It is acknowledged that the MED and <strong>Waka</strong> Māori survey respondents were not the same andsome caution should be exercised when comparing ratings. Notwithstanding this, these findingsshow that visitors were very satisfied with their Māori cultural experiences, <strong>Waka</strong> Māori being oneexample, and rated these experiences as high as, or higher than, other RWC 2011 events andactivities.TV AND ‘WORD OF MOUTH’ BOOST W AKA MĀORI VISITS<strong>Te</strong>levision and word-of-mouth were the most influential factors for respondents in their decision toattend <strong>Waka</strong> Māori (34 percent and 30 percent respectively). Newspapers and magazines werethe most influential factor for 11 percent of respondents.Although not the most influential factor, the Internet and social media (e.g. Facebook) still servedas a way to engage those that were already supporters and/or attendees at <strong>Waka</strong> Māori. The<strong>Waka</strong> Māori Facebook page generated 400 ‘lifetime friends/followers’, who all received dailypostings and images about <strong>Waka</strong> Māori.To view, go to: www.wakamaori.co.nz and Facebook: http://www.facebook.com/#!/pages/<strong>Waka</strong>-Maori/192792360779380WAKA MĀORI SEEN AS W ELCOMING, EDUCATIONAL, INFORMATIVE,ENTERTAINING AND UNIQUERespondents were asked to select words or phrases that best described their expectations prior toattending <strong>Waka</strong> Māori. Eighteen positive and negative words or phrases were included in thepredetermined list. The top five that emerged are listed below.Respondents rated the same five words, and in the same order of priority, to be the embodiment oftheir actual experience after visiting <strong>Waka</strong> Māori.Welcoming (expectation 70 percent, actual 79 percent).Educational (expectation 70 percent, actual 72 percent).Informative (expectation 65 percent, actual 72 percent).Entertaining (expectation 65 percent, actual 68 percent).Unique (expectation 58 percent, actual 53 percent).The overall experience reported was summed up in the following statement from a surveyrespondent:“The people were so welcoming. The arts were amazing. Māori Rugby history was well presentedand informative. The hāngi pies were yummy. The Māori Rugby team posters were great. TheMāori ABs were friendly and accommodating. The volunteers were helpful. The demonstrationsand stall holders were friendly, informative. You weren't pressured into purchasing items.”TIME SPENT AT W AKA MĀORIIn terms of the duration of individual visits, 39 percent of visitors stayed less than an hour at <strong>Waka</strong>Māori, 36 percent stayed 1-2 hours, 12 percent stayed 2-3 hours, five percent stayed 3-4 hours,and eight percent stayed for more than 4 hours.18 <strong>Waka</strong> Māori Survey Report February 2012
POSITIVE OPINIONS OF W AKA MĀORI BOTH BEFORE AND AFTERATTENDANCERespondents were asked to rate their level of agreement with statements about <strong>Waka</strong> Māoribefore and after their visit. The statements were a range of positive and negative ones to reflectthe sentiments of both the proponents and critics of <strong>Waka</strong> Māori.In regard to their ratings before their visit to <strong>Waka</strong> Māori, all the positive statements were agreedwith (an average rating of 8 out of 10), while all the negative statements were disagreed with (rated3 or below). This perception was also maintained after their visit to <strong>Waka</strong> Māori (see Fig. 2). Therewas no significant change in their ‘before’ and ‘after’ attendance rating.Fig. 2: Rating Statements before and after Attendance at <strong>Waka</strong> Māori19