Island Hopping Indonesia - Audley Travel

General Informationyour membership details on the bookingform and we will ensure that these arerecorded against your flight reservation.Please note that on some of our speciallynegotiated ‘inclusive tour’ fares are notalways awarded.Carbon off-settingPlease let your specialist know if youwould like to carbon offset your flights.We work with Friends of Conservationand all offsetting payments are donatedthrough them. For more details visitwww.audleytravel.com/offset. Thesuggested amounts are in line with theDEFRA’s current guidelines for the costper tonne of carbon. If you wish toensure that Gift Aid is included pleasedonate directly viawww.audleytravel.com/offsetUK airport hotels, car parking andloungesWe are able to arrange airport hotelaccommodation, car parking, meet andgreet services and airport lounge accessin the UK, subject to availability. Toarrange any of these services please callour Administration Team on 01993 838051.Hotel informationThere is frequent confusion over theterminology used for bed arrangementsin hotel rooms. A ‘double’ is recognisedas meaning a room with a double bed,this may be two single beds pushedtogether. A ‘twin’ is a room with twosingle beds. Please note that all roomsare allocated at the discretion of thehotel and cannot be guaranteed.Single roomsSingle rooms tend to be smaller thandouble or twin rooms, however, manyhotels do not have single rooms, in whichcase you will be allocated a twin ordouble room.Special dietary requirementsSpecial diets should be requested on thebooking form, however, it is unrealisticto expect special diets to be catered forin some of the destinations we feature.We will advise the hotels and airlines ofyour request but we cannot guaranteetheir availability.Brochure and itinerary accuracyWe thoroughly check all the informationthat is included within our brochures andindividual tour itineraries, however,changes do occur and errors areoccasionally made. Airlines may changetheir schedules, roads may close andgovernment regulations may alter. Shouldthere be any changes to the travelarrangements you have booked we willdo our best to keep you informed of thesituation prior to departure.Travel in the developing worldMany of our destinations are in thedeveloping world where attitudes,infrastructure, priorities, lifestyles andcultures are very different from our own.This is often the very reason to visit thedestination but certain aspects may befrustrating. We always advise that thefirst thing you should pack is your senseof humour. This can prove invaluablewhen travelling over rougher roads,waiting for a delayed aircraft andcommunicating with hotel staff whosefirst language is not English.Data Protection ActWe will hold your name, address and anyother details you supply us with on ourdatabase. This information will be used tomake your travel arrangements and tosend you information about AudleyTravel. In order to make your travelarrangements we will need to pass yourdetails to companies and individualsoutside the EC where less stringent dataprotection controls may be in place. Wewill not pass on your details to thirdparties for any other purposes.AITO Quality Charter:The Association of IndependentTour OperatorsAITO is the association for independentand specialist holiday companies. Ourmember companies, usually ownermanaged,strive to create overseasholidays with high levels ofprofessionalism and a shared concern forquality and personal service. TheAssociation encourages the higheststandards in all aspects of tour operating.Exclusive membershipAITO sets criteria regarding ownership,finance and quality which must besatisfied before new companies areadmitted to membership. All membersare required to adhere to a Code ofBusiness Practice which encourages highoperational standards and conduct.Financial securityAn AITO member is required to protectmoney paid by customers to the memberfor any holiday sold under the AITOlogo. This protection applies tocustomers who are in the UK at thetime of booking or to overseascustomers who have booked directlywith the member. Members have tocomply with UK Government Regulationsin this respect. Members submit details oftheir bonding and guaranteearrangements to the Association on aregular basis.Accurate brochures and web sitesAll members do their utmost to ensurethat all their brochures and otherpublications, print or electronic, clearlyand accurately describe the holidays andservices offered.Professional service and continualimprovementsAll members are committed to highstandards of service and believe in regularand thorough training of employees.Members continually seek to review andimprove their holidays. They listen totheir customers and always welcomesuggestions for improving standards.Monitoring standardsAITO endeavours to monitor qualitystandards regularly. All customers shouldreceive a post-holiday questionnaire theresults of which are scrutinised by theAssociation.Responsible tourismAll members acknowledge theimportance of AITO’s ResponsibleTourism guidelines, which recognise thesocial, economic and environmentalresponsibilities of tour operating. Thosedemonstrating their achievementsbeyond the pure acceptance of thisprinciple are recognised by the award of2 to 5 star status.Customer relationsAll members endeavour to deal swiftlyand fairly with any issues their customersmay raise. In the unlikely event that adispute between an AITO member and acustomer cannot be settled amicably,AITO’s low-cost Independent DisputeSettlement Service may be called upon byeither side to bring the matter to aspeedy and acceptable conclusion.Audley is a member of the Association ofIndependent Tour Operators. To contactthe Association, visit www.aito.co.uk orcall 020 8744 9280.General Information 35