CHC08 Disability Behaviour Support Skill Set Learner Resource ...

CHC08 Disability Behaviour Support Skill SetLearner Guide Book 2: CommunicationCommunication is fundamental to all aspects of life and is the foundation for learning. TheAustralian Bureau of Statistics defines communication as “understanding and beingunderstood by others: strangers, family and friends.”Communication allows us to enjoy social relationships where we share thoughts, problemsolve, express emotions and feelings, learn, develop self image, give feedback and influenceothers. Language is essential to communicate. Humans are the only species to havedeveloped an elaborate system of communication that uses words, gestures and soundsthat all combine to form meaningful units of language.Communication refers to the process of transferring a message from a sender to a receiverusing language. There are two aspects to communicating effectively;1. Expressive language. Involves the ability to formulate words and sentences in thebrain to communicate with others.2. Receptive language. Refers to comprehension and the ability to understand what isbeing said and/or read.We communicate through our entire message – our spoken or written words – where 7% ofthe communication is made up of the message itself, and 93% of the communication ismade up of the non-verbal aspects of the message such as touch, eyes, tone of voice, signs,vocalisations, behaviour, gestures, facial expressions or miming.I RECEIVE© Community Services and Health Industries Skills Council Ltd www.cshisc.com.au Page 4 of 76