CHC08 Disability Behaviour Support Skill Set Learner Resource ...

CHC08 Disability Behaviour Support Skill SetLearner Guide Book 2: CommunicationACTIVITY 3.12: How can you make sure there is consistent implementation ofcommunication strategies in your workplace?ACTIVITY 3.13: What forms and processes does your workplace use to monitor and reviewcommunication strategies?You can monitor how effective AAC strategies and aids have been by using the followingtechniques:ObservationNote all aspects of the communication, for example is the client’s learned method ofcommunication effective, are they having trouble with the method or are others havingdifficulty understanding them? You are able to observe the communication strategies andaids which are working or not, in a relaxed atmosphere or situation.Informal Discussions with the ClientThese discussions will help you directly assess the client’s communication needs. Aninformal discussion could be part of your day-to-day interactions with the client which provideopportunities for informal learning.Remember that a person with complex communication needs cannot express theirrequirements as easily as others because of their limited language and can be subject toabuse or neglect. You have a duty of care to share any concerns so that changes to yourclient’s mood and wellbeing are constantly monitored and rectified when needed.© Community Services and Health Industries Skills Council Ltd www.cshisc.com.au Page 68 of 76