Microsoft Volume Licensing Service Centre (VLSC) Frequently ...

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If you are signed in to VLSC and Licensing IDs for your organisation are not displayed, you may needto confirm your permission settings. To request access to your Licensing IDs, complete the RequestPermissions procedure:1. Go to Administration > Request Permissions.2. Select the appropriate Program.3. Enter the Licensing ID.4. Select the appropriate permissions.5. Add additional comments (optional).6. Click Submit.If you are an Open License customer, you may receive a Request Permission Failure Notification forone of two reasons:There is currently no administrator for the license.Microsoft does not have a valid business email associated with the purchased license.To verify license entitlement and request access to your license(s), you will need to contact Microsoft.Be prepared to provide:License and Authorisation numbersEnd customer company name and addressIf you do not have this information, contact Insight to request it.If you continue to experience this issue, Contact Us for assistance.Who is my administrator?For privacy reasons, we cannot post the names of Administrators associated with your company ororganisation. If you do not know the identity of your Administrator, complete the RequestPermissions procedure. VLSC directs your request to the appropriate Administrators.1. Go to Administration > Request Permissions.2. Select the appropriate Program.3. Enter the Licensing ID.4. Select the appropriate permissions.5. Add additional comments (optional).6. Click Submit.Why should I add my reseller as an Administrator?Many Open License customers want their reseller to manage some or all of their agreements ontheir behalf. If the reseller’s business email address is included on the Open Order form, the reselleris automatically assigned a limited set of permissions to manage a specific Open License agreementon behalf of the customer. Permissions include rights to:View license informationDownload licensed softwareAccess product keys
View a Software Assurance SummaryView or manage subscriptions (MSDN, TechNet)After the order is processed, the Administrator’s welcome email contains a notification of thereseller’s permissions. The email contains a link that allows the administrator to deny reseller accessto the agreement at any time.I have not logged in to VLSC in some time and am having difficulty accessing my information.Why?During a recent site upgrade, Microsoft added the requirement of a valid business e‐mail to all userprofiles. To add a valid business e‐mail address to your profile and gain access to your agreementinformation, complete these steps.1. Sign in to VLSC.2. Go to Administration > Request Permissions.3. Select the appropriate Program.4. Enter the Licensing ID.5. Select the appropriate permissions.6. Add additional comments (optional).7. Click Submit.A request will be sent to the administrator of the Agreement (e.g., Licensing ID) who willapprove/reject, as appropriate.For customers with any other Volume Licensing agreement, guidelines and policies are regionspecific.Contact the Microsoft Regional Service Center near you for details.For Open License Administrators: How do I approve/deny an Add Open License Permissionrequest?Your reseller will be automatically be assigned limited permissions to a new Open License agreementwhen the order is processed as long as they have included their e‐mail address on the order. You willreceive a Welcome to the VLSC e‐mail that contains a link allowing you to deny access to yourreseller if you choose. You do not need to log in to VLSC to deny access. Resellers who are notautomatically added on a new agreement have the option to request access using the Add OpenLicense feature. As a customer, you may choose to deny access to your reseller by clicking "DenyAccess" in the e‐mail notification or in the Manage Users section of VLSC.How does my Reseller gain automatic access to my Open License agreements?A reseller will gain automatic access to an Open License if they provide their business e‐mail addresson the Open Order form. As a customer, you may choose to deny access to your reseller by clicking"Deny Access" in the e‐mail notification or in the Manage Users section of VLSC.
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Microsoft Volume Licensing Service Centre (VLSC) Frequently ...

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