AOPD's Response to RFP - NCPA

♦ Describe how you intend to introduce NCPA to your company. After a network wide announcement of the award AOPD would send the member dealers a set of contract rules and regulations detailing the contract operations, marketing and reporting requirements. AOPD will create an extensive training program modeled on existing programs created for other corporate contract programs and present this training program on-­‐site, or via webinar, with every AOPD dealer. Independent dealers are very training oriented and provide on-­‐going training and education for their sales executives in new products and effective marketing. AOPD as the national distribution arm of these dealerships offers a considerable amount of additional marketing and operations training in webinars and regional sales meetings held at least quarterly. New product offerings are also frequently presented to our dealers by the actual manufacturers in these continuing education sessions that are well attended by AOPD dealer sales representatives and management. ♦ Describe your firm’s capabilities and functionality of your on-­‐line catalog / ordering website. Every AOPD dealer website has on-­‐line purchasing as a standard offering for their customers to utilize an easy ordering process. The AOPD dealers’ on-­‐line purchasing programs offer a fully functional website complete with a customized and net-­‐priced Internet catalog. AOPD customers can manage their supply purchases using various approval levels and notifications that show complete pricing and product information, and the order history for their account(s). Flexibility is vital to our success. As our customer’s requirements and order entry programs and technology changes, the AOPD dealers upgrade programs to match these changes. What won’t change is the level of local service we provide. Customers are offered a variety of functionality settings in their set up as an AOPD customer. These include custom product lists for easy ordering, product(s) blocking, approval levels, order tracking capabilities, easy returns, invoicing/payment methods, and reporting. Some of the additional features of the AOPD dealers’ order entry programs are: Ø Ability to order for multiple cost centers and/or departments and ship to addresses Ø Quick order items from favorites list Ø Contract items can be set up as first source or to come up first in search Ø Save shopping carts to add more products or submit later Ø View cart, to see or print what is in the cart…add or delete, save again or submit All orders are entered into, tracked through, invoiced, and reported from our dealers’ computer systems. This gives you a completely auditable ordering program. Each NCPA customer will receive their own login(s) and specific ordering instructions, including diagrams, from their local AOPD member. Personal training is also available if needed.