Call Control Curriculum Path - Genband

CMPCT15 C20 - Compact Operations and MaintenanceCourse Description:This course is designed to help you learn the operation, hardware components, and userinterfaces (SAM21 Manager, Compact Call Agent Manager, Compact Command Interpreter,and STORM Manager), involved in the C20 Compact.This course also gives you the opportunity to use information generated by individual nodesto identify faults.Intended Audience:This course is intended for support staff and management that require the knowledge andskills to operate, support, and maintain the C20 - Compact.Key Topics:C20 - Compact purposeSAM21 hardwareC20 – Compact hardwareSAM21 Manager for the Call AgentCompact Call Agent Manager with hands-in exerciseCompact Command Interpreter with hands-in exerciseSTORM ManagerObjectives:Upon completion of this course, you will be able to: Identify the purpose of the C20 - Compact. Identify the components of the SAM21 hardware. Identify the components of the C20 – Compact hardware. Access and identify key information in the SAM21 card view screens for the CallAgent cards. Access and navigate the Compact Call Agent Manager. Access and navigate the Compact Command Interpreter. Identify how to access the STORM Manager and explain each of its panels.Prerequisite Skills: Switching knowledge and experience Data basics knowledge Basic knowledge of the components and their main functions in the Voice over IPsolutionPrerequisite Courses: C2011 C20 - Solution FundamentalsCourse Length and Delivery Method:2.5 Day Leader LedRegister by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx.For questions or comments regarding GENBAND Training, email training@genband.com or call 972-461-4134