Analysis - the City of Rockford
Analysis - the City of Rockford
Analysis - the City of Rockford
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Calls per MonthJul-08Oct-08Jan-09Apr-09Jul-09Oct-09Jan-10Apr-10Jul-10Oct-10Jan-11Apr-11Measure: Number <strong>of</strong> Calls per MonthBenchmark: N/A5000400030002000<strong>Analysis</strong>Number <strong>of</strong> Calls per Month• Avg. prior to monthly billing: 1580• Avg. after monthly billing: 2600• Average <strong>of</strong> March & April 2011: 4340• Average Length <strong>of</strong> Call decreased fromabout 150 seconds to 90 seconds10000Strategic PlanWater System is Reliable and ProvidesSufficient Water to Meet CommunityNeedsOffice <strong>of</strong> Mayor Lawrence J. MorrisseyLEADING BOLDLY, W ORKING TOGETHER