POSITION DESCRIPTION KEY RESULT AREAS

POSITION DESCRIPTIONPosition Title: BUSINESS ANALYST Date: February 2013Department: Platform, Strategy and InnovationSub department:Location: SydneyReports to: Project ManagerDirect Reports: NilSize of role: (key metrics such as budget, volume, staff etc)Critical relationships:Overall job purpose:Business Units and Subject Matter ExpertsPosition code:Position level: C (Supervisor / Senior Specialist)Geographic scope: Asia PacificThis role will support the Project Manager(s) and relevant stakeholders to analyze, assess,quantify and document initiatives to improve the processes, systems and applications usedacross iSentia.KEY RESULT AREAS1 Contribute to the definition, design and delivery of solutions inaccordance with specified scope and requirements• Proactively seek to understand organization’s direction, structureand strategy• Conduct feasibility studies, from a technological andorganizational perspective, and document findings• Complete cost-benefit analysis on implementing changes tobusiness processes, products or business unit structure• Document ‘as is’ and ‘to be’ processes and describe the changesrequired to migrate to the ‘to be’ capability.• Contribute to developing business cases to quantify current coststo serve; investment in project; and return on investment• Elicit business requirements using a wide variety of methodssuch as interviews, document analysis, requirements workshopsand workflow analysis. Express the requirements focused upontarget user roles and goals.• Critically evaluate and analyse information gathered from multiplesources to ensure user requests provided address underlyingbusiness needs and provide optimal benefit for iSentia.• Extract and manipulate data from existing systems for effectivedata analysis.• Represent and Develop requirements specifications according tostandard templates, using business language.• Collaborate with developers and subject matter experts toestablish the technical vision and analyze tradeoffs betweenusability and performance needs.• Clearly articulates the functional, non-functional and transitionalrequirements to the development team.• Validate with stakeholders to confirm accuracy and completeness• Act as the link between business units, technology teams andsupport teams to ensure the solution delivered meets all businessneeds.Good performance definedComprehensive business requirements arefully documented and validated and signedoff by all stakeholdersEnsured good collaboration withstakeholders to minimize reworkSolutions delivered meet the documentedrequirements.1

2 Support project delivery to declared quality standards and projectplan target dates.• Fully contribute as a project team member by completing a widerange of project activities as directed by the Project Manager• Work with the Project Manager to break down allocated BA taskand prioritise in accordance with the project plan.• Identify and coordinate appropriate stakeholders to ensurecomplete requirements are captured, documented and agreedwithin timelines specified• End to end requirements management and traceability throughoutthe project lifecycle• Provide regular updates to the Project Manager on the progress ofallocated tasks and any other reporting as directed3 Thoroughly test solution against requirements and contribute totesting and training for the successful delivery of the project.• Develop test plans, end user test scenarios and supportingdocumentation• Support test activities according to test plans• Proactively support the defect management process• Produce documentation to support delivery of process / systemtrainingGood performance definedProject deliverables as assigned areachieved within agreed timelines andquality guidelines.Requirements are fully traceable throughoutthe life of a project.Good performance definedComprehensive end user testing results inminimal post implementation issues.Documentation is kept up to date andstored in the document library.4 Contributes to the success of a high performing team. Good performance defined Participate in team meetings to bring up issues, share knowledge,share achievements and provide training and direction.Fosters good teamwork.Strength of working relationship with the Develop strong and effective working relationships with all keystakeholders.team.Works in a collaborative way with team. Effectively communicate information and insights to team.Positive contribution to continuous Ensure successful communication/works with all areas of theimprovement.business. Contribute to continuous improvement in project methodologies,processes and supporting tools to identify and implementimprovement opportunities5 Ensures compliance with iSentia values, policies and standards,and ensures compliance will all local statutory requirements. Complies with all local legislative requirements. Adheres to company policies and procedures and the corporateCode of Conduct. Where appropriate keeps up to date with legislative requirementsthrough membership of industry organisations. Ensures personal adherence to workplace health and safetyrequirements and either addresses or brings to management’sattention when others are in breach of these requirements. Acts in an ethical way when dealing with company assets and otherpeople.Good performance definedUnderstands and complies with allcompany and legislative requirements. Canbe relied upon to act respectfully andethically.2

CAPABILITIESCapability descriptionClient CentredAnticipates & responds to the needs of internal & externalclients. Ensures expectations are understood & met. Keepsclient satisfaction in mind in every activity.Action OrientedEnjoys working hard. Demonstrates energy & drive for thingsseen as challenging. Is not fearful of taking action & seizesmore opportunities than others.Build Relationships / TeamworkEstablishes rapport easily. Develops long term relationshipsbased on mutual trust & confidence. Builds & maintainseffective working relationships with peers, team members &others. Works in a collaborative way with others.Adaptability & FlexibilityCapacity to adapt to diverse environments, responsibilities,tasks & people while maintaining effectiveness.Good performance defined Has a comprehensive focus and interest in the client Tests relevant decisions against client expectations Ensures communication to the client about servicelevel expectations Anticipates & provides solutions to client needs Listens & understands the client (both internal &external); places high priority on client satisfaction Seizes opportunities Responds to problems/ situations energetically Exhibits a sense of urgency in relation to goalachievement & performance Looks for novel experiences Is self-motivated & delivers on promises Collaboratively develops solutions & goals withmanagers and peers Promotes open & constructive relations withmanagers and peers Generous in providing time for others when needed Acts as a team player as well as an effective individualcontributor Demonstrates commitment to team goals Understands how their behaviour impacts on others Embraces change - demonstrates openness to neworganisational structures, procedures & technology Modifies approach as new priorities emerge Modifies plans in response to changing conditionsrather than doggedly pursuing one course Can behave in ways that are often seen as oppositesi.e. can be both firm & compassionate; can lead others& let others lead3

JOB SPECIFICATIONPosition title: Business AnalystEducation:Technical Skills:Desirable - Bachelor Degree in business, commerce, computer science, information technology orengineering. CBAP or CCBA desirable.Demonstrated ability to model data and processes, experience in implementing process changeand producing supporting documentation, documenting and executing test scripts experience,experience in writing business functional and non-functional requirements documents. Anunderstanding of user needs and a business outcome approach. Experience in use casedocumentation. Experience in the design of technical based solutions.Industry experience: Minimum 5 years’ experience in a business analyst role. Experience as a business analyst onBPMN. Experience in the analysis of both business processes and the design of technologybased solutions.Management skills:Personal qualities:Technology skills:Language skills:Communication:Not requiredPositive, high energy, ‘can do’ mindset, determined, results oriented, strong people skills. Veryinquisitive mind that seeks to understand how things work. Team player. Effective negotiator.Ability to conceptualise and think creatively.Highly competent in MS Excel, Word, PowerPoint and Visio. Desirable: TFS/Jira, experience withProject Management scheduling tools.Fluent spoken and written EnglishExcellent written and oral communication skills; skilled at finding the right person in theorganisation to talk to and effectively extracting the required information.4