Island Hopping Indonesia - Audley Travel

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General InformationOther health information services areavailable, including www.nathnac.org andwww.fitfortravel.nhs.ukDeep vein thrombosis (DVT)The majority of international airlines nowissue advice on how to lessen the risk ofDVT, however, if you have any concerns,we recommend that you consult yourdoctor.Pre-existing medicalconditions/Disabled passengersIt is essential that you advise us beforebooking if you have any disability or preexistingmedical condition which mayaffect your holiday or any specialrequirements as a result of any disabilityor medical condition (including any whichaffect the booking process) so that wecan assist you in considering thesuitability of the arrangements and/ormaking the booking.Full details must be confirmed in writingat the time of booking and whenever anychange in the condition or disabilityoccurs. You must also promptly advise usif any medical condition or disabilitywhich may affect your holiday developsafter your booking has been confirmed.The nature of many of the destinationsfeatured within our brochures means thatin the majority of cases they areunsuitable for those who are wheelchairbound or have a lack of mobility. We willbe delighted to discuss the feasibility ofcreating a tailor-made itinerary for youthat takes into consideration your level ofmobility.On our escorted group tours the TourLeader is, unfortunately, unable to offeradditional assistance to passengers withlimited mobility and all such assistancewill need to be provided by whoever thepassenger is travelling with. We mayrequest that you provide a letter fromyour doctor confirming your fitness totravel.High altitudeYour itinerary may include sectionswhere the altitude exceeds 10,000 feet(3,048 metres). If you suffer fromcirculation, heart or respiratory problemswe advise that you consult with yourdoctor before confirming your booking.SmokingAirlines do not permit smoking on theaircraft. At the request of the majority ofour clients we do not allow smoking onany form of transport used for ourescorted group tours. Stops are regularlymade where you will be able to smoke.For smokers travelling on a tailor-madetour we request that you check withyour driver or guide whether smoking ispermitted in the vehicle.Health and safety standardsEach country has its own regulations andenforcement levels relating to health andsafety standards. These do not alwaysmatch the very high standards we areused to in the UK. We thereforerecommend that you follow a fewprecautionary safety procedures. Alwayscheck where the nearest fire exit is andhow to raise the fire alarm. Do not entera swimming pool before checking thewater depth first. For more suggestionsplease see the Important Informationsection in your Travel Organiser.Passport and visa information forBritish CitizensPassengers must hold a passport which isvalid for at least six months following thereturn date of your holiday. Britishpassport holders (full British Citizens)currently require visas, in advance oftravel, for the following destinationsfeatured in our brochures: Australia,Bhutan, Burma, China, Cuba, Gabon,India, Iran, Kenya, Kyrgyzstan,Madagascar (not necessary for 2011travel), Mongolia, Mozambique, Nepal(also available on arrival), Libya, Pakistan,Papua New Guinea (also available onarrival), Russia, São Tomé & Príncipe,Syria*, Tanzania, Tibet, Uganda,Uzbekistan, Vietnam**, Zambia andZimbabwe.Visas may be required for othercountries but can be arranged on arrival.*Visitors to Syria can obtain a visa onarrival but we will need to forward yourpassport details prior to travel.**Visitors to Vietnam can obtain a visa onarrival but require a letter ofauthorisation from ourselves – pleasespeak to your specialist.We are normally able to obtain visas onyour behalf, please ask for details at thetime of booking. Non-British passportholders should check with the relevantembassies as visa requirements may bedifferent to those of British passportholders. It is your responsibility to ensureyou have the correct documentation andvisa stamp(s). Failure or inability to obtainall required visas for whatever reasondoes not entitle you to cancel withoutpaying the applicable cancellation charges.Travel adviceThe Foreign and Commonwealth OfficeTravel Advice Unit monitors all overseasdestinations and offers safety advice toBritish travellers. You can contact theservice on 0845 850 2829 or visitwww.fco.gov.uk/travelFlights and airlinesThe difference between a direct flight anda non-stop flight can cause confusion. Toclarify, on a direct flight no change ofaircraft is scheduled but touchdowns willbe made en route either to refuel or toboard or disembark passengers. On nonstopflights no change of aircraft isrequired and no stops are made enroute. Virtually all of the flights that weuse are direct and many are non-stop.Exact details will be given with youritinerary.Premium Economy, Business andFirst ClassIf you require business or first class flightsthese can be arranged on most airlines atvery competitive rates. Premiumeconomy can be arranged on certainairlines, please call us for details.Specific seat requestsWe will do all we can to try to reserve aspecific seat for you, if you have apreference. However, whilst airlines mayallow us to request seats, they will notguarantee any specific seat reservation. Ifthis is important to you, it is always bestto arrive for your flight early, regardlessof having made this request in advance.Please make it clear on your bookingform if you have a specific request.Flight amendmentsWe generally use special ‘inclusive tour’fares when we purchase your air ticketsfrom the airlines. While these fares arevery good value they are inflexible interms of changes and offer no refundsonce the tickets are issued. Once yourflight is confirmed the airlines will chargean amendment fee or insist on thepurchase of a completely new ticket ifyou make changes.Internal flightsSmaller local airlines are often more likelyto change their schedule at short notice.We will endeavour to inform you of anychanges in advance of travelling but thismay not always be possible.Frequent Flyer ClubsIf you collect points through any of theairline frequent flyer clubs please provide34 General Information
General Informationyour membership details on the bookingform and we will ensure that these arerecorded against your flight reservation.Please note that on some of our speciallynegotiated ‘inclusive tour’ fares are notalways awarded.Carbon off-settingPlease let your specialist know if youwould like to carbon offset your flights.We work with Friends of Conservationand all offsetting payments are donatedthrough them. For more details visitwww.audleytravel.com/offset. Thesuggested amounts are in line with theDEFRA’s current guidelines for the costper tonne of carbon. If you wish toensure that Gift Aid is included pleasedonate directly viawww.audleytravel.com/offsetUK airport hotels, car parking andloungesWe are able to arrange airport hotelaccommodation, car parking, meet andgreet services and airport lounge accessin the UK, subject to availability. Toarrange any of these services please callour Administration Team on 01993 838051.Hotel informationThere is frequent confusion over theterminology used for bed arrangementsin hotel rooms. A ‘double’ is recognisedas meaning a room with a double bed,this may be two single beds pushedtogether. A ‘twin’ is a room with twosingle beds. Please note that all roomsare allocated at the discretion of thehotel and cannot be guaranteed.Single roomsSingle rooms tend to be smaller thandouble or twin rooms, however, manyhotels do not have single rooms, in whichcase you will be allocated a twin ordouble room.Special dietary requirementsSpecial diets should be requested on thebooking form, however, it is unrealisticto expect special diets to be catered forin some of the destinations we feature.We will advise the hotels and airlines ofyour request but we cannot guaranteetheir availability.Brochure and itinerary accuracyWe thoroughly check all the informationthat is included within our brochures andindividual tour itineraries, however,changes do occur and errors areoccasionally made. Airlines may changetheir schedules, roads may close andgovernment regulations may alter. Shouldthere be any changes to the travelarrangements you have booked we willdo our best to keep you informed of thesituation prior to departure.Travel in the developing worldMany of our destinations are in thedeveloping world where attitudes,infrastructure, priorities, lifestyles andcultures are very different from our own.This is often the very reason to visit thedestination but certain aspects may befrustrating. We always advise that thefirst thing you should pack is your senseof humour. This can prove invaluablewhen travelling over rougher roads,waiting for a delayed aircraft andcommunicating with hotel staff whosefirst language is not English.Data Protection ActWe will hold your name, address and anyother details you supply us with on ourdatabase. This information will be used tomake your travel arrangements and tosend you information about AudleyTravel. In order to make your travelarrangements we will need to pass yourdetails to companies and individualsoutside the EC where less stringent dataprotection controls may be in place. Wewill not pass on your details to thirdparties for any other purposes.AITO Quality Charter:The Association of IndependentTour OperatorsAITO is the association for independentand specialist holiday companies. Ourmember companies, usually ownermanaged,strive to create overseasholidays with high levels ofprofessionalism and a shared concern forquality and personal service. TheAssociation encourages the higheststandards in all aspects of tour operating.Exclusive membershipAITO sets criteria regarding ownership,finance and quality which must besatisfied before new companies areadmitted to membership. All membersare required to adhere to a Code ofBusiness Practice which encourages highoperational standards and conduct.Financial securityAn AITO member is required to protectmoney paid by customers to the memberfor any holiday sold under the AITOlogo. This protection applies tocustomers who are in the UK at thetime of booking or to overseascustomers who have booked directlywith the member. Members have tocomply with UK Government Regulationsin this respect. Members submit details oftheir bonding and guaranteearrangements to the Association on aregular basis.Accurate brochures and web sitesAll members do their utmost to ensurethat all their brochures and otherpublications, print or electronic, clearlyand accurately describe the holidays andservices offered.Professional service and continualimprovementsAll members are committed to highstandards of service and believe in regularand thorough training of employees.Members continually seek to review andimprove their holidays. They listen totheir customers and always welcomesuggestions for improving standards.Monitoring standardsAITO endeavours to monitor qualitystandards regularly. All customers shouldreceive a post-holiday questionnaire theresults of which are scrutinised by theAssociation.Responsible tourismAll members acknowledge theimportance of AITO’s ResponsibleTourism guidelines, which recognise thesocial, economic and environmentalresponsibilities of tour operating. Thosedemonstrating their achievementsbeyond the pure acceptance of thisprinciple are recognised by the award of2 to 5 star status.Customer relationsAll members endeavour to deal swiftlyand fairly with any issues their customersmay raise. In the unlikely event that adispute between an AITO member and acustomer cannot be settled amicably,AITO’s low-cost Independent DisputeSettlement Service may be called upon byeither side to bring the matter to aspeedy and acceptable conclusion.Audley is a member of the Association ofIndependent Tour Operators. To contactthe Association, visit www.aito.co.uk orcall 020 8744 9280.General Information 35
Page 1: Island HoppingIndonesiaAudley Group
Page 4 and 5: Borobudur, JavaAn introduction to o
Page 6 and 7: Day by day summary1 Friday 05Octobe
Page 8 and 9: QuotationArrangements as specified
Page 10: [Why travel with us?The New Mill, o
Page 13 and 14: Top: Pura Ulun Danu Bratan, BaliLef
Page 15 and 16: Island Hopping Indonesia : Group To
Page 29 and 30: AccommodationPHOENIX HOTEL,YOGYAKAR
Page 31 and 32: AccommodationBROMO COTTAGES, MOUNTB
Page 33: General InformationTravel insurance
Page 37 and 38: Terms and conditionssuffer any loss

Island Hopping Indonesia - Audley Travel

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