The Board of Directors and the General Manager/Chief Operating ...
The Board of Directors and the General Manager/Chief Operating ...
The Board of Directors and the General Manager/Chief Operating ...
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62 Chapter 2<strong>The</strong>y had to be able to demonstrate interpersonal relations skills, be a good communicator,be administratively competent, <strong>and</strong> be able to communicate <strong>the</strong> club’svision.As clubs became more diverse in <strong>the</strong> services <strong>of</strong>fered to <strong>the</strong>ir memberships,club managers developed <strong>the</strong> leadership <strong>and</strong> technical skills to lead <strong>the</strong> club operation.CMAA geared its lifetime pr<strong>of</strong>essional development program to providing<strong>the</strong>se skills <strong>and</strong> equipped <strong>the</strong> manager to indeed become <strong>the</strong> GM/COO. <strong>The</strong>ydeveloped <strong>the</strong> following competency areas:• Private club management• Human <strong>and</strong> pr<strong>of</strong>essional resources• Accounting <strong>and</strong> financial management• Management• Marketing• Governmental <strong>and</strong> external influences• Building <strong>and</strong> facilities management• Food <strong>and</strong> beverage operations• Golf/sports, <strong>and</strong> recreation managementClub members began to accept <strong>the</strong> GM/COO position, recognizing <strong>the</strong> need forone competent person to be in charge <strong>of</strong> <strong>the</strong> multi-million dollar businesses thatclubs had become.Management to Leadership ModelToday, <strong>the</strong> GM/COO role has exp<strong>and</strong>ed beyond club operations. Two equallyimportant areas are asset management <strong>and</strong> club culture.A true leader takes stewardship or responsibility in all three areas. Throughnot revolutionary, an evolved concept <strong>of</strong> <strong>the</strong> GM/COO has become <strong>the</strong> managementto leadership model. Exhibit 10 shows what this model looks like. CMAAdeveloped this model to address <strong>the</strong> changing role <strong>of</strong> managers. Many considerationsmust be explored to accurately construct a management model based onreality <strong>and</strong> ideals.Under this model, <strong>the</strong> GM/COO competencies are all listed as <strong>the</strong> foundationaloperations part <strong>of</strong> <strong>the</strong> pyramid. In <strong>the</strong> second tier, managers must masterasset <strong>and</strong> investment management competencies such as:• Managing <strong>the</strong> physical property <strong>of</strong> <strong>the</strong> club.• Managing <strong>the</strong> financial well-being <strong>of</strong> <strong>the</strong> club.• Managing <strong>the</strong> human resource needs <strong>of</strong> <strong>the</strong> club.• Maintaining a comprehensive portfolio <strong>of</strong> club assets, both tangible <strong>and</strong>intangible.• Managing cash flow.