SafetyMAP:Auditing Health & Safety ... - WorkSafe Victoria

3.5 Consultation, communication andreporting - CommunicationEffective communication relies on regularexchange of information with key parties.As well as promoting the health and safetypolicy, an organization needs to letemployees (and others) know how it isresponding to their issues and concerns.Collection of ideas, feedback andcomplaints allows the organization toidentify opportunities for improvement andto take preventive action before situationsget out of control.To minimise hazards, relevant health andsafety information is sought from suppliers,and customers are provided with thenecessary information to safely use theorganization’s products or services.3.5.1 The organization’s health and safety policyand other relevant information on healthand safety are communicated to allemployees, and consider language andstandards of literacy.3.5.2 The organization regularly communicatesto employees the progress towards theresolution of heath and safety disputes.3.5.3 There are procedures for the acquisition,provision and exchange of relevant healthand safety information with externalparties, including customers, suppliers,contractors and relevant public authorities.3.5.4 There is a documented health and safetycomplaints procedure that deals withformal and informal complaints receivedfrom external parties.3.6 Consultation, communicationand reporting - ReportingTimely and accurate reporting aidscommunication, allows for promptintervention into health and safety issues,and helps the organization meet itsdeadlines.3.6.1 Health and safety hazards and systemsfailures are reported and recorded.3.6.2 Workplace injuries, illnesses, incidentsand dangerous occurrences are reportedand recorded.3.6.3 Where there is a legislative requirement,injuries, illnesses, incidents anddangerous occurrences are notified to theappropriate authorities.3.6.4 Reports on health and safety inspections,including recommendations for correctiveaction, are produced and forwarded to topmanagement and consultativecommittee(s) as appropriate.3.6.5 Regular, timely reports on health andsafety performance are produced anddistributed within the organization.3.6.6 Reports of audits and reviews of thehealth and safety system are producedand distributed to management,employees and other interested parties.3.6.7 The organization’s annual report or anequivalent document includes informationabout health and safety performance.PART 2: AUDIT CRITERIA 21