The Board of Directors and the General Manager/Chief Operating ...

68 Chapter 2loyalty diminish if they received a poor performance evaluation. In fact, 68% agreethat a poor performance evaluation motivates them to improve in those stated areas.The data also supported the hypothesis that performance evaluation is positivelyrelated with manager’s compensation. Of those who earn less than $100,000, 47%have a performance evaluation process, and 71% do not receive performance evaluations.Of those earning more than $100,000, 53% have a performance evaluationprocess, while only 29% do not.The majority (69%) of the respondents reported that the bonus systems are paidonly if earned, and are not arbitrary in design. The higher paid the general manageris, the higher the bonus percentage. For general managers making $140,0000 andover, 28% of them receive a bonus of 20% to 24%, whereas of those making lessthan $80,000, only 7% receive a bonus of 20 to 24%. Conversely, for those making$140,000 and over, 12% receive a bonus of less than 10% of their base salary comparedto those making less than $80,000, 63% have a bonus of less than 10%.Type of Performance EvaluationFrequency Percent ValidPercentCumulativePercentValid 360-degree 10 6.0 8.0 8.0Top-down 95 56.9 76.0 84.0Peer-to-peer 2 1.2 1.6 85.6Subordinate 1 .6 .8 86.4Self-assessment 3 1.8 2.4 88.8Other 14 8.4 11.2 100.0Total 125 74.9 100.0Missing No answer 42 25.1Total 167 100.0Correlation Between Overall Performance Evaluation and SalaryFrequency Percent ValidPercentCumulativePercentValid Strongly agree 33 19.8 21.7 21.7Agree 72 43.1 47.4 69.1Disagree 36 21.6 23.7 92.8Strongly disagree 11 6.6 7.2 100.0Total 152 91.0 100.0Missing No answer 6 3.6Not applicable 9 5.4Total 15 9.0Total 167 100.0Source: Crystal Thomas, MCM, Master Club Manager Monograph.