Island Hopping Indonesia - Audley Travel

Terms and conditionsYou undertake to behave with propriety and in such amanner as in no way causes or is likely to cause distress,danger or annoyance to other clients and/or any third partyor damage to property. If, in the view of ourselves, ouremployees, agents or suppliers, you are in breach of thisclause, we reserve the right to terminate your contract andneither we nor the providers of any of the services inquestion will have any further contractual obligations to youeither in respect of covering any expenses, paying anycompensation or refunds, or arranging for your returnhome.When you book with us, you accept responsibility for anydamage or loss caused by you. Full payment for any suchdamage or loss (reasonably estimated if not preciselyknown) must be paid direct at the time to theaccommodation owner or manager or other supplier. If theactual cost of the loss or damage exceeds the amount paidwhere estimated, you must pay the difference once known.If the actual cost is less than the amount paid, the differencewill be refunded. If you fail to do so, you will be responsiblefor meeting any claims subsequently made against us(together with our own and the other party’s full legalcosts) as a result of your actions.You must ensure that all your travel documents, fullpassports, visas, vaccination certificates, currency andtravellers cheques are in order and valid for travel. All costsincurred in obtaining such documentation must be paid byyou. We regret we cannot accept any liability if you arerefused entry onto any transport or into any country dueto failure on your part to carry correct documentation. Weare able to give general advice on these matters for Britishcitizens holding a British passport. However, non-Britishcitizens and non British passport holders should check withtheir embassy or consulate vis-a-vis current requirements.See also our General Information section.If failure to have any necessary travel or other documentsresults in fines, surcharges or other financial penalty beingimposed on us, you will be responsible for reimbursing usaccordingly.The name on your airline tickets must be the name thatappears on your full passport.Please note that if you believe that we have stated orallythat a particular facility or service should be available, but isnot in the brochure or in writing from us, please makereference to it on the booking form so that we mayconfirm it to you when accepting your booking.9. ComplaintsShould you have any complaints about any aspect of yourholiday arrangements, you must inform our localrepresentative or tour leader immediately and the supplierof the arrangements concerned. Problems can most easilybe dealt with on the spot. Please note, if you do not reporta problem or complaint which, if it had been reported atthe time it occurred could have been resolved there andthen we cannot accept any liability in respect of thatproblem or complaint. It is sensible to expect a clienttravelling in the developing world to be reasonablyresourceful if things go wrong. If you experience anydifficulties, contact us in the UK on our 24 hour emergencytelephone service. The number will be found on your predepartureinformation and with your tickets. In the unlikelyevent that an acceptable solution cannot be found, youshould then write to us within 28 days of your return withfull details of your complaint. If you fail to follow thiscomplaints procedure, your right to claim thecompensation you may otherwise have been entitled tomay be affected or even lost as a result.If we cannot reach an amicable solution to any dispute youdo have the right to refer the dispute to the Association ofIndependent Tour Operators which operates anIndependent Dispute Service (details on request) forresolution of the dispute by a mediator provided the claimdoes not involve personal accident, injury or illness.10. The brochure and quotationWe have taken every care in ensuring that the informationin the brochure and given in quotations/itineraries iscorrect at the time of publication. However we are sureyou will appreciate that subsequently minor alterations mayarise. We reserve the right to change any of the prices,services or other particulars contained in this brochure orany quotation at any time before we enter into a contractwith you. If there is any change we will notify you beforewe enter into such contract. Where we state thatadditional information, a fact sheet or a dossier is availableon a particular itinerary or programme, this informationshould be regarded as a term of the contract.The hotel classifications given in our brochure, quotationsand dossiers and fact sheets are for guidance only. They arenot based on any national or international classificationsystem, they are the opinions of our staff or agents and arequite subjective.11. Special requestsIf you have any special request, you must advise us inwriting at the time of booking. Although we will endeavourto pass any reasonable requests on to the relevant supplier,we regret we cannot guarantee any request will be metunless we have specifically confirmed this. For your ownprotection, you should obtain confirmation in writing fromus that your request will be complied with (where it ispossible for us to give this) if your request is important toyou. Confirmation that a special request has been noted orpassed on to the supplier or the inclusion of the specialrequest on your confirmation invoice or any otherdocumentation is not confirmation that the request will bemet. Unless and until specifically confirmed, all specialrequests are subject to availability.We regret we cannot accept any conditional bookings, i.e.any booking which is specified to be conditional on thefulfilment of a particular request. All such bookings will betreated as ‘standard’ bookings subject to the aboveprovisions on special requests.If you have any medical problem or disability which mayaffect your holiday, please tell us before you confirm yourbooking so that we can advise as to the suitability of thechosen arrangements. In any event, you must give us fulldetails in writing at the time of booking. You must alsopromptly advise us if any medical condition or disabilitywhich may affect your holiday develops after your bookinghas been confirmed. If we reasonably feel unable toproperly accommodate the particular needs of the personconcerned, we must reserve the right to decline theirreservation or, if full details are not given at the time ofbooking, cancel when we become aware of these details.12. Your financial protectionWe hold an Air Travel Organiser's Licence (ATOL) issuedby the Civil Aviation Authority (ATOL number 4817).When you buy an ATOL protected air inclusive holiday*from us, you will receive a confirmation invoice from us (orvia our authorised agent through which you booked)confirming your arrangements and your protection underour ATOL. In the unlikely event of our insolvency the CAAwill ensure that you are not left stranded abroad and willarrange to refund any money you have paid to us for anadvance booking.* The air inclusive holidays we arrange are ATOLprotected providing either the person who pays for thebooking is present in the UK when the booking is made orthe first leg of any flight or flights we arrange for youcommences in the UK. For further information, visit theATOL website at www.atol.org.ukNot all holiday or travel services offered and sold by us willbe protected by the ATOL scheme. Those arrangementswhich are not protected by our ATOL are covered byinsurance arranged by AmTrust Europe Ltd. This insurancemeans your money will be refunded or you will bereturned to the starting point of your contractedarrangements if already abroad in the unlikely event of ourbeing unable to provide your holiday due to our insolvency.For further details visit www.audleytravel.com/protectPlease ask us to confirm what protection will apply to yourbooking.13. ExcursionsPlease note that we do not provide or arrange excursionsother than those listed in your itinerary and forming part ofthe arrangements booked and paid for in the UK. Our localrepresentatives or guides may put you in touch with localorganisers of excursions if you request but we can have noliability for such excursions, as your contract for suchexcursions will be with a local company providing theservices and not with us.14. Prices and Brochure AccuracyPlease note, the information and prices shown in ourbrochures and/or quotations may have changed by the timeyou come to book your holiday. Whilst every effort ismade to ensure the accuracy of the brochures, quotationsand prices at the time of printing or when they are given toyou, regrettably errors do occasionally occur. You musttherefore ensure you check all details of your chosenholiday (including the price) with us at the time of booking.15. Honeymoon Gift ServiceAll honeymoon bookings and use of Audley's HoneymoonGift Service are subject to our terms & conditions. It isimportant to note that in the unfortunate event of thecancellation of your booking you will be responsible for allcancellation charges as detailed in our Terms & Conditions.Audley also reserve the right to charge a £150administration fee to cover refunding all monies to yourguests. These refunds will only be made once allcancellation charges have been paid. As the client, you willtake on the responsibility for the full payment of thebooking as the amount of your guest contributions cannotbe guaranteed.Audley Travel Group Limited. Registered Address: NewMill, New Mill Lane, Witney, Oxfordshire OX29 9SX.Registered in England with Company Reg. No. 3190720.VAT Reg. No.676420523. October 200938 Terms and conditions