Transportation Management Center Concepts of Operations

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The following document will assist agencies in developing a concept ofoperations by providing insight into each of the topics a concept of operations islikely to contain. Examples of operational considerations from TMCs in theUnited States and Canada, including ones operating in both large metropolitanareas and in medium or smaller areas, are highlighted.An extensive list of reference materials on both concepts of operations and onTMCs is included. Many of these materials are new, developed as part of theUnited States DOT’s efforts to share the experiences of agencies which haveimplemented and are running such facilities.Location of TMCs included in this studyvi
Focus of theDocumentPurposeThe purpose of this document is to assist agencies which are planning,designing, implementing, or operating and maintaining transportationmanagement centers. This document specifically should assist these agencies in:• Understanding what a concept of operations is• Understanding how to develop an effective concept of operations• Understanding how to use a concept of operations in planning, design,procurement, implementation, or operation and maintenance of a TMCThe issues, processes, and concepts contained in this document are drawn fromfreeway, arterial, and transit management examples, and thus should beapplicable to a broad range of transportation management situations.AudienceThere are three primary audiences for this document:• Agencies planning to implement a TMC• Agencies currently operating a TMC, and seeking to improve the TMC’soperation• Agencies currently operating a TMC, and planning to replace major systems inthe near-term time frameThe document, having been assembled from inputs received from agenciesoperating freeway management systems, traffic signal control systems, andtransit (both bus and rail) management systems, should prove to be of value toa wide range of transportation management agencies. It also reflects lessonslearned in concepts of operations for command and control centers in otherareas, such as spaceflight control and air traffic control.The document will also prove to be of value to agency teams who work closelyin joint management of transportation, such as at the 4 agencies in the HoustonTranStar TMC, Caltrans’ 8 urban TMCs, each of which is jointly owned andoperated by Caltrans and the California Highway Patrol, or Maryland’s satelliteTMCs, each of which is located in a Maryland State Patrol barracks.1-1
Page 1 and 2: Transportation ManagementCenterConc
Page 3 and 4: Executive SummaryPart 1 Introductio
Page 5: Agencies responsible for managing l
Page 9 and 10: • The Systems• Operational Faci
Page 11 and 12: WhatChallengesDo TMC’sFace?The mo
Page 13 and 14: The concept of operation should doc
Page 15 and 16: This section defines the types of t
Page 17 and 18: Following notification, incidents a
Page 19 and 20: Many fine examples of transit manag
Page 21 and 22: System Control and DataAcquisitionS
Page 23 and 24: The Contextof aConcept ofOperations
Page 25: Where Does the Concept of Operation
Page 28 and 29: Other Regional Impacts to Operation
Page 31 and 32: An important element of jurisdictio
Page 33 and 34: IntroductionThe concept of operatio
Page 35 and 36: The concept of operation should als
Page 37 and 38: At some point in the process, the r
Page 39 and 40: Main> MBCommand-Based InterfaceMenu
Page 41: Western MDTraffic OperationsCenterG
Page 44 and 45: Field Device Examples• The TMC in
Page 46 and 47: OperationalFacilityNeedsThere are m
Page 48 and 49: Needs or Desires IdentifiedThe conc
Page 50 and 51: The City of Los Angeles ATSAC Cente
Page 52 and 53: At ATSAC, new hardware, devices, an
Page 54 and 55: Less pleasant, although sometimes i
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Deciding Whether/How to Share Contr
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Caltrans and the California Highway
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een compiled during the shift. Such
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High level measures may include the
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Example OrganizationDOT District En
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Although ITE has established a reco
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Los Angeles’ ATSAC Traffic Operat
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Staff Cross-TrainingCross-training,
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are needed will conclude by identif
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How Process Improvements Are MadeSi
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The concept of operations deals wit
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This communication can take place i
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The potential cost of configuration
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• The beginning of a task- Change
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need to address, if possible, the c
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Process Improvement Maintenance, as
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The training material is typically
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identifying the core documents (inc
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OperationalProcurementandContractin
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communications, heating/ventilation
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• Consulting The TMC may find tha
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• Standard agency payment process
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Human Factors GuidelinesThe Georgia
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How Can IFind OutMore AboutConcepts
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References1 Booz·Allen & Hamilton
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25 Institute of Transportation Engi
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For further information, contact:Fe
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INTELLIGENT TRANSPORTATION SYSTEMSU
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Transportation Management Center Concepts of Operations

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