Call Control Curriculum Path - Genband

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Prerequisite Skills:‣ Asked to apply the troubleshooting knowledge and skills learned in this courseto detect, isolate, and resolve the fault condition.Working level knowledge of basic Unix.Working level knowledge of IP networking fundamentals.Speaking level knowledge of protocol fundamentals.Prerequisite Courses:C2011 C20 - Solution FundamentalsIEMS15 C20 - Integrated Element Manager System (IEMS) OperationsCourse Length and Delivery Method:4.5 Days Leader LedRegister by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx.For questions or comments regarding GENBAND Training, email training@genband.com or call 972-461-4134
C2015 C20 - Solution Fault ManagementCourse Description:This course provides you with network-level maintenance-related information and hands-onactivities performed in the SN09U PT-IP and UA-IP networks. You will practice basictroubleshooting on the following components: ERS 8600, Services Application Module 21,Gateway <strong>Control</strong>ler, Communication Servers, Core and Billing Manager, C20 Core Manager,Interworking Spectrum Peripheral Module IP, Universal Signaling Point, Media Server2010, Media Gateway 15000, Media Gateway 9000 and Integrated Element ManagementSystem. A training lab specification book and network diagrams are used to assist youthroughout this course.Intended Audience:OperationsMaintenanceSupport personnelKey Topics: Discovery of network topography and connectivity using:‣ Spec books‣ Network diagrams‣ User interfaces Network tools, such as Ping and Trace-route Logs and alarms OSI model Troubleshooting process Basic troubleshootingObjectives:Upon completion of this course, you will be able to: Discover the hardware, user interfaces, IP addresses, and connectivity forcomponents in the PT-IP and UA-IP networks, using the lab specification book andnetwork diagrams. Use network tools, such as Ping and Traceroute, to verify communication from onecomponent to another. Given access to lab equipment and documentation, locate logs and alarms for thevarious components. Correlate the OSI model to troubleshooting. Follow the troubleshooting process for maintenance-related issues in the network Give fault scenarios, logs, and alarms and use documentation to troubleshoot andclear faults.Register by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx.For questions or comments regarding GENBAND Training, email training@genband.com or call 972-461-4134
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Page 36 and 37: CBM15 C20 - Core Billing Manager (C
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Page 44 and 45: Prerequisite Skills:Familiarity wit
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Page 50 and 51: C2010 C20 - Solution OverviewCourse
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Call Control Curriculum Path - Genband

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