GENView Provisioning and Portals Datasheet - Genband

GENVIEW PROVISIONING AND PORTALSSave operational costs and increase customer satisfaction by bringing services closer to your subscribers.Differentiating your service offerings from competitors.In a world where telecommunication users are continuouslybombarded by new services, attractive technologies, and thepromise of cheaper or almost free communications, serviceproviders find themselves challenged to not only acquire newsubscribers, but also keep their existing users from moving to acompetitor. Service providers can provide value by enhancingnetwork and process quality, reducing the time required tosolve a network or administrative issue, and providing tools thatsimplify the way the users manage their own services.More and more, end-users – tired of wasting time on the phonewith underqualified, outsourced call-center personnel that manytimes cannot solve their problems – are looking for ways tomanage their own telecommunication services from their home orwork using a simple web page. This is something that they cando today with their bank accounts, insurance policies, pensionplans, utility bills, and many other services.Genview Provisioning and Portals for Self-ProvisioningDeployed by some of the world’s leading service providers,GENView Provisioning and Portals is an advanced suite oftools that provides subscriber provisioning, device provisioning,subscriber self-service and network provisioning for multipleGENBAND solutions. It includes web-based Graphical UserInterfaces (GUI) for service provider provisioning (line, dialplan, translations, business trunks, etc.), end user provisioning(subscriber, large enterprise, SMB and SMB reseller portal) andend-device provisioning (phones, ATAs, IADs). With GENViewProvisioning and Portals, service providers have the tools tosecurely allow end-users to manage their services and providebusiness users with a direct management of their business linesand services in an intuitive, easy-to-use fashion.Increase Revenue and Customer SatisfactionGENView Provisioning and Portals provides enhanced flexibilitythat increases customer loyalty and attracts new subscribers.Users can save precious time by managing their communicationsservices themselves instead of contacting a service center andexplaining their request to an operator. No more time wastedproviding personal information to confirm one’s identity orexplaining the nature of the issue to the customer supportrepresentative. End users can access their management portalwith a username and password and immediately manage theirservice preferences.Faster To Market and Competitive EdgeGENView Provisioning and Portals expands the serviceprovider offering and provides a “face” to the service offering.It accelerates time-to-market by delegating provisioning tasks tothe end user or enterprise administrator. It enables the serviceprovider to provision the enterprise profile, register an enterpriseadministrator, provide them with a username and password andallow them to provision employee lines and services directly.Reduce Operational CostsGENView Provisioning and Portals makes the complex taskof provisioning subscribers simple, allowing for costs ofadministration to be significantly reduced. Pushing workingtasks out to the customer base means less time spent by theservice provider on end-user provisioning. In addition, the set oftools that are available to the service provider enable less skilledand experienced users to safely and rapidly create, maintain andvalidate business and subscriber services. Additionally, GENViewProvisioning and Portals has intuitive tools that require very littletraining, extending operational savings even further.

GENVIEW PROVISIONING AND PORTALSBrandable Multi-Tenant SolutionGENView Provisioning and Portals is multi-tenant by design andincludes a data partitioning architecture that allows the creationof subdomains. For example, in the case of Small and MediumBusinesses (SMB), it allows for the introduction of SMB Resellers,companies that purchase a certain number of lines and re-sellthem to smaller businesses, taking care of the provisioning andadministration of their own customers. The service provider canalso partition provisioning accessibility by organizational structurewithin the service provider and organizational structures withinthe enterprise to match physical location, responsibility withinthe organization, or type of service. Additionally, GENViewProvisioning and Portals can be branded according to the serviceprovider’s standards, colors and logos or with those of theenterprise or business.Multi-Service, Flexible ArchitectureGENView Provisioning and Portals supports carrier gradeequipment for voice, high-speed data, video and multimediaservices. Its flexible architecture allows for growth and astraightforward integration.Multi-Vendor & Multi-SystemGENView Provisioning and Portals manages GENBAND’s marketleading network elements as well as elements from other providers.Genview Provisioning & Portals ComponentsGENView Provisioning and Portals is an advanced suite of tools thatprovides subscriber provisioning, device provisioning, subscriberself-service and network provisioning to the new GENiUS-basednetwork elements as well as other GENBAND products.GENView Provisioning and Portals is divided into six keyfunctional areas to simplify line and trunk provisioning andfeature activations through common, easy-to-use graphicalinterfaces and web portals:• Service Provider Provisioning Tool – LeveragingGENBAND’s NSP, it provides a comprehensive set ofcapabilities beneath a standard common graphicalinterface to assist with dial plan, trunking setup, subscriberprovisioning, and creation of customer groups• Business Trunking – A simple single screen method to setup business trunks. With the addition of templates and wizards,business trunk provisioning time is significantly reduced• Large Enterprise Portals – A set of capabilities andportals to manage large businesses and allow for thecreation of customer groups, domains, packages, andcreation of end users. It divides the capabilities acrossthree user communities: Service Provider Administrator,Large Enterprise Administrator, and Business End User.This distributes work to the communities that need access,allowing a faster activation through enabling the concept of“Customer Self Service”• SMB Portals – SMB Portals are optimized to mask thecomplexities of the underlying network and can easily beused by individuals without telephony experience such asadministrative assistants, receptionists and IT managers.• Subscriber Self Service Portals – Delivers thenecessary end user portals, truly enabling end customersto self-manage their end points based on what featurechanges the service provider allows them to have access to.This saves significant time and costs for service providers,as customers can now manage lines and features on linesthrough a simple, easy-to-use web portal.• End Point Provisioning – A tool for both serviceproviders and customers. It allows service providers to setup and support profiles for individual IP endpoints (phones,ATAs, IADs), upgrade firmware, etc. It also allows end usersto easily provision keys and settings on their phone setsvia a simple point and click web interface. Additionally,the service provider, reseller or the business administratorcan setup defaults for phone sets (templates) includingdefault keys and settings to simplify and normalize thephones within the enterprise or across a department (forexample: key A for voicemail, key B for receptionist, etc.)to program control keys on phones through web portals.Because the configuration is stored in the network, thesesettings are transferred to a new phone set if the user needsa replacement.

GENVIEW PROVISIONING AND PORTALSSummary of Key Functionality• Service Provider Provisioning Tool• Dial plans, trunking (interoffice), maintenance, links totest tools• Business and residential subscriber provisioning• EBS, customer group, domain creation by service provider• Package creation• Create/edit/delete groups and subscribers, bulk edits• Reports• Business Trunking• Templates for setting of intelligent defaults• Business identification/mapping• One-screen, one-session SIP-PBX trunk provisioning• Large Enterprise Portal• EBS, customer group, domain creation by serviceprovider• Package creation• Create/edit/delete groups and subscribers, bulk edits• Reports• Service Provider Branding• SMB Portal• Create subscribers• Provide help desk with pass-thru to SMB user interface• Create/edit/delete groups and subscribers, bulk edits• EBS, customer group, domain creation by service provider• Subscriber Self-Service Portal• Personal address book and company address book forbusiness subscribers• Feature management defined by feature package• Call logs, click-to-call, call forwardings settings,incoming call rules, etc.• Service Provider Branding• Endpoint Provisioning• IP telephone devices, IADs (multiple telephone sets/models)• Bulk warehouse inventory, simplified end-user/installeractivation• Firmware/software updates, group and individualprogrammable keys• Scalable provisioning data serverAbout GenviewGENView is GENBAND’s unified operation, administration,maintenance and provisioning system for GENBAND’s portfolioof network elements. It provides one system, one GUI, one userexperience and one northbound interface to the OSS/BSS.GENView is comprised of four components:• GENView Manager (Fault, performance, security andsystem configuration)• GENView Billing (Mediation, analysis, data storageand transfer)• GENView Provisioning and Portals (Service Provider,Enterprise, End user and End Point provisioning)• GENView Assurance (Quality Assurance and Metrics,hosted performance information)GENView introduces simplicity into the network, providessignificant savings and enables new revenue sources. Formore information about GENView ask your local GENBANDrepresentative or visit genband.com/genview.www.genband.com 1-866-GENBAND© 2013 GENBAND Inc. All rights reserved.The GENBAND logo is a registered trademark of GENBAND Inc.This document and any products or functionality itdescribes are subject to change without notice. Pleasecontact GENBAND for additional information and updates.