ALARM ANNUAL LEARNING & DEVELOPMENT FORUM

OPPORTUNITIES TO INNOVATEALARM ANNUALLEARNING &DEVELOPMENTFORUM17182013SESSION 77ALEVELSESSIONTOPICCOLOURFUL BEHAVIOURLESLEY JENKINS, PYRAMID TRAINING“Colourful Behaviour” is a powerful fun and interactive workshopdesigned to give delegates a greater understanding of themselves,and importantly how others might see them and how they interactwith colleagues and clients. Self-understanding leads to a betterunderstanding of others and allows us to build more effectiverelationships with colleagues and customers alike.The TTI colour model has been used by major corporations around theworld, to improve the effectiveness of their staff and to motivate and inspire their peopleand it will do the same for you! The workshop is delivered in a very funny, entertainingand energizing way. Lesley’s style has been called “Infotainment”! Delegates will laughthroughout the session and learn a lot too!7BLEVELSESSIONTOPICVOLUNTEER RISKS IN A BIG SOCIETYSTEVEN CONWAY, BROWNE JACOBSON LLP AND MAUREEN DENNIE,LONDON BOROUGH OF LAMBETHBig Society is about putting more power in people’shands - a massive transfer of power from Whitehallto local communities. The government wants to seecommunity empowerment, the opening up of publicservices, and people encouraged and enabled toplay a more active part in society.We are increasingly seeing volunteers deliverservices previously provided by local authorities, from running libraries to providing careservices to acting as snow wardens.This session will discuss the status of volunteers, risks and potential liabilities, howto manage those risks and develop a risk management strategy and the insuranceimplications.7CLEVELSESSIONTOPICPROCUREMENT: INSURANCE TENDERS - HOW TO PRESENTYOUR RISKS WHEN GOING OUT TO TENDERNIGEL COOPER AND TONY NEEDHAM, AONThe insurance market for 2013 will present evengreater challenges as insurance underwriters look toachieve technical underwriting rates on many linesof insurance in order to obtain sustainable premiumsinto the future. The workshop will give practicalexamples of how public bodies can structure theirinsurance programmes and present their risks insuch a way as to generate maximum competition and give reassurance to underwritersenabling them to put forward their best possible terms for your risks.