Managing the Service Guide (PDF, 206kb) - Business banking - HSBC

Table of contents1 SERVICE FEATURES..................................................................................................................................................32 SERVICE AVAILABILITY............................................................................................................................................33 ONLINE SECURITY......................................................................................................................................................34 PRIMARY USERS / SECONDARY USERS ............................................................................................................. 45 SECURITY DEVICE...................................................................................................................................................... 45.1 Lost / Faulty Security Device................................................................................................................................ 45.2 Activate Replacement Security Device............................................................................................................... 56 FUNCTION OVERVIEW............................................................................................................................................... 66.1 Accounts.................................................................................................................................................................. 66.1.1 Account List .................................................................................................................................................... 66.1.1.1 Accounts List – Business / Commercial Card .......................................................................................................... 76.1.2 Recent Transactions...................................................................................................................................... 76.1.2.1 Recent Transactions – Business / Commercial Card ............................................................................................. 86.1.4 Statements................................................................................................................................................. 86.1.5 Manage Statements……………………………………………………………………………………...86.1.6 Charges and Interest…………………………………………………………………………………….86.2 Secure E-Mail ......................................................................................................................................................... 86.3 Payments ................................................................................................................................................................ 86.3.1 Bill Payments..................................................................................................................................................96.3.2 CHAPS Payments........................................................................................................................................ 106.3.3 International Payments ............................................................................................................................... 106.3.4 BACS Payments .......................................................................................................................................... 116.3.5 BACS Beneficiary List ................................................................................................................................. 116.3.6 BACS Payment History............................................................................................................................... 116.3.7 Pending Payments....................................................................................................................................... 116.3.7.1 Cancelling Pending Payments ................................................................................................................................. 116.3.8 Payment Options at a Glance .................................................................................................................... 126.3.9 Transfers ....................................................................................................................................................... 126.3.9.1 Create Inter-account transfers.................................................................................................................................. 126.3.10 Pending Transfers........................................................................................................................................ 136.4 User Administration ............................................................................................................................................. 136.5 Authorisation......................................................................................................................................................... 136.6 International Trade Services .............................................................................................................................. 136.7 Standing Orders................................................................................................................................................... 136.8 Direct Debits ......................................................................................................................................................... 146.9 Cheques ................................................................................................................................................................ 146.10 Business /Commercial card limit amendments ........................................................................................... 146.11 Pension Administration ................................................................................................................................... 146.12 Activity History...................................................................................................................................................... 147 PAYMENT LIMITS ...................................................................................................................................................... 147.1 Payment Limits – User........................................................................................................................................ 147.2 Payment Limits – Business ................................................................................................................................ 157.3 Amend a payment limit........................................................................................................................................ 158 DEREGISTERING THE BUSINESS......................................................................................................................... 159 OTHER POINTS OF REFERENCE.......................................................................................................................... 159.1 Online help............................................................................................................................................................ 159.2 Business Internet Banking Information Centre................................................................................................ 169.3 Business information website............................................................................................................................. 169.4 BIB on a Mobile Device....................................................................................................................................... 1610 HELPDESK .............................................................................................................................................................. 172