks in September2005, the single-minded goal <strong>of</strong>the command’s leadership was to returnthe workforce to New Orleans, and theydid just that.In July 2006, 11 months after Katrinahit, New Orleans employees were able toreturn to a newly renovated facility, thusdemonstrating extraordinary pr<strong>of</strong>essionalismand initiative in an environment <strong>of</strong>enduring hardship and devastation.Among the New Orleans <strong>of</strong>fice customersare the U.S. <strong>Navy</strong> and <strong>Navy</strong> Reserve,U.S. Marine Corps and Marine Corps Reserve,Air National Guard, <strong>Department</strong> <strong>of</strong>Homeland Security and the <strong>Department</strong><strong>of</strong> Veterans Affairs.The former commanding <strong>of</strong>ficer <strong>of</strong>SSC New Orleans, who is now the chief <strong>of</strong>staff for SSC Atlantic's New Orleans <strong>of</strong>ficeis Capt. Mark Krause who took command<strong>of</strong> the facility post-Hurricane Katrina in2006. The senior civilian liaison to SSCAtlantic headquarters is Ms. Jackie G<strong>of</strong>f,who is also the deputy technical directorfor SSC Atlantic.Maria L. Tolleson is the public affairs <strong>of</strong>ficer for SSCAtlantic’s New Orleans <strong>of</strong>fice.Among the New Orleans<strong>of</strong>fice customers arethe U.S. <strong>Navy</strong> and <strong>Navy</strong>Reserve, U.S. MarineCorps and Marine CorpsReserve, Air NationalGuard, <strong>Department</strong><strong>of</strong> Homeland Securityand the <strong>Department</strong> <strong>of</strong>Veterans Affairs.CHIPS October – December 2008 27