Analysis - the City of Rockford
Analysis - the City of Rockford
Analysis - the City of Rockford
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Number <strong>of</strong> ComplaintsJan-08Apr-08Jul-08Oct-08Jan-09Apr-09Jul-09Oct-09Jan-10Apr-10Jul-10Oct-10Jan-11Apr-11Historical Performance2008 – 162 Complaints2009 – 108 Complaints2010 – 144 ComplaintsMeasure: Water Quality ComplaintsBenchmark: 1.9 Complaints per 1000 Customers (100 per year, 8 per month)35302520151050<strong>Analysis</strong>Number <strong>of</strong> complaints is highest in mid- tolate-Spring• 2011 YTD – Monthly Avg: 6 (1.4 per 1000)• 2010 – Monthly Avg: 12 (2.7 per 1000),Min/Max: 2/33• 2009 – Monthly Avg: 9 (2.0 per 1000),Min/Max: 4/15Strategic PlanWater System is Reliable and ProvidesSufficient Water to Meet CommunityNeedsOffice <strong>of</strong> Mayor Lawrence J. MorrisseyLEADING BOLDLY, W ORKING TOGETHER
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