CHC08 Disability Behaviour Support Skill Set Learner Resource ...

CHC08 Disability Behaviour Support Skill SetLearner Guide Book 2: CommunicationIdentifying Communication NeedsTo identify the communication needs of a person with a disability it is important to use aperson centred approach, where the focus is on the client, their needs, concerns and wants.This takes into account the client’s choices, their family and culture, specific language andcommunication abilities, their socialising skills, their important relationships, and theirlearning strengths and weaknesses.The first step is to collect data to make an accurate assessment of a person’s abilities andskills. This assessment uses a range of tools, instruments and diagnostic assessments. Thefocus is to emphasise the person’s capabilities rather than their disabilities, impairments andproblems.When a client first comes to a disability services organisation, a coordinator or intake officerwill acquire their history. The information on the client’s history is then used to create a clientprofile which includes information disability services workers need to effectively support theclient. Further information can be requested if required.Workers are permitted to access the files of clients for whom they directly provide support,using and acquiring information a need-to-know basis.To ensure client history and client files remain precise and contain valuable content, allinformation recorded must be complete, accurate, objective and current. The language usedmust be respectful, non-judgmental and age appropriate. The date and the client’s name© Community Services and Health Industries Skills Council Ltd www.cshisc.com.au Page 12 of 76