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The main pillar <strong>of</strong>New Orleans' successis in the cuttingedgeshared servicesvirtual computerhosting environmentwhich has seen majorgrowth since itsSSC Atlantic’s New Orleans <strong>of</strong>fice is located on the campus <strong>of</strong> the University <strong>of</strong> New Orleans Research andTechnology Park. The <strong>of</strong>fice includes a workforce <strong>of</strong> about 435 full-time military, government and contractorpersonnel who provide information technology capability, decision support and accurate data to <strong>Navy</strong>,Defense <strong>Department</strong> and other government agencies.post-Katrina rebuild.<strong>Navy</strong> history buffs may find the legacy <strong>of</strong> the SSC Atlantic's New Orleans <strong>of</strong>fice interesting,but others may be more impressed with its unbeatable spirit and ingenuity …Perhaps one <strong>of</strong> the greatest examples<strong>of</strong> the hardy resilience and resourcefulness<strong>of</strong> the New Orleans staff occurred inthe aftermath <strong>of</strong> Hurricane Katrina.Although the facility itself was notflooded, as a result <strong>of</strong> a nearby leveebreach, the buildings suffered extensivero<strong>of</strong> damage, which allowed rainwater toget inside the walls <strong>of</strong> the building causingwidespread mold and water damage.By implementing its COOP, which allowedoperations to continue at alternatesites, work continued at full speed andmany employees assumed tasks outside<strong>of</strong> their normal functions to continue tomaintain critical <strong>Navy</strong> pay and personnelsystems.Even though the majority <strong>of</strong> the workforcesustained personal loss and severedamage to their homes, operations continued,and in the weeks and months thatfollowed Katrina, many employees had todeal with hardships and attempt homerepairs from hundreds <strong>of</strong> miles away becausethey were still displaced.Relocated personnel worked at alternatework sites at Naval Air Station JointReserve Base Forth Worth, Texas, NavalEducation and Training Command, NASPensacola, Fla., and Millington, Tenn. Otherstelecommuted from the greater NewOrleans area and Washington, D.C.Yet, in those first bleak weeks in September2005, the single-minded goal <strong>of</strong>the command’s leadership was to returnthe workforce to New Orleans, and theydid just that.In July 2006, 11 months after Katrinahit, New Orleans employees were able toreturn to a newly renovated facility, thusdemonstrating extraordinary pr<strong>of</strong>essionalismand initiative in an environment <strong>of</strong>enduring hardship and devastation.Among the New Orleans <strong>of</strong>fice customersare the U.S. <strong>Navy</strong> and <strong>Navy</strong> Reserve,U.S. Marine Corps and Marine Corps Reserve,Air National Guard, <strong>Department</strong> <strong>of</strong>Homeland Security and the <strong>Department</strong><strong>of</strong> Veterans Affairs.The former commanding <strong>of</strong>ficer <strong>of</strong>SSC New Orleans, who is now the chief <strong>of</strong>staff for SSC Atlantic's New Orleans <strong>of</strong>ficeis Capt. Mark Krause who took command<strong>of</strong> the facility post-Hurricane Katrina in2006. The senior civilian liaison to SSCAtlantic headquarters is Ms. Jackie G<strong>of</strong>f,who is also the deputy technical directorfor SSC Atlantic.Maria L. Tolleson is the public affairs <strong>of</strong>ficer for SSCAtlantic’s New Orleans <strong>of</strong>fice.Among the New Orleans<strong>of</strong>fice customers arethe U.S. <strong>Navy</strong> and <strong>Navy</strong>Reserve, U.S. MarineCorps and Marine CorpsReserve, Air NationalGuard, <strong>Department</strong><strong>of</strong> Homeland Securityand the <strong>Department</strong> <strong>of</strong>Veterans Affairs.CHIPS October – December 2008 27

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