CODE of CONDUCT - Total.com

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6 BUSINESS PRINCIPLESOUR GROWTH IS BASED ON SHAREDCORE VALUES.As a responsible industrial group, Total is committed to supportingefficient and properly managed utilization of our energy sourcesand products. We take into account the needs of today’s consumersand the interests of future generations through an active policyof environmental stewardship that is an integral part of our sustainabledevelopment strategy. We provide regular and transparent reports.These business principles are our reference point and go hand-in‐handwith the objective of continued growth, benefiting shareholders,customers and employees, and contributing to the economic and socialdevelopment of the countries where we operate.AS A GENERAL PRINCIPLE, TOTAL:Complies with all applicable laws, regulations and decisionsof the United Nations and the European Union, especially concerningthe environment, competition and employment.Is sensitive to the concerns expressed by international, European Union,governmental and non-governmental organizations in matters concerningour operations.Observes the rules of free competition.Rejects bribery and corruption in all forms, whether public or private,active or passive.Continuously upholds respect for Human Rights standards withinits sphere of activity.TOTAL • CODE of CONDUCT
BUSINESS PRINCIPLES 7TOTAL STRIVES TO UPHOLD:• The principles of the Universal Declaration of Human Rights.• The key conventions of the International Labour Organization.• The OECD Guidelines for Multinational Enterprises.• The principles of the United Nations Global Compact.SHAREHOLDERSTotal strives to earn the confidence of its shareholders, with the objectiveof providing them with a profitable investment.We regularly provide full and transparent information to all shareholdersand are attentive to their concerns, specifically through the Shareholders’Advisory Committee.We comply strictly with applicable stock exchange regulations and reportour activities accurately in our financial statements.CUSTOMERSTotal provides customers with quality products and services, andstrives at all times to offer them the best performance at competitiveprices for their particular requirements.We are attentive to our customers’ needs, continuously monitoring,assessing and improving our products, services, technologyand procedures to deliver quality, safety and innovation at every stageof the development, production and distribution process.TOTAL • CODE of CONDUCT
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CODE of CONDUCT - Total.com

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