P1 W1MAX Desktop Modem with WiFi Function (DV-230) Computer

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June, 23 DV-230 Trouble Shooting Guide v1.2
June, 23 DV-230 Trouble Shooting Guide v1.2CONNECTIVITY ISSUESNo1.DescriptionSuggested SolutionYour laptop/desktop cannotI. Ensure that the modem is switched ondetect the Modem’s WiFiand that the USB WiFi Adapter isSignal/SSID.properly plugged into the modem.II. Make sure that user “start” the wifi at“networking -> Wifi” at Web GUI. Inaddition, Disable the Hide SSID option.III. Check that your laptop/desktop has itsWiFi function turned on. Ensure that itcan detect WiFi 11 frequencies and isable to support B, G and B/G mixmode.IV. To ensure that it is not an issue ofweak service signals, position yourlaptop/desktop near to the Modem.V. Make sure that the SSID you aresearching for through the WiFi searchnetwork menu matches the SSID thathas been set in the Modem.2.Your laptop/desktop candetect the Modem’s WiFisignal and SSID but unableto connect to it.3. You are connected to theModem’s WiFi SSID butunable to get an IP or haslimited connection.I. Ensure that you are connected to thecorrect SSID.II. Check your WiFi Security Mode assome security modes may requireRadius Server Authentication.III. Ensure you key in the correct andmatching security key/mode in thelaptop/desktop and Modem.IV. Disable Access Control at the P1W1MAX Modem (DV-230) WiFi tab onthe web GUI.I. Check that you have keyed in thecorrect and matching security keymode in the laptop/desktop andModemII. Check that the Modem’s DHCP serveris enabled at Networking -> DHCPServer. Ensure that the DHCP IP rangeis bigger than the amount ofdesktop/laptop connected to it viawired or wireless to DV230.III. Disable Access Control at the P1W1MAX Modem (DV-230) WiFi tab on
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P1 W1MAX Desktop Modem with WiFi Function (DV-230) Computer

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