Made in Holland - Saba

WebsitesNATThe Netherlands Airport Technology group (NAT) is anassociation of suppliers that specialise in airside, landside andterminal infrastructure, equipment, technology and services.The NAT website provides background information on the groupand offers direct links to all member companies, almost all ofwhich have international operations.www.nat.nlFME-CWMFME-CWM is an association that represents 2,900 companieswith over 300,000 employees in the metal, plastics, electronicsand electrical engineering industries and related sectors. Someof its members are active in the airport technology industry.www.fme-cwm.nlDAGThe Dutch Aviation Group (DAG) has 15 member companies thatspecialise in airport infrastructure planning and engineering,aircraft design, and transport economics. DAG’s members alsoinclude business consultants and specialists in such areas aslogistics, passenger and cargo operations, air traffic control,pilot training, noise abatement, environment and safety.www.dutchaviation.nlNAGThe Netherlands Aerospace Group (NAG) is the Dutch nationalassociation of aerospace companies and organisationsspecialising in education and R&D and in the engineering,manufacturing, maintenance, repair and overhaul of civil andmilitary equipment. NAG has more than 60 members.www.aerospacegroup.nlNACONetherlands Airport Consultants (NACO) is an independentconsultancy and engineering firm that specialises in everyaspect of airport planning and design. NACO has worked at over500 airports in more than 100 countries worldwide and nowholds a leading position in the international market. NACO’sproject services cover all stages of airport planning, includingthe planning and design of airport facilities.www.naco.nlNIVRThe mission of the Netherlands Agency for AerospaceProgrammes (NIVR) is to foster scientific, industrial and serviceactivities in the fields of aircraft development, air transport andspace flight, both in the Netherlands and in an internationalcontext.www.nivr.nlNLRThe Dutch National Aerospace Laboratory (NLR) is anindependent technological institute that performs appliedresearch on behalf of the aviation and space sectors. Thescientists and engineers at the NLR develop new technologiesfor aviation and space travel, not only from a scientificperspective, but also with a view to applying this research in theindustry and government sectors.www.nlr.nlPhoto Hollandse Hoogtewww.hollandtrade.comPhoto Hollandse Hoogtewww.hollandtrade.comPioneers in international business

ContentsWebsites 2In Brief 4Facts and figuresDutch Airport Technology 6Amsterdam Airport Schiphol 8The Netherlands in perspective 11Your eyes are your passport 12Departing from SchipholThe comfort and convenienceof a business traveller 14Fairs and conferences 17What’s NewAirside 18What’s NewTerminal 20What’s NewLandside 22Coverphoto: Teo KrijgsmanAbout this publicationJanuary 2008Made in Holland, Airport Technology is a publication of the EVD, the Agency for International Business and Cooperation, which is part ofthe Ministry of Economic Affairs. This publication is a result of cooperation between the Dutch business sector and the Dutch Ministryof Economic Affairs. The purpose of each ‘Made in Holland’ publication is to inform relevant target groups worldwide of the latest Dutchtrends and developments in their area of expertise. For previous editions of ‘Made in Holland’ and more economic information about theNetherlands, go to www.hollandtrade.com.Editor-in-Chief Aimée van Lijf Editing Caroline Boessenkool, Peter Koll, Annelies Brüning, Priscilla de Jong Editorial address EVD Madein Holland, P.O. Box 20105, 2500 EC The Hague, The Netherlands, madeinholland@info.evd.nl Contributors Leendert Remmelink (NAT),Kim Boermans, Marc Mijer Translation and revision Overtaal Graphic design Mood Factory Layout Arjen Hoogland Ideeën PrintingPlantijnCasparie The Hague Copyright Articles may be reprinted or reproduced only with acknowledgement of the source: Made inHolland, Airport Technology / EVDNo rights may be derived from the contents of this publication.www.hollandtrade.com3

In BriefElectricity and heat from keroseneKerosene is dirty, smells bad and gives off fumes duringrefuelling that are unpleasant for the surrounding residentsaround Schiphol Airport and even more so for the airport’srefuelling staff. Aircraft Fuel Supply (Schiphol’s ‘filling station’)therefore contracted a consortium of Dutch companies called‘Airport Emission Control’ (consisting of the technical servicesprovider Imtech, BioSoil and IPCO Power) to solve this problem.The consortium came up with a unique system in which thelarge quantities of kerosene fumes lost when tankers refuelaircraft are captured in a kind of gasbag and then converted by aspecial patented motor into heat and electricity. This refuellingmethod reduces the airport’s total emissions by 1 million cubicmetres of kerosene vapour and 250,000 tons of keroseneresidue, which is equivalent to 1.5% of the total amount ofkerosene pollution generated by Schiphol Airport. The amountof vapour captured rather than released into the atmospherewill increase to 7.5% if this technology is also used for thevapour released from the storage tanks. This new technologyhas attracted a great deal of interest at international trade fairs:“We have a list of twenty European airports that we hope willbuy our system, but what we really want, of course, is for theEU to make it compulsory to capture kerosene vapour,” saysMax Koolschijn of Imtech.erobles@airport-ec.comwww.airport-ec.comwww.imtech.nlwww.biosoil.comwww.ipcopower.comAirport Emission Control ensures the capture of the large quantities ofkerosene vapour released when aircraft are refuelled.Holland Gateway for the business travellerStarting in the summer of 2008, business travellers arriving at Schiphol will have their every need catered to as soon as theyset foot in the Netherlands in a business centre called ‘Holland Gateway’. They will be given advice on everything that is in anyway related to doing business in the Netherlands, including work permits and taxes. The centre is an initiative of the Ministryof Economic Affairs, Ministry of Justice, the Centre for Work and Income and the Netherlands’ Chambers of Commerce. FrankHeemskerk, the Minister of Foreign Trade, commented: “By rolling out this ‘orange carpet’ we can strengthen the Netherlands’image abroad and increase the number of foreign business people opting for the Netherlands as their Gateway to Europe.”www.hollandgateway.nl (currently in Dutch only)www.hollandtrade.comSchiphol: an award-winning airportThe Netherlands’ Schiphol Airport has been ranked highly in theinternational aviation industry and by specialist magazines suchas ‘Business Travel’ for many years and 2007 once again sawSchiphol land a number of different awards. One of these wasthe OAG Airport Marketing Award, which airport partnersPhoto Hollandse Hoogte(i.e. airlines and passengers) give to the airport that conductsthe best marketing campaign for itself and its services. Schipholreceived the award in the category for airports that handlemore than 25 million passengers a year at the ceremony inStockholm, fending off competition from other nominees suchas Hong Kong, Frankfurt, San Francisco and Munich airports.Schiphol was also among the winners at the Annual Congress ofACI Europe, the professional association of airport operators,where Schiphol was voted Best Airport in Europe amongfacilities serving over 25 million passengers: the jury praisedSchiphol for its “constant search for innovative solutions”and its “recognition of its environmental responsibilities andmaintenance of good relations with the local community”. ChiefOperations Officer Ad Rutten, who received the award on behalfof the Schiphol Group, commented: “This highlights the factthat Schiphol focuses on more than just passengers. We alsofocus on the community and our environment.”www.schipholgroup.com4 Holland Airport Technology

Check in to the Golden AgeThe Netherlands has the highest museum density in theworld – even passengers at Schiphol Airport have been ableto immerse themselves in the ultimate cultural experiencefor a number of years at the branch of RijksmuseumAmsterdam in Schiphol’s terminal building. The Rijksmuseumis the first museum in the world to have a branch at anairport and Schiphol is the first airport to have a museumin its terminal building, thus allowing passengers to takeas much time as they wish prior to their flight to enjoy thegenuine masterpieces from the Rijksmuseum’s world-famouscollection by artists such as Jan Steen, Jacob van Ruysdaeland sometimes even Rembrandt. You can find the museumon the ‘Holland Boulevard’ between Piers E and F, after youpass through passport control.www.rijksmuseum.nlPhoto Hollandse HoogteReduced aircraft separationThe National Aerospace Laboratory (NLR) studied thequestion of how to handle more air traffic without expandingthe airport and without compromising safety, and concludedthat parallel runways, converging runways and runwayscrossing each other for aircraft to land, take off or taxi wouldgo a long way towards solving the current problems. Anotheroption is to reduce aircraft separation, so that there is lesstime between one aircraft taking off and the next one, butit is then essential that systems are in place to allow for the‘wake vortex’. Now that such systems are available – both onboard the aircraft and in the air traffic control towers –that are better able to predict the position of the vortex, itwould be possible to reduce aircraft separation in certaincircumstances. The different possibilities and methodsthat can be used to identify the risks are outlined in thereport entitled ‘Risk-based decision support for new airtraffic operations with reduced aircraft separation’, which istherefore an essential tool to help airport authorities takedecisions about increasing the capacity of their airports.dfvos@nlr.nlwww.nlr.nlAir France-KLM to digitise air freightThe airline company Air France-KLM is to take part in a pilotorganised by the International Air Transport Association (IATA)to test a digital system for handling air freight that does notrequire consignment notes. IATA has selected five airports for thetest: Hong Kong, Singapore, London and Toronto, in addition toAmsterdam Schiphol. “The paper-free era for air freight beginstoday,” said Giovanni Bisignani, the Director General & CEOof IATA. “This first wave of pilots will pave the way for a globalrollout of e-freight that will eliminate the paper that costs thisindustry $1.2 billion every year. Combined, these documentscould fill 39 B747 cargo freighters each year, which makese-freight a win for the business and for the environment.” AirFrance-KLM is the largest transporter of air freight in the world,so the prospects offered by this test are good for both IATA as awhole and Air France-KLM in particular.www.klm.comPhoto Hollandse Hoogtewww.hollandtrade.com5

Facts and figuresDutch Airport TechnologyA selection ofprojects wBolidt:runways/aprons (ChiangKai-Shek, China; Heathrow,London)Hessing:telecommunications for airtraffic control (Marsa Alam,Egypt)Vanderlande Industries:baggage handling systems(Tianjin and Wuxi, China;Charles de Gaulle, Paris;Heathrow, London; Chep LakKok, Hong Kong; JFK, New York;Johannesburg, South Africa)AirportCity concept:(Arlanda, Stockholm; Chep LakKok, Hong Kong)Boon Edam:revolving and swing doors (JFK,New York; Charles de Gaulle,Paris)Mijksenaar:waysigning (Frankfurt,Germany; Abu Dhabi; Sardinia)The Netherlands in a nutshellForm of government: Constitutional monarchy,parliamentary democracyHead of state: Queen BeatrixCurrency:EuroLocation:Western Europe, bordering the NorthSea, between Belgium and GermanyCapital:AmsterdamPopulation: 16,372,715 (June 2007)Largest cities: Amsterdam: 743,393 inhabitantsRotterdam: 599,859 inhabitantsThe Hague: 472,087 inhabitantsUtrecht: 281,011 inhabitants6 Holland Airport Technology

Amsterdam Airport SchipholTesting ground for anairport’s tricks of the tradeAs a large airport in a small country, Amsterdam Airport Schiphol is faced with many differentchallenges. However, like any good company, Schiphol is constantly making a virtue of necessityby employing a wide range of technological innovations – with an entire airport sector continuingto develop in Schiphol’s wake. And who better to tell us more than Joop Krul, Director of AirportDevelopment for the Schiphol Group: “The one-stop model is what we’re ideally aiming for”.By Marc MijerAmsterdam, the Netherlands’ capital city, has been a logisticalhub through the centuries: back when the city was first foundedin the twelfth century fishermen would transfer their catch fromthe Zuyder Zee onto other boats at the Dam in the city centreto be transported inland via a network of natural waterways. Inthe Golden Age, Amsterdam was the home port for the vesselsof the Dutch East India Company (the world’s first public limitedcompany), which brought the city unprecedented riches fromthe colonies. After the industrial revolution in the nineteenthcentury, the monumental Central Station took on the port’s roleto a significant extent because the railway linked the port to therest of the Netherlands and the other countries of Europe.It was not much later – in 1916 – when Schiphol Airport wasbuilt just outside the city on the reclaimed land that had beenHaarlem’s Lake. The decades that followed saw the airportgrow in leaps and bounds to become the most important newlogistical hub for Amsterdam, the region and – ultimately – theentire country of the Netherlands. From the end of the 1980sonwards, Schiphol ceased to be just an airport and becamea ‘mainport’, i.e. an entity that is greater than the sum of itscapacity, accessibility and high-quality service. In the outerring there is the competing region, where good infrastructure, ahigh level of available knowledge, a concentration of suppliersand an excellent living environment make Amsterdam and thesurrounding area an attractive location for many companiesto establish a base.” Krul knows better than anyone thatthose companies come from far and wide. He mentions theexamples of the American company Cisco Systems sending itsIT consultants all over the world and the Japanese companyYamaha getting its engine parts to the back of beyond in notime at all. “And so that’s why they chose locations close by –or even at – Schiphol Airport. The network, the airport and theregion combine to form a mainport that is stronger than thesum of its parts.”Fly wheelA major factor in Schiphol’s success is the cooperation betweenthe airport, KLM as the ‘home company’ and the Dutchgovernment. One particular example of this cooperation is thehub-spoke network set up by KLM and its American partnerNorthwest Airlines in the early 1990s on both sides of the“Our great strength lies in the fact that we make innovations possibleand provide a testing ground for them”companies and activities, which have turned the airport and theAmsterdam region into an international hub where streams ofpeople, goods, money and information all come together.Joop Krul, Director of Airport Development at the SchipholGroup, explains how it all works by drawing three circles (or‘rings’). “Schiphol Airport serves an enormous worldwidenetwork of 250 destinations. The only European airport withmore destinations is Frankfurt Airport. Around the inner ring– the network – you can see the competing airports, whichstand out because of their attractive visiting costs, reliableAtlantic Ocean. The Dutch State made an essential contributionby becoming the first European country to sign a bilateral openskies treaty with the USA. Schiphol acted as facilitator for theresulting gigantic network of destinations and the related flightmovements by organising extra terminal space and handlingcapacity.However, there is one other element that has made Schipholone of the highest ranked airports in many trade and consumersurveys for decades, and that is the use of numerous examplesof innovative aviation technology. From extensive do-it-8 Holland Airport Technology

Photo Teo KrijgsmanJoop Krul:“We don’t so much think up newinnovations ourselves, as ask theright questions”www.hollandtrade.com9

yourself check-in facilities, and super-efficient baggagehandling systems comprising hundreds of metres of conveyorbelts in the basements of the airport, through to lightning-fastiris-scan passenger identity checks – Schiphol has it all. All ofthis technology makes the airport a fly wheel in a flourishingDutch aviation technology sector, because a large number ofthe suppliers come from the Netherlands, and once they havesuccessfully developed and put their product into operation atSchiphol Airport they will invariably export it to foreign airports(see also the article entitled ‘The comfort and convenience of abusiness traveller’ elsewhere in this edition of ‘Made in Holland’for more information).This situation is not surprising, because technology is oftenborn of necessity, and the Netherlands is a densely populatedcountry, which presents more than a few challenges for a majorairport. For example, quieter airport approach procedures andmore bundled approach routes need to be found in order tocomply with noise control regulations. One of the solutionsis a steeper angle of descent, which involves the aircraft, as itwere, ‘gliding’ in to land, because this restricts noise pollutionto a smaller area. An additional advantage of this solutionis that there is less CO2 released into the atmosphere. Krul:“Special software is currently being developed to make theseideas reality.” The resulting system will be another display ofinnovative aviation technology.One single, fluid movementThere is also another limitation, and this one is on the groundrather than in the air, as the increasing motorway congestion isundermining Schiphol’s accessibility. Consequently, the airportis working with Dutch Railways to organise certain train stationsin such a way that passengers can easily reach them in theircars. Then they can take the train to the station underneath thedeparture hall. The process can be made even more appealingby giving passengers the option of checking in on the trainplatform.Schiphol is also continuously working on innovations in its ownarea: Joop Krul specifically mentions the ‘Passenger RedesignProcess’. “The ideal is the one-stop model where passengersmove from their car or train to the aircraft in one single, fluidmovement. In the process, a high-quality information systemkeeps them informed of all relevant information. The only stopthat remains is the security check. However, long queues at thecheck-in desks and the gates, for example, will increasingly be athing of the past.” In other words, travelling will become morecomfortable, although Krul is the first to admit that the financialadvantage is also a major motivation: “The traditional check-inprocess is extremely costly for the airlines, which is why they arevery enthusiastic about new and more efficient methods.”This is why Schiphol – more than any other airport in theworld – is literally and figuratively clearing the way for thedo-it-yourself check-ins: there are already a large number ofself-service check-in kiosks in the terminals where passengerscan check themselves in using the data they received on theInternet. Krul can foresee this trend really taking flight in thenear future, with passengers increasingly printing out theirboarding cards at home. “That still leaves the baggage flows,of course”, continues Krul. “The future in that regard involvespassengers printing out baggage labels at home and having IDchips sent to them at home. Once that’s a reality, passengerscan leave their bags with very little fuss at drop-off points,which could then be in train stations, for example, as well as inthe terminal buildings. This possibility was factored in when thetrain station was built under Schiphol Airport because there isan underground tunnel that can be used to transport bags fromthe station platform to the aircraft.”Nevertheless, there is still a great deal of work to do before allof these new improvements are actually implemented, sinceSchiphol is taking the lead in innovative aviation technology andhas an entire Dutch business sector in tow. Joop Krul stressesthat Schiphol is playing a largely directing role: “We don’t somuch think up something ourselves as ask the question andbring the necessary parties together to find the answer. Ourgreat strength lies in the fact that we make innovations possibleand provide a testing ground for them.”www.schipholgroup.nlAirportCity ConceptAlthough Dutch airport technology is often smart, theAirportCity Concept behind the technology is also extremelyclever. The AirportCity Concept revolves around the fact thatan airport is a city offering its visitors and users everythingthat they need, 24 hours a day. The property value is sohigh that an enormous return can be made if it is organisedto maximise profit, which is why Schiphol’s terminals aresurrounded not only by extended car parks, but also byoffice blocks, hotels and shopping precincts. This objectivecan be seen from one look at the map of the airport. Theincome from all of these surrounding businesses is investedin the core activity of organising everything that has to dowith the arriving and departing aircraft. The Schiphol Groupis also developing this concept (or parts of it) at foreignairports, including in Brisbane, Terminal 4 at JFK Airport inNew York, Stockholm, Jakarta, Milan and Hong Kong.Photo Hollandse Hoogte10 Holland Airport Technology

The Netherlandsin perspectivePeter Bohman, Manager Terminal BusinessStockholm-Arlanda Airport, Sweden“Airport retail is a market in itself. We can learn more from other airports than we can, for example, from retailers in downtownStockholm. As a medium-sized airport we need a strong partner, and Schiphol is extremely consumer-oriented and the people thereknow how to positively affect the travelling experience by offering new concepts and a larger and broader range of shops.”Passenger Traffic in 2006 (18 July 2007)Rank City (Airport) Total number %of passengers Change1 ATLANTA, GA (ATL) 84 846 639 1.22 CHICAGO, IL (ORD) 77 028 134 0.73 LONDON, UK (LHR) 67 530 197 0.64 TOKYO, JP (HND) 65 810 672 4.05 LOS ANGELES, US (LAX) 61 041 066 0.76 DALLAS/FT WORTH, TX (DFW) 60 226 138 1.87 PARIS, FR (CDG) 56 849 567 5.78 FRANKFURT, DE (FRA) 52 810 683 1.19 BEIJING, CN (PEK) 48 654 770 18.710 DENVER, CO (DEN) 47 325 016 9.111 LAS VEGAS, NV (LAS) 46 193 329 5.012 AMSTERDAM, NL (AMS) 46 065 719 4.413 MADRID, ES (MAD) 45 501 168 8.014 HONG KONG, CN (HKG) 43 857 908 8.915 NEW YORK, US (JFK) 43 762 282 4.5Photo Hollandse HoogteThe Netherlands is one of the top 5 Wi-Fi countries worldwideThanks to Wi-Fi Internet access, business people can have Percentage of total worldwide Wi-Fi use:‘an office’ anywhere in the world, and in the majority of1. US (56%)cases (56%) they choose an airport. The Netherlands is one 2. UK (13%)of the top 5 Wi-Fi countries worldwide, with Schiphol Airport 3. Germany (7%)claiming eighth place on the list.4. Switzerland (4%)5. The Netherlands (3.5%)Source: iPasswww.hollandtrade.com11

Your eyes areyour passport12 Holland Airport Technology

Photo: Teo KrijgsmanJust slipping your card in the machine, looking briefly at thecamera, and then walking on through passport control is nolonger science fiction at Schiphol Airport thanks to Privium.Travellers who have joined the Privium scheme no longerlose time queuing at passport control, because the uniquecharacteristics of their iris stored on their Privium membershipcard are sufficient to allow them to take the members’ lanethrough passport control. A Dutch company called Dartagnanthat specialises in airport service programs developed thetechnology for this automated iris recognition system.Compared to other forms of biometric identification (i.e. fingertip or palm recognition), iris recognition is the most reliable andeasy to use, because the iris hardly changes throughout aperson’s lifetime – even if his or her eye is damaged in someway. Once a person’s eye has been photographed, the detailsof the iris are stored only on the Privium card chip and are thencompared with the picture of the person’s eye every time heor she goes through passport control. After the system wasintroduced at Amsterdam Airport Schiphol, it was subsequentlyexported to Indonesia and who knows, the rest of the worldcould soon follow!n.onland@dartagnan.euwww.dartagnan.euwww.privium.comwww.saphire.co.idwww.hollandtrade.com13

Departing from SchipholThe comfort andconvenience of abusiness travellerPhoto Hollandse Hoogte14HollandAirport Technology

Passengers need to find their way around airports as quickly and easily as possible, and in thisrespect Schiphol Airport caters to their every whim by constantly implementing new and innovativetechnologies developed by a wide range of Dutch companies. This article follows a fictional passengercalled Scott Travis on his journey through the wonderful world of Dutch airport technology.By Marc MijerScott Travis is due to fly home today. However, he arrived back athis hotel in the early hours of the morning following a dinner with aDutch client in Amsterdam city centre. They had been celebrating adeal that Travis had struck with the client on behalf of his Americanemployer. Consequently, Travis did not get that much sleep andgot up a little later than he had planned. Luckily, his taxi gets himto Schiphol Airport from Amsterdam city centre inside twentyminutes. Now it’s fingers crossed that checking in and boarding gojust as smoothly …Unknown to Travis, he is already being helped on his way themoment he goes through the revolving door into Schiphol Plaza,because the door is a Boon Edam Twintour (1), which allows eightypassengers and their luggage to enter the airport every minute(the highest passage capacity in the world). What’s more, Twintour(and Tournex) revolving doors can be found throughout the entireairport. They limit congestion, waiting times and irritation andare also draught-proof. The doors guide intersecting flows ofpassengers past each other in an efficient two-way system. Inaddition, all door sets collapse to provide wide escape routes in anemergency situation.Black and yellowThis is the first time in his life that Travis has departed from thisairport, so he did have some concerns beforehand. However,thanks to the signs (2), he knows immediately where he has to go.different crystal-clear colour schemes for Schiphol facilities thatare not directly related to travel, such as blue signs for shops, darkgrey for toilets and green for the emergency exits. Because of allthese signs, Travis is instinctively reminded of the film “Terminal”starring Tom Hanks, which is not surprising because Mijksenaarwas an adviser to director Steven Spielberg when he was buildingthe set for the film!As he approaches the check-in counters, Travis remembers howhe only discovered after he arrived home last year that there werethings missing from his case. He doesn’t want to go through thatagain. Fortunately, he can go to Seal & Go (3), which is a companybased at the airport that can completely seal multiple cases,rucksacks, baby buggies, golf bags and other types of luggage – allwithin one minute. Seal & Go developed a new fireproof, odourfreesystem that uses special foil to seal the baggage faster, andit is even possible to advertise on the foil. Travis pays seven eurosto have his case sealed, thus ensuring that it is 100% resistant tothieves, drug smugglers and terrorists.Iris scanTravis is therefore reassured when he goes to check in at one of theself-service kiosks using his e-ticket. Once he has checked in, heleaves his case at one of the drop-off points, which are about tenmetres away. Vanderlande Industries (4) developed this check-inmethod of the future for Schiphol Airport, as well as the baggage“Just like Tom Hanks in the film ‘Terminal’”The impact of the signs is due to the extensive research conductedby designer Paul Mijksenaar into the ergonomics of sign systems,which confirmed that black letters on a yellow background –Schiphol’s trademark for decades – is the combination that is themost striking as well as being the easiest to read. The size andboldness of the letters ensure that the different languages usedon the signs stand out from one another. Mijksenaar devisedclaim carousels and the baggage sorters. The security screening isincluded in the partly underground baggage-sorting process, sopassengers do not need to queue to have their cases scanned bya separate scanning machine before they check in. Another recentinnovation is the robot loader, which reduces the amount of heavyloading work for human baggage handlers, thereby increasingproductivity and efficiency.1Photo Teo Krijgsman2 3www.hollandtrade.com15

Travis is now walking towards the passengers who are queuingto go through the customs check. A little further along there arepassengers walking through the customs check without havingto queue because they are among the tens of thousands of EUcitizens who pay 119 euros a year to be a member of Schiphol’sPrivium programme (5). Privium members fly through passportcontrol – both when leaving and arriving at Schiphol Airport – byinserting a smartcard and undergoing a brief iris scan. The datais compared to files held in the Privium system as well as by thegovernment, and if everything matches, the passenger walksthrough a smart door towards the gates (the smart door is suppliedby Boon Edam, as are the revolving doors at the entrance tothe airport). If something is wrong, the smart door still opens,but this time in a different direction to reveal an officer of theRoyal Netherlands Military Constabulary. The fact that Priviummembership also includes other privileges (such as reservedparking spaces at the front of the garage) means that all in all it cansave members 45 to 60 minutes in busy periods.“When Schiphol’s new airport terminal opened in 1967 itwas an aviation wonder. I know, because as an awe-struckteenager I purposely routed myself via Amsterdam to get aglimpse of it. At a time when Heathrow possessed two elderlyterminals, Frankfurt resembled a regional airport and ParisCDG wasn’t even open for business, Schiphol gave passengersa view of what aviation would be like in the 21st century.”Source: Business Traveller,Happy 40th Birthday, 20/03/2007details and the availability of employees and resources (transportand otherwise). The result is that all passengers – including the lessable-bodied – arrive at their aircraft promptly.Travis’ flight is now boarding, and he is struck by how organisedit all is. The organisation is thanks to Aviavox, which is a digitalsystem based on phoneme technology that is linked to the datain the airport’s information system. Based on that data, Aviavoxthen announces the flight information automatically in three“Privium can save up to 60 minutes’ journey time in busy periods”Trilingual announcementsAlthough Travis is not a Privium member, he is going to be on timefor his flight. As he is on the last leg of his walk through Pier D tohis aircraft, he suddenly sees something move below him: througha sheet of glass he can see bags shooting by on Vanderlande cartsthat cover the kilometre from the baggage-handling basement tothe gate at high speed. Just looking at the baggage transportationsystem makes Travis automatically walk faster. After a little moreshopping, he finally arrives at the gate. Looking outside, he can seeseveral less able-bodied passengers being driven to the aircraft in aminibus. They will be there well ahead of time to board the aircraftfirst, thanks to Ortec’s OPX planning system. In addition to OPX,Ortec also supplies Schiphol’s BusCom and Harmony systems,which ensure optimum deployment of the airport’s buses andscheduling of the security guards’ shifts. Thanks to these systems,it is possible to manage the complexity of ever-changing flightlanguages, namely Dutch, English and the language of the aircraft’sdestination country, including when passengers are asked to boardthe aircraft, thereby ensuring that all passengers understand theinstructions and join the queue at the right time.All of which means that Scott Travis completes the last part of hiswalk to his temporary destination (his seat on the aircraft) quickly,comfortably and without having to push his way through a crowd ofpeople. Have a nice flight Scott!For more information, go to:www.boonedam.nlwww.mijksenaar.comwww.sealandgo.comwww.vanderlande.comwww.dartagnan.eu (Privium)www.ortec.nlwww.aviavox.com4Photo Teo Krijgsman516 Holland Airport Technology

You can find Dutch airport technology experts in yourpart of the world at the following events:SingaporeSingapore Airshow19-24 February 2008www.singaporeairshow.com.sgAmsterdam, the NetherlandsDallas, USAAviation Industry Week18-20 March 2008www.aviationindustryweek.comAir Traffic Control11-13 March 2008www.atcevents.comNew Delhi, IndiaAerodrome IndiaDubai, United Arab EmiratesThe Airport Show10-12 April 2008www.aerodromeindia.com2-4 June 2008www.theairportshow.comLas Vegas, USAAirport Expo 088-10 April 2008www.airportexpo2008.comNew Delhi, IndiaInter Airport India11-13 September 2008www.interairport.comZhuhai, ChinaAirshow China4-9 November 2008www.airshow.com.cnBeijing, ChinaInter Airport China2-4 December 2008www.interairport.comMunich, GermanyInter Airport EuropeOctober 2009www.interairport.comTrade mission to RussiaSeptember 2008Trade mission to India4-9 November 2008Photo Hollandse Hoogtewww.hollandtrade.com17

What’s NewAirsideFlexible aircraft docksNijl Aircraft Docking develops and manufactures aircraftmaintenance platforms (docks). Flexibility – such as supplyingdocks that can be used for multiple aircraft types – is the key tothe company’s international success. “For example, we supplieda dock for KLM that can be used to replace the windows onA330s, B777s and B747s,” says Rob Schut of Nijl AircraftDocking. In addition, the Telescopic Sliding Platforms(TSP)® have a modular design, which has theadvantage that work can be carried out at differentlocations. Schut also mentions another example ofNijl’s customised services: “We supplied a dock forFrankfurt for maintenance of the MD-11, including arapid replacement of the engine, which is in the tailof the aircraft. The dock saves them a whole day’swork,” says Schut. Nijl now has KLM, Martinair,Austrian Airlines and Lufthansa as regular customers,to whom they supply platforms for various types ofaircraft, including Boeing 747, McDonnell Douglasand Airbus. Nijl is currently constructing an entirelyaluminium mobile system that can be used all overthe world for refuelling jet fighters. The company hasalso developed maintenance stairs with a railing thatcan be raised and lowered quickly and safely using theFlexible Railing System (FRS)®.rschut@nijl.nlwww.aircraftdocking.comA maintenance platform shaped like a helicopterCusters Hydraulica B.V., which is a NATO-certified company(HOD99), supplies aerial working platforms and aluminiumscaffolding and specialises in designing, manufacturing andselling systems for the aviation industry. The company attachesparamount importance to tailor-made products. “We suppliedDenmark and Portugal with a maintenance platform for amilitary helicopter. The height of the platform is adjustable,which means there are ergonomic advantages. The platformhas a steel underframe and an aluminium superstructure andis shaped to follow the contours of the helicopter,” explainsPaul van Eldijk of Custers Hydraulica B.V. As well as militaryequipment, Custers also targets the civil aviation industry. Forexample, Custers designs maintenance platforms for smallerprojects or parts of an aircraft section, such as thecockpit windows on a Boeing 777. “We consult intensivelywith our customers, view the site and take into account all ofthe relevant rules and regulations in order to offer a turn-keysolution,” continues Van Eldijk. “We are currently buildinga dock for an Airbus and customising it according to thecustomer’s wishes as regards where to put the electrics andthe wet and dry compressed air, how high the voltage shouldbe, etc. We can also supply the dock in any colour that thecustomer wants.”p.vaneldijk@custers.nlwww.custers.nl18 Holland Airport Technology

LED removes the need to maintain obstruction lightingObstruction lighting must be clearly visible to aircraft and istherefore often situated in locations thatare difficult to reach, such as on top ofhigh buildings, which makes the lightingdifficult to repair or replace. Therefore,the ideal obstacle lighting needs little orno maintenance. That ideal is the basis forthe lighting solutions offered by BTI BV,which supplies products including airportand obstruction lighting to a worldwidecustomer base. BTI’s latest product isa combined red and white obstructionlight that is fully compliant with theICAO Annex 14 requirements. However, thebiggest advantage with this obstructionlight is that it is an LED. “There are incandescent lamps andhalogen lamps, but the future lies with LEDbecause it is energy-efficient, which meansreduced CO2 emissions. LED is also suitablefor various applications, including officelighting, street lighting, and so on. However,the greatest advantage with an LED lamp isthat it has a long working life and requiresno maintenance for much of that time. Forexample, our LED light will last at least10 years,” says Huub Hommen of BTI BV.hh@btibv.nlwww.btibv.nl“Can you give me a hand?”European Union (EU) regulations state that airports in theEU have to have facilities for people with a handicap orlimited mobility. Hessing Telecommunicatie BV is responsiblefor a system installed at various points around SchipholAirport that invalids can use to indicate that they needassistance to help them carry their bags, for example. “Inthe past you had to indicate that you would need help whenbooking your flight. Our system means that that is no longernecessary because invalid people can indicate that they needassistance when they arrive at the airport,” says Ton Stigterof the specialist telecommunications company HessingTelecommunicatie BV. Hessing’s system consists of anintercom and a camera that the invalid uses to talk toan airport employee in a back office. “The intercom ispositioned at two different heights so that everyone canreach it and is located at various points around SchipholAirport such as car parks and at the main entrance. Whatmakes our system particularly special is that we use IPtechnology, so no new cables are needed to connect to theemployee in the back office, since everything is transmittedvia the Internet.”tstigter@hessing.comwww.hessing.comSuper sealant can withstand extreme climatic conditionsThe joints between the asphaltconcrete/concrete slabs whereaircraft park, land and taxi arepotential weak spots. There is adistinct possibility that water willpenetrate these joints and flush awaythe soil underneath. As a result, theconcrete slabs can crack and breakbecause of the unstable soil, whichis obviously a dangerous situation.SABA Dinxperlo manufactures durablesealants developed especially for thissituation at airports. Arjen Hagevoortrelates: “Our sealant is resistantnot only to water, but also to oilsand all manner of fuels (includingkerosene). Furthermore, the sealant istemperature-resistant, UV-resistantand elastoplastic, which means thatthe polymers in the product will adaptto the new situation when a concretefloor expands or shrinks. Ratherthan the least expensive sealant, weprefer to provide a high-quality supersealant that pays for itself in the longterm”. The sealant has been used atvarious international airports inlocations ranging from Russia, theMiddle East and the Caribbean.Saba Dinxperlo applies the sealantin demonstrations to convincepotential customers of the qualityof the product. “We show what oursealant can withstand. We applied asample at various airports in a rangeof different countries. In some ofthe countries the sealant is exposedto extreme temperatures, but that’snot a problem because our sealantstands up to temperatures from-50°C up to +120°C. The customerusually wants to monitor the jointfor between six months to a year toensure that the extreme conditionshave no effect on the sealant. What’smore, independent tests have shownthat our super sealant can last for15 years,” says Hagevoort. SabaDinxperlo sealants are ETA, CE (EN14188) and SS-S200E certified, as wellas being approved by authorities inmany countries.a.hagevoort@saba.nlwww.saba.nlwww.hollandtrade.com19

What’s NewTerminalUsing the power of MovexxHowever you look at it, pushing luggage trolleys, shoppingtrolleys or roll containers that are full of cartons of milk or cratesof beer is hard work. Or at least it was – because that has nowchanged with the arrival of the lightweight, easily manoeuvrableMovexx, a compact user-friendly drag machine for transportingroll containers and other rolling objects up to 2,500 kg inweight from A to B easily and without the need for any physicalexertion, however uneven and steep the journey from A to B is.The drag machine is easy to hook up and can be connected toalmost any type of container or other rolling object, thanks tothe fully adjustable height of the hook.Thanks to a programming unit, acceleration, braking distance,speed moving forward, speed moving backward and tractivepower are also all fully adjustable according to personalpreference and current needs. There are now 3 Movexx dragmachines in use at Schiphol for transporting goods to theshops, and a trial involving mail carts is underway at Frankfurtairport. A remote-controlled drag machine for moving luggagetrolleys is also being developed.h.vlastuin@movexx.nlwww.movexx.nlA tent offers all the space you needIn 2002 Schiphol Airport was faced with the question of how toconvert the existing baggage hall without any loss of capacity inorder to be prepared for further growth in air traffic. The Dutchcompany De Boer offered the ideal solution to the lack of spacefor baggage handling in the form of a tent that would providetemporary accommodation for a five-year period. De Boer’stemporary baggage hall came complete with fire-resistant,insulated sidewalls, lighting, air conditioning and special rapidaccess doors for the baggage trolleys. Following the successof the Schiphol project, DOHA International Airport in Qatarcontracted De Boer to put up a temporary baggage hall thatcould be used whilst a new airport was being built. As well asneeding the hall to be available quickly, it was also importantto the Qatar airport authorities that the architecture of the hallfit in with that of the existing airport buildings. De Boer hadthe perfect solution. The temporary baggage hall will ultimatelyhave been in use for five years by the time that the new airportis complete. As well as baggage handling, De Boer’s temporaryaccommodation can also house other activities – such asrestaurants – as is the case at London’s Heathrow Airport.reyndert.deboer@deboer.comwww.deboer.comDe Boer built a baggage-handling facility for Cardiff AirportThe whole airport in real time on your screenHitttraffic, a company that supplies radar systems for the shipping and aviation industries as well as the coastguard, has alreadysold its new ‘Airport Insight’ product within a year to KLM, the Schiphol Group, Copenhagen Airport and Dublin Airport. Thissystem gives airports a broad view of what piece of runway, taxiway, tunnel or any other infrastructure has been used by whattype of aircraft. This allows them to plan their expensive maintenance programmes better and save money by virtue of theability to extend the time for maintenance. On the other hand, the overall capacity will be higher, if the airport is able to keepits runways and taxiways open for a longer period of time. KLM is now using the system at Schiphol, where it is achieving clearresults already with real-time information about all aircraft. Copenhagen Airport started implementing the system in January2008.herweijer@hitt.nlwww.hitttraffic.nl20 Holland Airport Technology

TNT well prepared for the Christmas rushThe most central point in the ‘single-hub-and-spoke’ networkestablished by TNT Express Worldwide is the European hub atBierset Airport near Liege in Belgium. Because of the explosiveincrease in air freight volume TNT has built a new distributioncentre with a surface area of 21,000 m2 in Liège. The Dutchcompany SACO is installing the centre’s fully automatic airfreighthandling system (ULDs). The system is an entirely newphenomenon, because handling by hand is still the traditionalmethod in the express sector. The centre’s handling processwill be much more efficient and the capacity per square metreof floor area will be significantly increased, thanks to this SACOsolution. SACO manufactures a total of some 250 motorisedroller belts in various designs, each of which is suitable fortransporting special air freight containers and pallets measuringup to 3.2 x 2.4 metres and weighing up to 6,800 kg. A centralIT system operates the assembly automatically, monitorsperformance and reports on the handling process. One of thereasons why TNT chose SACO is the very short delivery time thatSACO can guarantee, which is also why it was still possible tobring the system online before the 2007 December rush.h.v.schaik@saco.aerowww.saco.aeroTrespa Virtuon wall lining at Dallas FortWorth Airport in Dallas, TexasTough and smartFrom new build in Doha to expansion in Singapore, there seems to be no stoppingthe boom in airport construction and renovation. The Thomas Bradley InternationalTerminal in Los Angeles is another example of airport renovation. Trespa provideswall lining – ‘Trespa Virtuon’ – in this kind of construction and renovation project.Trespa Virtuon wall lining consists of compact high-pressure laminate (HPL) platesspecifically developed for highly demanding interiors, where the wall lining has tobe both aesthetically pleasing and top of the line as regards performance, becauseas well as looking good, airport walls need to be resistant to dirt, easy to maintainand capable of withstanding the years of people, baggage and trolleys passingthrough the airport. These requirements mean that Trespa Virtuon is mainly usedin the busiest parts of an airport. However, low maintenance was not the onlyconsideration for Thomas Bradley International Terminal in Los Angeles. As interiorarchitect Eunjo Cho explains: “Our choice of Virtuon was not just influenced by itsdurability, its attractive colours or its surface sheen. In the USA today, buildingsare being rated under the LEED (Leadership in Energy and Environmental Design)green building rating system. This is serious and because Virtuon is a green productit makes a very big contribution towards the airport’s overall rating.”d.goven@trespa.comwww.trespa.comFlight information and advertisingon a single displaySchiphol Airport is one of the firstairports in the world to offer acombination of flight informationand multimedia content in its FlightInformation Display System (FIDS),which is supplied by Dutch companyInfologic. The content can varyfrom advertisements and productinformation to safety films and anexplanation of boarding procedures,with both sound and pictures if sodesired. This combination givesthe flight information a livelierappearance and allows airportretailers to keep potential customersinside the shops for longer, thusgiving them a better opportunity tohighlight their products and servicesin real time with informationupdates on screen within 1 second.This multimedia information facilitywill usually run perfectly well onan LCD or plasma screen combinedwith a Windows XP computer andthe airport’s standard network. Thesystem is already fully developedand can be customised to suit thecustomer’s wishes. Infologic’s FIDSis also in use at a number of otherairports apart from Schiphol, includingHelsinki, Frankfurt and Bangladesh, aswell as in the Singapore metro.tviset@infologic.nlwww.avialogic.comCheck-in display showing flight informationintegrated with advertisements at SchipholAirport, Amsterdamwww.hollandtrade.com21

What’s NewLandsideAll cable work by TKFTKF is one of many companies that manufacture and supply cables, and energy and information is transferred via TKF cables ineverything from Spanish windmills to Surinamese telecom systems. However, TKF recently introduced a full-service package offeringto supply airports with all the different types of cables that they need. TKF already had years of experience with medium voltagepower cables (TKF is the main supplier of cables for Schiphol’s new pier) and the company has now added high-quality high-voltagepower cables to its portfolio for runway lighting. There is increasing demand for such a standardised cable product, because theamount of air traffic is increasing and airports are adding new runways. Consequently, TKF decided at the end of 2007 to launch awide range of cables for runway lights, all of which are fire-resistant as standard and can also be made rodent and termite resistantas an optional extra. The 6 kV lighting cable complies with all the Federal Aviation Administration (FAA) standards governing runwaylighting. TKF received praise for its products from around the world at Inter Airport Europe 2007 in Munich.l.pots@tkf.nlwww.tkf.nlBaggage handling with a cake serverAmsterdam Airport Schiphol is extending its baggage handlingcapacity by investing in cutting-edge technology, such as robotsto load baggage onto carts and into containers (i.e. loadingunits). Tebodin (in the form of Henk Brandsma) was involved inthe development of this concept, which Vanderlande is now installingat Schiphol. Brandsma comments: “Until now, baggagehad always been loaded into a loading unit manually and thendriven to the aircraft. We were asked to come up with a systemthat would make it possible to process the increasing number ofitems of baggage, within the same area, using the same numberof people. The overall concept is extensively automated, andpart of that system is now a robot loader that loads the baggageinto the loading units. The robot’s conveyor belt acts as a kindof cake server to scoop up each item of baggage from the transportsystem. The baggage is then scanned before the robotplaces it in the loading unit. The information gained from thescan is used to avoid excess loading and ensure aconstant loading capacity. Schiphol’srobot baggage handler isthe first to be incorporatedinto the operating processanywhere in theworld.” The plan is toinstall six robots inthe new basement,which is due to becomplete at the end of 2010.h.brandsma@tebodin.nlwww.tebodin.comwww.vanderlande.nlNo more paperwork hassleThe old-fashioned way of flying – receiving the ticket at homeby post, going with your ticket to the airport, and queuing atthe check-in desk – has been a thing of the past for quite sometime now. What is more, if KLM has its way, things will get eveneasier for passengers. For example, whereas IATA (InternationalAir Transport Association) is aiming to replace all paper ticketswith e-tickets by mid-2008, KLM will be issuing e-tickets onlyfor all its 124 destinations as from 1 January by using not onlythe Internet and self-service machines, but also its recentlyintroduced mobile phone, blackberry or PDA e-ticket service. Ifyou receive your ticket on your mobile phone, for example, youwill receive your boarding pass on your phone in the form of abar code. Baggage labelling using RFID tags is also a reality atKLM. An RFID tag is a high-tech barcode that constantlymonitors your bag, so you can be certain that your made-tomeasuresuits and promotional gifts still arrive at precisely theright place, even if you change flights three times. In additionto enormous savings in terms of the amount of paper and thenumber of man hours required to do the job (an estimated3 billion dollars a year worldwide), all of these electronicgadgets also result in shorter queues, increased customercomfort and greater freedom of choice. For example, you canbook extra legroom or an additional free baggage allowancefrom home, and the time that you spend in the comfort of yourown home preparing your journey is time that you do not haveto spend waiting around at the airport!secr.mediarelaties@klm.comwww.klm.com22 Holland Airport Technology

Sustainable plans for the futureIn a world of ever-increasing globalisation, borders that areincreasingly open and more and more transparency, the amountof air traffic will of course only increase. The question is ‘howcan we reconcile that increase with the growing demand forsustainability?’ The various parties involved in the Dutch aviationsector thought long and hard about this question, and theycame up with an ambitious plan for both the short and thelong term. Although the capacity of Schiphol Airport is due togrow by 20% by 2015, the aim is also to achieve a 20% cut inCO 2 emissions from all ground traffic and a 10% reduction perpassenger kilometre by 2015. The intention is to implementimprovements in infrastructure and technological innovations inaircraft construction that will make Schiphol the most innovativeand sustainable airport in the world.The parties involved want to tackle noise pollution in thesurrounding area by deploying anti-noise boxes for the benefit ofthe local residents and by building pyramid-shaped noiseprotectiondams at strategic points in the landscape to repel lowfrequencynoise. The transport infrastructure around the airporthas also been thoroughly analysed, which showed that passenger‘front ports’ have to be built, if the emission reduction targetper passenger is to be achieved whilst at the same time reducingcongestion on the road network around the airport. A ‘front port’is a train station some distance away from the airport that actsas a transfer location with railway lines instead of runways. Thiswould allow passengers to check in and drop off their bags inAntwerp in Belgium, for example. Another part of the plan is todevelop ‘ultra-green’ (i.e. extremely environmentally friendly)aircraft, which scientists at TU Delft have been working on forseveral months. The target is to produce an aircraft that emits50% less CO 2 and 80% less NOX, as well as being a lot quieter.secr.mediarelaties@klm.comwww.klm.nlwww.schipholgroup.nlwww.nivr.nlFlexible sorting machineVanderlande Industries, which is known worldwide for its baggage handling systems, is launching a new sorting machine called aBAXORTER, which can sort approximately 2,500 bags an hour. This new sorter is especially suitable for small to medium-sizedairports that have either entirely manual or only semi-automated baggage-handling systems, because it is flexible in terms ofthe number of chutes used for different types of bags and for different flights and destinations. The sorter enables these airportsto handle peak volumes and offers room for future growth. The BAXORTERTM provides a single system that can sort both newlychecked-in bags and transfer bags, en route to any destination, via various different chutes. In other words, the machine handlesboth final sortation and pre-sortation for the various flights. Baggage allocation is also automatic, which reduces the amountof manpower required and minimises sorting errors of the type that can occur when baggage handling is carried out manually.The BAXORTER is suitable for bags of all shapes and sizes up to 1 metre long and does not require the use of tubs. Thanks to itscompact design and ability to sort to both sides of the belt, the BAXORTER also makes optimum use of the available space. Inaddition, there is only a minimum amount of headroom required, because the bags are sorted horizontally.remco.visser@vanderlande.comwww.vanderlande.comNACO grooms Beijing for the Olympic GamesWith the Olympic Games on the horizon China wants to be certainthat it will be in impressive shape when the world comes to visitin 2008. And where better to start than at Beijing airport wherethe visitors will get their first impression of China? A plan wastherefore drawn up for substantial expansion and renovation ofthe airport, comprising a third landing strip, a new control tower,numerous hectares of apron and a third passenger terminal, inorder to create an airport that can handle the new generationsof jumbo jets, such as the A380. The new terminal, which isdesigned to handle some 45 million passengers a year, coversan area of approximately 600,000 m² and is connected to thetwo already existing terminals by a railway line. The contractwas awarded in 2003 to a consortium consisting of NACO(Netherlands Airport Consultants BV), the famous architecturalfirm Foster and Partners, ARUP Engineers and the Beijing Instituteof Architectural Design and Research. The project was completedwithin four years, which aside from being well in time for theOlympics, was an absolute record. NACO’s Master Plan ensuredthat the terminal is one of the most advanced in the world,both technologically and from an operational point of view. Forexample, the large dragon-like roof, which faces southeast,is specially designed to capture as much daylight and heat aspossible. The airport also has a state-of-the-art regulationsystem, which makes it possible to minimise energy consumptionand carbon dioxide emissions.ben.hasselman@naco.dhv.comwww.naco.nlwww.hollandtrade.com23

HollandAirport TechnologyPublications Mail Agreement # 40721581“We’re highly impressed by thisairport’s constant R&D search forinnovative and creative solutions;its work in the development ofhighly novel systems to simplifypassenger operations and improvethe customer’s experience whilstalso recognising its environmentalresponsibilities and maintaininggood relations with the localcommunity.”Amsterdam Airport Schiphol won the ACI Best Airport Award in the over 25 million passengercategory. Source: Airports Council International (ACI) Europe - Best Airport Awards 2007