Analysis - the City of Rockford

Rockford Fire Department Dashboard2011 YTDMeasure Definition of Measure Benchmark Actual Definition of BenchmarkOrigin ofBenchmarkGeneral Medical, Motor Vehicle, Rescue,EMS & Search and Rescue Incidents etc. -2% 5.15% YTD decrease of 2% or greater 2010 StatsTotal Fires All Fires -6% -5.29% YTD decrease of 6% or greater 2010 StatsStructure Fire Incidents Any fire ocurring in or on a structure -2% 3.41% YTD decrease of 2% or greater 2010 StatsVehicle Fire Incidents Any fire ocurring in or on a vehicle -4% 9.30% YTD decrease of 4% or greater 2010 StatsOutside Fire IncidentsAny fire ocurring outside (grass or brush,dumpster, other trash, equipment) 13% -35.71% No more than 13% YTD increase 2010 StatsOpen Burning IncidentsFires for recreational purposes that are notwithin city ordinances -23% -7.41% YTD decrease of 23% or greater 2010 StatsInspectionsBuilding Inspections performed by the FirePrevention Bureau 183 228 YTD average monthly inspections 2010 StatsArson Clearance RatePercentage of arsons cleared by arrest orexception 17% 9.52% 17% or greater of arsons clearedUCR Data(2009)Public EducationPublic Education presentations performedby Fire Prevention Bureau and staff at FireStations 22 12 Average monthly presentations 2010 StatsSurveys- 911 Customer ServiceTwo survey questions related to 911customer service 90%Receive a rating of Outstanding or94.07% Excellent on 90% or more surveys InternalSurveys- Fire Customer ServiceFour survey questions related to Firepersonnel customer service 90%Receive a rating of Outstanding or94.66% Excellent on 90% or more surveys InternalOffice of Mayor Lawrence J. MorrisseyLEADING BOLDLY, W ORKING TOGETHER