AS400 Required Diagnosis Information As400 Check List - Lexmark

AS400Required Diagnosis InformationAs400 Check ListWhat Data Stream is being used?Is this a "mixed job" environment?What is the operating system and printapplication being using on the host?Provide version of operating system andprinter application.How long has the customer had thisprinter printing using this data stream?How long have they been seeing thisissue?How many Printers do they have printingthese documents, which work?How many Printers are having this issue?What is common between the Printershaving this issue?What is the attachment type? AFP / IPDSWhat is the IPDS Code level SCS SCS/TNeWhat is the SCS/TNe code levelProvide the Short IDB Status Page YesThe Failing printer also printso PCLo PS No the environment is only AS400 Data. PSF VPS CICS LPR List Others Lexmark____________________________ Other______________________________List Other Manufactures_____________________ Lexmark____________________________ Other______________________________List Other Manufactures_____________________ Ethernet Coax Twinax Token RingVersion 0.1 AS400 Page 1

AS400Required Diagnosis InformationProvide the base code levels of theeffected printer/s and the unaffectedprinters for comparison.Provide a copy of the menu settings andnetwork Settings pages.Has changes been made to the network orEnvironment around the time thecustomer began experiencing the failures?Provide a Network Trace of the failure. Yes Serial ParallelProvide details of changesIs there a method of recovery currently inplace?Provide print samples(bad job vs good jobProvide a copy of printer definitionmember from the host showing thecustomers installed options andparameters.Please list the method of recovery used. reset printer reset adapter cycle power on the printer Other:Provide any error messages from printerpanel or on the system host.Version 0.1 AS400 Page 2