Call Control Curriculum Path - Genband

Call Control Curriculum Path ContinuedC2011 C20 SolutionFundamentals5 Days Leader LedCSLAN20 ERS 8600(CS LAN) Operationsand Configuration4 Days Leader LedVOIP35 Carrier Voiceover IP CapacityPlanning andPerformance Monitoring3.5 Days Leader LedMS2K21 PacketMedia AnchorProvisioning1.5 Days Leader LedXAC15 DMSSuperNode XA-CoreMaintenance3 Days Self PacedCBM15 C20 - CoreBilling Manager(CBM) Operation3 Days Leader LedIEMS15 C20 -Integrated ElementManager System(IEMS) Operations2 Days Leader LedXLA36 C20 -Integrated BusinessNetwork Translationsfor SIP, CICM5 Days Leader LedG910 MediaGateway BasicOverview4 Hours Self PacedCBM25 C20 - CoreBilling Manager(CBM) AdvancedTroubleshooting2 Days Leader LedIEMS25 C20 -SPFS/IEMS AdvancedTroubleshooting4.5 Days Leader LedUSP15 UniversalSignaling Point (USP)- Operations andMaintenance -Signaling Gateway3 Days Leader LedC315 SignalingController –Operations,Administration &Maintenance2 Days Leader LedaTCA15 C20 –AdvancedTelecommunicationsComputingArchitecture (aTCA)Operations andMaintenance4 Days Leader LedBCP15 BorderControl Point (BCP)Overview,Configuration andDatafill3 Days Leader LedRegister by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx.For questions or comments regarding GENBAND Training, email training@genband.com or call 972-461-4134

Maintenance Translations Line Administration1235WIntroduction toVoIP/SIP.5 Days Self-Paced1235WIntroduction toVoIP/SIP.5 Days Self-Paced1235WIntroduction toVoIP/SIP.5 Days Self-Paced1236FOverviewEngineering1.5 Days Leader Led1236FOverviewEngineering1.5 Days Leader Led1237FLine Administration5 Days Leader Led0290ASystem Maintenance5 Days Leader Led1238ZFundamentals ofCCS7/AIN/LNP2 Days BlendedOR1239JAssessment for1240Z0297AISDN PRIOA&M3 Days Leader Led1240ZSystems Translations4 Days BlendedOR1210JAssessment for0293A0293ASystems Translations(Hands On)4 Days Leader Led0299ACentrex3 Days Leader LedRegister by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx.For questions or comments regarding GENBAND Training, email training@genband.com or call 972-461-4134

Call Control Curriculum Path Safari C3SC310 Safari C3Basic Overview2 hours Self PacedSC311 Safari C3SafariView and CLIOverview2 hours Self PacedSC315 Safari C3Operations Admin,Maint, Config andProvisioning5 Day Leader LedSC335 Safari C3Translations2 Day Leader LedSC325 Safari C3AdvancedProvisioning andFault Management2 Day Leader LedRegister by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx.For questions or comments regarding GENBAND Training, email training@genband.com or call 972-461-4134

aTCA15 C20 Advanced Telecommunications Computing Architecture (aTCA)Operations and MaintenanceCourse Description:Welcome to course aTCA15, C20 Advanced Telecommunications Computing Architecture(aTCA) Operations and Maintenance.The purpose of this course is to provide knowledge and understanding about the C20Solution for Voice over IP (VoIP) Networks. This course will focus on the ATCA\VSE platformand how it is configured and maintained in the context of the C20 solution.Intended Audience:This course is designed for personnel responsible for maintaining the ATCA\VSE shelf in theC20 environment.Key Topics:C20 PurposeHardware ArchitectureSoftware ArchitectureSwitching and Routing FunctionUser InterfacesFault Management TasksPerformance Management TasksRoutine Maintenance TasksSoftware PatchingBackup and RestoreSecurity ArchitectureObjectives:Upon completion of this course, you will be able to: Define the C20 purpose. Define the C20 hardware architecture. Define the C20 software architecture. Describe the C20 switching and routing functions. Navigate the C20 user interfaces. Perform C20 fault management tasks. Perform C20 performance management tasks Perform C20 routine maintenance tasks. Describe the C20 software patching Describe the C20 backup and restore procedures.Register by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx.For questions or comments regarding GENBAND Training, email training@genband.com or call 972-461-4134

Discuss C20 security management proceduresPrerequisite Skills:This course assumes that the student has a working knowledge of L2 switching and L3 IProuting.Prerequisite Courses:C2011 C20 - Solution FundamentalsCourse Length and Delivery Method4 Day – Leader LedRegister by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx.For questions or comments regarding GENBAND Training, email training@genband.com or call 972-461-4134

C315 Signaling Controller – Operations, Administration & MaintenanceCourse Description:This 2-day Leader-Led C315 Signaling Controller Course is geared toward Operations andAdministrators personnel who require an understanding of the C3 Signaling Controller.A post course knowledge assessment will be administered on the last day of class. Aminimum score of 85% or better is needed to continue onto any of other C3/G9 courses.Intended Audience:This course is intended for anyone requiring a basic understanding of the Operation andAdministration of the C3 Signaling Controller.Key Topics:• Overview of the Element Management System (EMS) Graphical User Interface (GUI)• System hardware and software on the C3 controller• System Administration and applications• System Status reporting toolsObjectives:Upon completion of this course, you will be able to:• Identify and describe C3 components• Define operational roles• Identify and describe hardware and software interactions• Discuss architecture and redundancy• Discuss system security• Discuss billing managementPrerequisite Skills:Enrollees are also expected to have a basic understanding of switching and networksRegister by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx.For questions or comments regarding GENBAND Training, email training@genband.com or call 972-461-4134

Prerequisite Courses:The G910 Media Gateway Basic Overview, which is 4 hours in length, is intended as anoverview to the G9 product line, architecture, features, capabilities and physical equipmentfor the G9 in both Class 4 and Class 5 offices. It is divided into five lessons which provide abasic understanding of the components that make up the G9 Media Gateway. Aftercompletion of the CBT, a final test is presented. The user must achieve an 85% score orbetter to achieve a passing grade and credit for completing this course. The user must havea passing grade to enroll in any other G9 coursesA pre-course knowledge assessment will be administered on the first day of classto make sure the pre-requisites have been met. A minimum score of 85% orbetter is required to continue on with the C315 Course!Course Length and Delivery Method2 Day – Leader LedRegister by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx.For questions or comments regarding GENBAND Training, email training@genband.com or call 972-461-4134

BCP15 Border Control Point (BCP) Overview, Configuration andDatafillCourse Description:Border Control Point (BCP) Overview, Configuration and Datafill provides an explanation ofthe general purpose and hardware layout of the Border Control Point 7100 (original platformutilizing the SAM-16 shelf) and the Border Control Point 7200 (utilizing the IBM BladeCenter-T hardware platform). It also provides demonstration of how to configure andupgrade the each BCP platform. Additional information is provided to explain how to queryand administer operational measurements, logs and alarms.Intended Audience:Managers, technicians, network operations personnelKey Topics:see course objectivesObjectives:Upon completion of this course, you will be able to: Define the primary functions of the Border Control Point Series 7000 in theSuccession Network Define what part the Border Control Point plays in a sample Carrier Voice over IP callflow Define the hardware components of a Border Control Point 7100 shelf/node Define the hardware components of a Border Control Point 7200 Blade Center-Tshelf/node Define how to configure and upgrade of both Border Control Point Series 7000hardware platforms Define how to query and administer Alarms, Logs and Operational Measurementsgenerated in a Border Control Point Series 7000 as well as the additional elementmanagers of the BCP 7200.Prerequisite Skills:Familiarity with TCP'IP and data fundamentalsFamiliarity with network principlesPrerequisite Courses:C2011 C20 - Solution FundamentalsCourse Length and Delivery Method:3 Day Leader LedRegister by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx.For questions or comments regarding GENBAND Training, email training@genband.com or call 972-461-4134

Optionally define the purpose and implementation strategy for the CICM/IPCMSubscriber Mobility feature.Optionally identify key information in the SAM21 Manager screens for the ShelfController cards.Optionally define the purpose and configuration of Quality of Service in a VoIPnetwork.Perform end of course exercises.Prerequisite Skills:A working knowledge of the C20 and provisioning, including a familiarity with Centrexfeatures.Prerequisite Courses:C2011 C20 - Solution FundamentalsCourse Length and Delivery Method:5 Day Leader LedRegister by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx.For questions or comments regarding GENBAND Training, email training@genband.com or call 972-461-4134

IWSPM16 IW SPM IP Operations, Administration, and MaintenanceCourse Description:This course addresses the functionality of the Interworking Spectrum Peripheral - IP Modulefor Succession. This course addresses the hardware, connectivity and functionality. It alsoaddresses MAP level commands, alarms, logs, and OMs associated with the IW SPM IPModule.Intended Audience:The audience for this course is maintenance personnel responsible for the operation,administration and maintenance of IW SPM IPs in a Succession network. Others who willbenefit from this training are those responsible for second level support (for example NOC,ESAC, TAS/ETAS, NMC).Key Topics:IW SPM IP network elementsHardware configurationIW SPM IP components and functionalityAlarm strategyIW SPM table datafillMAPCICarrier Screen UsageObjectives:Identify the role of the IW SPM IP in the Succession networkIdentify the hardware configuration of a IW SPM IPIdentify the functionality of the IW SPM IP and the IW SPM IP componentsIdentify system visual and fault indicatorsIdentify and datafill: - Table MNPRTGRP - Table MNNODE - Table MNSHELF - TableMNCKTPAK - Table MNLINK - Table MNHSCARRIdentify and interface with data from the following MAPCI screens: - CEM MAPScreen Usage - OC-3 MAP Screen Usage - DSP MAP Screen Usage - Protection MAPScreen Usage - Spectrum Carrier HierarchyUnderstand Carrier Screen UsagePrerequisite Skills:NonePrerequisite Courses:C2011 - C20 Solution FundamentalsCourse Length and Delivery Method:Register by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx.For questions or comments regarding GENBAND Training, email training@genband.com or call 972-461-4134

2 Day Leader LedOSSG20 C20 - OSSGate and Servord+Course Description:An Introduction to OSSGate and Servord+ provides a brief understanding of the OSSGateserver and it’s functionality in provisioning and testing CVoIP lines using SERVORD+.Intended Audience:This course is designed for anyone that needs to provision CVoIP lines.Key Topics:Introduction to OSSGate; what it is and its physical connectivityReview of Servord; Servord compared to OSSGate’s ServordExplanation of OSSGate Servord + ; Server access, Commands and the Constructionof Servord+ commandsExplanation of the OSSGate's line test interface for the MG9000Objectives:Upon completion of this course, you will be able to: Identify OSSGate as an application for CVoIP provisioning and testing Understand differences between OSSGate SERVORD+ and Legacy SERVORD Distinguish OSSGate as part of the C20 Management Tools application Understand OSSGate Connections Define OSS/Telnet Secure and Non-secure connections Recognize commonly used SERVORD+ commands Understand command provisioning for lines using CI and SERVORD + Configure new lines using OSSGate commandsPrerequisite Skills:Data entry or Service Order administration skillsPrerequisite Courses:C2011 - C20 Solution FundamentalsCourse Length and Delivery Method:1 Day Leader LedRegister by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx.For questions or comments regarding GENBAND Training, email training@genband.com or call 972-461-4134

XLA35 C20 - Basic TranslationsCourse Description:This course assumes you have no previous DMS translations experience. It gives you theability to create translations that are used to process line-to-line, line-to-trunk, and trunkto-linecalls. You will have hands-on practice creating the information necessary to processthese call types.Intended Audience:Translations engineers and support personnel, maintenance technicians, anyone who needsto understand basic translations for the Voice over IP network.Key Topics:Table EditorIntroduction to SERVORDIntroduction to DocumentationIntroduction to TranslationsTRAVER SyntaxLine TablesStandard Pretranslator Screening TablesCode Validation Screening TablesOperator Services Traffic Screening TablesClass-of-Service Screening TablesLocal Calling Area Screening TablesTreatment TablesOffice Route TablesTrunk Group TablesAnnouncement TablesObjectives:Upon completion of this course, you will be able to: Apply Table Editor commands to maneuver, manipulate, and locate information inthe data tables. Put phones in service for verification purposes and to identify the appropriate pointertables for call processing. Explain how to locate procedures in GENBAND documentation. Describe how data tables are used to process the following types of calls: line-toline,line-to-trunk, trunk-to-line Identify the proper syntax for initiating a TRAVER. Describe the purpose of the translations data tables that relate to lines, screening,routing, and trunks. Create datafill used for line-to-line, line-to-trunk, and trunk-to-line translations.Register by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx.For questions or comments regarding GENBAND Training, email training@genband.com or call 972-461-4134

Initiate TRAVERs through the Communication Server’s translations data tables toverify tuple datafill.Prerequisite Skills:None.Prerequisite Courses:C2011 - C20 Solution FundamentalsCourse Length and Delivery Method:5 Day Leader LedRegister by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx.For questions or comments regarding GENBAND Training, email training@genband.com or call 972-461-4134

XLA36 C20 - Integrated Business Network Translations for SIP, CICMCourse Description:This course is designed for personnel responsible for creating or maintaining the translationfunctions of the C20.This course provides an opportunity for the student to learn the concepts, procedures, anddocuments necessary to create or maintain the Integrated Business Network(IBN) translation datafill. Students also learn how to troubleshoot incorrect translationdatafill by using the tool known as Translations Verification (TRAVER). You will have handsonpractice creating translations for processing Integrated Business Network (IBN) calls.Intended Audience:This course is intended for anyone responsible for creating or maintaining the translations ofthe C20.Key Topics:Table EditorIntroduction to SERVORDIntroduction to DocumentationTRAVER SyntaxCustomer Group Tables, Translators, and NCOSScreening Tables and Network Direct Outward Dialing (DOD)Routing Tables and Digit ManipulationTrunk TablesCode Blocking and Replace SelectorConditional Routing, Network Speed Calling, and Authorization CodeObjectives:Upon completion of this course, you will be able to: Describe and apply the Table Editor commands. Apply basic SERVORD commands. Identify documentation for the C20. Identify proper syntax for initiating a TRAVER. Identify and describe Line/Customer Group Tables, Translators, and Network Class ofService (NCOS). Identify and describe Screening Tables and Network Direct Outward Dialing (DOD). Identify and describe Routing Tables and Digit Manipulation. Identify and describe Trunk Tables. Describe Code Blocking and Replace Selector. Describe Conditional Routing, Network Speed Calling, and Authorization Code.Register by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx.For questions or comments regarding GENBAND Training, email training@genband.com or call 972-461-4134

Prerequisite Skills:Define basic telecommunication termsDescribe a basic call progressionPrerequisite Courses:C2011 - C20 Solution FundamentalsCourse Length and Delivery Method:5 Day Leader LedRegister by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx.For questions or comments regarding GENBAND Training, email training@genband.com or call 972-461-4134

CMPCT15 C20 - Compact Operations and MaintenanceCourse Description:This course is designed to help you learn the operation, hardware components, and userinterfaces (SAM21 Manager, Compact Call Agent Manager, Compact Command Interpreter,and STORM Manager), involved in the C20 Compact.This course also gives you the opportunity to use information generated by individual nodesto identify faults.Intended Audience:This course is intended for support staff and management that require the knowledge andskills to operate, support, and maintain the C20 - Compact.Key Topics:C20 - Compact purposeSAM21 hardwareC20 – Compact hardwareSAM21 Manager for the Call AgentCompact Call Agent Manager with hands-in exerciseCompact Command Interpreter with hands-in exerciseSTORM ManagerObjectives:Upon completion of this course, you will be able to: Identify the purpose of the C20 - Compact. Identify the components of the SAM21 hardware. Identify the components of the C20 – Compact hardware. Access and identify key information in the SAM21 card view screens for the CallAgent cards. Access and navigate the Compact Call Agent Manager. Access and navigate the Compact Command Interpreter. Identify how to access the STORM Manager and explain each of its panels.Prerequisite Skills: Switching knowledge and experience Data basics knowledge Basic knowledge of the components and their main functions in the Voice over IPsolutionPrerequisite Courses: C2011 C20 - Solution FundamentalsCourse Length and Delivery Method:2.5 Day Leader LedRegister by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx.For questions or comments regarding GENBAND Training, email training@genband.com or call 972-461-4134

CSLAN20 ERS 8600 (CS LAN) Operations and ConfigurationCourse Description:The purpose of this course is to provide knowledge and understanding about the EthernetRouting Switch 8600 (ERS 8600) as a Communication Server Local Area Network (CS LAN)for a Voice over IP (VoIP) Network. This course will focus on the ERS 8600 and how it isdeployed and configured to support the CS LAN functionally.Intended Audience:The audience consists of individuals performing any of the following: Network verification Network surveillance Network analysis Network provisioning supportKey Topics: Introduction to the CS LAN ERS 8600 hardware ERS 8600 user interfaces CS LAN physical port configuration CS LAN Layer 2 configuration CS LAN Layer 3 configuration CS LAN VRRP configuration CS LAN VLAN functionality ERS 8600 system configuration in the CS LAN CS LAN maintenance and troubleshooting toolsObjectives:Upon completion of this course, you will be able to: Describe the purpose of the CS LAN. Identify the ERS 8600 hardware used in support of the CS LAN. Navigate the three ERS 8600 user interfaces. Configure ERS 8600 physical port parameters. Configure ERS 8600 Layer 2 functionality. Configure ERS 8600 Layer 3 functionality. Configure ERS 8600 VRRP functionality. Identify and configure ERS 8600 CS LAN VLAN functionality. Configure and verify ERS 8600 system functionality and parameters. Use ERS 8600 maintenance and troubleshooting tools.Prerequisite Skills:Working knowledge of data communications networksRegister by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx.For questions or comments regarding GENBAND Training, email training@genband.com or call 972-461-4134

Basic understanding of IPBasic understanding switching and routing principlesBasic understanding UNIXBasic understanding VoIP NetworksPrerequisite Courses:C2011 – C20 Solution FundamentalsCourse Length and Delivery Method:4 Day Leader LedRegister by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx.For questions or comments regarding GENBAND Training, email training@genband.com or call 972-461-4134

MS2K21 Packet Media Anchor ProvisioningCourse Description:This course teaches provisioning of the Packet Media Anchor (PMA) in a Session InitiatedProtocol (SIP) Network. PMA functionality is demonstrated with SIP trunks and SIP lines.Logs and OMs are used to troubleshoot the PMA.Intended Audience:Personnel who are responsible for provisioning the Packet Media Anchor.Key Topics:PMA function in a SIP environment.PMA hardware (MS 2010) description.Call flows and protocols associated with the PMA.Objectives:Upon completion of this course, you will be able to: Describe the purpose and function of the PMA in a SIP network. Identify the PMA hardware. Identify protocols and call flows associated with the PMA. Identify the correct provisioning of the PMA. Demonstrate the PMA functionality when used with a SIP line call. Demonstrate the PMA functionality when used with a SIP trunk call. Demonstrate how to use Logs and OMs to troubleshoot the PMA (MS 2010).Prerequisite Skills:Knowledge of Session Initiated Protocol (SIP).Prerequisite Courses:C2011 C20 - Solution FundamentalsCourse Length and Delivery Method:1.5 Day Leader LedRegister by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx.For questions or comments regarding GENBAND Training, email training@genband.com or call 972-461-4134

Apply security certificatesDisplay local server certificatesUse the SIPTRACE ToolView Operational MeasurementsCLI CommandsObjectives:Upon completion of this course, you will be able to: Describe the role and function of the SIP Gateway Application on the SessionServer. Identify the hardware components required for Session Server Trunks. Demonstrate proper use of the user interfaces required for Session ServerTrunks. Datafill Dynamic Packet Trunks used with Session Server Trunks. Perform basic Session Server Trunks configuration. Perform advanced Session Server Trunks configuration. Perform basic fault management of the SIP Gateway Application and theSession Server Trunks platform. Examine advanced fault management tools available for the SIP GatewayApplication and the Session Server Trunks platform. Backup, add, and create security certificates for Session Server Trunks.Prerequisite Skills:Basic user interface navigation skillsBasic understanding of DMS technology and MAPCIFamiliarity with IP and other technology protocolsBasic understanding of purpose, hardware, and connectivity of each networkcomponent in the PT-IP solutionPrerequisite Courses:C2011 C20 Solution FundamentalsCourse Length and Delivery Method:3 Day Leader LedRegister by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx.For questions or comments regarding GENBAND Training, email training@genband.com or call 972-461-4134

MS2K15 Media Server 2000 Series Basic Operations andAdministrationCourse Description:Media Server 2000 Series Basic Operations and Administration introduces you to thehardware, network topology, protocols, and user interfaces associated with MS 2000 Seriescomponents.Intended Audience:Maintenance personnel, Tier I and II support personnel, Network managersKey Topics:MS 2000 Series OverviewHardwareMS 2000 Series ProtocolsMS 2000 Series Access and User InterfacesProcess FlowsObjectives:Upon completion of this course, you will be able to: Identify the primary functions of the MS 2000 Series system. Identify APS Administration key concepts and terms. Identify APS Audio Management Overview key concepts and terms. Identify the similarities and differences between the MS 2010, MS 2020, and APShardware platforms. Identify the hardware features of the MS 2010. Identify the hardware features of the MS 2020. Identify the hardware features of the APS. Identify the protocols used by the MS 2000 Series. Describe how to log into the MS 2000 Series Configuration Tool and the MS 2000Series Embedded Web Server Utility and access configuration data. Describe the access methods and basic screen layout for the Audio ProvisioningServer (APS) graphical user interface. Describe how to login to the C20 Management Tools (CMT) and access MS 2000Series configuration data. Describe the high level call flow for audio announcements. Describe the high level call flow for conference bridging and 3-way calls. Describe the high level call flow for Lawful Intercept.Prerequisite Skills:Familiarity with telecommunications; an understanding of network fundamentalsRegister by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx.For questions or comments regarding GENBAND Training, email training@genband.com or call 972-461-4134

Prerequisite Courses:C2011 C20 - Solution FundamentalsCourse Length and Delivery Method:1 Day Self PacedRegister by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx.For questions or comments regarding GENBAND Training, email training@genband.com or call 972-461-4134

SP2K15 Signaling Platform 2000 Operations Administration andMaintenanceCourse Description:In Signaling Point 2000 (SP2000) Signaling Gateway Operations, Administration, andMaintenance, you'll learn how to manage the SP2000 as a Signaling Gateway (SG).Intended Audience:This course is intended for service provider technicians who perform configurationmanagement, security, administration, maintenance, and/or fault management andtroubleshooting tasks on an SP2000 Signaling Gateway.Key Topics:• Lesson # 1 SP2000 Architecture & Hardware• Lesson # 2 SP2000 3U Platform• Lesson # 3 SP2000 13U Platform• Lesson # 4 SP2000 Access• Lesson # 5 Platform Configuration• Lesson # 6 System Identity Configuration• Lesson # 7 Timer-Parm Configuration• Lesson # 8 MTP Configuration• Lesson # 9 Application Server Configuration• Lesson # 10 Security• Lesson # 11 Alternate Boot Server• Lesson # 12 General Administration• Lesson # 13 System Upgrade• Lesson # 14 Alarms and LEDs• Lesson # 15 Logs• Lesson # 16 Operational Measurements• Lesson # 17 Maintenance• Lesson # 18 Troubleshooting• Lesson # 19 MSU Trace• Lesson # 20 Message Trace• Lesson # 21 Command Line InterfaceObjectives:Identify key concepts of the SP2000 architecture.• Access and log in to an SP2000.• Identify the configurations of the SP2000 to function as an SG.• Perform security and administration functions.• Perform fault management, maintenance, and troubleshooting tasks.• Perform MSU and Message Tracing.• Use the SP2000 Command Line Interface.Register by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx.For questions or comments regarding GENBAND Training, email training@genband.com or call 972-461-4134

Prerequisite Courses:C2011 C20 - Solution FundamentalsCourse Length and Delivery Method:3 DAYS Leader LedRegister by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx.For questions or comments regarding GENBAND Training, email training@genband.com or call 972-461-4134

USP15 Universal Signaling Point (USP) - Operations andMaintenance - Signaling GatewayCourse Description:In Universal Signaling Point (USP) - Operations and Maintenance - Signaling Gateway you'lllearn how to configure and manage the USP as a Signaling Gateway (SG)Intended Audience:This course is intended for service provider technicians who perform configurationmanagement, security, administration, maintenance, and/or fault management andtroubleshooting tasks on a USP Signaling Gateway.Key Topics: USP Overview Getting Started Configuration Management Security and Administration Fault Management and TroubleshootingObjectives:Upon completion of this course, you will be able to: Identify key concepts of the USP purpose, hardware, and basic navigation of the USPManager Identify key concepts of the USP architecture Install the USP GUI onto a workstation Launch the USP GUI Log into a site Add a site Determine configuration data needed for the USP platform system, shelf, and nodes Determine configuration data needed for USP timer-parms Configure MTP linksets, links, linkset groups, and routesets Configure an application server process, application server path, and applicationserver Configure and perform Message Trace tool functions for a signaling gateway Manage users Perform Alternate Boot Server (ABS) tasks Perform general administration functions Describe the procedures to upgrade the USP Monitor and manage alarms, LED, logs, and operational measurements (OMs) Perform maintenance functions for the USP List the tools used to troubleshoot the USPRegister by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx.For questions or comments regarding GENBAND Training, email training@genband.com or call 972-461-4134

Prerequisite Skills:Basic understanding of System Signaling Seven (SS7) signaling concepts and SS7 networkarchitecture.Prerequisite Courses:C2011 C20 - Solution FundamentalsCourse Length and Delivery Method:3 Days Leader LedRegister by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx.For questions or comments regarding GENBAND Training, email training@genband.com or call 972-461-4134

XAC15 DMS SuperNode XA-Core MaintenanceCourse Description:DMS SuperNode XA-Core Maintenance provides leader led hands-in activities, plus an openlab. Participants apply the skills and knowledge acquired during the interactive lectureportion of the course to complete routine and corrective maintenance tasks on the XA-Corein an open- lab environment.Intended Audience:Anyone responsible for the maintenance of a DMS SuperNode/SNSE XA-Core officeKey Topics:See course objectivesObjectives:Upon completion of this course, you will be able to: Identify the major differences between a DMS SuperNode XA-Core and a DMSSuperNode CM/SLM Identify for the major components of the XA-Core: the shelf location, functions, faulttolerance, C-side relationships, and LED strategy Use XAC subsystem Maintenance and Administration Position (MAP) commands anddisplays Describe the purpose of XA-Core Tables and interpret their datafill Investigate XAC-related Operational Measurement (OM) groups and logs to identifyerror occurrences and the associated faulty equipment Use XA-Core storage device utilities and commands, such as:‣ Disk Utility (DISKUT)‣ Disk Administration (DISKADM)‣ Scan File (SCANF)‣ Image Table of Contents Command Interpreter (ITOCCI) Apply XA-Core Reset Terminal fundamentals Perform selected XA-Core alarm clearing, card replacement, and routine proceduresusing GENBAND Networks technical publications (NTPs)Prerequisite Skills:Basic understanding of telephony.Prerequisite Courses:C2011 C20 Solution FundamentalsCourse Length and Delivery Method:3 Day Leader LedRegister by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx.For questions or comments regarding GENBAND Training, email training@genband.com or call 972-461-4134

VOIP35 Carrier Voice over IP Capacity Planning and PerformanceMonitoringCourse Description:Carrier Voice over IP Capacity Planning and Performance Monitoring, formerly titledSuccession Network Engineering and Capacity Planning for PT-IP & UA-IP, explains theengineering principles and attributes required to design or expand a Succession network toensure that the resulting network design meets service and reliability requirements.Network performance monitoring concepts and attributes are described to ensure that thenetwork performs as designed. Exercises reinforce design and performance monitoringconcepts.Intended Audience:Network EngineersNetwork PlannersSales EngineersKey Topics: CVoIP Network Overview Introduction to Documentation and SEBs Communication Servers Universal Signaling Point (USP) and Universal Signaling Point - Compact (USP -Compact) Ethernet Routing Switch 8600 Inter-Working Spectrum Peripheral Module IP (IW SPM IP) GWC and Service Application Module 21 Next Generation Session Server Media Gateway 3500 Media Gateway 15000 Media Gateway 9000 MS 2010 UAS / Service Application Module 16 BCP 7100/7200 Performance Monitoring‣ C20 and GWC‣ MG 9000‣ MS 2010‣ BCP 7100/7200‣ IW SPM IP‣ USP Office Engineering Scenarios CVoIP Trunk ConfigurationRegister by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx.For questions or comments regarding GENBAND Training, email training@genband.com or call 972-461-4134

CVoIP Trunk and Line ConfigurationObjectives:Upon completion of this course, you will be able to: Describe the purpose of CVoIP network components. Explain how to locate procedures in GENBAND documentation. Identify CVoIP network component capacities. Calculate the quantity of Line and Trunk GWCs. Identify Media Gateway requirements. Describe how to analyze C20 - Compact performance. Describe how to analyze the performance of the GWC. Describe how to analyze the performance of the IW SPM IP. Create a CVoIP Trunk example office. Create a CVoIP Line/Trunk example office.Prerequisite Skills:Data and network engineering conceptsBasic understanding of ATM and IPSolid understanding of Voice and Succession solutions.Prerequisite Courses:C2011 C20 Solution FundamentalsCourse Length and Delivery Method:3.5 Day Leader LedRegister by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx.For questions or comments regarding GENBAND Training, email training@genband.com or call 972-461-4134

NPM35 CVoIP: Network Patch ManagerCourse Description:The Network Patch Manager (NPM) utility is used to patch selected components of acustomer’s Carrier Voice over IP (CVoIP) network. CVoIP: Network Patch Manager explainspatching generally, followed by an introduction to the NPM and hands-in practice using NPM.Intended Audience:Operations and Maintenance personnelKey Topics:How a patch worksNPM patching architecture and applicationsPatching sequenceManual patching using NPMAutomatic patching using NPMTroubleshootingHands-in exercises for patching and troubleshootingObjectives:Upon completion of this course, you will be able to use NPM from GUI or command line to: launch NPM, retrieve and apply patches remove patches restart devices verify results setup automatic patching troubleshoot patchingPrerequisite Skills:Basic knowledge of hardware and software architecture of GENBAND CVoIP networksPrerequisite Courses:C2011 C20 Solution FundamentalsCourse Length and Delivery Method:1 Day Leader LedRegister by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx.For questions or comments regarding GENBAND Training, email training@genband.com or call 972-461-4134

CBM15 C20 - Core Billing Manager (CBM) OperationCourse Description:The Core and Billing Manager (CBM) is the network management system for theCommunication Server. The Core and Billing Manager Operations course covers theoperations, maintenance, administration, and troubleshooting of the CBM. This course alsocovers CBM applications support and configuration (including billing) for the CommunicationServer.Intended Audience:Those responsible for supporting network element support applications as well as billing inthe Succession environmentKey Topics:CBM purposeCBM hardwareCBM softwareCBM user interfaceCBM maintenance and administrationCBM fault managementCBM high speed logsCBM file transferCBM operational measurementsCBM applicationsCBM billing interfaceCBM billing configurationCBM billing recordsCBM billing fault analysisObjectives:Upon completion of this course, you will be able to: Describe the purpose and function of the CBM. Identify the CBM hardware platform. Define the CBM software platform. Work with the CBM interfaces and tools. Maintain user IDs for the CBM. Identify faults and troubleshoot problems on the CBM. Configure log collection and delivery on the CBM. Transfer files between the CBM and other network elements. Configure operational measurements collection and transfer. Understand the key applications that are supported by the CBM. Work with the billing application. Configure the billing application.Register by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx.For questions or comments regarding GENBAND Training, email training@genband.com or call 972-461-4134

Search and view billing records.Analyze billing faults on the CBM.Prerequisite Skills:Basic Knowledge of DMSPrerequisite Courses:C2011 C20 - Solution FundamentalsCourse Length and Delivery Method:3 Days Leader LedRegister by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx.For questions or comments regarding GENBAND Training, email training@genband.com or call 972-461-4134

CBM25 C20 - Core Billing Manager (CBM) Advanced TroubleshootingCourse Description:This course provides the customer with commands and tools to aid in troubleshootingthe CBM. Common executable commands and scripts are taught along with hands-inexercises to reinforce learning. CBM backup and restore is used to restore system data.CBM 850 High Availability commands are covered as well as the differences between theCBM 800 and CBM 850. You will learn to manage CBM using the NPM installed on the CBM800. In addition, you are introduced to the process of transitioning from the SDM to theCBM 850 for wireline packet solutions.Intended Audience:The intended audience is for Tier II or Tier III personnel who are responsible fortroubleshooting the Core Billing Manager.Key Topics:Key Topics: CBM Common Troubleshooting Commands CBM Backup & Restore and Unix Commands High Availability Server Commands (CBM 850) CBM 800 with Network Patch Manager (NPM) Transition Mode Billing (TMB) BasicsObjectives:Upon completion of this course, you will be able to: Identify common commands and methods of gathering data to aid in troubleshootingthe CBM Identify ways to transfer files securely Identify and correct disk problems Identify ways to determine Ethernet link conditions Add a user capable of executing backups other than the root user Perform a full system backup and restore Save and restore an archive of non-backed up files Execute UNIX commands in support of a backup and restore Identify the crossover Gigabit Ethernet links on the rear of the chassis that are usedto keep the units in sync Execute HA cluster configuration related commands Identify physical differences between the CBM 850 and 800 Compare operational differences between an SDM and a CBM 800 Manage patches for a CBM Identify the stages and commands used in transition from SDM to CBMRegister by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx.For questions or comments regarding GENBAND Training, email training@genband.com or call 972-461-4134

Prerequisite Skills:Understanding of UNIX commands.Prerequisite Courses:C2011 C20 - Solution FundamentalsCBM15 C20 - Core Billing Manager (CBM) OperationCourse Length and Delivery Method:2 Day Leader LedRegister by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx.For questions or comments regarding GENBAND Training, email training@genband.com or call 972-461-4134

IEMS15 C20 - Integrated Element Manager System (IEMS)OperationsCourse Description:Integrated Element Manager System (Integrated EMS) Operations covers basic IntegratedEMS operations including alarms, logs, performance management, launching applications,administration, and topology management. It also covers topics related to systemadministration and management of the IEMS network management system. Lab exerciseshelp to reinforce the course topics.Intended Audience:Personnel responsible for supporting network elements and managers in the Carrier Voiceover IP environment.Key Topics:OverviewHardware and SoftwareClientsAlarms and LogsPerformance ManagementApplication LaunchingTopology ManagementAdministrationObjectives:Upon completion of this course, you will be able to understand and interpret: The Integrated EMS Application and its functionality Both the Integrated EMS JWS and Web based clients Alarms, events, and logs How to configure the collection of and viewing performance data for networkelements How to launch CLI and GUI based applications for accessing network elements How to perform topology management operations on the Integrated EMS How to perform administrative tasks in support of the Integrated EMS applicationand environmentPrerequisite Skills: - NonePrerequisite Courses:C2011 C20 - Solution FundamentalsCourse Length and Delivery Method:2 Day Leader LedRegister by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx.For questions or comments regarding GENBAND Training, email training@genband.com or call 972-461-4134

IEMS25 C20 - SPFS/IEMS Advanced TroubleshootingCourse Description:This course provides students with scenario-based problems for troubleshooting the mostcommon SPFS and IEMS fault conditions. The appropriate NTP will be referenced, whenapplicable, during the course.A standalone training lab will be used for some student hands-on exercises. The standalonelab consists of a two n240 servers configured with SPFS and IEMS applications.Intended Audience:This course is intended Tier II/III NOC level engineers responsible for troubleshooting SPFSand IEMS.Key Topics:For each of the following fault conditions, students will learn how the fault condition ismanifested, associated probable cause(s), and steps (including tools/commands) used toisolate and resolve the problem: High disk usage Cluster is out of sync Secure Socket Layer (SSL) authentication certificate issue Faulty disk drive High CPU usage Tomcat as it applies at the SPFS level Unsuccessful backup Configuration issues Unable to eject CD ROM Centralized Security Server related issues Duplicate user account information (the same user names/user IDs exist in the localUNIX level and at the Centralized Security Server level) A specific user is unable to log into the IEMS GUI with their assigned user ID andpassword The IEMS GUI is not performing the functions expected by a specific end user.Multiple users are unable to log into the IEMS GUI Slow system response time Remote authentication – Single Sign ON (SSO) failedObjectives:Scenario-based troubleshooting questions and exercises will be included to providestudents with practical application of the knowledge and skills taught in this course.Students will be:‣ Presented with network symptom/manifestation for common SPFS and faultIEMS conditions.Register by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx.For questions or comments regarding GENBAND Training, email training@genband.com or call 972-461-4134

Prerequisite Skills:‣ Asked to apply the troubleshooting knowledge and skills learned in this courseto detect, isolate, and resolve the fault condition.Working level knowledge of basic Unix.Working level knowledge of IP networking fundamentals.Speaking level knowledge of protocol fundamentals.Prerequisite Courses:C2011 C20 - Solution FundamentalsIEMS15 C20 - Integrated Element Manager System (IEMS) OperationsCourse Length and Delivery Method:4.5 Days Leader LedRegister by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx.For questions or comments regarding GENBAND Training, email training@genband.com or call 972-461-4134

C2015 C20 - Solution Fault ManagementCourse Description:This course provides you with network-level maintenance-related information and hands-onactivities performed in the SN09U PT-IP and UA-IP networks. You will practice basictroubleshooting on the following components: ERS 8600, Services Application Module 21,Gateway Controller, Communication Servers, Core and Billing Manager, C20 Core Manager,Interworking Spectrum Peripheral Module IP, Universal Signaling Point, Media Server2010, Media Gateway 15000, Media Gateway 9000 and Integrated Element ManagementSystem. A training lab specification book and network diagrams are used to assist youthroughout this course.Intended Audience:OperationsMaintenanceSupport personnelKey Topics: Discovery of network topography and connectivity using:‣ Spec books‣ Network diagrams‣ User interfaces Network tools, such as Ping and Trace-route Logs and alarms OSI model Troubleshooting process Basic troubleshootingObjectives:Upon completion of this course, you will be able to: Discover the hardware, user interfaces, IP addresses, and connectivity forcomponents in the PT-IP and UA-IP networks, using the lab specification book andnetwork diagrams. Use network tools, such as Ping and Traceroute, to verify communication from onecomponent to another. Given access to lab equipment and documentation, locate logs and alarms for thevarious components. Correlate the OSI model to troubleshooting. Follow the troubleshooting process for maintenance-related issues in the network Give fault scenarios, logs, and alarms and use documentation to troubleshoot andclear faults.Register by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx.For questions or comments regarding GENBAND Training, email training@genband.com or call 972-461-4134

Prerequisite Skills:Familiarity with Succession PT-IP and/or UA-IP networkFamiliarity with IP principlesPrerequisite Courses:C2011 C20 Solution FundamentalsCourse Length and Delivery Method:4 Days Leader LedRegister by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx.For questions or comments regarding GENBAND Training, email training@genband.com or call 972-461-4134

C2011 C20 Solution FundamentalsCourse Description:This course provides a detailed introduction to the network concepts and a foundation ofknowledge required by those who are planning to support a GENBAND Packet Trunking-IPnetwork.The menu structure of the course is designed to allow you to select only the lessons youwant to complete. In the course, you can learn about the hardware layout, networksinterconnect and user interfaces for the following CVoIP components: Ethernet RoutingSwitch 8600, Services Application Module 21, Gateway Controller, Communication Servers,Core and Billing Manager, C20 Core Manager, Interworking Spectrum Peripheral Module IP,Universal Signaling Point, Media Server 2010, Audio Provisioning Server, MediaGateway15000 and Integrated Element Management System. The hardware portion of thiscourse is supplemented by a virtual lab tour. There are navigation demonstrations andpractices associated with each user interface. This course also includes a conceptualdemonstration of a call flow and an introduction to the PT-IP network VLANs. You will learnhow to view the key datafill that enables call control messages, bearer traffic and OAM&Pmessages that can be routed in a PT-IP network.Intended Audience:Anyone planning to support a GENBAND Packet Trunking-IP solutionKey Topics:Network topographyNetwork component identification and hardware basicsComponent connectivityUser interfacesCall flow: ISUP on MG15000 to ISUP on MG15000CallP VLANSignaling and bearer paths to support ISUP on MG15000OAM&P VLANOAM&P pathsObjectives:Upon completion of this course, you will be able to: Describe the purpose, hardware, and connectivity of each network component in thePT-IP network. Demonstrate access to and basic navigation of the user interfaces. Describe the progression of a sample call flow through the PT-IP network. Identify the hardware and key IP provisioning that enables call control messages andbearer traffic to be routed between network components in the PT-IP network. Identify the hardware and key IP provisioning that enables OAM&P messages to berouted between network components in the PT-IP networkRegister by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx.For questions or comments regarding GENBAND Training, email training@genband.com or call 972-461-4134

Prerequisite Skills:Basic understanding of DMS technology and MAPCIUnderstanding of IP and ATM conceptsPrerequisite Courses:Course Length and Delivery Method:5 Days Self PacedRegister by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx.For questions or comments regarding GENBAND Training, email training@genband.com or call 972-461-4134

CALLP25 Advanced Call Processing Tools for TrunksCourse Description:This course provides practice on network component tools while emphasizing the gatheringof key data which can be used to troubleshoot call processing for trunks and trunk gatewaysin the CVoIP environment.You will learn the network topology, components and protocols to support MG 15000 hostedtrunks, plus SIP/SIP-T Trunks. A variety of call paths are viewed including scenarios whichinvolve the PMA and the BCP.You will understand the resource relationship between the assigned trunks in theCommunication Server, their associated Gateway Controllers and their gateway endpoints.The Session Server Trunk GUI and CLUI/CLI tools are introduced to discover relevant IPaddressing, to locate key data and to capture call flow messages. The CMT/GWC Protocoltrace tool is introduced to capture a variety of protocols as determined by the call scenario.H.248, SIP/SIP-T, GCP and PPVM protocols are explored as they relate to capturedmessages and to the phases of line to trunk calls in the CVoIP environment. Activities areincluded to reinforce all the concepts introduced in this course.Intended Audience:Tier II/III and NOC level engineers responsible for troubleshooting the CVoIP solution.Key Topics:Base network topologies, signaling hops, bearer paths and protocols supporting the CVoIPline environments involving the MG 15000 and the Session Server Trunks gateways.Key ERS 8600 commands to discover IP addresses, MACs and ports associated with thecomponents supporting the call environment.Access of key data resources across the following components in support of the CVoIP linecall environment: Communication Server‣ Trunks GWCs‣ Session Server Trunks‣ MG 15000‣ Packet Media Anchor (PMA)‣ Border Control Point (BCP)Tools to capture key data and call messages: CallTrak/MSGTRACE GWCAdmin Protocol Trace SST CLUI capture tools MG 15000 DS0 Visibility toolDiscussion of protocols supporting trunks call environment and the information flowbetween protocols for the call phases.Protocols include: PPVM - Peripheral Processor Virtual MachineRegister by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx.For questions or comments regarding GENBAND Training, email training@genband.com or call 972-461-4134

H.248 GCP - Generic Call Processing SIP / SIP-T - Session Initiation Protocol / Session Initiation Protocol-TrunksObjectives:Upon completion of this course, you will be able to: Describe base topology, signaling hops, bearer paths and protocols supportingvarious call path scenarios within the CVoIP environment supporting the MG 15000and the Session Server Trunks (SST), plus other trunk gateways. Describe the various CSLAN VLANS needed to support the CVoIP environment anduse key ERS 8600 commands to identify VLANS, associated ports, MAC and IPaddresses for components relevant to the network call processing environment. Use data gathering tools in the Communication Server and the Gateway Controller tolocate connectivity information and other key data in support of call processing. Access and capture key data across the SST gateway, the related GWC and theCommunication Server in support of connectivity and troubleshooting the SIP trunksenvironment in the CVoIP network. Use capture tools provided in the SST CLI/CLU to collect and view SIP/SIP-Tmessages and Call Processing data. Interpret key fields within SIP and GCP messages captured by trace tools in the SSTgateway and associate these messages to the basic phases of a SIP-T call. Access the CallTrak utility in the Communication Server to trace data during activecalls with the CallTrak tools MSGTRACE and PGMTRACE. Interpret key fields within PPVM messages captured by the CallTrak MSGTRACE tool,and align the PPVM messages with the basic phases of a SIP-T trunk call. Access the CMT and GWC to perform a Protocol Trace capturing protocol messagesfound in the CVoIP call processing environment, and display the captured data usingthe WireShark utility. Interpret key fields within GCP messages captured by the Protocol Trace tool andalign the SIP_T messages with the basic call phases of a SIP-T trunk call. Access and capture key data across the Communication Server and the related GWCin support of connectivity and troubleshooting the TDM trunks environment in theCVoIP network. Access and capture key data across the MG 15000 in support of connectivity andtroubleshooting the TDM trunks environment in the CVoIP network. Identify and define individual components that define an endpoint and use selectedtools to display nodes, terminal identifiers and endpoints for the MG 15000 Interpret key fields within PPVM messages captured by the CallTrak MSGTRACE tool,and align the PPVM messages with the basic phases for calls hosted off of the MG15000. Interpret key fields within H.248 messages captured by the Protocol Trace tool andalign the H.248 messages with the basic call phases of a trunk call hosted off of theMG 15000. Describe the call flow and basic rules supporting BCP insertion for calls involving SIPTrunks. Access the BCP mptool to extract key data supporting BCP blade connectivity and callprocessing. Describe the PMA topology and access the tools to identify key data across the PMA,its Element Manager and related Gateway Controller in support of connectivity andtroubleshooting the CVoIP trunk call processing environment.Register by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx.For questions or comments regarding GENBAND Training, email training@genband.com or call 972-461-4134

Prerequisite Skills:Protocol FundamentalsIP FundamentalsUNIX FundamentalsPrerequisite Courses:C2011 – C20 - Solution FundamentalsC2015 – C20 - Solution Fault ManagementMG15K15 - Media Gateway 15000 Operations, Administration and ConfigurationSST15 - Session Server Trunks Provisioning and MaintenanceCourse Length and Delivery Method:5 Days Leader LedRegister by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx.For questions or comments regarding GENBAND Training, email training@genband.com or call 972-461-4134

C2010 C20 - Solution OverviewCourse Description:This course is designed to introduce to the student to the components in the GENBAND VoIPC20 solution. Each component will be discussed to show its role in the C20 solution, itshardware identified and user interfaces introduced. It does not provide advanced, technicalor configuration information.Intended Audience:This course is designed for managers, administrators and anyone needing an overview ofthe GENBAND C20 Solution.Key Topics:Overviews of: The Compact C20 network view Third Party Core SAM21 Element Manager Gateway Controllers Gateway Controller Element Manager Storage Management CICM (Centrex IP Client Manager) & RTP MP (Real Time Protocol Media Portal) SuperNode Data Manager A minor discussion of relevant Gateways including Passport Packet Voice Gateway,MTA, mediatrix. Introduction to Passport 8600 Universal Signaling Point (USP) USP lite (also USP Compact) Universal Audio Server SIP trunks Description of 2 examples of Call FlowsObjectives:At the end of the course the students will be able to:Identify the components in the C20 solution.Identify the components roles in the C20 solution.Identify hardware of components in the C20 solution.Identify the user interfaces associated with the components in the C20 solution.Identify components involved in basic call scenarios.Prerequisite Skills:Basic telephony knowledgeRegister by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx.For questions or comments regarding GENBAND Training, email training@genband.com or call 972-461-4134

Basic understanding of IPPrerequisite Courses:Course Length and Delivery Method:2 Days Leader LedRegister by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx.For questions or comments regarding GENBAND Training, email training@genband.com or call 972-461-4134

C2011 C20 - Solution OverviewCourse Description:This course provides a detailed introduction to the network concepts and a foundation ofknowledge required by those who are planning to support a Nortel Packet Trunking-IPnetwork. In the course, you will learn about the hardware layout, network interconnect anduser interfaces for the following CVoIP components: Ethernet Routing Switch 8600, ServicesApplication Module 21, Gateway Controller, Communication Servers, Core and BillingManager, C20Core Manager, Interworking Spectrum Peripheral Module IP, UniversalSignaling Point, Media Server 2010, Audio Provisioning Server, Media Gateway15000 andIntegrated Element Management System. This course also includes a conceptualdemonstration of a call flow and an introduction to the PT-IP network VLANs. You will learnhow to view the key datafill that enables call control messages, bearer traffic and OAM&Pmessages that can be routed in a PT-IP network.Intended Audience:Anyone planning to support a Nortel Packet Trunking-IP solutionKey Topics:Overviews of:Network topographyNetwork component identification and hardware basicsComponent connectivityUser interfacesCall flow: ISUP on MG15000 to ISUP on MG15000CallP VLANSignaling and bearer paths to support ISUP on MG15000OAM&P VLANOAM&P pathsObjectives:At the end of the course the students will be able to:Describe the purpose, hardware, and connectivity of each network component in thePT-IP network.Demonstrate access to and basic navigation of the user interfaces.Describe the progression of a sample call flow through the PT-IP network.Identify the hardware and key IP provisioning that enables call control messages andbearer traffic to be routed between network components in the PT-IP network.Identify the hardware and key IP provisioning that enables OAM&P messages to berouted between network components in the PT-IP networkPrerequisite Skills:Register by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx.For questions or comments regarding GENBAND Training, email training@genband.com or call 972-461-4134

Basic understanding of DMS technology and MAPCIUnderstanding of IP and ATM conceptsPrerequisite Courses:Course Length and Delivery Method:5 Days Leader LedRegister by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx.For questions or comments regarding GENBAND Training, email training@genband.com or call 972-461-4134

C2012 C20 - Solution OverviewCourse Description:This course provides a detailed introduction to the network concepts and a foundation ofknowledge required by those who are planning to support a Nortel Packet Trunking-IPnetwork. In the course, you will learn about the hardware layout, network interconnect anduser interfaces for the following CVoIP components: Ethernet Routing Switch 8600, ServicesApplication Module 21, Gateway Controller, Communication Servers, Core and BillingManager, C20Core Manager, Interworking Spectrum Peripheral Module IP, UniversalSignaling Point, Media Server 2010, Audio Provisioning Server, Media Gateway15000 andIntegrated Element Management System. The hardware portion of this course issupplemented by a virtual lab tour. There are navigation demonstrations and practicesassociated with each user interface. This course also includes a conceptual demonstration ofa call flow and an introduction to the PT-IP network VLANs. You will learn how to view thekey datafill that enables call control messages, bearer traffic and OAM&P messages that canbe routed in a PT-IP network.Intended Audience:Anyone planning to support a Nortel Packet Trunking-IP solutionKey Topics:Overviews of:Network topographyNetwork component identification and hardware basicsComponent connectivityUser interfacesCall flow: ISUP on MG15000 to ISUP on MG15000CallP VLANSignaling and bearer paths to support ISUP on MG15000OAM&P VLANOAM&P pathsObjectives:At the end of the course the students will be able to:Describe the purpose, hardware, and connectivity of each network component in thePT-IP network.Demonstrate access to and basic navigation of the user interfaces.Describe the progression of a sample call flow through the PT-IP network.Identify the hardware and key IP provisioning that enables call control messages andbearer traffic to be routed between network components in the PT-IP network.Identify the hardware and key IP provisioning that enables OAM&P messages to berouted between network components in the PT-IP networkRegister by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx.For questions or comments regarding GENBAND Training, email training@genband.com or call 972-461-4134

Prerequisite Skills:Basic understanding of DMS technology and MAPCIUnderstanding of IP and ATM conceptsPrerequisite Courses:Course Length and Delivery Method:5 Days Self PacedRegister by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx.For questions or comments regarding GENBAND Training, email training@genband.com or call 972-461-4134

UXLA37 C20 Universal TranslationsCourse Description:This course provides the students with the key skills to implement the datafill required tosupport a C20 Universal Translations scheme.The course is instructor led with a high degree of practical content and student activity.Intended Audience:Personnel responsible for the initial datafill and database management of C20 UniversalTranslations.Key Topics:Centrex Translations overviewTrunk group tablesRoute tablesUniversal Translations overviewUniversal Translations datafillCall Control and Universal Screening datafillObjectives:On successful completion the student will be able to: Explain the function of a customer group and datafill customer group tables Describe the function of trunk tables and datafill trunk groups Describe the function of the route tables and datafill route lists using appropriateselectors Describe the function of Universal Translations tables Apply Universal Translations to resolve - Line to Trunk - Trunk to Line -Line to Linecalls -Trunk to Trunk calls Describe screening of CLI’s in Universal Translations and the use of White v Blacklists. Datafill Tables to screen CLI’s in Universal Translations Datafill Tables to screen calls using Call Control and Universal Screening Use TRAVER and TRANSVER to verify correct call routing through translationsPrerequisite Skills:Knowledge and basic understanding of Centrex Translations is desirable.Prerequisite Courses:C2011 C20 - Solution FundamentalsCourse Length and Delivery Method:5 Days Leader LedRegister by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx.For questions or comments regarding GENBAND Training, email training@genband.com or call 972-461-4134

CALL CONTROLNote: Please visit our training partner website at www.innovatia.net, or contact one of ourInnovatia Training Specialists at 1-888-466-6855. They will help you develop ageneral training path suited to your needs.0290A C15 System MaintenanceCourse Description:The C15 System Maintenance, 0290A, course is an instructor led classroom and lab course.Completion of this course provides the learner with the skills required to performmaintenance activities on the C15 system. Topics include the Core Controllers, IP SwitchingFabric, SIP Lines, SIP Trunks, CCS7, AIN, and LNP. The lab exercises equip the learner toconduct maintenance activities and perform troubleshooting procedures. Course 0290A isintended for anyone responsible for maintenance on the C15.Intended Audience:0290A is intended for those personnel who require the hands-on training required toperform maintenance activities on the C15 system.Objectives:Upon completion of this course the student will be able to:Use appropriate documentation and trouble-shooting techniques to clear faults in aC15 officeVerify the Ethernet physical layer connections between C15 components, includingcolor codingIdentify cables connecting from the Rear Transition Modules (RTMs) to TDMequipmentConfigure alarm points in a C15 office, which requires making configuration changesin the Net GuardianTroubleshoot problems with configuring VoIP lines and trunksUse Translations Verification (TRVR) to troubleshoot call processing troublesRegister by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx.For questions or comments regarding GENBAND Training, email training@genband.com or call 972-461-4134

Locate and clear CCS7 faultsLocate and clear AIN / LNP faultsList the built-in Test Tools that are in the C15Use the PASS program to review previous input/outputDescribe the use of Operational Measurement printouts as a troubleshooting toolPerform an Update (UPDT), backup of recent data changesPerform a System ReloadPerform an Remote Generic UpgradePrerequisite Skills:Knowledge and basic understanding of IP technology.Prerequisite Courses:1235W Introduction to VoIP and SIP or equivalent knowledge1236F Overview/Engineering (1.5-day Facilitated eLearning)Course Length and Delivery Method:30 hours Leader Led0293A C15 System TranslationsCourse 0293A provides the skills required to perform translations activities on the C15system, including: modifying data for intra-office calls (TDM and SIP); inter-office outgoingcalls including equal access (ISUP and SIP); inter-office incoming calls (ISUP and SIP);inter-office tandem calls including equal access (ISUP and SIP); as well as configuringCLASS and AIN/LNP. This course includes lecture and hands-on activities in a classroomcontext. The hands-on activities include configuring VoIP phones and making test calls toverify/prove the changes that are made in translations.Intended Audience:Course 0293A is intended for anyone responsible for performing translations on the C15.Register by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx.For questions or comments regarding GENBAND Training, email training@genband.com or call 972-461-4134

Objectives:After completing this course, the student will be able to:Add, modify, and query all the databases and translators for:o Intra-office calls (TDM and SIP)o Inter-office outgoing calls including Equal Access (EQA) (ISUP and SIP)o Inter-office incoming calls including Equal Access (EQA) (ISUP and SIP)o Inter-office tandem calls including Equal Access (EQA) (ISUP and SIP)Configure CLASS in a C15 officeConfigure AIN/LNP in a C15 officePrerequisite Skills:A basic understanding of basic telephony including digital conceptsPrerequisite Courses:Course 1235W Introduction to VoIP/SIP or equivalent knowledgeCourse 1236F Overview-Engineering (1.5-day Blended Learning)Course 1238Z Fundamentals of CCS7-AIN-LNP (2-day Blended Learning) with an60% pass mark, or equivalent knowledge with an 60% pass mark in the assessmentpre-test 1239JCourse 1240Z C15 System Translations (4-day Blended Learning) with an 60% passmark, or equivalent knowledge with an 60% pass mark in the assessment pre-test1210JCourse Length and Delivery Method:24 hours Leader Led0297A C15 ISDN PRI OA&MCourse 0297A provides the skills required to perform operations, administration, andmaintenance activities on the ISDN Primary Rate Interface (PR) in the C15 system. Thiscourse includes lecture and hands-on activities. Course 0297A is intended for anyoneresponsible for maintenance or translations on the C15.Intended Audience:Telephone company personnel responsible for engineering, maintaining, andimplementing ISDN functionality on the C15Internal Nortel personnel responsible for supporting ISDN services on the C15Register by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx.For questions or comments regarding GENBAND Training, email training@genband.com or call 972-461-4134

Objectives:Upon completion of this course you will be able to:Define ISDN PRI, identify its capabilities, and explain how it worksIdentify the ISDN PRI hardware architectureIdentify the ISDN PRI hardware components including the Port Module, PRI SpanLine, and Packet Handling InterfaceIdentify the National ISDN terms associated with customer premises equipmentPerform switch maintenance tests using appropriate Operations, Administration,Maintenance, Provisioning (OAMP) programsConfigure ISDN PRI interfacesDemonstrate how to modify and delete an ISDN PRI interfaceIdentify how Bearer Capabilities are used in ISDN call routingDemonstrate how to assign bearer and PRI routes for ISDN call routingDemonstrate how to establish a B-channel for packet processingIdentify what drives call processing for ISDN PRIIdentify operational measurements for ISDN PRIDemonstrate the use of an ISDN test set to verify bearer capabilities andfunctionality of an ISDN interfacePrerequisite Skills:Prerequisite Courses:Course 0290A C15 System MaintenanceCourse Length and Delivery Method:24 hours Leader Led0299A C15 CentrexCourse 0299A provides instruction on how to implement Centrex features in the C15.Course content will include both configuring the C15 for TDM lines and VoIP lines, as well assetting up telephones. This course includes lecture and hands-on activities. The hands-onactivities include configuring VoIP phones and making test calls to verify that translationsdata fill and telephone configurations are correct.Intended Audience:Course 0299A is intended for anyone responsible for configuring Centrex on the C15.Register by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx.For questions or comments regarding GENBAND Training, email training@genband.com or call 972-461-4134

Objectives:Upon completion of this course you will be able to:Explain the functions and use of the C15 MDC system and station featuresDescribe the interactions of various system and stations featuresDefine Centrex groupsConfigure Centrex lines, both TDM and VoIPParticipate in effective hands-on feature and terminal demonstrationsEffectively analyze customer needs in order to provide the appropriate MDC featureinformation for configuring Centrex groups and linesPrerequisite Skills:Prerequisite Courses:Course 0293A C15 System TranslationsCourse Length and Delivery Method:18 hours Leader Led1235W - Introduction to VoIP and SIPCourse 1235W is an interactive self-paced course with mentor help desk support and 24/7technical support. Course 1235W covers the fundamental aspects of VoIP and SIP. Thiscourse provides the learner with foundational prerequisite VoIP and SIP knowledge.Intended Audience:Technicians, network professionals and managerial staff, and anyone who requires a basicunderstanding of VoIP and SIP.Objectives:This course provides the learner with foundational prerequisite VoIP and SIP knowledge.Prerequisite Skills:Prerequisite Courses:Course Length and Delivery Method:4 hours self pacedRegister by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx.For questions or comments regarding GENBAND Training, email training@genband.com or call 972-461-4134

1236F C15 Overview/EngineeringCourse 1236F is delivered via the Internet as Live Online Centra classroom sessions(Facilitated eLearning). The learner is provided with a comprehensive overview of the C15system including how the C15 fits into the network. Other topics include the C15 hardwareand software architecture, input/output system, password security, documentation, as wellas the available services and features. Course 1236F consists of two approximately 4-hourLive Online Centra classroom sessions (Facilitated eLearning).Intended Audience:1236F is intended for those personnel who require general Overview/Engineering knowledgeof the C15.Objectives:Upon completion of this course you will be able to:Demonstrate a general knowledge of the capabilities, functions, and equipmentcharacteristics of the C15Determine the equipment needed in the C15 office depending on line and trunkrequirementsList features and services available on the C15Explain C15 password security optionsDescribe the input/output system of the C15, including accessing OAMP programsPrerequisite Skills:A basic understanding of basic telephony including digital concepts, and a basicunderstanding of Data Networking including Voice over the Internet (VoIP) is helpful but notabsolutely necessary.Prerequisite Courses:Course Length and Delivery Method:8 hours Self-PacedRegister by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx.For questions or comments regarding GENBAND Training, email training@genband.com or call 972-461-4134

1237F C15 Line AdministrationCourse 1237F is delivered via the Internet as a Live Online Centra classroom session(Facilitated eLearning). Course 1237F covers the steps for configuring subscriber lines, TDMand VoIP, as well as basic information for configuring VoIP phones. Topics include logginginto the C15, loading programs, entering commands, using the documentation, andinterpreting output messages. Course 1237F is intended for anyone responsible performingadministrative tasks on subscriber lines in the C15.Intended Audience:Line administration and managerial staff requiring an understanding of the steps forconfiguring subscriber lines, TDM and VoIP, as well as basic information for configuring VoIPphones.Objectives:Upon completion of this course you will be able to:Configure subscriber linesUnderstand basic TDM and VoIP aspectsConfigure VoIP phones.Prerequisite Skills:A basic understanding of basic telephony including digital concepts, and a basicunderstanding of Data Networking including Voice over the Internet (VoIP) is helpful but notabsolutely necessary.Prerequisite Courses:Course Length and Delivery Method:3 hours Self-Paced1238Z - Fundamentals of CCS7/AIN/LNPDelivered via the Internet, course 1238Z is delivered as a Blended class. It combines selfpacedcontent with two (2) Live Online Centra classroom sessions (Facilitated eLearning). InCourse 1238Z, you will learn the fundamental aspects of CCS7, AIN, and LNP. This is a prerequisitecourse for the System Translation course 1240Z. Course 1238Z consists ofapproximately 8 hours of self-paced Web eLearning and two 2-hour Live Online Centraclassroom sessions (Facilitated eLearning). Completion of this course allows learners todemonstrate their knowledge of the 1240Z prerequisites with respect to CCS7/AIN/LNP. Aminimum score of 60% is required to pass the post-assessment test prior to enrollment incourse 1240Z.Register by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx.For questions or comments regarding GENBAND Training, email training@genband.com or call 972-461-4134

Intended Audience:Course 1238Z is Intended for those personnel responsible for provisioning or maintaining aCCS7/AIN/LNP Service Switching Point, and for those learners wishing to enroll in 1240ZC15 Translations. Students who pass 1238Z with 60% or more can enroll in 1240Z.Objectives:Upon completion of this course you will be able to: Identify the purpose, functions, and components of the Common Channel Signaling 7(CCS7) Network Identify CCS7 protocol Identify the purpose and functions of signaling units in CCS7 protocol Identify the purpose and functions of network addressing, point code routing,subsystem routing, and global title translations Identify the signaling network management functions of the Message Transfer Part(MTP) Identify the signaling network management functions of the Signaling ConnectionControl Part (SCCP) Identify the trunk signaling functions of the ISDN User Part (ISUP) in CCS7 protocol Identify the function of the Transaction Capability Application Part (TCAP) in CCS7protocol Explain AIN functions, capabilities and architecture Describe how AIN uses TCAP messages (query, response, conversation, abort andunidirectional) to communicate with the SCP Describe AIN call processing concepts (Basic Call Model BCM, Trigger DetectionPoints TDP, Trigger Types and call processing sequence Explain why Local Number Portability was developed and how it impacts the keyindustry service providers Explain how LNP fundamentally changes the signaling and routing of local calls Explain the function of the Location Routing Number Identify the role of each LNP switch Identify modifications to ISUP messages Describe the basic LNP call walkthroughPrerequisite Skills:A basic understanding of basic telephony including digital concepts, and a basicunderstanding of Data Networking including Voice over the Internet (VoIP) is helpful but notabsolutely necessary.Prerequisite Courses:Course Length and Delivery Method:8 hours Self-Paced and 4 hours of Leader LedRegister by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx.For questions or comments regarding GENBAND Training, email training@genband.com or call 972-461-4134

1240Z C15 System TranslationsDelivered via the Internet, course 1240Z is delivered as a Blended class. It combines selfpacedcontent with two (2) Live Online Centra classroom sessions (Facilitated eLearning). InCourse 1240Z, the student will learn the fundamental aspects of C15 translations, includingtracing and modifying data for intra-office calls (TDM and SIP), inter-office outgoing callsincluding equal access (ISUP and SIP), inter-office incoming calls (ISUP and SIP), interofficetandem calls including equal access (ISUP and SIP), as well as configuring CLASS andAIN/LNP. Course 1240Z consists of approximately 20 hours of self-paced Web eLearningand two 2-hour Live Online Centra classroom sessions (Facilitated eLearning). Completion ofthis course allows learners to demonstrate their knowledge of the 0293A prerequisites withrespect to C15 translations. A minimum score of 60% is required to pass the postassessmenttest prior to enrollment in course 0293A.Intended Audience:Course 1240Z is intended for anyone responsible for completing any portion of the initialinput data and switching personnel responsible for office translations on the C15.Completion of this course allows learners to demonstrate their knowledge of the 0293Aprerequisites with respect to C15 translations.Objectives:After completing this course, the student will understand the theory relating to:Add, modify, and query all the databases and translators for:o Intra-office calls (TDM and SIP)o Inter-office outgoing calls including Equal Access (EQA) (ISUP and SIP)o Inter-office incoming calls including Equal Access (EQA) (ISUP and SIP)o Inter-office tandem calls including Equal Access (EQA) (ISUP and SIP)Process for configuring CLASS in a C15 officeProcess for configuring AIN/LNP in a CS 1500 officePrerequisite Skills:A basic understanding of basic telephony including digital conceptsCoursePrerequisite Courses:1235W Introduction to VoIP/SIP or equivalent knowledgeCourse 1236F Overview-Engineering (1.5-day Blended Learning)Register by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx.For questions or comments regarding GENBAND Training, email training@genband.com or call 972-461-4134

Course 1238Z Fundamentals of CCS7-AIN-LNP (2-day Blended Learning) with an60% pass mark, or equivalent knowledge with an 60% pass mark in the assessmentpre-test 1239JCourse Length and Delivery Method:20 hours Self-Paced and 4 hours of Leader LedSC310 Safari C3 Basic OverviewCourse Description:This course provides the students with a basic understanding of the Safari C3 product,hardware and software architecture.Intended Audience:Personnel responsible for operating and maintaining a SafariC3.Key Topics:Safari C3 Product OverviewSafari C3 Hardware OverviewSafari C3 Software OverviewObjectives:On successful completion the student will be able to: Describe the major features of Safari C3 Describe the Class 5 features of Safari C3 Describe the various packet cable components that reside in the Safari C3 Describe where Safari C3 fits within the cable packet environment Describe the hardware components of the Safari C3 Describe the functionality of each card in the shelf Describe the power and cooling requirements of the Safari C3 Describe the various components of the Safari C3 software Describe where the Safari C3 software resides Describe the Safari C3 initialization process Describe how various cards are used for call flow through the shelfPrerequisite Skills:Knowledge and basic understanding of IP technology.Register by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx.For questions or comments regarding GENBAND Training, email training@genband.com or call 972-461-4134

Prerequisite Courses:NoneCourse Length and Delivery Method:2 hours self pacedSC311 Safari C3 SafariView and CLI OverviewCourse Description:This course provides the students with the basic information needed to understand theSafariView User Interface and CLI command structures.Intended Audience:Personnel responsible for operating and maintaining a SafariC3.Key Topics:Safari C3 OverviewObjectives:On successful completion the student will be able to: Access Safari C3 using Telnet Display help text using various commands Describe CLI functionality Understand CLI commands used to perform initial shelf provisioning Add and manage CLI user accounts Describe how SafariView fits within the overall OSS architecture Describe SafariView features and functionality Describe SafariView server and client hardware requirements Describe SafariView server and client interaction with Safari C3 Configure SafariView user accountsPrerequisite Skills:Knowledge and basic understanding of IP technology.Prerequisite Courses:NoneCourse Length and Delivery Method:2 hours self pacedRegister by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx.For questions or comments regarding GENBAND Training, email training@genband.com or call 972-461-4134

SC315 Safari C3 Operations Admin, Maint, Config and ProvisioningCourse Description:This course provides the students with the key skills to operate, maintain, configure andprovision services on a Safari C3 platform.The course is instructor led with a high degree of practical content and student activity.Intended Audience:Personnel responsible for operating and maintaining a SafariC3.Key Topics:Safari C3 OverviewRedundancy OverviewIP ConfigurationPacket Cable OverviewSIP OverviewTrunk Interfaces and SS7Call ProcessingAnnouncementsVoicemailFault ManagementPerformance ManagementMonitoringMaintenanceObjectives:On successful completion the student will be able to: Describe the functionality of the various hardware and software components ofSAFARI C3 Demonstrate proficiency with both the CLI and SafariView Interfaces Configure SAFARI C3 for on-net and off-net Call Processing Configure Subscribers with various call features Configure SAFARI C3 for remote management and fault notification Utilize available troubleshooting tools to quickly identify and resolve commonproblemsPrerequisite Skills:Knowledge and basic understanding of IP technology.Prerequisite Courses:SC310 Safari C3 Basic OverviewSC311 Safari C3 SafariView and CLI overviewCourse Length and Delivery Method:5 Days Leader LedRegister by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx.For questions or comments regarding GENBAND Training, email training@genband.com or call 972-461-4134

SC335 Safari C3 TranslationsCourse Description:This course provides the student with translations focused, task-oriented, hands-on trainingto support fast deployment and cost-effective use of SAFARI C 3 .Intended Audience:Personnel responsible for translations on the SafariC3.Key Topics: SAFARI C 3 Trunk Interfaces SS7 Stack and TCAP Configuration Major Call Flows Major Call Flows (continued) Number and Route Manipulation Call Processing Tools Call Processing Tools (Continued) Announcements Commercial ServicesObjectives:On successful completion the student will be able to: Describe the functionality of the configuration steps for SAFARI C 3 Trunks Configure SS7 Stack, CIC Group and TCAP parameters Configure SAFARI C 3 for on-net and off-net Call Processing Configure SAFARI C3 with to support Number and Route Manipulation translationservice. Configure SAFARI C 3 for Announcement Management Configure SAFARI C 3 to support Commercial Services Groups and Hunt Groups.Prerequisite Skills:Knowledge and basic understanding of IP technology.Prerequisite Courses:SC310 Safari C3 Basic OverviewSC311 Safari C3 SafariView and CLI overviewCourse Length and Delivery Method:2 Days Leader LedRegister by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx.For questions or comments regarding GENBAND Training, email training@genband.com or call 972-461-4134

SC325 Safari C3 Advanced Provisioning and Fault ManagementCourse Description:The purpose of this three-day course is to teach SAFARI C3 administrators working in the carrier orenterprise environments how to determine and troubleshoot performance issues using any of theavailable integrated and/or third party tools. The primary focus of this course is to teach the overallprocess of troubleshooting. It includes the use of best practices, determining performancethresholds, and capturing any of the necessary statistics that SAFARI C3 provides.Intended Audience:This course is intended for current professional SAFARI C3 administrators who have one or moreyears of on-the-job experience administering SAFARI C3 solutions in a carrier or enterpriseenvironment.Key Topics:MGCP Configuration and TroubleshootingSIP Configuration and TroubleshootingSS7 Configuration and TroubleshootingTranslation/Routing Table Configuration and TroubleshootingStatistics, Performance Thresholds and Capacity Analysis and PlanningTroubleshooting ToolsObjectives:On successful completion the student will be able to: Configure and troubleshoot the different types of MGCP call flows used in the PacketCable environment. Configure and troubleshoot the different types of SIP call flows used from an SIPendpoint perspective as well as from a SIP trunk perspective. Configure and troubleshoot SS7 links in SAFARI C3. Understand translation and routing table configurations and typical implementationsand how they affect the call processing in SAFARI C3. Use troubleshooting tools to diagnose call processing and translation issues withinvarious call flows. Understand relevant statistics and performance thresholds that can be used to helptroubleshoot issues within various areas. Use additional troubleshooting tools and techniques to isolate SAFARI C3 issues.Prerequisite Skills:Prior knowledge of SS7, MGCP and SIP Signaling.Register by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx.For questions or comments regarding GENBAND Training, email training@genband.com or call 972-461-4134

Prerequisite Courses:SC310 Safari C3 Basic OverviewSC311 Safari C3 SafariView and CLI overviewSC315 Safari C3 Operations Admin, Maint, Config and ProvisioningCourse Length and Delivery Method:2 Days Leader LedEDGEWATER EdgeMarc TrainingCourse Description:Training for Edgewater EdgeMarc devicesTraining for EdgeMarc devices is provided by Edgewater Networks. To register for trainingrelated to EdgeMarc devices, please contact your GENBAND Account Representative forassistance.Course Length and Delivery Method:1 Day Leader LedRegister by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx.For questions or comments regarding GENBAND Training, email training@genband.com or call 972-461-4134