OKI Coordinated Public Transit Human Services Transportation Plan ...

OKI CoordinatedPublic TransitHuman ServicesTransportation Plan2012AccessibilityAffordable FaresWeekend TripsEmployment Destinations

TABLE OF CONTENTSChapter 1 – Introduction to the Coordinated Plan1.1 Federal Requirements and OKI’s Role…………………………………………………..………… 1-11.2 Programs for Improving Transportation Services to Target Population…………….... 1-21.3 Funding and the Project Selection Process……………………………………………………... 1-41.4 The Updating Process for the Coordinated Plan and Targeted Outreach…………….. 1-5Chapter 2 – Targeted Transportation Services in the OKI Region2.1 Regional Overview…………………………………………………………………………………...…… 2-12.2 Transit Providers: Services and Service Areas………………………………………..….……… 2-2Figure 2-1: Transit Service Areas……………………………………………………………...… 2-2Table 2-1: Areas Served by Transit Providers……………………………………….…….… 2-3Table 2-2: Services per Transit Provider………………………………………………….…… 2-52.3 Agency Providers: Services and Service Areas ……………………………………….……….… 2-5Figure 2-2: 2011 Transportation Services Inventory for Target Populations…….. 2-6Figures 2-3, 2-4, and 2-5: relative intensity of service to elderly individuals,people with disabilities and low income individuals……………………………………..…. 2-6Figure 2-6: Social Service Agency Coverage Intensity……………………………………. 2-72.4 County Profiles of Transportation Services for the Target Populations………………..… 2-8Table 2-3: Services per County……………………………………………………………………. 2-8Table 2-4: Service Times per County………………………………………………………..…. 2-9Chapter 3 – Transportation Gaps and Needs of the Targeted Populations3.1 Regional Overview………………………………………………………………………………………..…. 3-13.2 Needs Indicated by Local Data……………………………………………………………………….…. 3-1Figure 3-1: Concentrations of Elderly People…………………………………………..….... 3-2Figure 3-2: Concentrations of People with Disabilities…………………………………..… 3-3Figure 3-3: Concentrations of People with Low Incomes……………………………..…. 3-4Figure 3-4: Concentrations of Special Transportation Needs…………………………... 3-5Figure 3-5: Concentrations of Needs and Fixed Route Transit Service …………..… 3-6Table 3-1: Target Populations – Geographic Location of ResidenceRelated to Nearest Fixed Line Transit Location…………………………………………...... 3-7Figure 3-6: Areas with Concentrated Employment/Job Centers…………………..….. 3-73.3 Needs Indicated by Provider Agency Surveys……………………………………………………… 3-83.4 Needs Identified by Non-Provider Agencies…………………………………………………...…… 3-10Table 3-2: Ranking of Clients' Transportation Needs by Non-Provider Agencies... 3-103.5 Needs Indicated by Public Surveys………………………………………………………………….…. 3-10Figure 3-7: Public Survey Question 1………………………………………………………..….. 3-11Figure 3-8: Public Survey Question 6………………………………………………………..….. 3-12Table 3-3: Ranking of Needed Improvements…………………………………………….... 3-123.6 Needs Indicated by Public Meeting Discussions…………………………………………..……… 3-13Table 3-4: Prioritization Results from the Public Meeting………………………….….…. 3-15Chapter 4 – Strategies to Improve Transportation for Target Populations4.1 The Context for Strategy Development……………………………………………………….…….. 4-1Figure 4-1: OKI 2040 Regional Transportation Plan Goals………………………..…….. 4-14.2 Developing Strategies to Address Gaps and Needs………………………….………….………. 4-2Identified Needs (1-7) and Strategies……………………………………………………………. 4-3Chapter 5 – Priorities for Implementation5.1 Establishing Priorities…………………………………………………………………………….…....….. 5-15.2 Additional Considerations…………………………………………………………………………………. 5-2i

TABLE OF CONTENTSAppendix AOversight Team – Agency Representation………………………………………………….………..…. A-1Competitive Selection Process for JARC/New Freedom federal funds…………………..…..…. A-2Application for JARC/New Freedom federal funds…………………………………………..…….….. A-12Appendix BSurvey Results From Transportation Operator Agencies……………………………….………..… B-1Survey Results From Agencies That Serve Specialized Transportation Users…….………… B-15Public Survey Form…………………………………………………….…………………………….……..…… B-25Public Survey Responses…………………………………………………………………………….……..…. B-31Public Meeting Agenda………………………………………………………………………………………….. B-70Public Meeting Sign-in Sheets………………………………………………………………………………… B-71Public Meeting Results – Needs Identified by Geographic Area……………………….…..….... B-74Public Meeting Prioritization Process Results……………………………………………………………. B-86Appendix CTable AC-1: Transportation Services – 2011 OKI Inventory……………………………………... C-1Table AC-2: Services per Agency Provider…………………………………………………………..….. C-3Transportation Provider Profiles:Abilities First...……………………………………………………………………………………………. C-6American Red Cross, Butler County office..……………………………………………………. C-8BAWAC, Inc..…………………………………………………………………………………………….. C-10Butler County Regional Transit Authority..………………………………………….…………. C-12Cincinnati Area Senior Services……………………………………………………….…….…….. C-14Clermont Counseling Center, Inc …………………………………….……………….…………. C-16Clermont Senior Services, Inc..……………………………………………………….…………… C-18Clermont Transportation Connection.………………………….…………………….……….… C-20Clovernook Center for the Blind and Visually Impaired..……………………….……….. C-22Colonial..………………………………………………………………………………………………….. C-24Deardoff Senior Center/Franklin Township Senior Bus.…………………….……….…… C-26ITN Greater Cincinnati (Independent Transportation Network)..………………….…. C-28Jewish Community Center of Cincinnati..………………………………………………….…… C-30Marielders..……………………………………………………………………………………………….. C-32Middletown Area Senior Citizens, Inc..……………………………………………………….…. C-34Middletown Transit System..……………………………………………………………………….. C-36North College Hill Senior Center..…………………………………………………………………. C-38Oxford Seniors..…………………………………………………………………………………………. C-40Partners in Prime – Prime Transportation.……………………………………………….…… C-42Senior Services of Northern Kentucky.………………………………………………….……... C-44Southwest Ohio Regional Transit Authority.……………………………………………..…… C-46Stepping Stones Center.……………………………………………………………………....……. C-48Sycamore Senior Center.……………………………………………………………….…….……… C-50Talbert House.………………………………………………………………………………………...… C-52Towne Taxi, Inc.…………………………………………………………………………………...….. C-54Transit Authority of Northern Kentucky.………………………………………………..….…. C-56UTS………………………………………………………………………………………………….….…… C-58Warren County Board of MR/DD.……………………………………………………..….….….. C-60Warren County Community Services, Inc.………………………………….…….……...…… C-62Warren County Transit Service………………………………………………….….……..….….. C-64Wesley Community Services.…………………………………………………….….…….….…… C-66ii

TABLE OF CONTENTSAddendum #1 – June 2012Additional Transportation Provider Profiles…………………………………………………………..….. AD-1Community Yellow Checker Taxi…………………………………………………………….……. AD-2Day Share Senior Services…………………………………………………………………….…….. AD-4Deaconess Foundation……………………………………………………………………………….. AD-6Episcopal Retirement Homes Transportation Services……………………………..…….. AD-8Errands and Services………………………………………………………………………………….. AD-10Hyde Park Center for Older Adults……………………………………………………….………. AD-12In Good Hands Medical Transportation……………………………………………….……….. AD-14Medicaid Enhanced Transportation………………………………………………………………. AD-16Meda-Care Transportation………………………………………………………………………….. AD-18N Services, Inc…………………………………………………………………………………………… AD-20Nurses Care, Inc………………………………………………………………………………………… AD-22Senior Independence………………………………………………………………………………….. AD-24Southwest Transportation Services, LLC………………………………………………….……. AD-26St. Vincent de Paul………………………………………………………………………….……..…… AD-28Veterans Hospital…………………………………………………………………………….…………. AD-30West Chester Senior Van Service…………………………………………………….………….… AD-32iii

OKI Coordinated Public Transit – Human Services Transportation Plan May 20121.1 Federal Requirements and OKI’s RoleChapter 1Introduction to the Coordinated PlanThe Safe, Accountable, Flexible, Efficient Transportation Equity Act: a Legacy for Users(SAFETEA-LU) passed by Congress in 2005 included a requirement to develop acoordinated public transit-human services transportation plan, hereafter referred to asthe Coordinated Plan. The Coordinated Plan is expected to address three programs underTitle 49 of the U.S. Code (U.S.C.): Section 5310 (Elderly Individuals and Individuals withDisabilities, also referred to as the Specialized Transportation Program); Section 5316(Job Access and Reverse Commute or JARC) and Section 5317 (New Freedom).SAFETEA-LU requires that projects selected for funding under these three programs be“derived from a locally developed, coordinated public transit-human servicestransportation plan” and that the plan be “developed through a process that includesrepresentatives of public, private and nonprofit transportation and human servicesproviders and participation by the public.” While SAFETEA-LU does not define acoordinated plan, Federal Transit Administration (FTA) guidance defines it as a unified,comprehensive strategy for public transportation service delivery that identifies thetransportation needs of older adults, individuals with disabilities and low-incomeindividuals; lays out strategies for meeting these needs; and prioritizes services for thesetarget populations.As the Metropolitan Planning Organization (MPO) for transportation in the GreaterCincinnati Region, the Ohio-Kentucky-Indiana Regional Council of Governments (OKI) hasengaged in multi-jurisdictional planning dating back to the 1960’s, in a tri-state area withmany jurisdictions, transportation providers and stakeholders. OKI began developing thefirst Coordinated Plan for the region in 2006. With the demonstrated support of transitand social service agencies in the region, OKI was identified in 2007 by the Governors ofOhio and Kentucky as the Designated Recipient for JARC and New Freedom federal fundsin the Cincinnati urbanized area. (The Cincinnati urbanized area involves a small part ofDearborn County and OKI was not identified by the Indiana governor as a DesignatedRecipient under JARC and New Freedom.) OKI’s responsibilities in southwest Ohio andnorthern Kentucky consequently involve both developing a Coordinated Plan to improvemobility for these target populations and also using the plan to guide decisions onfunding for eligible transportation improvements.OKI prepares the Coordinated Plan in concert with public, private and non-profittransportation providers, human service agencies, passengers and their advocates, andother stakeholders who have an interest in the outcome of planning. OKI also leads theselection process in southwest Ohio and northern Kentucky to determine which projectswill be funded with JARC and New Freedom federal funds. These projects are thenChapter One1-1

OKI Coordinated Public Transit – Human Services Transportation Plan May 2012incorporated in long range metropolitan and statewide transportation plans, short rangeTransportation Improvement Programs (TIPs), and short range Statewide TransportationImprovement Programs (STIPs).Several elements are involved in the Coordinated Plan, as follows:• Assessing transportation needs for individuals with disabilities, older adults andpersons with limited income• Inventorying available services to identify areas of redundancy and gaps inservice• Identifying strategies to address identified gaps in service• Identifying actions to eliminate or reduce duplication in services and strategiesfor more efficient utilization of resources through coordination• Prioritizing implementation strategiesOKI adopted the first Coordinated Plan for the region in 2007, updated the inventoryinformation for the Plan in 2009, and has been working with stakeholders since 2011 tocreate this comprehensive 2012 update of the Coordinated Plan. The Coordinated Planhas been and will be used both by funding applicants to document the need for theirprojects and by the responsible administrative agencies to make funding decisions.1.2 Programs for Improving Transportation Services to Target PopulationsThe Coordinated Plan is aimed at providing transportation for older adults, individualswith disabilities and low-income individuals where public transportation is not available ornot adequate. Improvements to transportation for these target populations are fundedthrough three federal programs:• Title 49, Section 5310 (Elderly Individuals and Individuals with Disabilities);• Title 49, Section 5316 (Job Access and Reverse Commute or JARC); and• Title 49, Section 5317 (New Freedom).The Elderly Individuals and Individuals with Disabilities Program, also called theSpecialized Transportation Program (Section 5310), supports transportation services toelderly persons and persons with disabilities. It provides funds for capital improvement–-mostly vehicles and equipment--where public transportation is unavailable, inappropriate,or insufficient.OKI does not directly award grants under Section 5310. OKI does review Ohioapplications for this program and makes recommendations to the Office of Transit underthe Ohio Department of Transportation. OKI does not participate in the ElderlyIndividuals and Individuals with Disabilities Program for Kentucky or Indiana; it isChapter One1-2

OKI Coordinated Public Transit – Human Services Transportation Plan May 2012administered in Kentucky by the Northern Kentucky Area Development District and inIndiana by the Indiana Department of Transportation. Eligible applicants include: private nonprofit corporations incorporated through the state as a 501 (c) (3)agency, public bodies in a coordination effort, and public bodies where no private nonprofit corporation exists (typically in ruralareas).Agencies, businesses, and organizations that provide specialized transportation forelderly and disabled individuals can apply for funds available, and their applications arethen reviewed based on the needs and priorities in the Coordinated Plan.The goal of the Job Access and Reverse Commute (JARC) Program (Section 5316) isimproving access to transportation services for employment and employment-relatedactivities (like job training) for welfare recipients and eligible low-income persons. Theprogram serves individuals in urbanized and non-urbanizedareas by providing transportation to suburban employment locations.Many entry-level jobs are in suburban areas difficult to access from urban, rural, or othersuburban neighborhoods, and often involve working second or third shifts or weekendswhen transit service is further limited. JARC provides funds for capital, planning, oroperating expenses, as described in detail in Appendix A. Eligible projects include: late-night and weekend service for second and third shift workers guaranteed ride home service shuttle service expanding fixed-route public transit routes demand-responsive van service ridesharing/carpooling activities transit-related aspects of bicycling (adding bicycle racks to vehicles or bicyclestorage to transit facilities) local car loan programs that assist individuals in purchasing and maintainingvehicles for shared rides promoting public transit for workers with non-traditional schedules and transitvoucher programs for welfare recipients and other low-income individuals promoting development of employer-provided transportation such as shuttles,ridesharing and carpooling supporting administration and expenses related to voucher programsMore detail about Job Access and Reverse Commute project eligibility is provided inAppendix A.Chapter One1-3

OKI Coordinated Public Transit – Human Services Transportation Plan May 2012The goal of the New Freedom Program (Section 5317) is to integrate individuals withdisabilities into the work force and full participation in society. It is targeted towardimproving public transit service beyond the requirements of the Americans withDisabilities Act (ADA), providing transportation alternatives, and removing barriers totransportation for people with disabilities. The program is entitled “New Freedom”because eligible projects must be new and must not have existed prior to the passage ofSAFETEA-LU in 2005. After a project is funded with New Freedom dollars, however, itmay continue to receive New Freedom funding in the future. Eligible projects include: enhancing paratransit beyond ADA minimum requirements, such as addinghours of operation or extending geographic coverage new feeder service that provides access to commuter rail or bus or to intercityrail or bus stations accessibility improvements to facilities such as sidewalks and bus stops improving signage or way-finding technology travel training such as orientation and mobility instruction purchasing vehicles to support new accessible taxi, ride sharing and/orvanpooling programs supporting administration and expenses related to new voucher programs supporting new volunteer driver and aide programs supporting new mobility management and coordination programs amongpublic transportation providers and other human service agencies providingtransportationMore detail about New Freedom project eligibility is provided in Appendix A.1.3 Funding and the Project Selection ProcessOKI has had three rounds of funding made available by the federal government for JARCand New Freedom programs, roughly two years apart, in 2007, 2009, and 2011, andanticipates another call for projects in 2013. Capital projects require a 20% local match;operating projects require a 50% local match. Eligible applicants include:private non-profit organizations;state or local government authority; andoperators of public transportation services including private operators or publictransportation services.In the selection process, JARC and New Freedom project grant applications are reviewedand scored based on criteria and information derived from the Coordinated Plan. Thescoring criteria were developed with help from an Oversight Team, composed of 12members from local transit and social service agencies, who also helped to develop theoriginal Coordinated Plan and this update. A copy of the grant application form isprovided in Appendix A, along with a list of the agencies represented on the OversightTeam.Chapter One1-4

OKI Coordinated Public Transit – Human Services Transportation Plan May 20121.4 The Updating Process for the Coordinated Plan and Targeted OutreachWork on this Coordinated Plan began in the summer of 2011 with systematic updating ofcontact information for transportation providers to the target populations and with ameeting of the Oversight Team on August 2nd to refine the updating process. Thetransportation providers were then contacted about their services so that OKI couldcompare their current information with data about and from the target populations tohelp identify areas of redundancy or gaps in service.The results of inventorying transportation services currently available to the targetedpopulations are provided in detail in Chapter 2 of this Plan. Current information aboutthe transportation needs of older and low-income individuals and individuals withdisabilities is provided in Chapter 3 of this Plan. The information about needs and gapsin service was obtained through four different methods, three of which involvedextensive outreach to the targeted population and those agencies serving them.One method to assess transportation needs was analyzing Census data aboutemployment areas and the target populations on a geographic basis and comparing itwith the existing extent of transportation services to the target populations. A secondmethod was surveying agencies providing transportation services to the targetpopulations or serving clients that need or use it about perceived gaps and unservedneeds.A third method was a public survey available in either hard copy or on-line versions,publicized through transportation and social service agencies and through Facebook andTwitter. The survey was provided on OKI’s website at www.oki.org and on Facebook forseveral weeks, was distributed electronically via Constant Contact, and hard copies weremade available to transportation providers and social service agencies serving the targetpopulations, such as Warren County Community Services and the Freestore Food Bank,along with direct appeals from these providers and agencies to their clients to respond tothe survey.The fourth method was to convene a public meeting at OKI on December 13, 2011 thatdrew a total of 36 attendees, including representatives from transportation and socialservice agencies along with clients of these agencies who use their transportationservices. The public meeting included an overview of OKI’s assessment of transportationservices in comparison to employment areas and target populations on a geographicbasis.After the geographic overview was presented, the public meeting’s focus was onfacilitated small group discussions by county which lasted for about 50 minutes. Eachsmall group had access to mapped and tabular information from OKI’s data analysis, andfocused their discussion on a series of questions about service areas, gaps, overlaps,Chapter One1-5

OKI Coordinated Public Transit – Human Services Transportation Plan May 2012needs for coordination or other needs. Comments were simultaneously summarized anddisplayed on oversized tablets and easels by a recorder for each group.The public meeting ended with each small group reporting back to the whole group ofattendees, and with each participant being asked to use three checkmarks to indicatewhat they considered to be the most important transportation needs of the targetpopulations, out of a list drawn from the initial responses to the agency and publicsurveys.Appendix B contains more detailed information about OKI’s outreach efforts and theirresults, including the agency survey and the public survey and summaries of responsesto them; the public meeting agenda; the public meeting sign-in sheet; the feedback fromsmall group discussions at the public meeting; and the public meeting attendees’selection of priority needs.The responses to the surveys and the comments made at the public meeting were veryhelpful in giving OKI a better picture of how transportation for the target populations isprovided; the providers’ interests, potential, and obstacles for making improvements; thelevel of interest in different kinds of transportation for the target populations; theimprovements needed and those most needed. These responses and commentscontributed significantly to OKI’s analysis, reflected in succeeding chapters. Chapter 2 isan inventory of transportation services currently available for the target populations inthe region. Chapter 3 is a description of gaps identified and improvements needed inthese transportation services. Chapter 4 identifies strategies and coordinated actions tomake improvements and fill service gaps, and Chapter 5 identifies priorities forimplementation.Chapter One1-6

OKI Coordinated Public Transit – Human Services Transportation Plan May 20122.1 Regional OverviewChapter 2Targeted Transportation Services in the OKI RegionThe geographic area covered by this plan includes Butler, Clermont, Hamilton andWarren Counties in Ohio and Boone, Campbell and Kenton Counties in Kentucky. All ofthese counties include urbanized area eligible for federal funding under the threeprograms described in Chapter 1: the Specialized Transportation Program (Section5310), the Job Access and Reverse Commute Program (Section 5316) and the NewFreedom Program (Section 5317). The focus of this chapter will be to summarize thetransportation services available to the target populations served by these programs,i.e. older adults, individuals with disabilities, and individuals with low incomes.A network of providers, including both transit providers and social service agencies,make transportation available to the target populations throughout the OKI Region.Transit agencies serve the general public and users from the target populations in everycounty. Social service agencies expand the availability of transportation by servingcertain types of users in certain areas for certain kinds of trips, based on agencymissions. Taxi services and other private providers further expand travel opportunity forthe target populations. The result is that transportation services for the targetpopulations cover a large area in the region but the level and types of service varygreatly.The target populations have different travel options depending on their individualneeds, place of residence, and type of trip and destination. This chapter provides aninventory of the transportation service providers for them. The inventory is based uponagency information updated by OKI in the spring of 2009 and information collectedduring the 2011 outreach efforts described in Chapter 1. While the inventory has somelimitations--some agencies did not participate in the survey, others may have beenmissed during outreach efforts, and still others are located outside OKI’s defined sevencountyplanning area but may provide service to residents within it—it currentlyconstitutes the best available information from which to develop recommendations.Nonetheless, the inventory described in this Chapter will need to be updatedperiodically to remain current and expanded when new agencies are identified.The inventory includes six transit providers, seventeen social service agencies andseven private organizations operating vehicles and providing transportation services tothe target populations. Appendix C includes an agency profile for each transportationservice provider in the inventory. Each profile includes a map of the geographic servicearea involved and characteristics of the provider, including descriptions of agencymissions, types of users served, types and times of services provided, user eligibilityrequirements, and fares. The number of monthly trips provided by each agency is alsoincluded in order to indicate their volume of service.Chapter Two2-1

OKI Coordinated Public Transit – Human Services Transportation Plan May 20122.2 Transit Providers: Services and Service AreasAll the transit operators in the seven-county planning area serve both the general publicand people from the target populations. The Americans with Disabilities Act (ADA)requires public transit to be accessible to passengers with disabilities. Six transitagencies operate in the planning area and there is some level of transit service in eachof the counties. All transit providers offer paratransit options, including individualizedrides without fixed routes or schedules, called demand response service. Three transitagencies provide both fixed route service and demand response service. The fixedroute transit service covers much of the region’s central urbanized area, and threeagencies operate demand response systems countywide.Of the six transit agencies, three operate countywide in Butler, Clermont and WarrenCounties, respectively; one operates in a large portion of Hamilton County, Ohio; oneoperates in portions of all three counties in Northern Kentucky; and one operates on acitywide basis in Middletown in Ohio’s Butler County. The areas served by public transitare represented in Figure 2-1 and detailed in Table 2-1.Figure: 2-1. Transit Service AreasChapter Two2-2

OKI Coordinated Public Transit – Human Services Transportation Plan May 2012With the exception of Middletown’s agency, these transit agencies make trips to somedestinations outside of the area where their customers originate. The Southwest OhioRegional Transit Authority (SORTA – more commonly referred to as “Metro”) servesHamilton County and extends routes to limited areas in adjacent Butler, Clermont, andWarren Counties to connect riders to the Cincinnati Central Business District (CBD).The Transit Authority of Northern Kentucky (TANK) operates routes to connect NorthernKentucky riders with the Cincinnati CBD. Among the three agencies that operatecountywide demand response systems, the Butler County Regional Transit Authority(BCRTA) operates shuttle connectors to SORTA transit service; the ClermontTransportation Connection (CTC) operates two express routes from Clermont County tothe Cincinnati CBD; and Warren County Transit Service (WCTS) provides connections tothe Greater Dayton Regional Transit Authority South Hub transit center near the I-75and I-675 interchange in Montgomery County.CountyButlerCountyTable 2-1. Areas Served by Transit Providers(based on survey responses in 2011)TransitAgencyButler Co. RegionalTransit Authority(BCRTA)Middletown TransitSystem1-wayService Areatrips permonth4,200* All of Butler County4,800 City of MiddletownClermontCountyHamiltonCountyWarrenCountyNorthernKentuckyClermontTransportationConnection (CTC)Southwest OhioRegional TransitAuthority (SORTA) alsoknown as “Metro”Warren County TransitServiceTransit Authority ofNorthern Kentucky3,000 All of Clermont County; destinations alsoin Hamilton County114,500 Cincinnati and other urbanized areas inHamilton Co. (primarily east of the GreatMiami River); route extensions intoButler, Clermont, and Warren Counties4,500 All of Warren County; destinations also inButler County9,200 Covington, Newport, and other urbanizedareas in Boone, Campbell, and KentonCounties; connections to Cincinnati CBD*Note: BCRTA expects an average of 5,000 1-way trips per month in 2012.Transit Fixed Route ServiceAs shown on Figure 2-1, fixed route service within the region is operated by thefollowing four providers and is used by both the general public and some of the targetpopulations with specialized transportation needs:Chapter Two2-3

OKI Coordinated Public Transit – Human Services Transportation Plan May 2012• The Clermont Transportation Connection (CTC) provides three fixed routes,including a shuttle connecting Felicity and Eastgate and two express routesproviding service to the Cincinnati CBD;• the Middletown Transit System (MTS) serves within the city of Middletown inButler County;• the Southwest Ohio Regional Transit Authority (SORTA) serves much ofHamilton County; and• the Transit Authority of Northern Kentucky (TANK) serves parts of Boone,Campbell, and Kenton Counties in Northern Kentucky.Transit Demand Response ServiceDemand response service is offered by all six transit providers. Demand responseservices are operated by SORTA, TANK and MTS for people with disabilities who areunable to use their fixed route service and who are certified as eligible. SORTA operatesa program called Access, which is a public shared-ride service providing origin-todestinationtransportation in small buses, for people whose disabilities prevent themfrom riding Metro buses. TANK operates the Regional Area Mobility Program (RAMP)which is a door to door paratransit service available to disabled citizens who are unableto use TANK's fixed route bus service. MTS also provides a paratransit demandresponse system which is curb-to-curb within the Middletown city limits. Travelopportunity for those with specialized transportation needs is further expanded throughSORTA’s discounted fares for fixed route service and TANK’s DayTripper service forpeople who qualify based on age, disability, or income.The demand response service operated by the other three transit agencies iscountywide, curb-to-curb or door-to-door, and available to both the general public andpeople with specialized transportation needs. These systems are operated by:• Butler County Regional Transit Authority (BCRTA),• Clermont Transportation Connection (CTC), and• Warren County Transit Authority (WCTA).These three countywide demand response programs all provide additional transitservices that expand transportation availability for the target populations to differentdegrees. BCRTA operates shuttles that improve access to jobs, medical centers ordoctor appointments, and shopping. CTC operates an in-county shuttle service fromFelicity to the Eastgate area, two express routes to the Cincinnati CBD, and providesdemand response service at reduced fares for seniors and people with disabilities.WCTA provides discounted fares for demand response service for the elderly and peoplewith disabilities.Chapter Two2-4

OKI Coordinated Public Transit – Human Services Transportation Plan May 2012Table 2-2 summarizes the transportation services provided by each transit agency.Appendix C contains agency profiles that provide additional detail for each transitagency.Table 2-2. Services per Transit Provider (based on survey responses in 2011)TransitAgencyAvailableFixed Route ServiceDemand Response ServiceReduced Fares orSpecial Service basedAvailability of Curb-to-Curb or Door-to-Door Serviceon ...Age Disability Income Area General Criteria Reduced WeekdayPublic for FaresEligibilityWeekendBCRTA/Butler Co. RegionalTransit AuthorityCTC/ClermontTransportationConnection*Middletown-Hamilton-Fairfield & Middletown-Oxfordinterurban shuttles;Hamilton/Fairfield shoppingshuttles2 express routesinto Cincinnati andthe Felicity-Eastgate shuttleThrough-outcounty; jobshuttle insoutheasternButler Co. &I-275 corridor●Only forjob &medicalshuttlesThrough-outcounty ● ● ●6 AMto6 PM;6 AM to11PM forjob shuttle6 AMto6 PM6 AMto6 PMMiddletownTransit System● ● ●WithinMiddle-town●6:30 AMto6:30 PMSaturdays8:30 AMto4:30 PMSouthwest OhioRegional TransitAuthority (SORTA)● ● ● ●In ¾ mileproximity tofixed routenetwork●4:11 AMto1:45 AMSaturdays &Sundays4 & 5 AMto about1:30 AMTANK/TransitAuthority ofNorthern KentuckyWarren CountyTransit Service● ● ● ●Not availableIn ½ mileproximity tofixed routenetworkThrough-outcounty ● ● ●●RAMP:5 AM to1 AMDayTripper:9 AM to3 PM6 AMto6:30 PM* This service is considered demand response by FTA because of availability of route deviations upon request.RAMP:Saturday2.3 Agency Providers: Services and Service AreasSocial service agencies and private providers supplement the transportation provided bytransit agencies. Several social service agencies cover a diverse range of transportationneeds through the combined effect of individual agency services. An agency mayprovide specialized service to one type of user (e.g., people over age 60, people with acertain type of disability) or to the clients of one agency, or they may serve all types ofusers in one jurisdiction.Chapter Two2-5

OKI Coordinated Public Transit – Human Services Transportation Plan May 2012OKI’s survey in 2011 helped to identify the range of transportation services provided bysocial service agencies. While the survey responses did not yield a completelycomprehensive inventory, they did provide an indicator of the types of services availableand where and when they are provided.Figure 2-2 shows thenumber of agenciesserving different types ofusers. All 24 agenciesresponding participatedin the 2009 and/or 2011survey(s) and all operatevehicles providingtransportation services tothe target populations.Of that total, 20 provideservice to the elderly; 14provide service to peoplewith physical disabilities;12 provide service to thementally disabled; and 9provide service to lowincomeindividuals.Figures 2-3, 2-4, and 2-5 show the relative intensity of service to the respective targetpopulations including elderly individuals, disabled individuals and low incomeindividuals, representing the highest levels of service with the darkest shading and thelowest levels of service with the lightest shading.Figure 2-3 Elderly Service Intensity Figure 2-4 Disabled Service Intensity Figure 2-5 Low Income Service IntensityChapter Two2-6

OKI Coordinated Public Transit – Human Services Transportation Plan May 2012Figure 2-6 compiles the service area of all 24 social service and private agencyproviders who responded to the survey. As would be expected, the highestconcentration of service opportunity is in the central portion of the region. There arealso high concentrations in a few Butler County vicinities and in northwest WarrenCounty.Figure 2-6 Social Service Agency Coverage IntensityOf the 24 agencies who responded, 17 (approximately 70%) identified themselves associal service agencies offering service to those targeted populations meeting eligibilityrequirements. Seven of the agencies (approximately 30%) identified themselves asprivate organizations that offer service to their members or paying users.In general, fewer options exist for trips to school (provided by 20% of the agencies)and job training destinations (provided by 30% of the agencies), while greater optionsexist for trips to the grocery (provided by 75% of the agencies) and medical-relatedtrips (provided by 70% of the agencies). Trips for social activities (provided by 70% ofthe agencies) and life maintenance (provided by 67% of the agencies) were alsooptions from many of the agencies. More detail about the types of trips provided canbe found in Appendix C.Chapter Two2-7

OKI Coordinated Public Transit – Human Services Transportation Plan May 20122.4 County Profiles of Transportation Services for the Target PopulationsTable 2-3 shows the total number ofagencies in each Ohio county and inthe northern Kentucky service areaoperating transportation services forthe target populations and thenumber providing this service foreach type of user. Overall, lowincomeusers have the fewestspecialized options. The number ofspecialized options for other types ofusers varies from county to county.More detail is provided in Appendix C.Table 2-3. Services per CountyPopulation ServedElderlyMentallyDisabledPhysicallyDisabledLow IncomeTotalArea AgenciesButler County 12 11 7 7 7Clermont County 8 5 7 5 4Hamilton County 13 12 6 9 5Warren County 7 5 6 6 4Northern Kentucky 4 3 4 4 3Butler County has 12 agencies operating transportation services for the targetpopulations, with 11 of those providing service for elderly individuals. Seven agenciesoperate transportation services for disabled and low income individuals.Clermont County has eight agencies operating transportation services for the targetpopulations, with seven of those providing service to physically disabled individuals.This is the highest number of agencies with transportation available for physicallydisabled individuals in any county of the planning area. Five agencies operatetransportation services for mentally disabled individuals and five for elderly individuals.Only four agencies operate transportation services for low-income individuals.Hamilton County, with 13 agencies operating transportation services for the targetpopulations, has the highest number of such agencies of any county in the planningarea. Twelve of these agencies operate specialized transportation services for theelderly, nine operate transportation services for the mentally disabled, six for thephysically disabled and five for low-income individuals.Warren County has seven agencies operating transportation services for the targetpopulations. Six operate transportation services for both the physically and thementally disabled, five for the elderly and four for low-income individuals.The Northern Kentucky counties of Boone, Campbell and Kenton have only fouragencies operating transportation services for the target populations, the fewest in theinventory. All four agencies serving Northern Kentucky provide transportation service todisabled individuals. Three agencies provide transportation service to elderly and lowincomeindividuals.Chapter Two2-8

OKI Coordinated Public Transit – Human Services Transportation Plan May 2012Table 2-4 shows the time periods when specialized service is available in each Ohiocounty and in the northern Kentucky area. All of the agencies offer some service duringbusiness hours, generally between 9:00 a.m. and 5:00 p.m., but these hours varygreatly depending on the provider. More detail is provided in Appendix C.Table 2-4. Service Times per CountyFour of the agenciesinventoried offerservices 24 hours aday, seven days aweek, but theseagencies do not serveevery county in theplanning area. Alimited number ofagencies offer serviceon weekday eveningsand weekends.AreaTotalAgencies-WeekdayServicesService Times Available24/7 Evening(after6:00PM)WeekendButler County 12 2 3 4Clermont County 8 2 2 4Hamilton County 13 4 4 5Warren County 7 3 3 1Northern Kentucky 4 1 1 0Chapter Two2-9

OKI Coordinated Public Transit – Human Services Transportation Plan May 2012Chapter 3Transportation Gaps and Needs of the Targeted Populations3.1 Regional OverviewAs described in Chapter 2, the region enjoys the benefit of having six transit agenciesproviding fixed route transportation to portions of all seven counties evaluated in thisCoordinated Plan. The region also enjoys the benefits of more than 100 social serviceagencies who advocate for the transportation needs of their clients, with at least 24 ofthem directly providing transportation services to the target populations of the elderly,the disabled and low-income individuals.Despite the benefit of fixed route transit availability, there are many areas of the regionbeyond proximity to a fixed transit service provider. As described in Chapter 2, thereare also many limitations to the transportation services provided in the region for thetarget populations, most notably the limited amount of services available duringevening and weekend time periods and the apparent lack of transportation servicesavailable to low-income individuals, particularly those residing beyond the proximity offixed route transit service.This chapter evaluates gaps in service based upon available geographic data as well asfrom the perspective of the target populations, transportation providers and the public.3.2 Needs Indicated by Local DataConcentrations of the target populations most likely in need of, and eligible for,transportation services within the seven-county Coordinated Plan area were identifiedgeographically in a multi-step process. In the first step, regional averages for the threetarget populations were identified, according to 2000 census data. In the second step,these regional averages were used as threshold levels, so that numbers at and abovethe thresholds could be shown as indicators of concentrated population.More specifically, data for each target population group were aggregated by TrafficAnalysis Zone (TAZ), the geographic unit used by OKI for transportation analysis. OKIthen refined a methodology developed by the Ohio Department of Transportation(ODOT) in order to classify geographic areas both exceeding the threshold values andhaving a numerical incidence of more than 100 as areas with concentrations of thetarget populations. Figures 3-1 through 3-6 illustrate the concentrations of the targetpopulations by TAZ in the OKI region, both by population type and in comparison withthe availability of transportation services.Chapter Three3-1

OKI Coordinated Public Transit – Human Services Transportation Plan May 2012Figure 3-1: Concentrations of Elderly PeopleFigure 3-1 shows the areas where the number of elderly people (65 and older) is at orabove the regional average of 11.7%. With the exceptions of northern Butler andWarren, central Clermont, and southern Campbell Counties, the concentrations ofelderly are generally found within the central portion of the region. It is noteworthythat the percentage of elderly people in the region is projected to increase substantiallyby 2040. In fact, the population cohort of 65 and older is the only age cohort projectedto be at a higher percent in 2040 than 2005. With the front end of the baby boomgeneration beginning to reach age 65 in 2010, growth in the region’s elderly populationhas significant implications for travel needs now and in the future. This age sector isprojected to grow from under 12 percent of the region’s population in 2005 to 17percent in 2040.Chapter Three3-2

OKI Coordinated Public Transit – Human Services Transportation Plan May 2012Figure 3-2: Concentrations of People with DisabilitiesFigure 3-2 indicates areas where the number of people with disabilities is at or abovethe regional average of 16.3%. People with disabilities include non-institutionalizedpersons aged 16-64 with sensory, physical, mental or self-care disability or employmentdisability. Unlike the concentrations of elderly persons indicated on the previous figure,the concentrations of people with disabilities tend to be on the periphery of the regionand thus farther from the proximity of fixed transit services.Chapter Three3-3

OKI Coordinated Public Transit – Human Services Transportation Plan May 2012Figure 3-3: Concentrations of People with Low IncomesFigure 3-3 indicates areas where the number of people with low incomes is at or abovethe regional average of 9.4%. The analysis was based on results of the 2000 Census,which identifies individuals who are below the poverty level. In the OKI region, thisgroup is the most concentrated of the three population groups. This data is especiallyrelevant to considering the need for transportation improvements funded through JARC(Job Access and Reverse Commute), to improve access to transportation services foremployment and employment-related activities.Chapter Three3-4

OKI Coordinated Public Transit – Human Services Transportation Plan May 2012Figure 3-4: Concentrations of Special Transportation NeedsFigure 3-4 compiles all three target populations depicted in Figures 3-1 through 3-3 intoone figure. As Figure 3-4 shows, there is considerable geographic overlap among thetarget populations with special transportation needs. As future programs and projectsare considered to serve the needs of each type of user, efficiencies gained by providingservices to multiple user types are certainly conceivable in terms of the identifiedoverlaps depicted here. It is also noteworthy that there are many concentrations ofpeople with disabilities who do not overlap with other types of target populationconcentrations, namely in north central Butler, northeastern and southeastern Warren,northeastern Clermont, southern Kenton and north central Boone Counties.Chapter Three3-5

OKI Coordinated Public Transit – Human Services Transportation Plan May 2012Figure 3-5: Concentrations of Special Transportation Needs andFixed Route Transit ServiceFigure 3-5 compares the concentrations of all of the target populations with the locationof the existing fixed route transit lines. This map indicates that there are manygeographic areas of the region, in every county of the region, where concentrations ofthe target populations reside beyond proximity to fixed route transit.For purposes of general and overall comparison, the shaded areas of Figure 3-5 assumean even distribution of population, which is not necessarily the most accurateassumption. In order to more accurately understand the distribution of each populationtype and to more accurately depict the gaps in service for the target populations, OKIevaluated the population data within the TAZ areas to identify target populations withinset proximities to fixed route transit. Table 3-1 summarizes the percentages of targetpopulations who reside within certain distances of fixed route transit. A distance of ¼Chapter Three3-6

OKI Coordinated Public Transit – Human Services Transportation Plan May 2012mile is generally accepted as a walkable distance. As previously noted, however, TANKbases eligibility for their RAMP program on ½ mile proximity and SORTA bases eligibilityfor their Access program on ¾ mile proximity to their respective fixed route networks.Table 3-1Target Populations – Geographic Location of Residence Related to Nearest Fixed LineTransit LocationTarget Populations Estimated percent of target population residing within proximity of fixed transit route¼ mile ½ mile ¾ mileElderly Population 45% 59% 65%Disabled Population 46% 58% 63%Low Income Population 59% 69% 73%Source: OKI data based on 2000 US CensusOKI also evaluated the relationship between concentrations of people with disabilitiesand with low incomes and the location of employment centers in the OKI region.Elderly populations were assumed to have less need for traveling to employmentcenters and were not included in this evaluation.Figure 3-6: Areas with Concentrated Employment/Job CentersChapter Three3-7

OKI Coordinated Public Transit – Human Services Transportation Plan May 2012Figure 3-6 adds the location of employment centers in the OKI region to the informationprovided in Figure 3-5. Employment centers are the areas with the most jobopportunity and are used for comparison with the two target areas of people withlimited income or disabilities. This comparison is useful for considering improvementsthat are needed and that could be funded through the JARC (Job Access and ReverseCommute) program, which connects low income people with employment opportunities.The employment centers are based on 2005 data on place of work, and represent areaswhere densities of jobs per square mile are at least twice the regional average, shownin two shades depending on job density. The lighter shade indicates areas with 750 –12,000 jobs per square mile. The darker shade indicates areas with the highest jobdensities of 12,000 – 65,000 jobs per square mile. As a starting point, OKI developedand used an employment database based on Quarterly Census of Employment andWages records, InfoUSA data, and other sources. The locations of employers andassociated employment were then analyzed through geographic information system(GIS) application to define clusters of employment density.The results of this comparison are striking. Approximately 22% or 39,000 individualswith low income live more than 1 mile from an employment center, as depicted onFigure 3-6, and also live more than ½ mile from a fixed transit line. In addition,approximately 17% of the area classified in Figure 3-6 as a center of regionalemployment is more than ½ mile from a fixed transit line. Notably, although thevicinities of Fairfield, Hamilton and Oxford in Ohio meet the criteria described asregional employment centers, they are currently not served by fixed route transit.3.3 Needs Indicated by Provider Agency SurveysIn the fall of 2011, OKI conducted surveys of agencies providing transportation servicesto the target populations and social service agencies who also work with them. The OKIagency survey, included in Appendix B, provides an indicator of needs for improvingtransportation to the target populations from the perspectives of both transportationproviders and social service agencies. Social service agencies and transportationproviders have first-hand knowledge of the needs of clients they serve on a daily basisand a unique perspective about gaps resulting from their own service limitations andawareness of other regional service availability. These agencies also have the bestunderstanding of their own limitations and capabilities to provide the vehicles and thestaff needed for transportation services to the target populations.Twenty-eight surveys were received from agencies stating that they providetransportation services directly to their clients. All of the transit providers participatedand constitute about one-third of the 28 respondents. The majority of the remainingrespondents were social service agencies in addition to private commercial providersand taxi service providers. Of the types of trips provided by all respondents, medicaltransportation, grocery shopping and social/entertainment trips topped the list.Chapter Three3-8

OKI Coordinated Public Transit – Human Services Transportation Plan May 2012The survey asked transit providers, social service agency providers, and non-provideragencies the same question: What destinations are most often requested by specializedtransportation users that are not served?In general, survey responses indicate a major need to expand transportation beyondthe existing service boundaries of agency providers and across political jurisdictions(including transit agency services beyond county lines). There is also a need to improvetransportation service to the target populations through expanded hours of availabilityand/or by increasing inter-agency coordination.Over 90% of the respondents provide weekday service; less than half provide weekendservice; about one-third provide evening service; and only three provide service 24hours a day, seven days a week. All of the respondents stated that they refer users toother services.Responses identified a variety of factors that reduce the ability of the target populationsto travel to their desired destinations. Major impediments identified by the providerswere: the inability of transportation providers to travel outside their designated serviceareas, which reduces access to medical destinations (appointments, facilities)and opportunities for personal trips (shopping facilities, recreation,entertainment); limitations on types of trips and destinations by individual service providers, sothat transportation options are determined by “place of residence” (for example,a provider may make trips to medical facilities but not to shopping orentertainment facilities); the effect of transportation cost, schedules, and evening and weekend service indetermining the ability of people with low incomes to access jobs and obtain jobtraining (for example, one respondent wrote that “Clients in our vocationalprograms have the most difficulty since bus routes do not run after a certaintime and often cannot transport them to where the jobs/training is” and anotherdescribed a part-time cashier job that pays poorly and is nights and weekends);and the need for connectivity between transportation service areas and across countyand other political boundaries.Other factors cited as limitations for the target populations were: availability of transportation from residential centers (assisted living, long-termcare); accessibility of destinations by wheelchair; assistance needed for non-medical trips; and limitations on evening and weekend recreation and entertainment andspontaneous trips for those in wheelchairs.Chapter Three3-9

OKI Coordinated Public Transit – Human Services Transportation Plan May 20123.4 Needs Identified by Non-Provider AgenciesThe non-provider agencies (agencies that serve the target populations but do notprovide transportation directly) indicated the transportation needs of their clients byresponses to the survey question: What transportation needs do your clients have thatare not being met?All nine non-provider agencies responding listed “geographic service area” as a neednot met by existing transportation service. The other greatest needs identified were“lower fares” (listed by 89% of respondents) and “evening service” (listed by 78% ofrespondents).Seven out of nine respondents stated that they assist their clients in obtainingtransportation. Eight out of nine respondents cited “places of employment” and “jobtraining” as kinds of trips made by their clients. Seven out of nine cited “medicaltransportation” and “travel to social service agencies/organizations”.Table 3-2 includes the un-metneeds of clients in the targetpopulations ranked fromhighest to lowest based onagency survey responses. Themost common responses areconsidered as the greatestneeds, but the sequence ofresponses also reflects thetypes of agencies thatresponded and variations intheir clients’ needs (e.g., needfor transportation toemployment vs. transportationto medical services). AppendixB lists responses by agency.Table 3-2. Ranking of Clients' Transportation Needsby Non-Provider AgenciesType of Need Responses1. Geographic Area 100%2. Lower Fares 89%3. P.M. Service 78%4. Weekend Service 67%5. Employment Trips 67%6. Next- or Same-Day Service 56%7. Inter-agency Coordination 56%8. Handicapped Accessibility 44%9. Door-to-door 44%10. Medical Trips 44%11. Non-Medical Trips 44%12. Thru-the-Door 22%13. Other 0%3.5 Needs Indicated by Public SurveysOKI conducted an on-line public survey available from November 2011 through January2012. OKI sent public survey requests to the same agencies who had been requestedto participate in the agency survey described above, as well as to over 100 additionalagencies including local governments, workforce investment boards, emergencyshelters and many more. In addition to requesting that these agencies participate inthe public survey, OKI requested that those with the capability post links to the publicsurvey on their own websites for access by their clients. Upon request, OKI providedChapter Three3-10

OKI Coordinated Public Transit – Human Services Transportation Plan May 2012hard copy versions of the public survey to agencies unequipped with Internet access orpreferring hardcopy versions to be available to their clients. OKI also posted the publicsurvey on the OKI website and promoted it through media releases and social mediaoutlets, including OKI’s Facebook page and as part of OKI’s Twitter activity. A total of302 individuals responded to the public survey, including individuals in the targetpopulations and agency staff who serve them. Of the 302 responses, 158 werereceived in hardcopy.Respondents were asked their county of residence in order to provide a betterunderstanding of specific geographic needs. The survey responses tabulated bygeographic area are included in Appendix B. Over 20% of those surveyed did notrespond to this question. Nearly 60% of those who did respond, however, were fromWarren County and over 96% from Ohio. Although this response means thatinformation obtained from the survey is more relevant to specific planning for the Ohioportion of the region than for Kentucky, some relative indications of service need canbe inferred for the entire region.Figure 3-7. Public Survey Question 1The types of targetpopulations were fairlyevenly represented by theresponders with manyoverlapping user types.“Other” respondersincluded a blind individual,case managers for multipleuser types and someidentifying themselves asmiddle-aged.51%People whoare elderly"What type of specialized transportation user do yourepresent? Check as many as apply."44%People thathave physicaldisabilities32%People thathave mentaldisabilities58%People thathave limitedincome11%Other (pleasespecify)Over two-thirds of those surveyed said that they never use taxi service. Of those thatdo use taxi service, just over half rated taxis as serving their needs adequately or well.The remaining 48% rated taxis as poorly meeting their transportation needs.Comments regarding the expense and affordability of taxi service were predominantunder the option to explain the negative response; other comments included thatwheelchairs are not accommodated easily by taxis.Nearly half (46.4%) of respondents never use public transit. About 23% use it morethan once per week and over 40% stated they either sometimes or frequently usepublic transit. Respondents were fairly evenly split on their opinion of how well publictransit meets their needs as illustrated in Figure 3-8.Chapter Three3-11

OKI Coordinated Public Transit – Human Services Transportation Plan May 2012Over half (51.5%) of respondents never usetransportation provided by a social serviceagency and 14% do more than once per week.Of those that use a social service agency fortransportation, nearly three-quarters (73.9%)said that the agency meets their needsadequately or well.Fare affordability and weekend service werecited as the two items in most need ofimprovement by more than 50% of thoseresponding to public survey question 11, asindicated in Table 3-3.Figure 3-8. Public Survey Question 6How well does public transit meetyour transportation needs?Poor36.5%Adequate28.1%Well35.5%Table 3-3: Ranking of Needed ImprovementsWhat improvements are needed to meet yourtransportation needs? Please check all that apply.Answer OptionsResponsePercentAffordability of fares 59.6%Weekend service 54.0%Guaranteed ride home service 47.5%Evening service 46.0%Geographic area of service 46.0%Destinations of shopping and non-medical trips 44.4%Destinations of medical trips 43.9%Door-to-door service 43.9%Next-day or same-day service 43.9%Frequency of service 41.4%Availability of information on routes, schedules, etc. 37.4%Handicapped-accessible service 32.3%Destinations of employment trips 29.8%Correlation of transportation schedule to work shift 26.3%Eligibility requirements 24.7%Ability to transfer between systems 21.7%Ability to transfer between routes 21.2%Other needs/Comments* 20.2%Through-the-door service / personal assistance with19.2%travelInter-agency coordination 14.6%Note: 40 respondents indicated “Other Needs/Comments,” which included transit scheduledependability, increasing the number of taxi companies using voucher programs, and allowingmultiple types of destinations for a single trip.Chapter Three3-12

OKI Coordinated Public Transit – Human Services Transportation Plan May 20123.6 Needs Indicated by Public Meeting DiscussionsOKI held a public meeting on December 13, 2011 to discuss needs and elicitsuggestions for improving transportation services to elderly, disabled and low-incomepopulations. In addition to issuing media notices, OKI invited agencies in the regionserving clients from the target populations, posted meeting information on the OKIwebsite and made announcements at various OKI meetings leading up to the event.The public meeting provided attendees with the opportunity to identify transportationneeds and suggest improvements through discussions based on five specific geographicareas in the region. To best obtain information from attendees, OKI organizedattendees by their geographic area of interest. The geographic areas included ButlerCounty, Clermont County, Hamilton County, Warren County and Northern Kentucky(including Boone, Campbell and Kenton). Thirty-six individuals participated,representing the region’s seven counties in Ohio and Kentucky and twenty-sevenagencies or organizations that operate transportation services for the target populationsor serve the target populations who use them. Participants included both agency staffand clients. Three of the region’s largest transit agencies, SORTA, TANK and BCRTA,also participated.Participants were asked to discuss transportation needs of the target populations insmall-group sessions, following presentations that provided overviews of theCoordinated Plan, the data and processes used in the Plan update, and how the Plan isused to guide decisions on the use of federal funds in the OKI Region. Discussion ineach geographic group focused on five questions about transportation service areas andneeded improvements. Summarized below are common themes and issues raised bymore than one geographic group during the public meeting discussions:Areas where service is unavailable – Limitation in service is not necessarilygeographic but is based upon the number of vehicles available to serve and the type ofassistance provided by drivers. Comments were expressed in nearly every geographicbreak-out discussion regarding these limitations.Destinations to which service should be provided – Universities, communitycolleges, trade schools and other facilities providing adult education and training werecited as priority destinations by most geographic discussion groups. Hospitals andmedical facilities also topped the list when discussing destinations where service shouldbe provided. The “Pill Hill” or Uptown area of Cincinnati was specifically mentioned bymost geographic discussion groups as a priority destination. The region’s majoremployment centers, including downtown Cincinnati, Hebron, West Chester, Blue Ashand Mason were identified by discussion groups as needing priority service.Government service centers, major shopping centers and entertainment centers werealso discussed as needing priority service for the target populations.Chapter Three3-13

OKI Coordinated Public Transit – Human Services Transportation Plan May 2012A need for service to non-emergency medical appointments was also expressed bydiscussion groups. Individuals in the target populations may put off routine or nonemergencymedical appointments due to not having a convenient way to travel, whichcan lead to their medical issues becoming more serious. It was also mentioned thatambulance services are sometime used, which would not be necessary if moreconvenient services were provided for such trips.The Northern Kentucky discussion group expressed a need for services to destinationsto the counties south of Boone, Campbell and Kenton Counties. Warren Countyparticipants identified service needs to Montgomery County and Dayton connections.Areas where service overlaps or coordination could be improved – Sharingmaintenance facilities and bulk fuel purchases were identified as potential areas wherecoordination could be improved and benefits could be realized. Having “real time’”information was also mentioned as necessary in allowing for better coordination by allagencies. The concept of a central call center or clearinghouse, familiar with all agencyprograms to better serve clients, was mentioned in nearly every discussion group as ameans for improving coordination among service providers.Overall, the following constitute recurring comments and suggestions offered by publicmeeting participants about needs and obstacles to improving transportation for thetarget populations.Suggestions for better service: Improved Reliability – daily transport to jobs. Challenge: pairing demand-response, door-to-door service withsustainability. Lower fares ($5 each way is unaffordable for some). Wheelchair accessibility Challenge: bus evacuation/safety, expense of equipment and insurance. Weekend service Employers such as Kroger and Meijer need weekend service. Holiday service After -hour service for second and third shift workers, such as custodians.Public meeting attendees were also asked to prioritize needs by responding to a briefwritten list. The results of their prioritization are provided in Table 3-4.Chapter Three3-14

OKI Coordinated Public Transit – Human Services Transportation Plan May 2012Table 3-4. Prioritization Results from the December 13, 2011 Public MeetingNeeded Improvements to Transportationfor Target PopulationsRegionTotalButlerClermontHamiltonWarrenN. KentuckyNeed transportation to be available to moreresidents throughout the county/region(expanded service areas, more coordinationbetween services, easier transfers)Need transportation service improved bymore coordination among providersNeed transportation to better serve peoplewho use wheelchairs or have disabilitiesNeed transportation to operate on adifferent schedule (more frequently, latenights, weekends, coordinated with workshifts)Need transportation to provide users accessto more destinationsNeed transportation fares to be moreaffordableNeed transportation to better serve peoplewho need assistance with travel (thru-thedoorservice, personal escort, assistance toenter/exit vehicles)Need transportation to better serve peoplefor travel to/from jobs18% 13% 33% 18% 17% 17%17% 13% 17% 7% - 67%14% 7% 17% 22% - -12% 7% - 16% 33% -11% 7% - 11% 33% 8%11% 27% - 11% - -10% 7% 17% 11% - 8%8% 20% 17% 4% 17% -Overall, the following constitute the major gaps identified in transportation service forthe target populations in the OKI region:Inadequate transportation options during evenings, late nights, and weekends forelderly, disabled and low-income populations.Inadequate transportation options for low-income specialized transportation users,particularly for trips to work and job training opportunities.Very limited collaboration of service providers, particularly across county and stateboundaries.Unaffordable fares, particularly for suburban and rural areas of the region.Inadequate number and variety of destination types.Chapter Three3-15

OKI Coordinated Public Transit – Human Services Transportation Plan May 2012Chapter 4Strategies to Improve Transportation for Target Populations4.1 The Context for Strategy DevelopmentAs a metropolitan planning agency, OKI is responsible for long range transportationplanning as well as for developing a coordinated plan for transportation services totarget populations, and work on both plans was undertaken during the same timeperiod. While the purpose of the OKI 2040 Regional Transportation Plan is to improvethe transportation system for the entire population of the region, and the focus of theOKI Coordinated Plan is to improve transportation for target populations in the region,the broad goals of the OKI 2040 Plan were also considered as this Plan was developed.As additional strategies to improve specialized transportation are identified, they shouldbe consistent with these regional transportation goals:Figure 4-1: OKI 2040 Regional Transportation Plan GoalsEconomic vitalitySafetySecurityAccessibility and mobility optionsEnvironmental protection, energy conservation and sustainable developmentSystem integration and connectivityEfficient system management and operationsPreservation of the existing systemEconomic VitalityThe transportation network can support the economic vitality of the region byenabling global competitiveness, productivity and efficiency as shown through theplan’s emphasis on ideas that address this issue.SafetyThe transportation system should provide for reducing the risk of crashes that causedeath or injuries.SecurityA regional security strategy relates to sustainable prevention, detection, responseand recovery efforts to protect regional transportation systems’ critical infrastructurefrom terrorism and natural disasters.Accessibility and Mobility OptionsTo enable people and commodities to have greater accessibility and to be movedwith greater speed and safety, major investments are needed to improve thetransportation system and reduce congestion. Improvements are needed both forChapter Four4-1

OKI Coordinated Public Transit – Human Services Transportation Plan May 2012expanding the present system and improving its efficiency. Improvements should besensitive to differences in development patterns and community needs with specialconsideration given to safe use of the transportation system by the region’s olderpopulation.Environmental Protection, Energy Conservation, Sustainable DevelopmentAir quality is a major environmental issue in the OKI region. Much progress has beenmade in reducing mobile source emissions but the impact of travel growth on totalemissions could threaten the region’s ability to maintain federal clean air standards.Emission reductions are needed to protect air quality. Strategies that promote theeffective and efficient use of natural resources would reduce mobile sourceemissions and would also have a beneficial effect on other environmental issues andquality of life.System Integration and ConnectivityA functional transportation system is one that allows people and goods to travelefficiently between their desired destinations.Efficient System Management and OperationsThe Congestion Management Program (CMP) is a systematic process for managingcongestion that provides information on transportation system performance and onalternative strategies for alleviating congestion and enhancing the mobility ofpersons and goods to levels that meet state and local needs.Preservation of the Existing SystemFinancial resources are needed to maintain the region’s transportation system andaddress its deficiencies. In light of limited federal and state resources, there is a realneed to generate funds from within the region for transportation improvements.New funding sources are needed, particularly for capital formation, and strategies touse funds prudently.4.2 Developing Strategies to Address Gaps and NeedsStrategies for improving transportation for target populations in the OKI region shouldaddress the service gaps and user needs identified in Chapter 3 if they are to beeffective. As described previously, these gaps and needs were based on informationobtained from geographic analysis, the attendees participating in the public meeting,responses to the public survey and responses to the survey of agencies operatingtransportation services or social services for the target populations.OKI developed strategies to address the gaps and needs with guidance from theCoordinated Plan Oversight Team, and by considering the three primary federal fundingprograms available to support Plan implementation. The JARC, New Freedom andChapter Four4-2

OKI Coordinated Public Transit – Human Services Transportation Plan May 2012Specialized Transportation federal programs that can be used to implement this Planhave these goals for specific populations: The JARC program aims to improve access to transportation services toemployment and employment-related activities for welfare recipients andeligible low-income individuals. The New Freedom program aims to provide additional tools to overcomeexisting barriers facing Americans with disabilities seeking integration into thework force and full participation in society. The Specialized Transportation program provides federal funds for thepurchase of equipment to support transportation services for the elderly andpeople with disabilities where existing transportation is unavailable,inappropriate, or insufficient.Not all strategies are activities specifically eligible for funding under the existingprograms, nor is it expected that sufficient funding will be available to achieve everystrategy identified. In addition, regional stakeholders will need to provide support andto commit to pursuing the strategies if they are to be accomplished. Nonetheless, thesestrategies have been tailored to seven primary gaps and needs identified in the OKIRegion, as described below.Identified Need #1:To expand transportation availability to target populations throughout the regionStrategies:o Prioritize funding requests that expand existing providers’ capabilities byincreasing areas of affordable service and capacities to serve more individualso Identify obstacles to increasing serviceo Identify options for addressing obstacles to increasing serviceo Seek consensus among transportation providers and funding entities onoptions which can be pursued realisticallyChapter Four4-3

OKI Coordinated Public Transit – Human Services Transportation Plan May 2012Identified Need #2:To improve transportation service to target populations through more coordinationamong providersStrategies:o Establish a forum for transportation and social service providers andfunding entities to network with one another, to share information aboutrelevant programs and policies, and to identify opportunities forcoordinationo Identify the means by which a forum among service providers and fundingentities can be scheduled and hosted on a regular basiso Establish a coordinated and sustained resource for users to learn aboutopportunities/programs that could serve their needso Convene transportation providers to pursue connections betweenindividual providers and separate service areaso Ensure coordination of projects/programs by requiring funding applicantsto:• identify any other agencies in the service area for the proposedproject and demonstrate an attempt to coordinate;• compare service hours and areas of nearby agencies with thosethat are being proposed in the application;• review and describe any impediments to coordination, such asfunding or agency restrictions; and• document any coordination effortsIdentified Need #3:To better serve people who use wheelchairs or who need (physical) assistance to travelStrategies:o Prioritize funding for new vehicles capable of transporting an individual ina wheelchairo Prioritize training programs for those serving disabled individuals (drivers,traveler’s aides, etc.)Chapter Four4-4

OKI Coordinated Public Transit – Human Services Transportation Plan May 2012o Prioritize projects including amenities at transit stops or vehicle pick-upareas for disabled individualsIdentified Need #4:To operate transportation services for target populations on a schedule that is morereliable and more frequent than currently available, during late nights and weekends,and coordinated with work shiftsStrategies:o Support incentives for transportation providers who increase travel optionsfor target populations during late nights and weekendso Support incentives for transportation providers who increase travel optionscoordinated with second and third shift employmentIdentified Need #5:To increase the types of destinations offered to target populationsStrategies:o Prioritize funding for providers offering multiple destination typeso Prioritize funding for providers who offer multiple destination types on asingle tripIdentified Need #6:To make fares more affordable for target populationsStrategies:o Support programs providing fare subsidies or vouchers to userso Leverage resources and partnerships that enable more affordable servicesChapter Four4-5

OKI Coordinated Public Transit – Human Services Transportation Plan May 2012Identified Need #7:To better serve target populations for travel to/from jobs and job-related destinations(such as training programs)Strategies:o Prioritize programs that offer affordable fares to/from employment andjob-training siteso Prioritize funding for projects/programs that provide transportation forsecond and third shift employmento Prioritize funding for projects/programs that provide transportation forweekend employmento Prioritize funding for projects/programs that improve transportation toareas of concentrated employment and job centersImplementing these strategies should be considered a dynamic process subject toongoing review by the Oversight Team and responsive both to new opportunities forfunding and collaboration and to the development of new organizations andtechnologies.Chapter Four4-6

OKI Coordinated Public Transit – Human Services Transportation Plan May 20125.1 Establishing PrioritiesChapter 5Priorities for ImplementationImplementation of this plan is expected to occur through efforts made by transitagencies and other transportation providers for target populations in the OKI region,including projects and programs that they initiate. Priorities for implementation includeprojects or programs that address the needs identified in Chapter 4 of this plan.It is expected that many of the efforts undertaken to implement this plan will rely, atleast in part, on federal funding available through the Federal Elderly Individuals andIndividuals with Disabilities (Section 5310), Job Access Reverse Commute (Section5316), and/or the New Freedom (5317) Programs. This Coordinated Public Transit –Human Services Transportation Plan is targeted to serving the populations served bythese three federal programs and is the basis for awarding federal funding for them inmost of the Cincinnati urbanized area. (As explained in Chapter 1, the Cincinnatiurbanized area involves a small part of Dearborn County and OKI was not identified bythe Indiana governor as a Designated Recipient under JARC and New Freedom.)A description of the competitive selection process for JARC/New Freedom federal fundsis provided in Appendix A of this plan for reference, along with an application form.While the competitive selection process information in Appendix A provides more detail,the following general evaluation criteria will be used for project selection and areconsistent with the JARC and New Freedom Program Guidance and ApplicationInstructions, which include selecting projects that:1. address gaps in current service provisions for targeted communities as definedin the local coordinated plan;2. make use of available resources and leverage resources to the extent possible;3. coordinate with other Federal programs (e.g., coordinated services, financialpartnerships);4. can be achieved with the given technical capacity of the project sponsor; and5. demonstrate evidence of broad solicitation for input (coordinated planningprocess).In addition to meeting these general criteria, funding requests that address theidentified needs and that advance the associated strategies identified in Chapter 4 willreceive a higher score in the competitive selection process than those that do not. Thestrategies in Chapter 4 and the criteria considered on the grant application form (seeAppendix A) were developed with input from the Oversight Team and thus reflect thedirect experience and expertise of transportation providers for the target populations.Chapter Five5-1

OKI Coordinated Public Transit – Human Services Transportation Plan May 20125.2 Additional ConsiderationsIn addition to addressing the identified needs and strategies, applications for fundingwill also be evaluated based on how the project addresses the following considerations:Service to targeted populations -Targeted populations include elderly individualsand individuals with disabilities for Section 5310; welfare recipients and eligible lowincome individuals for Section 5316 (JARC); and individuals with disabilities forSection 5317 (New Freedom). Applicants must provide a description of how theirproject will provide service to the identified targeted populations.Elimination or reduction of duplication in services -To ensure appropriatelevels of communication have occurred with other agencies providing similarservices, the applicant will be asked to describe efforts taken to help eliminate orreduce duplication in services and to indicate other agencies contacted and theresults of such efforts, including any letters, agreements, or contracts. Sustainability - Once a project has been initiated, it is important that the projectsustain itself. The low-income or disabled population may become dependent uponthe services funded with JARC and New Freedom federal funds, and applicants needto take precautions so that these services can be continued should the JARC andNew Freedom federal funds become unavailable in the future. JARC and NewFreedom applicants in the Cincinnati urbanized area should indicate how theirprojects will be sustained after the funding period is complete; accordingly, projectsthat demonstrate contingency planning for alternate funding sources will be strongerand will receive higher priority.The project selection process also involves the Oversight Team working with OKI toevaluate applications for funding. To avoid any bias in the process, individual membersof the Oversight Team do not participate in evaluating their own projects if they havesubmitted grant applications. The expertise and involvement of the Oversight Teamprovides additional and valuable perspective from providers and advocates oftransportation services for target populations.Chapter Five5-2

OKI Coordinated Public Transit - Human Services Plan - Appendix AOversight Team - Agency RepresentationButler County Regional Transit AuthorityClermont Transportation ConnectionClovernook Center for the Blind and Visually ImpairedCommunity CabEverybody Rides Metro FoundationMiddletown Transit SystemNorthern Kentucky Area Development DistrictNorthern Kentucky Transit, Inc.Senior Services of Northern KentuckySouthwest Ohio Regional Transit AuthorityTransit Authority of Northern KentuckyWesley Community ServicesAppendix A A-1

OKI Coordinated Public Transit - Human Services Plan - Appendix ACompetitive Selection Process forJARC/New Freedom federal fundsCincinnati Urbanized AreaAdopted August 9, 2007Revised June 10, 2009Appendix A A-2

OKI Coordinated Public Transit - Human Services Plan - Appendix AThe Competitive Selection Process for Job Access and Reverse Commute (Section5316) and New Freedom (Section 5317) federal funds is a requirement under theSafe, Accountable, Flexible, Efficient Transportation Equity Act: A Legacy forUsers (SAFETEA-LU) passed by Congress on August 15, 2005. Applications forthese federal funds, along with the Elderly Individuals and Individuals withDisabilities (Section 5310) federal funds, must be derived from a locallydeveloped Coordinated Public Transit-Human Services Transportation Plan. Inaddition, the designated recipient for JARC and New Freedom federal funds isresponsible for developing the competitive selection process.The Coordinated Public Transit-Human Services Transportation Plan for the OKIRegion, adopted by the OKI Board of Directors on June 14, 2007, will be thebasis for awarding Section 5310, 5316 and 5317 federal funds in the Cincinnatiurbanized area. The following competitive selection process will be used todetermine the funding of applications for the JARC and New Freedom federalfunds in the Cincinnati urbanized area.All FTA grants are reimbursable grants. Costs must be incurred by theapplicant before requesting reimbursement from OKI.The following program goals have been identified under the provisions set forthin SAFETEA-LU, as codified at 49 U.S.C 5316 and 49 U.S.C 5317.Job Access and Reverse Commute Program. The goal of the JARC program is toimprove access to transportation services to employment and employmentrelated activities for welfare recipients and eligible low-income individualsthroughout the country. Toward this goal, the Federal Transit Administration(FTA) provides financial assistance for transportation services, planned,designed, and carried out to meet the transportation needs of eligible lowincomeindividuals in all areas –urbanized, small urban, and rural. The programrequires coordination of federally assisted programs and services in order tomake the most efficient use of Federal resources.New Freedom Program. The New Freedom grant program aims to provideadditional tools to overcome existing barriers facing Americans with disabilitiesseeking integration into the work force and full participation in society. Lack ofadequate transportation is a primary barrier to work for individuals withdisabilities. The 2000 Census showed that only 60% of people between the agesof 16 and 64 with disabilities are employed. The New Freedom formula grantprogram seeks to expand the transportation mobility options available to personswith disabilities beyond the requirements of the Americans with Disabilities Act of1990.1Appendix A A-3

OKI Coordinated Public Transit - Human Services Plan - Appendix AEligible sub recipients (applicants) for JARC and New Freedom funds all intothree categories:a. Private non-profit organizations. A non-profit organization is a corporationor association determined by the Secretary of the Treasury to be anorganization described by 26 U.S.C. 501 (c) which is exempt from taxationunder 26 U.S.C. 501 (a) or one which has been determined under Statelaw to be non-profit and for which the designated State agency hasreceived documentation certifying the status of the non-profitorganization;b. State or local governmental authority; andc. Operators of public transportation services including private operators orpublic transportation services.The following is a description of eligible activities that may be funded with JARCor New Freedom federal funds:Job Access and Reverse Commute Program. Funds from the JARC program areavailable for capital, planning and operating expenses that support thedevelopment and maintenance of transportation services designed to transportlow-income individuals to and from jobs and activities related to theiremployment. Eligible projects may support activities such as:a. Late-night and weekend service;b. Guaranteed ride home service;c. Shuttle service;d. Expanding fixed-route public transit routes;e. Demand-responsive van service;f. Ridesharing and carpooling activities;g. Transit related aspects of bicycling (adding bicycle racks to vehicles tosupport individuals that bicycle a portion of their commute or providingbicycle storage at transit stations);h. Local car loan programs that assist individuals in purchasing andmaintaining vehicles for shared rides;i. Promotion, through marketing efforts of the:(1) use of transit by workers with non-traditional work schedules;(2) use of transit voucher programs by appropriate agencies forwelfare recipients and other low-income individuals(3) development of employer-provided transportation such asshuttles, ridesharing, carpooling; or2Appendix A A-4

OKI Coordinated Public Transit - Human Services Plan - Appendix A(4) use of transit pass programs and benefits under Section 132 ofthe Internal Revenue Code of 1986;j. Supporting the administration and expenses related to voucher programs.k. Applying Geographic Information System (GIS) tools;l. Implementing Intelligent Transportation Systems (ITS), includingcustomer trip information technology;m. Integrating automated regional public transit and human servicetransportation information, scheduling and dispatch functions;n. Deploying vehicle position-monitoring systems;o. Establishing regional mobility managers or transportation brokerageactivities which may include:(1) the promotion, enhancement and facilitation of access totransportation services, including the integration andcoordination of services for individuals with disabilities, olderadults and low income individuals;(2) support for short term management activities to plan andimplement coordinated services;(3) support of state and local coordination policy bodies andcouncils;(4) the operation of transportation brokerages to coordinateproviders, funding agencies and customers;(5) the provision of coordination services, including employerorientedTransportation Management Organizations’; andHuman Service Organizations’ customer-oriented travelnavigator systems and neighborhood travel coordinationactivities such as coordinating individualized travel training andtrip planning for activities for customers;(6) the development and operation of one-stop transportationtraveler call centers to coordinate transportation information onall travel modes and to manage eligibility requirements andarrangements for customers among supporting programs; and(7) Operational planning for the acquisition of intelligenttransportation technologies to help plan and operatecoordinated systems inclusive of Geographic InformationSystems (GIS) mapping, Global Positioning System technology,coordinated vehicle scheduling, dispatching and monitoringtechnologies as well as technologies to track costs and billing ina coordinated system and single smart customer paymentsystems (acquisition of technology is also eligible as a standalone capital expense).3Appendix A A-5

OKI Coordinated Public Transit - Human Services Plan - Appendix ANew Freedom Program. New Freedom program funds are available for capitaland operating expenses that support new public transportation services beyondthose required by the ADA and new public transportation alternatives beyondthose required by the ADA designed to assist individuals with disabilities withaccessing transportation services, including transportation to and from jobs andemployment support services. For the purpose of the New Freedom program,“new” service is any service or activity that was not operational before August10, 2005 and did not have an identified funding source as of August 10,2005 asevidenced by inclusion in the Transportation Improvement Program (TIP) or theState Transportation Improvement Program (STIP).Both new public transportation services and new public transportationalternatives are required to go beyond the requirements of the ADA and must (1)be targeted toward individuals with disabilities; and (2) meet the intent of theprogram by removing barriers to transportation and assisting persons withdisabilities with transportation, including transportation to and from jobs andemployment services.Maintenance of Effort: Recipients or sub recipients may not terminate paratransitenhancements or other services funded as of August 10, 2005, in an effort toreintroduce the services as “new” and then receive New Freedom funds for thoseservices.a. New Public Transportation Services Beyond the ADA. The followingactivities are examples of eligible projects meeting the definition of newpublic transportation.(1) Enhancing public transportation services beyond minimumrequirements of the ADA. Paratransit services can be eligible underNew Freedom in several ways as long as the services provided meetthe definition of “new:”(a) Expansion of paratransit service parameters beyond the ¾ milerequired by the ADA;(b) Expansion of current hours of operation for paratransit servicesthat are beyond those provided on the fixed route services;(c) The provision of same day service;(d) Enhancement of the level of service by providing escorts orassisting riders through the door of their destination;4Appendix A A-6

OKI Coordinated Public Transit - Human Services Plan - Appendix A(e) Acquisition of vehicles and equipment designed to accommodatemobility aids that exceed the dimensions and weight ratingsestablished for common wheelchairs under the ADA and laborcosts of aides to help drivers assist passengers with over-sizedwheelchairs. This would permit the acquisition of lifts with a largercapacity, instead of just modifications to lifts with a 600 lb designload, as well as the acquisition of heavier-duty vehicles forparatransit and/or demand-response service; and(f) Installation of additional securement locations in public busesbeyond what is required by the ADA.(2) Feeder services. New “feeder” service (transit service that providesaccess) to commuter rail, commuter bus, intercity rail, and intercitybus stations, for which complementary paratransit service is notrequired under the ADA.(3) Making accessibility improvements to transit and intermodal stationsnot designated as key stations. Improvements for accessibility atexisting transportation facilities that are not designated as keystations established under 49 CFR 37.47, 37.51, or 37.53, and thatare not required under 49 CFR 37.43 as part of an alteration orrenovation to an existing station, so long as the projects are clearlyintended to remove barriers that would otherwise have remained.New Freedom funds are eligible to be used for new accessibilityenhancements that remove barriers to individuals with disabilities sothey may access greater portions of public transportation systems,such as fixed-route bus service, commuter rail, light rail and rapid rail.This may include:(a) Building an accessible path to a bus stop that is currentlyinaccessible, including curbcuts, sidewalks, accessible pedestriansignals or other accessible features,(b) Adding an elevator or ramps, detectable warnings, or otheraccessibility improvements that are not otherwise required underthe ADA to a non-key station,(c) Improving signage, or wayfinding technology, or(d) Implementation of other technology improvements that enhanceaccessibility for persons with disabilities.(4) Travel training. New training programs for individual users onawareness, knowledge, and skills of public and alternative5Appendix A A-7

OKI Coordinated Public Transit - Human Services Plan - Appendix Atransportation options available in their communities. This includestravel instruction and travel training services.b. New Public Transportation Alternatives Beyond the ADA. The followingactivities are examples of projects that are eligible as new publictransportation alternatives beyond the ADA under the New Freedomprogram:(1) Purchasing vehicles to support new accessible taxi, ride sharing,and/or vanpooling programs. New Freedom funds can be used topurchase and operate accessible vehicles for use in taxi, ridesharingand/or van pool programs provided that the vehicle has the capacityto accommodate a passenger who uses a "common wheelchair" asdefined under 49 CFR 37.3, at a minimum, while remaining in his/herpersonal mobility device inside the vehicle, and meeting the samerequirements for lifts, ramps and securement systems specified in 49CFR part 38, subpart B.(2) Supporting the administration and expenses related to new voucherprograms for transportation services offered by human serviceproviders. This activity is intended to support and supplement existingtransportation services by expanding the number of providersavailable or the number of passengers receiving transportationservices. Only new voucher programs or expansion of existingprograms are eligible under the New Freedom program. Vouchers canbe used as an administrative mechanism for payment of alternativetransportation services to supplement available public transportation.The New Freedom program can provide vouchers to individuals withdisabilities to purchase rides, including: (a) mileage reimbursement aspart of a volunteer driver program; (b) a taxi trip; or (c) trips providedby a human service agency. Providers of transportation can thensubmit the voucher for reimbursement to the recipient for paymentbased on pre-determined rates or contractual arrangements. Transitpasses for use on existing fixed route or ADA complementaryparatransit service are not eligible. Vouchers are an operationalexpense which requires a 50/50 (Federal/local) match.(3) Supporting new volunteer driver and aide programs. New volunteerdriver programs are eligible and include support for costs associatedwith the administration, management of driver recruitment, safety,background checks, scheduling, coordination with passengers, andother related support functions, mileage reimbursement, andinsurance associated with volunteer driver programs. The costs ofnew enhancements to increase capacity of existing volunteer driverprograms are also eligible. FTA notes that any volunteer program6Appendix A A-8

OKI Coordinated Public Transit - Human Services Plan - Appendix Asupported by New Freedom must meet the requirements of both“new” and “beyond” the ADA. FTA encourages communities to offerconsideration for utilizing all available funding resources as anintegrated part of the design and delivery of any volunteer driver/aideprogram.(4) Supporting new mobility management and coordination programsamong public transportation providers and other human serviceagencies providing transportation. Mobility management techniquesmay enhance transportation access for populations beyond thoseserved by one agency or organization within a community. Forexample, a non-profit agency could receive New Freedom funding toshare services it provides to its own clientele with other individualswith disabilities and coordinate usage of vehicles with other nonprofits.Mobility management is intended to build coordination amongexisting public transportation providers and other transportationservice providers with the result of expanding the availability ofservice. Mobility management activities may include:(a) The promotion, enhancement, and facilitation of access totransportation services, including the integration and coordinationof services for individuals with disabilities, older adults, and lowincome individuals;(b) Support for short term management activities to plan andimplement coordinated services;(c) The support of State and local coordination policy bodies andcouncils;(d) The operation of transportation brokerages to coordinateproviders, funding agencies and customers;(e) The provision of coordination services, including employerorientedTransportation Management Organizations’ and HumanService Organizations’ customer-oriented travel navigator systemsand neighborhood travel coordination activities such ascoordinating individualized travel training and trip planningactivities for customers;(f) The development and operation of one-stop transportationtraveler call centers to coordinate transportation information on alltravel modes and to manage eligibility requirements andarrangements for customers among supporting programs; and7Appendix A A-9

OKI Coordinated Public Transit - Human Services Plan - Appendix A(g) Operational planning for the acquisition of intelligenttransportation technologies to help plan and operate coordinatedsystems inclusive of Geographic Information Systems (GIS)mapping, Global Positioning System technology, coordinatedvehicle scheduling, dispatching and monitoring technologies aswell as technologies to track costs and billing in a coordinatedsystem and single smart customer payment systems (acquisitionof technology is also eligible as a stand alone capital expense).On April 29, 2009 FTA expanded the type of projects it considers to be “beyondthe ADA” and thus increase the types of projects eligible for funding under theNew Freedom program. Under this interpretation, new and expanded fixed routeand demand responsive transit service planned for and designed to meet theneeds of individuals with disabilities are eligible projects.Federal/Local Matching RequirementsJARC and New Freedom federal funds may be used to finance capital andoperating expenses. The Federal share of eligible capital costs may not exceed80% of the net capital costs of the program. The Federal share of the eligibleoperating costs may not exceed 50% of the net operating costs of the activity.The local share of eligible capital costs shall be no less than 20% of the net costof the activity, and the local share for eligible operating costs shall be no lessthan 50% of the net operating costs. All of the local share must be providedfrom sources other than Federal DOT funds. Some examples of sources of localmatch which may be used for any or all of the local share include: State or localappropriations; other non-DOT Federal funds; dedicated tax revenues; privatedonations; revenue from human service contracts; toll revenue credits; and netincome generated from advertising and concessions. Non-cash share such asdonations, volunteer services, and in-kind contributions is eligible to be countedtoward the local match. The value of any non-cash share shall be documentedand supported, represent a cost which would otherwise be eligible under theprogram, and be included in the net project costs in the project budget.Income from contracts to provide human service transportation may be usedeither to reduce the net project cost (treated as revenue) or to provide localmatch for JARC and New Freedom operating assistance. In either case, the costof providing the contract service is included in the total project cost.Exceptions. The Federal share is 90% for vehicle-related equipment and facilitiesrequired by the Clean Air Act Amendments of 1990 (CAAA) or the Americans withDisabilities Act of 1990 (ADA). It is only the incremental cost of the equipment orfacility required by the CAAA or ADA that may be funded at 90%, not the entirecost of the vehicle or facility, even if the vehicle or facility is purchased for use inservice required by the ADA or CAAA. States wishing to apply for assistance atthe higher match ratio should consult the FTA regional office for further guidance8Appendix A A-10

OKI Coordinated Public Transit - Human Services Plan - Appendix Aregarding methods of computing the incremental cost before submitting anapplication.Use of Other Federal Funds. Local match may be derived from other Federalprograms that are eligible to be expended for transportation, other than fundsfrom DOT programs. Examples include Temporary Assistance for Needy Families,Medicaid, employment training programs, Rehabilitation Services, andAdministration on Aging. To be eligible for local match for FTA funds, the otherFederal funds must be used for activities included in the total net project costs ofthe FTA grant. Expenditure of other Federal funds for transportation outside ofthe scope of the project cannot be applied as a credit for local match in the FTAgrant.The following evaluation criteria will be used for project selection for applicantsseeking JARC and New Freedom funds in the Cincinnati urbanized area. Thesecriteria follow the strategies suggested in the JARC and New Freedom ProgramGuidance and Application Instructions which include selecting projects that:1. address gaps in current service provisions for targetedcommunities as defined in the local coordinated plan;2. make use of available resources and leverage resources to theextent possible;3. coordinate with other Federal programs (e.g., coordinatedservices, financial partnerships);4. can be achieved with the given technical capacity of the projectsponsor; and5. demonstrate evidence of broad solicitation for input(coordinated planning process).Please complete the Job Access/Reverse Commute and New Freedom applicationto submit your project for consideration.9Appendix A A-11

OKI Coordinated Public Transit - Human Services Plan - Appendix AAPPLICATION FORM—JOB ACCESS/REVERSE COMMUTE (SECTION 5316) ANDNEW FREEDOM (SECTION 5317) FEDERAL FUNDSOKI Regional Council of GovernmentsApplicant:Address:Date:Contact Person/Title/e-mail address:What type of eligible applicant is the organization?:Private non-profit agencyState or local governmental authorityOperator of public transportation services (including private operators orpublic transportation services)Description of Agency, including mission statement if applicable:Does the Agency have a current JARC or New Freedom Project?If yes, indicate date of award, amount of federal funds awarded and remaining balance of federal fundsDescription of Proposed Project:(refer to pages 2 - 7 of the Competitive Selection Process for a listing of eligible projects)Projected Cost Estimate of Project:The federal share of eligible capital and planning costs may not exceed 80% of the net cost of the activity.The federal share of the eligible operating costs may not exceed 50% of the net operating costs of the activity.Type of funds requested:Job Access and Reverse CommuteNew FreedomTotal Federal Funds requestedFederal percentageTotal Match providedMatch percentageTotal cost of project 100% (total federal & matchpercentages must equal 100)Eligible capital and planning projects require a 20 percent match of net project costEligible operating projects require a 50 percent match of net operating costsAppendix A 1A-12Revised June 2011

OKI Coordinated Public Transit - Human Services Plan - Appendix AAPPLICATION FORM—JOB ACCESS/REVERSE COMMUTE (SECTION 5316) ANDNEW FREEDOM (SECTION 5317) FEDERAL FUNDSOKI Regional Council of GovernmentsSource of match for JARC or New Freedom federal funds:Please note all matching funds must be provided from sources other than Federal Department ofTransportation (DOT) funds. Include documentation such as a resolution, ordinance or managementletter with identified available and accessible local share.1. Is your agency identified in the Coordinated Public Transit-Human Services Transportation Planfor the OKI region? yes no2. What gaps in service/identified needs will your project help to fill? (See Chapter 4 of CoordinatedPlan)(0-15 points)3. What strategies does your project undertake to address the identified gaps in service as describedin the Coordinated Public Transit-Human Services Transportation Plan.(0-15 points)4. Does your project provide service to the targeted populations? (see maps in Coordinated Plan)(0-15 points)Appendix A 2A-13Revised June 2011

OKI Coordinated Public Transit - Human Services Plan - Appendix AAPPLICATION FORM—JOB ACCESS/REVERSE COMMUTE (SECTION 5316) ANDNEW FREEDOM (SECTION 5317) FEDERAL FUNDSOKI Regional Council of Governments5. What Coordination efforts has the applicant undertaken to help eliminate or reduce duplicationin services? Indicate which agencies you contacted and the results of your efforts. Attach any letters,agreements, contracts or memos as documentation.(0-25 points)6. What steps has the applicant undertaken to assure sustainability of the project should JARC orNew Freedom federal funds no longer become available?(0-15 points)7. Describe the anticipated benefits of the project such as number of passengers served, costsavings, benefits to the targeted populations, etc.(0-15 points)Appendix A 3A-14Revised June 2011

Appendix B - Survey Results From Transportation Operator AgenciesSpecialized Transportation Providers1. Agency NameResponseCount28answered question 28skipped question 02. Contact NameResponseCount28answered question 28skipped question 03. Contact e-mailResponseCount28answered question 28skipped question 0Appendix B B-11 of 14

Appendix B - Survey Results From Transportation Operator Agencies4. TelephoneResponseCount28answered question 28skipped question 05. Street AddressResponseCount28answered question 28skipped question 06. Please provide a mission statement for your agency or general description of servicesprovided.ResponseCount28answered question 28skipped question 0Appendix B B-22 of 14

7. What types of specialized transportation users do you serve? Please check all thatapply.Appendix B - Survey Results From Transportation Operator AgenciesResponsePercentResponseCountElderly 96.2% 25People with physical disabilities 88.5% 23People with mental disabilities 76.9% 20Low-income 73.1% 19Additional Detail9answered question 26skipped question 28. Please describe your geographic service area.ResponseCount26answered question 26skipped question 2Appendix B B-33 of 14

Appendix B - Survey Results From Transportation Operator Agencies9. What type of transportation provider are you? Please check all that applyResponsePercentResponseCountTransit agency 29.2% 7Social service agency 62.5% 15Private/commercial provider withhandicapped accessibility20.8% 5Taxi/cab service 4.2% 1Other (please specify)4answered question 24skipped question 4Appendix B B-44 of 14

Appendix B - Survey Results From Transportation Operator Agencies10. What kinds of trips do you provide? Please check all that applyResponsePercentResponseCountGeneral transportation 50.0% 13Transit agency 30.8% 8Nursing homes, retirement centers,senior centers61.5% 16Residential/home service 61.5% 16Social serviceagencies/organizations65.4% 17Medical transportation 73.1% 19Adult day care 50.0% 13Places of employment 53.8% 14Job training 38.5% 10Grocery shopping 73.1% 19Other life maintenance: shopping,post office, banking65.4% 17Social or entertainment 73.1% 19School 34.6% 9Other (please specify)4answered question 26skipped question 2Appendix B B-55 of 14

Appendix B - Survey Results From Transportation Operator Agencies11. What destinations or areas do you serve most frequently?ResponseCount24answered question 24skipped question 412. What destinations are most often requested by specialized transportation users thatare not served?ResponseCount19answered question 19skipped question 913. When is your service available? Please check all that apply.ResponseCount16answered question 16skipped question 12Appendix B B-66 of 14

Appendix B - Survey Results From Transportation Operator Agencies14. When is your service available? Please check all that apply.ResponsePercentResponseCountWeekdays 92.0% 23Weekends 44.0% 11Evenings 36.0% 924/7 12.0% 3Other (please specify)8answered question 25skipped question 315. What services do you provide? Please check all that apply.ResponsePercentResponseCountFixed route with fixed schedule 42.3% 11Door-to-door service 80.8% 21Thru-the-door to thru-the-doorservice38.5% 10Demand response / on-demand 46.2% 12Same-day service 50.0% 13Next-day 57.7% 15Other (please specify)10answered question 26skipped question 2Appendix B B-77 of 14

Appendix B - Survey Results From Transportation Operator Agencies16. Please specify eligibility requirements for your specialized transportation services.ResponseCount25answered question 25skipped question 317. Do you refer users to other services?ResponsePercentResponseCountYes 100.0% 25No 0.0% 0Please explain (optional)18answered question 25skipped question 318. Do you charge or accept a fare for your transportation services?ResponsePercentResponseCountYes 76.9% 20No 23.1% 6If yes, how much is the fare?20answered question 26skipped question 2Appendix B B-88 of 14

Appendix B - Survey Results From Transportation Operator Agencies19. Do you provide service for users that do not pay?ResponsePercentResponseCountYes 60.0% 15No 40.0% 10answered question 25skipped question 320. How many vehicles do you own?ResponseCount26answered question 26skipped question 221. Please indicate the capacity and condition of vehicles owned.ResponsePercentResponseCountVehicle Type (bus, taxi, van, etc.)100.0% 26#Passenger seats100.0% 26#Wheelchair positions100.0% 26Condition (Excellent, good, fair,poor) 100.0% 26answered question 26skipped question 2Appendix B B-99 of 14

Appendix B - Survey Results From Transportation Operator Agencies22. Please indicate the capacity and condition of vehicles owned.ResponsePercentResponseCountVehicle Type (bus, taxi, van, etc.)100.0% 21#Passenger seats100.0% 21#Wheelchair positions100.0% 21Condition (Excellent, good, fair,poor) 100.0% 21answered question 21skipped question 723. Please indicate the capacity and condition of vehicles owned.ResponsePercentResponseCountVehicle Type (bus, taxi, van, etc.)100.0% 16#Passenger seats100.0% 16#Wheelchair positions100.0% 16Condition (Excellent, good, fair,poor) 100.0% 16answered question 16skipped question 12Appendix B B-1010 of 14

Appendix B - Survey Results From Transportation Operator Agencies24. Do you operate vehicles that are not owned by your agency?ResponsePercentResponseCountYes 3.8% 1No 96.2% 25If yes How many? Who owns these vehicles?1answered question 26skipped question 225. How many one-way trips for specialized transportation users do you provide permonth?ResponseCount25answered question 25skipped question 326. Does your transportation service have additional capacity?ResponsePercentResponseCountYes 40.0% 10No 60.0% 15If yes, please explain days or times that capacity is available.10answered question 25skipped question 3Appendix B B-1111 of 14

Appendix B - Survey Results From Transportation Operator Agencies27. What are major obstacles to coordinating the operation of specialized transportationservices? Please check all that apply.ResponsePercentResponseCountRestrictions on use of programfunds85.0% 17Eligibility requirements of users 40.0% 8Limitations on geographic servicearea60.0% 12Hours of operation 30.0% 6Preference for an independentoperation15.0% 3Other (please specify)10answered question 20skipped question 8Appendix B B-1212 of 14

Appendix B - Survey Results From Transportation Operator Agencies28. Are you interested in expanding your specialized transportation service? Please checkall that apply.Please check all that applyPriorityPossiblyResponseCountGeographic coverage 41.7% (5) 58.3% (7) 12Evening service 30.0% (3) 70.0% (7) 10Weekend service 28.6% (2) 71.4% (5) 7Handicapped-accessible service 75.0% (9) 25.0% (3) 12Door-to-door 62.5% (5) 37.5% (3) 8Through-the-door to through-thedoor25.0% (1) 75.0% (3) 4Next-day or same-day service 57.1% (4) 42.9% (3) 7Lower fares 57.1% (4) 42.9% (3) 7Medical trips 53.8% (7) 46.2% (6) 13Non-medical trips 52.9% (9) 47.1% (8) 17Employment trips 61.5% (8) 38.5% (5) 13Inter-agency coordination 46.2% (6) 53.8% (7) 13Other (please specify)4answered question 22skipped question 6Appendix B B-1313 of 14

Appendix B - Survey Results From Transportation Operator Agencies29. What limits your ability to expand or improve specialized transportation services?Please check all that apply.ResponsePercentResponseCountNot an immediate need 4.2% 1Condition of vehicles 25.0% 6Need for drivers 16.7% 4Operating costs (fuel,maintenance)75.0% 18Vehicle capital cost 62.5% 15Accessibility of vehicles 16.7% 4Other (please specify)5answered question 24skipped question 4Appendix B B-1414 of 14

Agencies That Serve Specialized TransportationUsersAppendix B - Survey Results From Transportation Operator Agencies1. Agency NameResponseCount9answered question 9skipped question 12. Contact NameResponseCount9answered question 9skipped question 13. Contact EmailResponseCount9answered question 9skipped question 1Appendix B B-151 of 10

Appendix B - Survey Results From Transportation Operator Agencies4. TelephoneResponseCount9answered question 9skipped question 15. Street AddressResponseCount9answered question 9skipped question 16. Please provide a mission statement for your agency or general description of servicesprovided.ResponseCount8answered question 8skipped question 2Appendix B B-162 of 10

7. What types of specialized transportation users do you serve? Please check all thatapply.Appendix B - Survey Results From Transportation Operator AgenciesResponsePercentResponseCountElderly 62.5% 5People with physical disabilities 50.0% 4People with mental disabilities 75.0% 6Low-income 62.5% 5Other (please specify)1answered question 8skipped question 28. Please describe your geographic service area.ResponseCount8answered question 8skipped question 2Appendix B B-173 of 10

Appendix B - Survey Results From Transportation Operator Agencies9. What types of transportation providers serve your clients? Please check all that apply.ResponsePercentResponseCountTransit agency with fixed busroute75.0% 6Operator of dial-a-ride/demandresponse bus or shuttle75.0% 6Social service agency 37.5% 3Private/commercial provider withhandicapped accessibility75.0% 6Taxi/cab 62.5% 5Other (please specify)1answered question 8skipped question 2Appendix B B-184 of 10

Appendix B - Survey Results From Transportation Operator Agencies10. What kinds of trips do your clients make? Please check all that apply.ResponsePercentResponseCountGeneral transportation 66.7% 6Travel from nursing homes,retirement centers, senior centers44.4% 4Travel from residence / homeservice55.6% 5Travel to social serviceagencies/organizations77.8% 7Medical transportation 77.8% 7Adult day care 33.3% 3Places of employment 88.9% 8Job training 88.9% 8Grocery shopping 55.6% 5Other life maintenance: shopping,post office, banking66.7% 6Social or entertainment 55.6% 5School 44.4% 4Other (please specify) 0answered question 9skipped question 1Appendix B B-195 of 10

11. What destinations are needed / most often requested by your clients that are notserved?Appendix B - Survey Results From Transportation Operator AgenciesResponseCount8answered question 8skipped question 212. When do your clients need service? Please check all that applyResponsePercentResponseCountWeekdays 88.9% 8Weekends 55.6% 5Evenings 88.9% 824/7 44.4% 4Other (please specify) 0answered question 9skipped question 1Appendix B B-206 of 10

Appendix B - Survey Results From Transportation Operator Agencies13. What services do your clients need? Please check all that apply.ResponsePercentResponseCountFixed route with fixed schedule 100.0% 8Door-to-door service 75.0% 6Thru-the-door to thru-the-doorservice25.0% 2Demand response / on-demand 75.0% 6Same-day service 87.5% 7Next-day service 50.0% 4Other (describe)1answered question 8skipped question 214. Do you assist your clients in obtaining transportation?ResponsePercentResponseCountYes 77.8% 7No 22.2% 2answered question 9skipped question 1Appendix B B-217 of 10

Appendix B - Survey Results From Transportation Operator Agencies15. If yes, how do you provide assistance? Please check all that apply.ResponsePercentResponseCountreserve/schedule transportation 42.9% 3refer clients to transportationproviders100.0% 7coordinate transportationconnections57.1% 4coordinate with other agencies toschedule transportation57.1% 4cover the cost for transportation 57.1% 4cover part of the cost fortransportation57.1% 4purchase transportation from aprovider:57.1% 4Other (please specify)1answered question 7skipped question 316. If you purchase transportation services, from what provider do you purchase service?ResponseCount5answered question 5skipped question 5Appendix B B-228 of 10

Appendix B - Survey Results From Transportation Operator Agencies17. Please specify eligibility requirements for the transportation services that you provideto your clients.ResponseCount6answered question 6skipped question 418. Do your clients pay all or part of the cost for transportation services?ResponsePercentResponseCountYes 75.0% 6No 25.0% 2answered question 8skipped question 219. If you are interested in coordinating your transportation services with other agencies,please check all that you would consider.ResponsePercentResponseCountScheduling / using a dispatchservice75.0% 3Billing 100.0% 4Other (please specify) 0answered question 4skipped question 6Appendix B B-239 of 10

Appendix B - Survey Results From Transportation Operator Agencies20. What transportation needs do your clients have that are not being met? Please checkall that apply.ResponsePercentResponseCountExpanded geographic coverage 100.0% 9Evening service 77.8% 7Weekend service 66.7% 6Handicapped-accessible service 44.4% 4Door-to-door service 44.4% 4Through-the-door to through-thedoorservice22.2% 2Next-day or same-day service 55.6% 5Lower fares 88.9% 8Medical trips 44.4% 4Non-medical trips 44.4% 4Employment trips 66.7% 6Inter-agency coordination 55.6% 5Other (please specify) 0answered question 9skipped question 1Appendix B B-2410 of 10

Appendix B - Survey Results From Transportation Operator Agencies1. What type of specialized transportation user do yourepresent? Check as many as apply.People who are elderlyPeople that have physical disabilitiesPeople that have mental disabilitiesPeople that have limited incomeOther (please specify)2. How often do you use taxi service?Frequently – more than once a weekSometimesRarelyNeverOption to explain3. How well does taxi service meet your transportationneeds?WellAdequatelyPoorlyOption to explainAppendix B B-25

Appendix B - Survey Results From Transportation Operator Agencies4. How often do you use public transit?Frequently – more than once a weekSometimesRarelyNeverOption to explain5. Which transit system serves your area? Check allthat apply.Butler County Regional Transit AuthorityClermont Transportation ConnectionMetro/SORTA/Southwest Ohio Regional TransitAuthorityMiddletown Transit SystemTANK/Transit Authority of Northern KentuckyWarren County TransitOption to explain6. How well does public transit meet yourtransportation needs?WellAdequatelyPoorlyOption to explainAppendix B B-26

Appendix B - Survey Results From Transportation Operator Agencies7. How often do you use transportation provided by asocial service agency?Frequently – more than once a weekSometimesRarelyNeverOption to explain8. What social service agency transportation do youuse?9. How well does social service agency transportationmeet your transportation needs?WellAdequatelyPoorly10. Do you use transportation other than taxi, publictransit, or a social service agency?YesNoOption to explainAppendix B B-27

Appendix B - Survey Results From Transportation Operator Agencies11. What improvements are needed to meet yourtransportation needs? Please check all that apply.Geographic area of serviceEvening serviceWeekend serviceHandicapped-accessible serviceDoor-to-door serviceThrough-the-door service / personal assistance withtravelNext-day or same-day serviceAffordability of faresDestinations of medical tripsDestinations of shopping and non-medical tripsDestinations of employment tripsInter-agency coordinationFrequency of serviceGuaranteed ride home serviceCorrelation of transportation schedule to work shiftAvailability of information on routes, schedules, etc.Ability to transfer between systemsAbility to transfer between routesEligibility requirementsOther needs/CommentsAppendix B B-28

Appendix B - Survey Results From Transportation Operator Agencies12. What three improvements are most important toyou?Geographic area of serviceEvening serviceWeekend serviceHandicapped-accessible serviceDoor-to-door serviceThrough-the-door service / personal assistance withtravelNext-day or same-day serviceAffordability of faresDestinations of medical tripsDestinations of shopping and non-medical tripsDestinations of employment tripsInter-agency coordinationFrequency of serviceGuaranteed ride home serviceCorrelation of transportation schedule to work shiftAvailability of information on routes, schedules, etc.Ability to transfer between systemsAbility to transfer between routesEligibility requirementsOther (please specify)Appendix B B-29

Appendix B - Survey Results From Transportation Operator Agencies13. Where do you live?Butler CountyClermont CountyHamilton CountyWarren CountyBoone, Campbell, or Kenton CountyOther (please specify)14. In what community is your residence located?15. Optional – comments on this surveyAppendix B B-30

Appendix B - Survey Results From Transportation Operator AgenciesPublic Survey of Specialized Transportation Service User NeedsQuestion 1Public Survey of Specialized Transportation Service User NeedsWhat type of specialized transportation user do you represent? Check as manyas apply.What type of specialized transportation user do you represent? Check as many as apply.Response CountResponsePercentAnswer Options70.0%60.0%50.0%50.7% 14744.1% 12832.1% 9357.6% 16711.4% 33People who are elderlyPeople that have physical disabilitiesPeople that have mental disabilitiesPeople that have limited incomeOther (please specify)40.0%30.0%29012answered questionskipped question20.0%10.0%0.0%Other (pleasespecify)People that havelimited incomePeople that havemental disabilitiesPeople that havephysicaldisabilitiesPeople who areelderlyNumber Response Date1 A person who is blind2 Has own car3 My daughter4 n/a5 I drive myself, except when I go to the Cincinnati Eye Institute, use the bus service6 Car - drive7 None specialized8 none9 n/a10 Don't use, I drive myself11 ?12 People who just can't drive13 middle age14 n/a15 Middle age16 All people who use public transportation17 Poor and advocate18 Do not use19 n/a20 Grocery Shopping21 n/a22 None of the above23 Limited Mobility - need lift24 none25 Illness26 No other Transp.27 I do not need as of yet. My license is still valid until March 2013.28 Service provider for people with disabilities29 I work with people with these issues that rely on public transportation30 Not a specialized transportation user31 I represent all the people above as a case manager.32 developmental disability33 I am a butler county board of developmental disability case managerAppendix B B-31

Appendix B - Survey Results From Transportation Operator AgenciesPublic Survey of Specialized Transportation Service User NeedsPublic Survey of Specialized Transportation Service User NeedsHow often do you use taxi service?Answer OptionsFrequently – more than once a weekSometimesRarelyNeverOption to explainNumber Option to explain Categories1 cant afford2 cost too much3 Cant afford to pay the fees4 Have somone drive me5 Didn't know one existed6 Too expensive7 Go to Doctor 3 days/ weekResponse Percent ResponseCount8.1% 2413.1% 3913.5% 4066.3% 19757answered question297skipped question58 When I lived in Owensboro, KY they had good taxi services and could be used frequently. This was a private entity and not government subsidized.9 No taxi cabs10 Too expensive11 Own car12 use car13 can't afford14 Still able to drive15 too expensive16 Transportation to therapy and Dr. appointments17 parents di drive me18 Not at the present but in the future (frequently)19 too costly...no job20 Have no car21 Still drive22 Medical Bus Only23 After my stay in hospital, they sent me home in a hospital cab24 My family helps25 Still use own car26 Currently have own transportation27 Weekly28 I drive occasionally or family29 Depends on weather and gas prices30 Still able to drive31 Not available here70.0%60.0%50.0%40.0%30.0%20.0%10.0%32 weekly33 lack of funding34 Taxi's are too expensive for traveling to appointments downtown at Chidren's Hospital.0.0%Frequently – morethan once a weekHow often do you use taxi service?Sometimes Rarely NeverAppendix B B-32

Appendix B - Survey Results From Transportation Operator AgenciesPublic Survey of Specialized Transportation Service User Needs35 He used transportation 5 days a week this past summer when working at Kings Island through the Warren Co. Board of DD program.36 Contract through a taxi company.37 Mother drives.38 Don't feel safe.39 There are no taxi services in this area.40 Long distance from taxi services.41 If UTS is considered taxi service42 I never use taxi service i can t afford it43 No need to use it yet as my son isn't in the workforce yet. he will be within 18 months and transportation will definitely be a need44 wheelchair user/it does not break down well.45 Have not had to do so yet46 Use to get to and from work when my parents cannot take me.47 Only because we contract with a Taxi company otherwise it is too expensive.48 Only for the evenings, maybe if we need a DD49 So far I have been able to drive to 74150 UTS51 Because cabs that have wheelchair access charge more than double / triple the charge that a non wheelchair user would pay. This is not the case in other cities such as Portland OR or even Louisville KY.52 I'm taking this survey for my daughter and she lives at home (she'll be 21 in December)53 I choose to drive my adult child where she needs to go.54 Daily55 Daily56 Used in the past and driver tied my loved ones hands together. will never ride alone again.57 Taxis cannot accomodate wheelchairs.Appendix B B-33

Appendix B - Survey Results From Transportation Operator AgenciesPublic Survey of Specialized Transportation Service User NeedsPage 3Public Survey of Specialized Transportation Service User NeedsHow well does taxi service meet your transportation needs?How well does taxi service meet your transportation needs?Answer OptionsWellAdequatelyPoorlyOption to explainResponse ResponsePercent Count22.1% 3330.2% 4547.7% 7% 7162answered questionskipped question149153WellNumber Option to explain CategoriesTaxis are the best possible manner ofgetting around and somewhat comparableto having one's own car; however, they are1far from affordable without a voucherprogram. How hard is this concept tounderstand? Where would you be if you didnot drive?2 too expensive3 Not true taxi4 no money5 never used it6 never use one7 n/a8 n/a9 n/a10 Never rode in a Taxi11 very expensiveit sucks..have to call back..they drive like12 assholes and give others the finger13 Can't afford14 Very expensive!!15 n/a16 n/a17 n/a18 n/aFell down getting in back seat, now ride infront seat.19 Have to wait a long time for a ride home.20 Never needed21 n/a22 n/a23 don't use24 none25 n/a26 None available27 Don't useExcept trips back, take longer than28 expected and cost more29 none available30 Don't use31 Don't use32 No taxi available33 Do not use34 Too Expensive35 Don't need.Is is an expensive altenative to public36 transportation37 Too expensiveAdequatelyPoorlyAppendix B B-34

Appendix B - Survey Results From Transportation Operator Agencies38 too costly.There is no trust for taxis especially in39 dealing with the senior populations.40 Too expensive.41 n/aSon would be lost if a problem or confusion42 occurred.43 Don't feel safe.44 There are no services.45 n/aIf UTS - it's difficult to have them meet my46 clients needs for appointments.47 N/A48 i don't use itFrequent difficulties if any changes are49 made in schedule, destination, etc...50 Can't afford it!51 too expensive52 Too costly53 Cost prohibitive54 N/A55 N/a56 Limited area of serviceA lot of folks use UTS (universaltransportation systems) to get to and fromwork and they get you there but it costs a57 small fortune.After regular hours and whre the bus don't58 run.59 see abovetoo costly, I would never use it for her, we60 live too far out.It is very expensive and the individual couldnot pay for the transportation without state61 assistance62 See abovePublic Survey of Specialized Transportation Service User NeedsPage 3Appendix B B-35

Appendix B - Survey Results From Transportation Operator AgenciesPublic Survey of Specialized Transportation Service User NeedsPage 4Public Survey of Specialized Transportation Service User NeedsHow often do you use public transit?How often do you use public transit?How often do you use public transit?Response Percent Response CountAnswer Options50.0%50.0%45.0%45.0%40.0%40.0%23.2% 6817.7% 5213.3% 3946.4% 13657Frequently – more than once a weekSometimesRarelyNeverOption to explain35.0%35.0%2939answered questionskipped question30.0%30.0%25.0%25.0%Number Option to explain Categories20.0%20.0%15.0%15.0%10.0%10.0%5.0%5.0%Virtually never because, although we bought our home forty-four years agoand rode the bus daily for thirty-six years, the bus service has been takenaway from our area to the point that we can no longer use it to any degree.Also, a taxi voucher program is far superior to public transit, and it is avery cost effective program because only vouchers are needed. Taxis andtaxi companies already exist. We just need taxis to be affordable.10.0%0.0%Sometimes Rarely NeverSometimes Rarely NeverFrequently moreFrequently – morethan once weekthan once a week2 its too nasty3 Cut 78 Route through Wyoming4 not yet5 kids drive6 Use car now, maybe in the future7 Long waits8 Need assistance, which is not provided by public transit9 once/ week10 when I need to use it11 own car12 To therapy and Dr. appointments13 Not at the present but hopefully in the futuresince there is none in butler county I either pay for my rides or someonehelps me with expenses of the rides. Also, weekend trips are very14 expensive.I used to a helluva lot, but my beloved parents helped me out untili they15 died. Now I pray that my vehicle holds up until I die..sob...16 No car17 Disabled and can't ride18 For Dr. apts, grocery. Would use more if affordable and longer hours19 Still drive20 Nurse Care after surgery21 Have my own car22 Have own car23 Every Thursday24 Weather related25 Still drive26 Timing is not good for seniors27 None available28 I have a carAppendix B B-36

Appendix B - Survey Results From Transportation Operator Agencies23 Every Thursday29 Plan on using in future (van)30 To go to Station Hill31 Consumers use public transit often!Public Survey of Specialized Transportation Service User NeedsPage 4often not available unless an appointment is made prior to use. that is32 rarely an option33 Clermont County does not have a good system for public transitUnreliable service: never on time, drivers that lack customer servicetraining, some passangers are rude and loud and there is noone to instill34 civility, inapropriate bus shelters(Public transit I am assuming is riding the bus or taking a taxi.). Once he isan adult on his own he will need public transit to go to work etc. since he35 will likely not be able to drive.36 We have our own vehicles.37 Son cannot travel alone due to mentality.38 Bus stops are not within walking distance of our home.Would like to use it more, but can not because I can only use it for my39 child's mental health appointment.40 My clients use it weekly - Transit plus UTS.41 Would like to use it more, but at present it's unreliable.42 not available in my community43 no public transportation readily available in Butler Cty44 non-verbal wheelchair user needing 24-hour care45 public transit is not available in Butler County that i'm aware of46 I service a verity of clients that do use public transit.47 Students use transportation to get to and from work sites.48 Butler County has little to no public transportation services.49 UtsMost individuals needs transportation to and from day and vocational50 programs M-F51 None available at an affordable cost52My job requires me to have a car, I have thought about using it to go downtown, but not sure how long it would take + Cost + route info. Would loveto see a App for my smartphone to track bus routes, maybe even planroutes for me.Our folks use Warren Co. Transit some but they run limited hours andoften times they are unable to transport in a timely fashion (you might53 have to get picked up 1.5 hours early to get to work on time).54 There isn't anything available in Bethel.not reliable for timeliness. individual would be frequestly late for work or55 being picked up from work.56 I drive my adult child to and from destinations.57 Child uses TANK RAMP two times a day, five times a week.Appendix B B-37

Appendix B - Survey Results From Transportation Operator AgenciesPublic Survey of Specialized Transportation Service User NeedsQuestion 5Public Survey of Specialized Transportation Service User NeedsWhich transit system serves your area? Check all that apply.Answer OptionsResponsePercentNumber Option to explain CategoriesNothing serves our areaadequately. Metro used to serveour area; now, we would have to1 walk over six blocks to catch a bus.but i have a phobia with germs and2 touch3 don't know4 UTS5 none6 None of the above7 UTS8 unknownResponse CountButler County Regional Transit Authority11.9% 30Clermont Transportation Connection6.7% 17Metro/SORTA/Southwest Ohio Regional Transit Authority 23.7% 60Middletown Transit System3.6% 9TANK/Transit Authority of Northern Kentucky7.5% 19Warren County TransitOption to explain54.5% 13834answered questionskipped question2534960.0%50.0%40.0%30.0%20.0%10.0%0.0%Butler County Regional TransitAuthorityClermont TransportationConnectionMetro/SORTA/Southwest OhioRegional Transit AuthorityMiddletown Transit SystemTANK/Transit Authority ofNorthern KentuckyWarren County Transit9 I have no idea10 I don't know11 unknownWhich transit system serves your area? Check all that apply.Would like to know more abouthow this system works - cost touser. How to stay informed about12 what is available and changes.13 I don't know14 n/a15 unsureWarren County Medical Senior16 ServiceWarren County Community17 ServiceAppendix B B-38

Appendix B - Survey Results From Transportation Operator Agencies18 Deardorf Center and Nurse Care19 unsure20 UTS21 Do not use22 UTS23 Nurses care/ desk24 Unsure25 Universal Travel ServiceToo much wait time for disabled26 and seniors27 Car28 Meda - Care Van29 UTSWill serve to take some folks towork or day program if there is30 room.31 N/A32 N/aAlso UTS that is extremely33 overpriced!!!34 Franklin Township Senior BusPublic Survey of Specialized Transportation Service User NeedsQuestion 5Appendix B B-39

Appendix B - Survey Results From Transportation Operator AgenciesPublic Survey of Specialized Transportation Service User NeedsQuestion 6Public Survey of Specialized Transportation Service User NeedsHow well does public transit meet your transportation needs?Answer OptionsWellAdequatelyPoorlyOption to explainResponsePercentResponse Count35.5% 7228.1% 5736.5% 7476answered questionskipped question20399Number Option to explain y p pCategoriesworked dowtown for thirty-six years, the Metro wasconvenient; however, since 2004, the bus is no longer usablebecause of cuts in service and because we are now retired andwe often travel about within a three mile area of our home.There is no bus line that goes where we go like to the fitness1 center twice per week.2 dont like strangers touching me, its inappropriateWhen I want to go somewhere, I can't find transportation from3 Morrow unless I want to spend a day at walmartTheir schedules rarely coincide with appointment times;4 inconvenient5 Have not seen any in my area6 Do not use7 no complaints8 not often9 I do not know10 Get little to no information about services available11 never used oneHow well does public transit meet yourWelltransportation needs?AdequatelyPoorlyBus schedule changes, have to wait too long, not able to make it12 to appointments. Nervous about trasportation for employment.13 n/a14 Have not used public transportation15 too expensive16It sucks..in white neighborhoods they pass me up..same in thehood...why????Appendix B B-40

Appendix B - Survey Results From Transportation Operator Agencies17Public Survey of Specialized Transportation Service User NeedsQuestion 6Its not foair that sometimes I have to wait for an hour, but vanwont wait for me when my apt. is late.18 I depend on the Warren County Transit System19 Ok when needed.20 n/a21Transportation to Dr. is great, don't want to sit and wait for busfor hours to pick me up after Dr. visit.22 Do not need yet23 n/a24 n/a25 n/a26 Have own car27 n/a28 n/a29 Never used30 don't use31 none32 n/a33 Depends on time of day34 Don't use35 Car36 WCC Perfectly meets my needs37 I havent done it yetNo service to our location from our main client base in38 Clermont County39 Often, students are told that routes are full.It is so I guess highly used that it is difficult to get around trip.They if it happens to be a late appointment you just can't get aride.4041 It is not a well advertised option to many clients.It's very difficult for people to get from one place to another in a42 timely manner.43 See comments on #444 Have not used it to date45 Access vans need more flexibility in scheduling.46 We are not on a bus line.47 Adequate in urban core. Poorly outside I-275 loop.48 RTA is often full and con't handle the demand.49 Too costly!Appendix B B-41

Appendix B - Survey Results From Transportation Operator Agencies50Public Survey of Specialized Transportation Service User NeedsQuestion 6Bus stops are not within walking distance of our home. Accessis not reliable for the disabled.Limited hours and routes. Not dependable when you have tobe somewhere at a specific time (like work). Also, will not beable to transport often if they do not have a previously51 scheduled route in the area.52 There is only one service that is never on time.53 n/a54Buses are often late and unreliable. Plus, route options arelimited and almost always require traveling downtown. Iwould use rail options if Cincinnati had them.They aren't always available. Sometimes they can drop you offat an appointment but not pick you up. If your dr is runninglate, you have to leave when the bus comes or they leave you55 with no way home.56 Lacking in West Chester57i live on the edge of Butler County and Hamilton County andsubsequently get no service from either transitMy son cannot self-propel his chair to a bus stop and rarely58 goes to places on bus lines. He is too dependent.59 Access trips are time consuming and generally inefficientWhen we have occasion to use it the staff and service have been60 excellentAccess has been very reliable and my son uses it daily to get to61 Goodwill program62 N/A63My main concern is for the clients I serve, they make very littlemoney and itseems every year or every other year Metro goes up on the fare.It hits them hard.64 Seldom on time.65 limited service in our area.66Uts is extremely expensive. Only one available. We do live ina subdivision surrounded by 2 moreAppendix B B-42

Appendix B - Survey Results From Transportation Operator AgenciesPublic Survey of Specialized Transportation Service User NeedsQuestion 667 RTA is often over booked and can't keep up with the demandDoes not ahve a regualr route throughout the county that is68 affordable69 Hours and Routes are not accommodating to most.70 Nothing available, on weekends, except taxi.71It would be more beneficial if the routes included extendedevening services.72Warren Co. Transit seems to run primarily on "routes" andtherefore the times often don't meet the needs of our folks(typically when we (staff of WCBDD) call to requesttransportation they tell us they can't do it but this last time theywere able to work something out). I've often received feedbackfrom our individuals stating transit isn't reliable for getting youto your destination on time which is a huge problem when youare going to work. Also, the hours transit runs are VERYlimited.Metro s Access system is poorly managed and as a result is areal disservice to the disabled people in this area. To start,Metro has the attitude that they are doing disabled people a"favor" by offering this service. Do they not realize that peopledon't want to be disabled and would much rather not have touse this service? The guarantee that someone will be home in 2hours is a joke. The routes that are mapped out don't makesense and you have a disabled person riding around in a van(not a very smooth ride) for two hours while drivers go backand forth across town instead of taking a route that actuallymakes sense. You have a "window" of when you will be pickedup which requires people to stand in the cold/rain/heat/darkwaiting for their ride. This can be dangerous for many disabledpeople. A simple solution to this would be a phone call orknock on the door when they arrive. Again, this is done in othercities. First Transit operates the para transit system in PortlandOR and they are based in Cincinnati. Why are things so73 different in Cincinnati?74 No stops in BethelAppendix B B-43

Appendix B - Survey Results From Transportation Operator AgenciesPublic Survey of Specialized Transportation Service User NeedsQuestion 6I choose not to use public transportation for my adult child.However, I see others using public transportation and I'maware of the problems they have - late pick up, sometimes not75 showing up, no transportation available in some areas, etc.76 RAMP service is much apprecaitedAppendix B B-44

Appendix B - Survey Results From Transportation Operator AgenciesPublic Survey of Specialized Transportation Service User NeedsQuestion 7Public Survey of Specialized Transportation Service User NeedsHow often do you use transportation provided by aAnswer OptionsFrequently – more than once a weekSometimesRarelyNeverOption to explainResponse Percent ResponseCount14.0% 3823.2% 6311.4% 3151.5% 14040answered questionskipped question27230How often do you use transportation provided by a socialservice agency?Frequently – more thanonce a weekSometimesNumber Option to explain Categories15Are you kidding! What social serviceagency? We have no need of socialservices agencies, so why would we usetheir services?2 to doctors3 Onlye use when son can' drive4 Have other wayWCCS - 1/weekFTST - 1/monthRarelyNever6 butler dd pays for my rides to work and back7they bitch and threaten to cancel me out if Ifail to show up.8 Still drive9 n/a10 Only special events11 n/a12 If I need help my family helps me13 Grocery store bus available on Wed.14 Use own car15 Use Car16 Have not used yet17 Agency provide to their own clientsI do not use it, but families and individuals Irepresent use it to get to appts. and run18 errands. It is very essential to them.In the summer time to go to and from work.19 5 days a week20 We are social agency.Most individuals need transportation M-F21 and from day and vocational programs.Bus to and from school (Project Life) takes1.5 hours each way - although his home is22 10 minutes from school.Appendix B B-45

Appendix B - Survey Results From Transportation Operator AgenciesOur son uses a "provider" service once aweek. For social activities and participation23 in special olympics.24 For mental health appointments.My clients don't receive transportation25 services often from me - SSAtwice monthly for social outings in HamiltonCounty &dailly in Clermont County for going to26 workshop27 i walk every where28 I don't know of any.Transportation to medical appointments29 through JFS.no need yet but will have a daily need in30 about 18 monthsGoodwill provides the transportation to and31 from work.Public Survey of Specialized Transportation Service User NeedsQuestion 7Transportation is available through LADDservices. It is often used for day to day32 trips, though it is not used every week.33 Have not had to do so yet34 Currently do not have a level 1 waiver.35Individuals have limited budgets through ouragency. Budgets are getting smaller due tobudget cuts.36Sometimes there is no other option becauseof routing/pricing with other options.This is used by many of our folks going toWarren Co. Board of DD day programs.They are not able to transport most folksindependently hired in the community whichis where we have most transportation37 issues.I drive my adult child where ever she needs38 to go.39 daily40Redwood, in Ft. Mitchell, has vans to takeclients on special outingsAppendix B B-46

Appendix B - Survey Results From Transportation Operator AgenciesPublic Survey of Specialized Transportation ServiceUser NeedsQuestion 8Public Survey of Specialized Transportation Service User NeedsWhat social service agency transportation do you use?Answer Optionsanswered questionskipped questionResponse Count128128174Number Response Text CategoriesWe do not use any. Do you go to social service agencies? Whatsocial service agencies provide transportation on demand togrocery stores and other shopping, or to fitness centers, or to1 the homes of friends, or to parks for walks, and so on?2 Camelot3 GCB4 Center Point5 Freestore Foodbank6 Freestore Foodbank7 GCB8 GCB and Walnut Hills9 Medicare Services10 Freestore11 Job and Family Services12 Medicaid13 none14 UTS15 Warren County Medical Transportation16 Warren County Elderly Services17 UTS18 none19 UTS20 Warren County Elderly Services21 UTS22 UTS23 Council on Aging of SW Ohio24 Medical25 ?26 Warren County27 Warren County28 noneAppendix B B-47

Appendix B - Survey Results From Transportation Operator AgenciesPublic Survey of Specialized Transportation ServiceUser NeedsQuestion 829 none30 none31 none32 Do not use, have my own car33 Haven't needed yet34 none35 Warren CountyWarrren County Community Services36 Franklin Township Senior Transportation37 none38 Warren County Community Services39 Warren County40 WC41 none42 none43 n/a44 n/a45 n/a46 n/a47 The bus48 The Hail Mary Pass Company...a helluva lot of prayer..Warren County49 UTS50 Medacare Transportation Inc.51 WCCS52 UTS53 Warren County54 UTS55 Warren County Senior Services (Medical Bus)56 Warren County57 What is available??58 Nurse Care59 none60 UTS61 Deardorf Senior Center Bus62 UTSAppendix B B-48

Appendix B - Survey Results From Transportation Operator AgenciesPublic Survey of Specialized Transportation ServiceUser NeedsQuestion 8UTSFranklin Deardorf63 WCCS64 Nurses Care65 Warren County Transit Services66 noneMeals on WheelsLife Line67 Cleaning once per weekWarren County Transit68 UTS69 none70 Warren County71 Universal Travel Services72 Warren County Seniors73 Warren County74 UTS75 WCC76 WCT77 Not at Present78 WCTS79 Use School Bus80 don,t use any81 Meda - Care Van82 Unsure...Well sometimes DD will provide transportation to my clients83 for different functions and or appointments.84 I do not use any.85 Gas cards through various agencies86 Wesley, if needed.87 N/A88 Warren County Bd of DD89 UTS, Agency Providers, Taxi Services90 LADD91 Rides from Everybody Rides Metro.92 Mayerson JCC.Senior Services of NKy93 Bus passes provided by agenciesSeveral vendors through our agency. Everyone has a limitedbudget most people have to attend less because budget is not94 large enough for a year of transportation.Mental Health95 MRDD96 Unsure.97 City schools for disabled.Appendix B B-49

Appendix B - Survey Results From Transportation Operator AgenciesPublic Survey of Specialized Transportation ServiceUser NeedsQuestion 898 Provider service "Walk of Joy"99 UTS and some residential providers.100 Butler County Transit101 My clients only use WCBDD Transit if in day - hab programs.Hamilton County DD ServicesCincinnati Recreation Commission/Division of TherapeuticRecreationClermont County DD Services102 Southwest Ohio Developmental Center103 I don,t use it104 N/AUTSMedaCare105 Wesley106 Petermann107 Offered through OVG108 RTA, JFS/LaFleur to Medicaid appointments109 Butler County Success Liaison; UTS110 Goodwill van111 Universal Transportation System112 Goodwill buses113 LADD Inc114 Currently using Goodwill115 N/a116 Access117 me none.118 Warren County D.D.119 Access, Med-Care,Goodwill vans120 UTSButler County Board of Developmental DisabitiliesGoodwillRES CareECIOpportunities to SucceedCaregivers for Independence121 Jewish Vocational Services122 Warren County Board of D.D.123 Warren County Board of Developmental Disabilities.124 Goodwill, Talbert House and teh Drop Inn Center.125 Access126 Senior Services of Northern KY127 bawacc128 See aboveAppendix B B-50

Appendix B - Survey Results From Transportation Operator AgenciesPublic Survey of Specialized Transportation Service User NeedsQuestion 9Public Survey of Specialized Transportation Service User NeedsHow well does social service agency transportation meet your transportationneeds?How well does social service agency transportation meet your transportation needs?Answer OptionsWellAdequatelyPoorlyOption to explainResponsePercentanswered questionskipped questionResponse Count42.9% 7231.0% 5226.2% 4445168134Number Option to explain Categories1 Not at all.2 never helps with transportation3 It helps me very well.4 Do not need nor use it5 Haven't needed yet6 Sometimes limited destination areas7 I don't know8 n/a9 n/a10 Don't use11 It sucks...12 Unsure of what's available13 n/aWe have a SEnior Center in our area,they have a luncheon there once amonth. You can get a ride there, but14 have to stay all day for a return trip!!15 n/a16 n/a17 n/a18 n/a19 Never used it20 none21 n/a22 Don't use23 Car24 Have heard it is a good serviceAvailable options are not provided25 to clients.26 Can't depend on gas cards27 n/a28I mostly rely on personal, family andfriends for transportationWellAdequatelyPoorlyAppendix B B-51

Appendix B - Survey Results From Transportation Operator Agencies29 LADD could use more vansVery difficult to find wheelchairaccessible transportation. Veryexpensive.3031 Not sureDriving to another city to changebuses to go back through 2 morecities.32 cities.33 On time and dependable.High rates and often keep on thevan longer than is expected. Theywill often combine routes and pickup 4 people before dropping anyoneoff at home.3435 Do not useNo services w/ JFS, One-stop,family supports, WICK, mental36 health, etc..37 N/A38 donot use it39Only complaint is wait time forthem to come pick back up, butservice is adequate.With a limited number of accessiblevehicles, it is difficult to find one40 available at convenient times.41 not eligible42 But expensiveToo expensive and most don't have43 wheelchair accessiblity44Can't always fit the times into theirschedules.45Please see # 6 above. In addition,I've witnessed drivers smokingaround clients, talking on cellphones while operating thewheelchair lift with clients on it,talking on cell phones while drivingthe van full of clients, taking longtalk breaks while clients sit in thevan, etc. I really wouldn't trust myadult child with most of the driversI've observed.Public Survey of Specialized Transportation Service User NeedsQuestion 9Appendix B B-52

Appendix B - Survey Results From Transportation Operator AgenciesPublic Survey of Specialized Transportation Service User NeedsQuestion 10Public Survey of Specialized Transportation Service User NeedsDo you use transportation other than taxi, public transit, or a social service agency?Do you use transportation other than taxi, public transit, or a social serviceagency?Answer OptionsYesNoOption to explainResponsePercentResponseCount49.8% 13250.2% 133115answered questionskipped question26537Number Option to explain CategoriesWe ride places like to parks for walks threetimes per week and to many other placeswith friends because our transportationoptions are unfairly and unnecessarilylimited by a society that does not have asense of justice, equity, and equalityconcerning transportation for people who donot drive. Yes NoWe rely on friends and relatives for at leasthalf of our transportation because OKI andother transportation entities in our regionare preoccupied with taking surveys andfilling out endless paper work for ineffectiveprograms rather than doing somethingsimple and effective like establishing aneffective taxi voucher program that includesten or more taxi companies, so all peoplewho qualify for taxi vouchers can obtain1 adequate service.2 Bike3 Walk4 bootleg5 Family6 When someone gives me a ride7 Family and Friends8 own car9 Daughter10 family or friends11 friends12 family13 family14 daughters15 familyAppendix B B-53

Appendix B - Survey Results From Transportation Operator AgenciesI drive to the store, or to see my friends and16 to the walking parks, to walk17 Car - drive18 relative19 car20 My daughters21 family22 son in law23 family24 own car25 Senior Citizen Deardorf Center26 car27 car28 my children sometimes29 car30 car31 car32 Car sometimes or friends33 parents34 family35 UTSMy damn spouse motors me and bitches36 about it...37 Occasional Family Member38 Family and Friends39 Molina Ins. Transportation40 Family41 Family Member42 Case Manager43 Niece in her car44 Own car45 Occasional Relative46 DaughterRelatives and friends, but seldom around47 when needed.48 Family49 My car50 Daughter51 I have my own car52 Family/ Friends53 Personal Car54 Children55 Family when available56 own car57 own car58 Daughter59 Children60 I drive my own car61 I drive myself62 n/aPublic Survey of Specialized Transportation Service User NeedsQuestion 10Appendix B B-54

Appendix B - Survey Results From Transportation Operator Agencies63 Warren County Elderly Services64 My car65 Family66 My daughterWeather related, health related.67 Use Car68 Car69 Family - rarely, they all work70 My daughter71 car72 Car73 Car74 my car75rarely, staff willpick up people for eventsthough the liability is an issuePublic Survey of Specialized Transportation Service User NeedsQuestion 10I do not, but families and individuals I workwith use it because they are unable to driveeither because of a disability or because76 they are low income.Friends and family when they are available77 to help.78 Personal Auto79 See comments on #9I am his mother and I transport himeverywhere except to work in the summer80 via my personal vehicle.81 Natural supports when possible82 family and friends83 Maybe family and friends at times.84 Nothing else available.85 Grandmother helps.86 UTS Van Service - They're awesome!If a friend has gas and can give me a ride,87 they take me.88 Have friend that provides transportation.Some of my clients rely on family supports89 or HPC if they have a waiver.90 family91 Family92 carOur agency provides non-medicaltransportation services for eligilble93 participants.94 Car, when necessary.95 Family membersTo work and or day programs for people96 with disabilities.97 friends, family98 I use the bus whenever I canAppendix B B-55

Appendix B - Survey Results From Transportation Operator Agencies99 parentsMy family owns an adapted van that is used100 to transport our son.101 Parental transport102 Parents still drive son to outings103 School and parents104 Parent or other family member.Personal staff vehicle, and or Parent's105 personal vehicle106 Nothing else available107 Still drive and use own car108 Automobile, plane, bus109 Parents, family, friends, etc.Some of our individuals are transported byfamily and friends (so natural supports).Also, some walk, ride their bikes and thereare a couple who drive themselves in theirown vehicles. I would say 98% of our folksrely on taxi, public transit or a social service110 agency.111 Parents112 natural unpaid support113 I use RAMP.I drive my adult child to and from any114 destinations.Public Survey of Specialized Transportation Service User NeedsQuestion 10115 Van equipped to accomodate a wheelchairAppendix B B-56

Appendix B - Survey Results From Transportation Operator AgenciesPublic Survey of Specialized Transportation Service User NeedsPage 11Public Survey of Specialized Transportation Service User NeedsWhat improvements are needed to meet your transportation needs? Please check all that apply.Answer OptionsGeographic area of serviceEvening serviceWeekend serviceHandicapped-accessible serviceDoor-to-door serviceThrough-the-door service / personal assistance with travelNext-day or same-day serviceAffordability of faresDestinations of medical tripsDestinations of shopping and non-medical tripsDestinations of employment tripsInter-agency coordinationFrequency of serviceGuaranteed ride home serviceCorrelation of transportation schedule to work shiftAvailability of information on routes, schedules, etc.Ability to transfer between systemsAbility to transfer between routesEligibility requirementsOther needs/CommentsResponsePercentResponse Count46.0% 9146.0% 9154.0% 10732.3% 6443.9% 8719.2% 3843.9% 8759.6% 11843.9% 8744.4% 8829.8% 5914.6% 2941.4% 8247.5% 9426.3% 5237.4% 7421.7% 4321.2% 4270.0%60.0%50.0%40.0%30.0%20.0%10.0%0.0%What improvements are needed to meet your transportation needs? Please check all thatapply.Geogrraphic area ofserviceWeeDoor-toNextdaDDeempFrequenAbilbetwekend serviceo-door service-day or sameayserviceestinations ofmedical tripsstinations ofployment tripsncy of servicetrCorrelation ofransportation …ity to transferween systemsEligibilityrequirements24.7% 4940skipped questionanswered question198104Number Other needs/Comments Categories1We need a taxi voucher program that includes ten or more taxi companies withoutdiscriminating against smaller companies which do already provide excellent service.MAKE TAXIS AFFORDABLE, AND QUIT HAVING US FILL OUT SURVEYS YEAR AFTERYEAR AFTER YEAR! If I had a dollar for every survey I filled out about transportation inmy life, I could have retired at the age of six years old.2 It is hard to get to and from places when the prices are high and people cant pay3 When the info becomes available, can you mail to us?4 n/a5 Don't use6 I don't know, have not had to use it.7 none needed at this time8 n/a9 don't know10 grants to allow me to ride for free11 All transportation provided by family and friends12 Expand Use13 Be on Time!!I use WCCC often for Dr. apts. and appreciate it. However, I need to go shopping and back14 home again, as well as other destinations.15 none16 No need for improvment, the drivers are great.17 Things are ok!18 n/a19 I think the services are good, and if I ever need them, I hope all will be eligible.20 n/a21 no commentAppendix B B-57

Appendix B - Survey Results From Transportation Operator AgenciesPublic Survey of Specialized Transportation Service User NeedsPage 1122 n/a23 none24 None25 Return Trips26 Don't use27 School to work, home to work, and return trips.28 I do not know how soon at my age I will need these services.29High School teams devote hours to transportation plans for adults exiting school services sothey may have successful adult outcomes. It all goes to 'pot' when there is no reliable oradequate transportation.30Warren County is in desperate need of a public transportation system. I have been acaseworker in this county since 2003 and the populations I have served struggle w/ lack oftransportation options in this growing county.31 Really, everything about the public transportation system needs to improve.32 My needs are metI think that a bus that would run along the Ronald Regan would be great - I understand thehub idea - but to get from Clermont County to the University area/Uptown area - first youhave to go downtown and then connect to a bus to the UC/Uptown area.I can drive for about 20 minutes and catch a direct bus to the Uptown area - but that seemsmore difficult.33I love the transit in Chicago - where you can hop a bus and a train and never stop movingfor an hour and arrive with a minimum of effort any where you want.34it would be helpful to be able to transfer between Butler Cty and Hamilton Cty for those ofus on the border or for those many people that live in Butler and work in Hamilton CtySomeone would need to understand how to communicate with my son- I would need a35 regular driver- the same driver daily.36 Be on time.37 As I do not use the service I cannot critque it38We have a variety of transportation options in our area but the big issue is the affordabilityof it. For example--I have an individual that lives and works in Lebanon that UTS quoted us$24 to transport the 2.1 miles from work to home. A private provider has ended up doingthe service but they still charge $19.90. I would like for someone like this to be able to usetransit but I was told they were not able to provide the service for this individual (that is--they couldn't get them there are at the right time/picked up at the right time). Also, UTS isthe main "taxi service" for most of our community employed folks and they jack up the priceeven higher if it is outside the county line. For folks in wheelchairs--the prices are even hirethan for ambulatory folks and the options are very limited for them.39I live on a fixed income, and it is difficult for me to afford Ramp's fare especially since it isincreasing.. There should be some kind of aid for Handicapped riders. Discounted faresshould cover Handicapped riders. It should be taken into consideration that we live on SSI,and do not make regular salaries.40At this time Senior Services is doing an excellent job with transportation to and fromworkshopAppendix B B-58

Appendix B - Survey Results From Transportation Operator AgenciesPublic Survey of Specialized Transportation Service User NeedsPage 11What improvements are needed to meet your transportation needs? Please check all that apply.Answer OptionsAffordability of faresWeekend serviceGuaranteed ride home serviceEvening serviceGeographic area of serviceDestinations of shopping and non-medical tripsDestinations of medical tripsDoor-to-door serviceNext-day or same-day serviceFrequency of serviceAvailability of information on routes, schedules, etc.Handicapped-accessible serviceDestinations of employment tripsCorrelation of transportation schedule to work shiftEligibility requirementsAbility to transfer between systemsAbility to transfer between routesOther needs/CommentsThrough-the-door service / personal assistance with travelInter-agency coordinationResponsePercent59.6%54.0%47.5%46.0%46.0%44.4%43.9%43.9%43.9%41.4%37.4%32.3%29.8%26.3%24.7%21.7%21.2%20.2%19.2%14.6%Appendix B B-59

Appendix B - Survey Results From Transportation Operator AgenciesPublic Survey of Specialized Transportation Service User NeedsQuestion 12Public Survey of Specialized Transportation Service User NeedsWhat three improvements are most important to you?Answer OptionsGeographic area of serviceEvening serviceWeekend serviceHandicapped-accessible serviceDoor-to-door serviceThrough-the-door service / personal assistance withNext-day or same-day serviceAffordability of faresDestinations of medical tripsDestinations of shopping and non-medical tripsDestinations of employment tripsInter-agency coordinationFrequency of serviceGuaranteed ride home serviceCorrelation of transportation schedule to work shiftAvailability of information on routes, schedules, etc.Ability to transfer between systemsAbility to transfer between routesEligibility requirementsOther (please specify)ResponsePercentResponse Count32.2% 5921.9% 4030.6% 5618.6% 3424.0% 449.3% 1723.0% 4245.4% 8316.9% 3115.8% 2912.0% 223.8% 713.1% 2421.9% 407.1% 139.8% 187.1% 136.0% 114.9% 924answered questionskipped question18311950.0%45.0%40.0%35.0%30.0%25.0%20.0%15.0%10.0%5.0%0.0%Geographic area …Weekend serviceDoor-to-door …Next-day or …Destinations of …Destinations of …Frequency of …Correlation of …Ability to transfer …Eligibility …What three improvements are most important to you?Number Other (please specify) Categories1Complete flexibility (24 hour on demandservice), affordability (around half themarket rate of taxi fares), and completereliability (going and coming when andwhere we choose in a reasonable time);service comparable to people who drivetheir own cars. How hard is it tounderstand this concept, and how hard is itto achieve for officials with common sense?Do you have any idea as to how muchparatransit systems like Access and RAMPspend to transport riders to places they donot want to go and transport them to placesthey want to go at times that they do notwant to go? If officials decided to providetransportation in a reliable, flexible, andaffordable manner; both riders andtransportation entities would be winners.2 none3 n/a4 Don't use5 I don't know, have not had to use it.6 Haven't needed yetAppendix B B-60

Appendix B - Survey Results From Transportation Operator Agencies7 none8 n/a9All transportation provided by family andfriends10 basically all of them apply11 More on time.12 Be on Time!!Weekends and week day trips fordestinations other than grocery stores.13 Need to get out more.14 none15 Things are ok16 n/a17 n/a18 no comment19 n/a20 I have a car21 N/A22 Be on time.Overall quality of service---being on time,23 friendly and respectful.Please treat the disabled with more respect.How would you feel if YOU had to ride in avan back and forth around town for twohours when you are only traveling a few24 miles?Public Survey of Specialized Transportation Service User NeedsQuestion 12Appendix B B-61

Appendix B - Survey Results From Transportation Operator AgenciesPublic Survey of Specialized Transportation Service User NeedsPage 13Public Survey of Specialized Transportation Service User NeedsWhere do you live?Where do you live?Answer OptionsButler CountyClermont CountyHamilton CountyWarren CountyBoone, Campbell, or Kenton CountyOther (please specify)ResponsePercentResponse Count12.9% 364.0% 1120.1% 5659.7% 1663.2% 9answered questionskipped question627824Number Other (please specify) Categories1 n/a2 Brown County36Weekdays at Southwest OhioDevelopmental Center &most weekends at home in HamiltonCounty4 middletown ohio5 On the edge of Butler CountyI work in Warren County which h is who I'vecompleted this survey for/with in mind. Iactually live in Hamilton County but I'mnot so familiar with transportation and theissues there.Butler CountyClermont CountyHamilton CountyWarren CountyBoone, Campbell, or Kenton CountyAppendix B B-62

Appendix B - Survey Results From Transportation Operator AgenciesPublic Survey of Specialized Transportation Service User NeedsQuestion 14Public Survey of Specialized Transportation Service User NeedsIn what community is your residence located?Answer Optionsanswered questionskipped questionResponse Count23623666Number Response Text Categories1 Covedale2 Over the Rhine3 Price Hill4 Mt Arburn5 Bond Hill6 Avondale7 Colerain8 Sadansville9 Bond Hill10 Mt Healthy11 Westside12 Covington13 Cincinnati14 Avondale15 Silverton16 Avondale17 West End18 Over the Rhine19 Walnut Hills20 Downtown21 Northside22 Cincinnati23 Mt Airy24 Wyoming25 Clifton26 Norwood27 Walnut hills28 Morrow29 Morrow30 Morrow31 Morrow32 Morrow33 Morrow34 Morrow35 Morrow36 Morrow37 Morrow38 Morrow39 Morrow40 Morrow41 Morrow42 Morrow43 Morrow44 Morrow45 Morrow46 Morrow47 Loveland48 Loveland49 Deerfield Township50 Berry Wood Retirement51 Loveland52 Deerfield Township53 Loveland54 Deerfield55 Carlisle56 CarlisleAppendix B B-63

Appendix B - Survey Results From Transportation Operator AgenciesPublic Survey of Specialized Transportation Service User NeedsQuestion 1457 Carlisle58 Carlisle59 Carlisle60 Carlisle61 Carlisle62 Carlisle63 Carlisle64 Carlisle65 Carlisle66 Carlisle67 Carlisle68 Carlisle69 Carlisle70 Carlisle71 Carlisle72 Carlisle73 Mason74 Mason75 Mason76 Mason77 Mason78 Mason79 Mason80 Mason81 Mason82 Mason83 Mason84 Mason85 Oxford86 Collinsville87 Middletown88 Middletown89 Somerville90 Hamilton91 Trailer Park92 Oxford93 Oxford94 Oxford95 Seven Mile96 hamilton/fairfield97 sycamore township hamilton county ohio98 Station Hill99 Lebanon100 Lebanon101 Lebanon102 Lebanon103 Lebanon104 Lebanon105 Lebanon106 Lebanon107 Lebanon108 Lebanon109 Lebanon110 Lebanon111 Lebanon112 Lebanon113 Lebanon114 Lebanon115 Franklin116 Sherman Glen117 Franklin118 Franklin119 Franklin120 Franklin121 Franklin122 Franklin123 FranklinAppendix B B-64

Appendix B - Survey Results From Transportation Operator AgenciesPublic Survey of Specialized Transportation Service User NeedsQuestion 14124 Franklin125 Franklin126 Lebanon127 Franklin128 Franklin129 Franklin130 Franklin131 Lebanon132 Lebanon133 Lebanon134 Lebanon135 Warren136 Lebanon137 Lebanon138 Lebanon139 Lebanon140 Lebanon141 Lebanon142 Lebanon143 South Lebanon144 South Lebanon145 South Lebanon146 South Lebanon147 Warren County148 South Lebanon149 South Lebanon150 South Lebanon151 South Lebanon152 South Lebanon153 South Lebanon154 South Lebanon155 South Lebanon156 South Lebanon157 South Lebanon158 South Lebanon159 Lebanon160 Warren161 Lebanon162 Warren163 Butler164 Middletown, Ohio165 Berry Wood166 Lebanon167 newtown168 Batavia169 Pierce Township170 serve all of CC171 anderson172 Goshen173 I live in Braxton Parke, but work with individuals all over Clermont County that would benefit greatly through coordination of transportatio174 Williamsburg175 Miami Township176 Over-the-Rhine177 Dent - Green Township178 Mason179 Oakley180 Springboro181 Middletown182 Central City - Cincinnati183 Amberly184 Campbell185 Fairfield186 Franklin187 Hamilton188 White Oak, West Side189 Lebanon190 MiddletownAppendix B B-65

Appendix B - Survey Results From Transportation Operator AgenciesPublic Survey of Specialized Transportation Service User NeedsQuestion 14191 Lebanon - my clients live all over Warren County.192 Fairfield193 Batavia (SODC)Cincinnati (family residence)194 45212-1846195 middletown196 Business - Blue Ash, Ohio197 Clifton198 Amelia199 Hamilton County200 Hamilton-Mason201 My consumers live in West Chester and Liberty Townships.202 Trenton203 Eastgate area204 Western Hills205 Sharonville206 Mason207 Middletown208 Green Township209 Kennedy Heights (Cincinnati)210 Mason211 Anderson Township212 butler county213 West Chester214 Lebanon215 Fairfield216 West side Cincinnati217 Near Millville in Ross township218 Fairfield219 Middletown/Franklin220 Warren County221 Deer Park222 Franklim Township223 Lebanon224 Liberty Township225 Lebanon226 Our offices are located in Lebanon.227 Anderson228 Northside229 Bethel230 lebanon231 Covington232 Ft. Wright233 Florence234 Erlanger235 alexandria236 Lakeside ParkAppendix B B-66

Appendix B - Survey Results From Transportation Operator AgenciesPublic Survey of Specialized Transportation Service User NeedsQuestion 15Public Survey of Specialized Transportation Service User NeedsOptional – comments on this surveyAnswer OptionsResponse CountNumber Response Text CategoriesMy husband and I live in Covedale, the west side of Cincinnati, where we have lived in ourown home for forty-four years. Being taxpayers, we pay your salary.1 The end.Include Routes 1) Kemper Road (one end to the other) 2) Galbraith Road (one end to the other)2 3) shopping center curicuit between shopping destinationsAs of now I don't use public transit, but I will probably after my lisence expires this next time3 because I'm not getting mine renewed.4 Living in Morrow is hard to get places!Its good and if I ever need it I would use it.5 ThanksThis survey is too limited. Does not address all the transportation needs for the people living in6 a retirement complex.The survey is an excellent way to express one's opinion. Kudos to all the hard working menand women, who put a smile on all the people they serve!7 God Bless8 Thanks for Caring!!We do not use the transportation services, but when we need it, the Warren County Transit9 appears to be adequate.10 Need adequate transportation to workClient frustrated with bus service in Middletown - has to wait too long for next bus. Schedule11 seems to change from day to day.12 do I get paid to complete this survey?Much needed improvements.13 Longer ride hours, affordable, evening and weekend hours.14 I only use the UTS Service when needed, and I'm pleased with the services they provide.15 Looking forward to a change.Happy to have a chance to suggest other options.Especially shopping, for shopping in malls or other stores besides grocery stores.And chances to get out.16 Thanksanswered questionskipped question494925317 I don't use public transportation service, but it would help other people that I live with here.I cant be too specific because for now, I can still drive myself. But I don't know for how long I18 will be able to.Very informative19 WCCS - Always there when needed.20 Great Idea21 Some day I may need it and I pray it is still available to me.22 Good23 Sounds good.24 Doesn't applyHard to answer information relating to personal as opposed to agency support. I personallyhave no transportation issues as I drive and have a reliable car, however, many families I work25 with cannot adequately support their families as transportation is so unreliable.26 I don't really know what is available, and how to determine elegibility.Appendix B B-67

Appendix B - Survey Results From Transportation Operator AgenciesPublic Survey of Specialized Transportation Service User NeedsQuestion 15Why wasn't this Survey circulated more widely? What makes you think that regular peoplehave a reason to visit your website on a daily basis to find out about topics or opportunity forfeedback such as in this survey?27 Thanks for the opportunity to give my opinion.We have only used transportation services associated with my son's summer job throughWarren Co. Bd of DD as he still attends high school. I see a need in the future for him to haveaccess to local busing transportation for pleasure, work and personal needs to get toappointments etc. since he will likely not be able to drive and needs these services to have a28 fulfilling life to pursue interests and work.We have been very lucky, especially in this economic climate in finding folks with disabilitiesjobs, but then we hit the barrier of finding affordable transportation to and from work. This is ashame when you have somone so willing to work and contribute to their own well being, but29 cannot get transportation to maintain that employment.Link NKy and Cincinnati systmes.30 Need a bus stop at Gateway in Boone County.The lack of adequate transportation is the number one barrier of successful adult outcomes.Our systems need much improvement. Anything you can do to address this significant need isgreatly appreciated.31 Thank you.32 We need a public bus system.I remember doing a survey like this one about 5 years ago and Warren County still lacks a33 public transportation system.I appreciate your taking the time to look into this and see where the needs of individuals lie.By having transportation support individuals with developmental disabilities can become moreindependent which will make them feel better about themselves and therefore assist in makingthem an asset to the community and not a burden.34 Thank you35 I think it very helpful to me .Estimates show that 25%+ of Cincinnati residents do not drive, yet public funding at all levels isalmost entirely limited to roadways. If public transit was on a level playing field as car36 transportation, low-income residents such as myself would be much better off!The people who work at the office at Clermont Transportation are rude and let you know they37 are doing you a favor. They are not very accommodating.38 Saw a new piece on the Eastern Corridor and it sounds hopeful... in my lifetime!Access has proven to be a nightmare. Metro is not accessible to our home or destinations andmy son is vulneravble to weather conditions so waiting long periods of time is not safe orhealthy. Time is of essence to these people who need extra time to do everything- please do notwaste more of it on rides/waiting for them or waiting to get off them. They could be greatemployees if we help them this way!!! They could have high self-esteem if they are on time for39 things. Thanks for asking opinions and listening to the problems!Our son is still in school and has family who have typically been able to take him, pick him upas needed but as our daughter goes off to college, my work schedule changes and our son gets40 out of school and into employment or adult day-care, we may require services.I may have misinderstood the beginning of survey. We only use UTS and they are extremely41 expensive from where we live wishthere was a bus service in our area42 UTS is extremely overpriced and rides aren't always dependable.43 I really hope public transportation grows more!I think it's great that there is transportation available for non-drivers.All adults should have a way to have medical, daily, and social needs meet.Senior transportation can provide that whether it's going to a doctors appointment, buying44 groceries, or attending a social event.Appendix B B-68

Appendix B - Survey Results From Transportation Operator AgenciesPublic Survey of Specialized Transportation Service User NeedsQuestion 15While the options for our individuals have gotten better over the last several years---affordability is still very much a problem. UTS is the provider able to serve the greatest numberof our folks and they have outragious rates. Transit would be great if it was better able to meetpeople's needs---but right now very few people are able to use it because of the lack ofavailability/cooperation from transit and the lack of reliability (timeliness of transit). There aresome private providers who can serve some of our individuals via a waiver system but they are45 often charging rates similar to that of UTS (usually a little cheaper but still very expensive).46 Very import. Is the streetcar going to be integrated with the bus system?For the most part, RAMP does a good job in providing transportation. However, rates are toohigh. As I explained, I, and all disabled riders live on a fixed income. I feel that if rates have tobe raised, they should be raised for passengers who ride the regular bus. After all, they makemore income, and can afford to pay more. Also, I feel that money is wasted by having routeswith 1 or 2 wheelchairs on them, and others with 3 wheelchairs, and 2 or more walkers. Thank47 you!We have used LKLP and their reliability was awful. Reliability is most important in servicing48 those with special needs especially MR.49 Clients are riding the vans and busses to long. Some are on almost two hours riding one way.Appendix B B-69

Appendix B - Survey Results From Transportation Operator Agencies••Appendix B B-70

Appendix B - Survey Results From Transportation Operator AgenciesAppendix B B-71

Appendix B - Survey Results From Transportation Operator AgenciesAppendix B B-72

Appendix B - Survey Results From Transportation Operator AgenciesAppendix B B-73

Appendix B - Survey Results From Transportation Operator AgenciesSpecialized Transportation Needs: Butler County December 13, 20111. Are there areas in Butler County where specialized transportation is notavailable to residents, or where transportation should be expanded?(What population group would that serve? Seniors? People with disabilities? People withlimited income? All three groups with special needs?)Hamilton Ross/OkeanaOxford Reily/ Morgan TownshipRTA is countywide but sometimes full or unaffordable.2. Are there destinations Butler County that should be served byspecialized transportation -- or served better?(examples: medical centers, social service agencies, job centers, free stores, shoppingareas, etc.) Miami University in Oxford Cincinnati Mills M.U. connecting all 4 campuses Medical Centers as they spread out Atrium Medical Center-Middletown – VOA areawhich serves Butler Co. Residents Dayton connections Mercy – Fairfield Many non walkable/ pedestrian Cincinnati Financialfriendly areas (busy 4 lane roads) Government service centers, especially now that tight budgets are closing satelliteoffices. (Middletown welfare office closed in November) City of Monroe seeks ways to get people to Monroe jobs in the SR63 corridor.3. Does specialized transportation need to be improved for travel to placesoutside of Butler County? What destinations need to be served?Hamilton County Blue Ash and MasonWarren County More options in the I-275 corridorMontgomery County Middletown North – Montgomery Co.Dayton Connections Middletown South – Hamilton Co.“Pill Hill” CincinnatiNeed inter-county buses, especially in West Chester area and I-75 corridor at the Park nRide lots.Need Park n Rides closer to Hamilton and Middletown (Atrium Medical Center).4. Are there areas where different transportation services overlap, orwhere agencies could better coordinate service?(For example, are there agencies that provide the same types of trips for the same typesof users? Is there a need to centralize dispatching or information services?)BCRTA tried to centralize, would like to try again w/ info services.Page 1 of 3Appendix B B-74

Appendix B - Survey Results From Transportation Operator AgenciesSpecialized Transportation Needs: Butler County December 13, 2011Should evaluate contracts with private services to determine if some of niche servicescan go public.Seek critical masses to reduce one-user trips, seek more efficiency.Contractual services overlap (ex. BCBDD contractors and Medical contractors).BCRTA could work with Middletown to maximize use of available fed. transit funds (RTAknows how to generate local match).Much medical money goes to LaFleur out of B.C. rather than local services.Senior services avoid duplication of medical transport services by subsidizing cost andgoing into homes.Services for day programs (disabled) are a patchwork.BCBDD could better coordinate day program services w/ BCRTA.Could share maintenance facilities, bulk fuel purchases.5. What’s needed for transportation to serve people better?Reliability – daily transport to jobs.o Challenge: pairing demand-response, door-to-door service with sustainability.Lower fares ($5 each way is unaffordable for some).Wheelchair accessibilityo Challenge: bus evacuation/ safety and expense and insurance.County needs more fixed route serviceso Challenge: takes 3 years to build ridership.Weekend service (not available now)o Employers such as Kroger and Meijer need weekend services.Holiday serviceAfter hour service for second and third shift workers, such as custodians.Extended Discussion:a) Any comments on the times when transportation is available? (weekends, evenings,correlation to work shifts, frequency of service)Yes to all examples.Guaranteed Ride Home – need more for workers, BCRTA tried to work withCornerstone.o i.e. partial shift, conditional hours (go home if not busy), child illness.b) Any suggestions for how agencies might coordinate to improve service? (sharemaintenance facilities? Share driver training for volunteers? develop 1-stop travel callcenters … with information on all modes and on eligibility requirements?)Share volunteer driver training in coordination with ODOT instruction.Butler County would benefit greatly from a one-stop call center.Page 2 of 3Appendix B B-75

Appendix B - Survey Results From Transportation Operator AgenciesSpecialized Transportation Needs: Butler County December 13, 2011o Challenge: assuring that cabs and other provide contractors are complying withstate and federal regs., they consider compliance to be costly, especiallyinsurance.o Challenge: difficult to audit compliance by private providers.o Challenge: confusion over jurisdiction and applicability of compliance.c) Any comments on the transportation needs of people who don’t use cars to travel tojobs? Or suggestions for businesses that have employees or customers who don’t drive?They can’t afford itService needs to be more reliableServices are spread outd) Any comments on the transportation needs or improvements for people with disabilitieswho can’t use fixed route transit?Guaranteed Ride HomeBusinesses should take part in planning and coordination for better outreach.Many businesses seem to wait for helpo Challenge: orientation is jobs then transportation.Report-Out to Larger GroupTransportation providers and needs represented: RTA BCDD Partners in Prime Transit AllianceMajor or Most Frequent Comments on Service Areas: Affordability More Service Reliable Transportation Hamilton, Oxford, Ross/Okeana, Reily/ Morgan Township, VOA, County to CountyMajor or Most Frequent Comments on Other Transportation Needs: Affordable, Reliable (jobs) Expanded Hours and Days of Service Coordination on County Contracts Efficiency thru more fixed ratesPage 3 of 3Appendix B B-76

Appendix B - Survey Results From Transportation Operator Agencies1. Are there areas in Clermont County where specialized transportation is notavailable to residents, or where transportation should be expanded?(What population group would that serve? Seniors? People with disabilities?People with limited income? All three groups with special needs?)• Opportunities to move from one county to another for employment.• More limitations on purpose and age.• Vehicle availability limitations.2. Are there destinations Clermont County that should be served byspecialized transportation -- or served better?(examples: medical centers, social service agencies, job centers, free stores,shopping areas, etc.)• No, only limitations due to age w/ Clermont Senior Services: If age is an issue, refer toCTC.3. Does specialized transportation need to be improved for travel to placesoutside of Clermont County? What destinations need to be served?4. Are there areas where different transportation services overlap, orwhere agencies could better coordinate service?(For example, are there agencies that provide the same types of trips for thesame types of users? Is there a need to centralize dispatching or informationservices?)• Yes, due to funding constraints which dictate eligibility.• Missing element is real time info.• Solution is possible with additional funding.5. What’s needed for transportation to serve people better?Report-Out to Larger GroupTransportation providers and needs represented:• Clermont Senior Services• Clovernook Center for the Blind services.Major or Most Frequent Comments on Service Areas:Appendix B B-77

Appendix B - Survey Results From Transportation Operator Agencies• Limitations due to age for Clermont seniors.• Vehicles available.Major or Most Frequent Comments on Other Transportation Needs:• How does a provider facilitate move from one county to another county for employment?• There’s a huge need to establish a revenue call center or clearing house familiar with allagency revenues and can better serve or refer provider.Appendix B B-78

Appendix B - Survey Results From Transportation Operator Agencies1. Are there areas in Hamilton County where specialized transportation is notavailable to residents, or where transportation should be expanded?(What population group would that serve? Seniors? People with disabilities? People withlimited income? All three groups with special needs?)• Some of Green Township• Springdale (some)• Montgomery• Blue Ash• Evendale• Sharonville• Lockland• Reading• Milford• Anderson Township• Cleves• Addison• Miami Township• Harrison• Bridgetown• Forest Park• Delhi Township• Northern part of Colerain Township• Madeira• Cheviot• Groesbeck• Indian Hill• Mariemont• Newtown2. Are there destinations Hamilton County that should be served byspecialized transportation -- or served better?(examples: medical centers, social service agencies, job centers, free stores, shoppingareas, etc.)• Evendale Wal-Mart• Springdale Shopping Center• Bethesda North Hospital• Coney Island• Kings Island• Springdale Showcase• Better service and access to:o University Hospitals and allclinicso UC Physicians/ Specialistso Children’s Hospitalo All satellite locations• Social Services off in Evendale• Group Health in Kenwood• Cincinnati Eye Instituteo Blue Ash and Satellites• Jewish Hospital in Kenwood• Reed Hartman Specialized Care3. Does specialized transportation need to be improved for travel to placesoutside of Hamilton County? What destinations need to be served?• Kings Automall Vicinity/ Fields Ertel• Kings Island – summer employment• West Chester – job center (no circulation within location)• Pierre Foods – i.e. West Chester/Liberty Township (employment hubs or clusters)• Specialty Physicians who are referred by local institutions• CUGAppendix B B-79

Appendix B - Survey Results From Transportation Operator Agencies• Amazon Warehouse in Hebron near CVG• Schwan’s (1,100 employees)• Florence area – shopping/ industrial jobs• St. Elizabeth – 3 rd largest hospital in region4. Are there areas where different transportation services overlap, orwhere agencies could better coordinate service?(For example, are there agencies that provide the same types of trips for the same typesof users? Is there a need to centralize dispatching or information services?)• Paratransit – very difficult to impossible to coordinate trips using multipleproviders/sources.• Vehicle Efficiencies?o i.e. Goodwill vehicle typically used early in the day – could they be used othertimes? By others??• Jewish Vocational Serviceso Use vehicles at night when Metro isn’t available.• Silos of funding typically preclude additional options. i.e. Metro – City of Cincinnati isprimary funder, and is difficult for city to expand funding.• Agencies/ non-profits vehicles aren’t public or for anyone to use.o Liability issues existo Legal consultant on how vehicles can be used.• Ex. Some Butler County employers willing to provide van services for pick up/ drop off,but coordination has been and is difficult.o More employers are likely willing to do this.5. What’s needed for transportation to serve people better?• Accessible Taxiso Chicago metro is exampleo Not seen as a need/ level of need isn’t understoodo Not required/ or requirements in place• Better Service Groups – late evenings and better frequencies of services.• Time of service availability not conducive to needs.o Job until 11pm but no transit available.• Evening and weekend needs• Revenue commute only at peak hours – need non peak services• More buses at peak hourso To help with break down events or when buses become full!• Suggestions for coordinationo Better partnerships with non profitso Use similar technologieso Sharing maintenance facilities – washing, etc.Appendix B B-80

Appendix B - Survey Results From Transportation Operator Agencieso More bike friendly destinationso Call center sharing – is it practical? Will providers actually share riders?o More transit centers or nodes where transfers can take place!• Car rental use/ zipcars.• Grab it program• Language barriers• Private nonprofit partnership best for filling needs in some caseso Weather conditions at stopso Night travel for visually impaired• Continued increase in demand for this service.Report-Out to Larger GroupTransportation providers and needs represented:• n/aMajor or Most Frequent Comments on Service Areas:• n/aMajor or Most Frequent Comments on Other Transportation Needs:• n/aAppendix B B-81

Appendix B - Survey Results From Transportation Operator Agencies1. Are there areas in Warren County where specialized transportation is notavailable to residents, or where transportation should be expanded?(What population group would that serve? Seniors? People with disabilities? People withlimited income? All three groups with special needs?)• Pickup in Springboro and Clearcreek Townshipo Capacity issue for Warren County Transito They do service this area, however when they are booked up they refer toDeardorf who cannot serve that area due to their levy. Those areas do not paylevy taxes to Deardorf.• Morrow• Drivers do not assist passengers in need off the bus, but need to.o Passengers need to have a family member or somebody else help them on andoff the bus, huge inconvenience.2. Are there destinations Warren County that should be served byspecialized transportation -- or served better?(examples: medical centers, social service agencies, job centers, free stores, shoppingareas, etc.)• Montgomery County – Warren County line.o Warrant County Service Center will not cross the line, occasionally Deardorf will.3. Does specialized transportation need to be improved for travel to placesoutside of Warren County? What destinations need to be served?• Dayton/ Kettering – hospitalso Transit agency to pick up where they drop off at their boundary to finish the trip.• Downtown Cincinnati – doctors• Montgomery County• North of Hwy 63 considers themselves the Dayton Area• South of Hwy 63 considers themselves the Cincinnati Area• Springboro, Franklin and Carlisle rely on MVRPC transit services4. Are there areas where different transportation services overlap, orwhere agencies could better coordinate service?(For example, are there agencies that provide the same types of trips for the same typesof users? Is there a need to centralize dispatching or information services?)• Deardorf is the backup and fills in the gaps• Great Coordination between two agencies.• If Warren County service is not available they refer to Deardorf.• Keep individual call centers.Appendix B B-82

Appendix B - Survey Results From Transportation Operator Agencies• Deardorf only has one van – does not need to coordinate maintenance and garageavailability.o Deardorf researched a year in advance to find the gaps with Warren CountyTransit and wanted to enhance that service.• Existing Service satisfies current needs.5. What’s needed for transportation to serve people better?• Deardorf does not run weekends or after 4pm.o Not a big problem• Unsure on Warren County service hours and accessibility.• Taking people to work is not feasible for Deardorf.• Low income residents in KI/ Field Ertel area will walk a few blocks to get to place ofemployment (restaurants and shopping centers).• West of Hwy 42 is urban and properly served w/ existing services.• East of Hwy 42 is rural/ag. and is not in the need of transit.Report-Out to Larger GroupTransportation providers and needs represented:• n/aMajor or Most Frequent Comments on Service Areas:• n/aMajor or Most Frequent Comments on Other Transportation Needs:• n/aAppendix B B-83

Appendix B - Survey Results From Transportation Operator Agencies1. Are there areas in Northern Kentucky where specialized transportation is notavailable to residents, or where transportation should be expanded?(What population group would that serve? Seniors? People with disabilities? People withlimited income? All three groups with special needs?)• 5 rural counties in serious need (Carroll, Gallatin, Grant, Owen, Pendleton), more sothan 3 urban counties (Boone, Campbell, Kenton).• Tank provides ADA paratransit services to about half of the 3 urban counties.• Traditionally, lack of coordinated effort among providers.o Starting to meet to seek funding for a coordinated “dispatch” type service andcoordinated plan.o ADD district is convening group but want group to make decisions.• Need money to provide service to folks out in the region.• Huge need is non-emergency – doctors visits, appointments, etc.2. Are there destinations Northern Kentucky that should be served byspecialized transportation -- or served better?(examples: medical centers, social service agencies, job centers, free stores, shoppingareas, etc.)• Education – Falmouth to NKU for example.• Medical – Need for getting to Cincinnati “pill hill area” and veterans need to get to the VAin Cincinnati.• Day Tripper – Door to door for seniors.• Currently users must contact each provider separately.• Ideas for Collaboration: Resource Center, Dispatch total coordination.• Tank has plans to locate new hubs and connect w/ fixed routes.• Transportation needs will only become greater.• Airport well served.• Hebron and Walton are employment areas that are underserviced.• Barbara Steward, Workforce Development w/ add can speak to work.3. Does specialized transportation need to be improved for travel to placesoutside of Northern Kentucky? What destinations need to be served?• VA in Louisville for Carroll, Grant, Gallatin Counties.• Dialysis transport for South Counties to Boone & Kenton County is large need.• Metro/ Tank w/ Day Tripper and Paratransit services.• Need for getting to Cincinnati “pill hill area” and veterans need to get to the VA inCincinnati.Appendix B B-84

Appendix B - Survey Results From Transportation Operator Agencies4. Are there areas where different transportation services overlap, orwhere agencies could better coordinate service?(For example, are there agencies that provide the same types of trips for the same typesof users? Is there a need to centralize dispatching or information services?)• A lot of Overlap.o 3 Providers serving same client at different rates.• Federal Funding prohibits use of variety to users.• Have to tap into a lot of “buckets” to make it work.• Need to break down barrier w/ funding.• Late Day and Saturday appointments for medical are a real problem; long treatment,dialysis, etc.• Better way to limit resources, can’t have everything for everyone.• All funding has been concentrated toward medical trips.5. What’s needed for transportation to serve people better?• Funding timing for lower 5 counties is different than northern 3 counties.• Tried to get funding of coordinated service person in last round, funding was cut to eachproject and couldn’t make it work so gave money to SNK. Need that funding.Report-Out to Larger GroupTransportation providers and needs represented:• Community Cab• BAWAC• Tank• LKLPMajor or Most Frequent Comments on Service Areas:• Major need in 5 rural counties coming to 3 urban counties.• Lack of coordinated plan between providers.• Limited options outside TANK areas.• Unscheduled Trips – ex. someone sick needing to go to doctor.• Breaking down barriers between funding streams.• Limited weekend and night services – specialized transportation.Major or Most Frequent Comments on Other Transportation Needs:• Needs for more transportation to go to Louisville and Cincinnati for Veterans.• Dispatch Center for persons to call?• Transportation needs will increase with time because of baby boomers.• People are moving to less dense areas that do not have service and are asking forservices to employment centers (Walton, Hebron).• Coordination between TANK and Metro??Appendix B B-85

Appendix B - Survey Results From Transportation Operator AgenciesPublic Meeting 12-13-2011Prioritization Results from Public MeetingNOTE: Shaded text is from the form used for prioritization process.PRIORITIZATION OF SPECIALIZED TRANSPORTATION NEEDSWhat county do you represent? _________________________________________Please identify the most important needs with a checkmark. Use 3 checkmarks – youmay place them all on the same item or spread them out.Butler 5 responses ( 6 participants)Clermont 2 responses ( 3 participants)Hamilton 15 responses (17 participants – 1 additional response not counted =checked each except for “other”)Warren 2 responses ( 3 participants)N Ky4 responses ( 5 participants)Total 28 responses (34 participants in small groups by county; 2 additionalmeeting attendees did not participate in small group discussion or prioritization becauseattended from state agency or had to leave early due to emergency may send inprioritization)NOTE: Numbers are the sum of checkmarks to indicate “priority.” Numbers tothe left are the total.Total15 - Need transportation to be available to more residents throughout thecounty/region (expanded service areas, more coordination between services,easier transfers)2 - ButlerExpand to Oxford, Ross, MonroeRTA routes are full - need to expand services2 – ClermontKnowing what other service can provide what you can’t8 – HamiltonMore buses during rush hourMight consider more/better expanded/comprehensive communication abouttransportation access/availability to target populationsCounty-to-county travel continues to be difficult1 - Warren2 - N KyAppendix B B-86

Appendix B - Survey Results From Transportation Operator AgenciesTotal9 - Need transportation to provide users access to more destinations1 – ButlerGeneral expansion to various business destinations0 - Clermont5 – HamiltonMore extentions during rush hourFrom Hamilton County to suburbs and other areas that have hubs of jobs;health care providers; recreation2 – WarrenMajor medical centers in Cincinnati and Dayton1 - N Ky10 - Need transportation to operate on a different schedule (more frequently, latenights, weekends, coordinated with work shifts)1 – ButlerNeed weekends and holiday transport for jobs0 - Clermont7 – HamiltonMore frequently, late nights weekends, coordinated with work shifts,overnight shiftsMore frequently2 - WarrenAll during day and no weekend0 - N Ky9 - Need transportation fares to be more affordable4 – ButlerPeople cannot afford current fares0 - Clermont5 - HamiltonCheaper tripsI’m sure this is a concern for some individuals, however, if the transportationwere FIRST AVAILABLE, a secondary concern would be to addressaffordability0 - Warren0 - N KyAppendix B B-87

Appendix B - Survey Results From Transportation Operator AgenciesTotal7 - Need transportation to better serve people for travel to/from jobs3 – ButlerAvailable job tripsWith reliabilityNo reliability – no evening or weekend service1 – ClermontAccess evaluation prior to transport to better serve2 - HamiltonEarlier and later around the day1 - Warren0 - N Ky8 - Need transportation to better serve people who need assistance with travel(thru-the-door service, personal escort, assistance to enter/exit vehicles)1 - Butler1 – ClermontAccess evaluation prior to transport to better serve5 – HamiltonParticular expanded needs for low income elderly; disabled for health careservices and social servicesAging population is going to continue to increase – need is going to continueto increaseSeniors needing assistance, great or small0 - Warren1 - N Ky12 - Need transportation to better serve people who use wheelchairs or havedisabilities1 – ButlerOnly can serve 2-3 people per vehicle – often full – need to expand1 - ClermontLimited access for over-weight-limit scooters and customer who is obese10 – HamiltonMore accessible taxi cabs0 - Warren0 - N KyAppendix B B-88

Appendix B - Survey Results From Transportation Operator AgenciesTotal14 - Need transportation service improved by more coordination amongproviders2 – ButlerCoordinate county contactsI can see benefits of coordination but will be difficult due to missions/goals/philosophies1 - Clermont3 - Hamilton0 - Warren8 - N KySo many providers and regulations – need to be able to guide clients to besttransportation solutions. Need to improve efficiency0 - Other0 - Butler0 - Clermont0 - HamiltonThe more services for all people we provide, the better off marginalizedpopulations will be. I’d love to see zip cars serve PWDs and Task Rabbitprograms aid the needs of elderly PWDs.Look at taxis willing to take vouchers or to service short trips withinconsumer’s neighborhood0 - Warren0 - N KyAppendix B B-89

OKI Coordinated Public Transit - Human Services Transportation Plan - Appendix CAPPENDIX CTable AC-1Transportation Services – 2011 OKI InventoryAgency NameAgencyTypePrimary Type ofTransportation UserTrips to…Privatewithaccessiblevehicle (P)or SocialServiceAgency (S)ElderlyDisabledLow IncomeMedicalWorkSchoolSocial AgencyAdult Day CareJob TrainingGroceryLife MaintenanceSocial/EntertainmentGeneralAbilities FirstSAmerican RedCross, Butler Co. S √ √ √ √BAWAC, Inc.√ √ √ √ √ √ √ √ √ √S √ √ √ √Cincinnati AreaSenior Services S √ √ √ √ √ √ √ClermontCounselingCenter, Inc.S √ √ √ √ √ √ √Clermont SeniorServices, Inc. S √ √ √ √ √ √ √ClovernookCenter for theBlind andVisually ImpairedColonialDeardoff SeniorCenter /Franklin Twp.Senior BusS √ √ √ √ √ √P √ √ √ √ √ √P √ √ √ √ √ √ √ √ √ √ √ITN GreaterCincinnati S √ √ √ √ √ √ √ √ √ √ √ √JewishCommunityCenter ofCincinnatiS √ √ √ √ √ √Appendix C C-1

OKI Coordinated Public Transit - Human Services Transportation Plan - Appendix CAgencyAgencyTypePrimary Type ofTransportation UserTrips to…Privatewithaccessiblevehicle (P)or SocialServiceAgency (S)SeniorDisabledLow IncomeMedicalWorkSchoolSocial AgencyAdult Day CareJob TrainingGroceryLife MaintenanceSocial/EntertainmentGeneralThe MarieldersS √ √ √ √ √ √MiddletownArea SeniorCitizensNorth CollegeHill SeniorCenterOxford SeniorsPartners inPrimeSenior Servicesof NorthernKentuckyP √ √ √ √ √ √ √S √ √ √ √S √ √ √ √ √ √ √ √ √ √ √P √ √ √ √ √ √S √ √ √ √ √ √ √ √ √Stepping StonesCenter S √ √ √ √ √ √Sycamore SeniorCenter S √ √ √ √Talbert HouseTowne TaxiP √ √ √ √P √ √ √ √ √ √ √ √ √ √ √ √ √Warren Co.Board of MR/DD S √ √Warren Co.CommunityServices Inc.WesleyCommunityServicesS √ √ √ √ √ √ √P √ √ √ √ √Appendix C C-2

OKI Coordinated Public Transit - Human Services Transportation Plan - Appendix CTable AC-2. Services per Agency Provider (surveyed agencies only)AgencyFix‐Rt&SchdulTypes of Transportation Services ProvidedDoortoDoorThrutheDoorDemandResponseSameDayNextDayTimes when Service is AvailableWeekday Weekend P.M. 24/7Abilities First √ √ √ √ √ √ √AmericanRed Cross,ButlerCountyBAWAC, Inc.CincinnatiArea SeniorServicesClermontCounselingCenter, Inc.√√ √ √√ √ √√ClermontSeniorServices, Inc. √ √ √ √ √ClovernookCenter forthe Blind andVisuallyImpaired√√9AM ‐3PM7AM ‐5:308:30 to4:307 AM to 6PM8 a.m. to5 p.m.√Some limited eveningsand weekends withadvance planningAs neededby appoint.Colonial √ √ √ √ √ someDeardoffSeniorCenter/Franklin Twp.Senior Bus√ √ √ √ √6 PM to10 PMWeekend, earlymorning and eveningservice based on need& availability; allrequests reviewed foravailability.Occasionally weekendsor eveningsbyrequest &approv'lbyrequest &approv'lITN GreaterCincinnati √ √ √ √ √ √JewishCommunityCenter ofCincinnatiMarielders,TheMiddletownArea SeniorCitizensNorthCollege HillSenior Center√ √ √ √ √ √ √√√9:15 ‐4:00√ √ √√ √ √Appendix C C-3

OKI Coordinated Public Transit - Human Services Transportation Plan - Appendix CAgencyFix‐Rt&SchdulTypes of Transportation Services ProvidedDoortoDoorThrutheDoorDemandResponseSameDayNextDayOxford√ √ √ √ √ √SeniorsPartners inPrime √ √SeniorServices ofNorthernKentuckySteppingStonesCenterSycamoreSenior CenterTalbertHouse√ √ √ √ √ √√ √ √√√Times when Service is AvailableWeekday Weekend P.M. 24/7Part of DayProgramming /8AM ‐3PMForapptmntsfrom 8:30‐2:00√Towne Taxi√ √ √ √ √ √Warren Co.Board ofMR/DD √ √contractedWarren Co.CommunityServices Inc. √ √ √ √ √WesleyCommunityServices7AM ‐ 6PM(earlier orlater trips asscheduled)√ √ √ √ 4AM ‐ 9PMSaturdays4AM‐9PMAppendix C C-4

OKI Coordinated Public Transit - Human Services Transportation Plan - Appendix CTable AC-3. Areas Served by Agency Providers1‐waytrips /monthGeographic Service AreaAgencyButl. Cler. Ham. War. N.Co. Co. Co. Co. Ky.Co.sAbilities First 130 All All All √Outsd.Reg.Part of county that is servedAmerican Red Cross,Butler County5 Part Middletown, Monroe, Trenton; Lemon& Madison Twp.BAWAC, Inc. 3,600 All √Cincinnati Area Senior 3,900 Part Within I‐275 beltway & westServicesClermont Counseling 149 AllCenter, Inc.Clermont Senior 240 AllServices, Inc.Clovernook Center for 40‐50 All All All All All √the Blind & VisuallyImpairedColonial 400 AllDestinationsHamilton area in Butler Co.Deardoff SeniorCenter/Franklin Twp.Senior Bus10DestinationsPart √NE Warren Co. / Franklin, Carlisle,Franklin Twp. (boundaries: SR 725 on N,SR 63 on S, SR 741 on E, Rt. 4 on W)ITN Greater Cincinnati 300 Part Part Within I‐275 loop in OhioJewish Community 2,600 Part Amberley, Edgemont, Golf Manor, N.Avondale, Roselawn; limited service inCenter of Cincinnatiother communitiesThe Marielders 200 Part Fairfax, Madison Place, Mariemont,Middletown AreaSenior CitizensNorth College HillSenior CenterPartPlainville, Terrace ParkCity of Middletown250 Part College Hill, Finneytown, Mt. Healthy, N.College Hill, Springfield Twp, some ofwestern Hamilton Co.Oxford Seniors 500 Part Oxford & Oxford Twp; trips to Hamiltonby appointmentPartners in Prime 1,350 Part Southern portion, excluding MonroeSenior Services of 1,600 ‐All √Northern Kentucky 2,000Stepping Stones Center naDestinationationationsAll AllDestin‐Destin‐Sycamore Senior Center 850‐900Talbert House Varies All All All AllTowne Taxi Inc. 1200+ All All All All All √Warren Co. Board of 4,600 AllMR/DDWarren Co. Community 500Destinations‐ations ationsDestin Destin‐AllServices Inc.√Wesley Community 2,500 All All AllServicesPart N & NE Hamilton Co.; destinations mayinclude other areas in the countyAppendix C C-5

OKI Coordinated Public Transit - Human Services Transportation Plan - Appendix CAbilities FirstType of Transportation Provider: Social service agencyAgency mission statement or general description of servicesAbilities First is committed to providing comprehensive services and quality care to each childand adult with special needs to put their abilities first. The agency provides integrated childcare,occupational, physical and speech therapy, residential care through two ICF/MR and five grouphomes, employment services, and an autism preschool.Types of specialized transportation users servedPeople that are elderly or have mental or physical disabilitiesTime that Service is Provided24/7 everyday as neededType of Service ProvidedFixed route with fixed schedule; door-to-door and through-the-door serviceEligibility RequirementsTransportation is provided for agency clients who need transportation to access our services.Fares▪ Charge nominal fee to transport children in our childcare to and from school▪ Bill for transportation as allowed through the funding source.1-Way Trips per Month130Type of Trips ProvidedGeneral transportation √ Places of employmentTransit agency √ Job training√ Residential/home service √ Grocery shoppingNursing homes, retirement centers, senior centers √ Other life maintenance: shopping, post office, banking√ Social service agencies/organizations √ Social or entertainment√ Medical transportation √ School√ Adult day careAppendix C C-6

OKI Coordinated Public Transit - Human Services Transportation Plan - Appendix CAbilities FirstTransportation Service AreaButler and Warren Counties in the OKI Region, with destinations in Hamilton County. Clark,Greene, Montgomery, and Preble Counties in Ohio outside of the OKI Region.Destinations or Areas Served Most FrequentlyButler and Warren CountiesContact: Roger SmithPhone: (513) 423-9496Appendix C C-7

OKI Coordinated Public Transit - Human Services Transportation Plan - Appendix CAmerican Red Cross, Butler County OfficeType of Transportation Provider: Social service agencyAgency mission statement or general description of servicesThe American Red Cross is a humanitarian organization, led by volunteers, that provides reliefto victims of disasters and helps people prevent, prepare for, and respond to emergencies.Types of specialized transportation users servedPeople that are elderly or have mental disabilities or low-incomeTime that Service is Provided9AM – 3PM Monday - FridayType of Service ProvidedDoor-to-door serviceEligibility RequirementsResidents of Middletown, Monroe, or Trenton; and ability to get in and out of the carindependently; cannot accommodate wheelchairs.FaresNo1-Way Trips per Month5Type of Trips ProvidedGeneral transportationPlaces of employmentTransit agencyJob trainingResidential/home serviceGrocery shoppingNursing homes, retirement centers, senior centers Other life maintenance: shopping, post office, bankingSocial service agencies/organizationsSocial or entertainment√ Medical transportation SchoolAdult day careAppendix C C-8

OKI Coordinated Public Transit - Human Services Transportation Plan - Appendix CAmerican Red Cross, Butler County OfficeTransportation Service AreaMiddletown, Monroe, and Trenton; Lemon and Madison Townships (for transportation tomedical appointments – the agency’s other services are available to all of the county’sresidents).Destinations or Areas Served Most FrequentlyLocal hospitals, physicians, and medical offices in the Springboro areaContact: Christine A. BirhanziPhone: (513) 340-7009Appendix C C-9

OKI Coordinated Public Transit - Human Services Transportation Plan - Appendix CBAWAC, Inc.Type of Transportation Provider: Social service agencyAgency mission statement or general description of servicesTo develop and maximize the vocational potential and quality of life of adult persons withdisabilities or other barriers to employment, through the flexible integration of counseling,vocational evaluation, life and work skills training, job placement, support services, andemployment in a therapeutic or community-based remunerative work environment.Types of specialized transportation users servedPeople that have mental or physical disabilitiesTime that Service is Provided7AM – 5:30 PM Monday - FridayType of Service ProvidedFixed route with fixed schedule; door-to-door service; next day serviceEligibility RequirementsMedicaid-eligible or private-pay or Vocational Rehabilitation authorized; must have a disabilitybut not require an attendant.FaresYes, use approved State Medicaid rates as contracted through LKLP (broker of services); ratesvary by rider classification (determined by Case Manger, documentation from medicalpersonnel)1-Way Trips per Month3,600Type of Trips ProvidedGeneral transportation √ Places of employmentTransit agencyJob training√ Residential/home service Grocery shoppingNursing homes, retirement centers, senior centers Other life maintenance: shopping, post office, banking√ Social service agencies/organizations Social or entertainmentMedical transportationSchool√ Adult day careAppendix C C-10

OKI Coordinated Public Transit - Human Services Transportation Plan - Appendix CBAWAC, Inc.Transportation Service AreaBoone, Campbell, and Kenton Counties in the OKI Region; Grant, Pendleton, Carroll, Gallatin,and Own Counties outside the OKI Region.Destinations or Areas Served Most FrequentlyBoone, Campbell, and Kenton CountiesContact: Ken SchmidtPhone: (859) 371-4410Appendix C C-11

OKI Coordinated Public Transit - Human Services Transportation Plan - Appendix CButler County Regional Transit Authority (BCRTA)Type of Transportation Provider: Transit agencyAgency mission statement or general description of servicesTo support Butler County’s quality of life and economic development through publictransportation solutions.Services:Park-and-Ride Job ShuttleIn-town/Shopping ShuttleMedical ShuttleMiddletown-Hamilton ShuttleMiddletown-Oxford ShuttleGroup Shuttle On-DemandCurb-to-Curb Agency ContractsAny general public trip request with associated fare.Types of specialized transportation users servedPeople that are elderly or have mental or physical disabilities or low-income; all populationsTime that Service is ProvidedWeekdays and evenings; provides 24/7 if service required by contractType of Service Provided1) Deviated fixed route shuttles between Middletown-Hamilton and Middletown-Oxford2) Door-to-door service that is demand response; same-day or next-day serviceEligibility RequirementsOpen to the general public with the correct fare.FaresDemand-response: based on zone of travelJob shuttle: $5 per 1-way trip Middletown/Hamilton; $2 per 1-way trip Middletown/OxfordShopping shuttles for Hamilton and Fairfield: $4 per round trip1-Way Trips per Month4,200Type of Trips Provided√ General transportation √ Places of employment√ Transit agency √ Job training√ Residential/home service √ Grocery shopping√ Nursing homes, retirement centers, senior centers √ Other life maintenance: shopping, post office, banking√ Social service agencies/organizations √ Social or entertainment√ Medical transportation √ School√ Adult day care √ Other: any general trip request with associated fareAppendix C C-12

OKI Coordinated Public Transit - Human Services Transportation Plan - Appendix CButler County Regional Transit Authority (BCRTA)Transportation Service AreaButler County and surrounds for the general public; also area as required by agency contractsOKI Plan: southeastern portion of Butler CountyDestinations or Areas Served Most FrequentlyCentral and southeastern portions of Butler CountyContact: Carla L. LakatosPhone: (513) 785-5226Appendix C C-13

OKI Coordinated Public Transit - Human Services Transportation Plan - Appendix CCincinnati Area Senior ServicesType of Transportation Provider: Social service agencyAgency mission statement or general description of servicesTo promote the independence and preserving the dignity of older adults.Vision: To be the community leader in advocating for the needs of older, at-risk adults To constantly evolve and improve our services through continuous review To excel in fiscal management and efficiency of operation To demonstrate ownership, respect, and accountability at all levelsTypes of specialized transportation users servedPeople that are elderly or have mental or physical disabilities or low-incomeTime that Service is Provided8:30 A.M. to 4:30 P.M., Monday – Friday; some limited evenings and weekends with advanceplanningType of Service ProvidedFixed route with fixed schedule that is door-to-door and next-day serviceEligibility RequirementsAge 60 and olderFaresDonations are encouraged; $3 one-way for medical transportation1-Way Trips per Month3,900Type of Trips ProvidedGeneral transportationPlaces of employmentTransit agencyJob trainingResidential/home service √ Grocery shopping√ Nursing homes, retirement centers, senior centers √ Other life maintenance: shopping, post office, banking√ Social service agencies/organizations √ Social or entertainment√ Medical transportationSchool√ Adult day careAppendix C C-14

OKI Coordinated Public Transit - Human Services Transportation Plan - Appendix CCincinnati Area Senior ServicesTransportation Service AreaHamilton County within the I-275 beltway and westDestinations or Areas Served Most FrequentlyGrocery stores, Doctors officesContact: Tracey CollinsPhone: (513) 721-4330Appendix C C-15

OKI Coordinated Public Transit - Human Services Transportation Plan - Appendix CClermont Counseling Center, Inc. dba LifePoint SolutionsType of Transportation Provider: Social service agency; private/commercial provider withhandicapped accessibilityAgency mission statement or general description of servicesLifePoint Solutions mission is to help people discover and use their strengths to attain andsustain their social and emotional well being to lead productivity and fulfilling lives. In order forclients to achieve positive mental health and well being, they need to physically get to theservices available at LifePoint Solutions offices and in the community as well as Phoenix Place, aconsumer clubhouse. Transportation is critical to obtain and maintain supported employmentand to obtain needed human service benefits such as Social Security, housing, and Medicaid.Clients also need transportation to community events in order to avoid becoming isolated intheir community.Types of specialized transportation users servedPeople that have mental health disabilitiesTime that Service is Provided Prime time: 7 AM – 6 PM, Monday – Friday Secondary time: 6 PM – 10 PM – for evening groups Other times: As needed to accommodate clients, client specific weekend hours byappointmentType of Service ProvidedDemand response; door-to-door service, specializes in services to Mental Health clients,particularly those with (SPMI) severe and persistent mental illnesses.Eligibility Requirements Individuals with a mental health disability Clermont or Hamilton residents who meet the disability requirement. Age 16 and over Client of LifePoint Solutions or Phoenix Place Program enrollment into case management services, therapy services, vocationalservices, Senior Connection, or Phoenix PlaceFaresNone1-Way Trips per MonthApproximately 149 one way trips per month; when all vehicles are in use.Type of Trips Provided√ General transportation √ Places of employmentTransit agency √ Job training√ Residential/home service √ Grocery shopping√ Nursing homes, retirement centers, senior centers √ Other life maintenance: shopping, post office, banking√ Social service agencies/organizationsSocial or entertainmentMedical transportationSchoolAdult day careAppendix C C-16

OKI Coordinated Public Transit - Human Services Transportation Plan - Appendix CClermont Counseling Center, Inc.dba LifePoint SolutionsTransportation Service AreaClermont and portions of Hamilton County and group homes in Hamilton, Adams, Brown andWarren CountiesDestinations or Areas Served Most FrequentlyAmelia, Batavia, Bethel, Cherry Grove, Mt. Carmel, Milford, and WithamsvilleContact: Joyce WeddlePhone: (513) 947-7120Appendix C C-17

OKI Coordinated Public Transit - Human Services Transportation Plan - Appendix CClermont Senior Services, Inc.Type of Transportation Provider: Social service agency/ Private/commercial provider withhandicapped accessibilityAgency mission statement or general description of servicesTo improve the quality of life for older adults by providing a broad range of home andcommunity based services, enabling them to remain as active and independent as possibleTypes of specialized transportation users servedPeople that are elderly or have mental or physical disabilities or low-incomeTime that Service is Provided8 A.M. to 5 P.M., Monday – Friday (all requests are reviewed for availability); Weekends, earlymorning, and evening hours of service is scheduled based on need and availabilityType of Service ProvidedDemand-response/ on-demand that is door-to-door or through-the-door to through-the-door,and same-day or next-day serviceEligibility RequirementsClermont County resident and age 60 and olderFares$2 round-trip within Clermont County; $4 round-trip outside Clermont County; donation-basedservice1-Way Trips per Month240Type of Trips ProvidedGeneral transportationPlaces of employmentTransit agencyJob training√ Residential/home service √ Grocery shopping√ Nursing homes, retirement centers, senior centers √ Other life maintenance: shopping, post office, banking√ Social service agencies/organizations √ Social or entertainment√ Medical transportationSchool√ Adult day careAppendix C C-18

OKI Coordinated Public Transit - Human Services Transportation Plan - Appendix CTransportation Service AreaClermont CountyClermont Senior Services, Inc.Destinations or Areas Served Most FrequentlyMedical and wellness facilities in the Greater Cincinnati areaContact: Brenda DotsonPhone: (513) 724-1255Appendix C C-19

OKI Coordinated Public Transit - Human Services Transportation Plan - Appendix CClermont Transportation Connection (CTC)Type of Transportation Provider: Transit agencyAgency mission statement or general description of servicesProvide public demand response service to all of Clermont County and parts of HamiltonCounty; and also provide 2 express routes from Clermont County into Downtown CincinnatiTypes of specialized transportation users servedPeople that are elderly or have mental or physical disabilities or low-incomeTime that Service is ProvidedWeekdays and weekendsType of Service ProvidedFixed route with fixed schedule; demand response/ on-demand service that is door-to-door andsame-day or next-dayEligibility Requirements Public service is open to anyone Medicaid clients must be approved by the Clermont Department of Jobs and FamilyServicesFaresBase fare of $4.751-Way Trips per Month3,000Type of Trips Provided√ General transportation √ Places of employment√ Transit agency √ Job training√ Residential/home service √ Grocery shopping√ Nursing homes, retirement centers, senior centers √ Other life maintenance: shopping, post office, banking√ Social service agencies/organizations √ Social or entertainment√ Medical transportation √ SchoolAdult day careAppendix C C-20

OKI Coordinated Public Transit - Human Services Transportation Plan - Appendix CClermont Transportation Connection (CTC)Transportation Service Area Public Service: All of Clermont County and parts of Hamilton County Medicaid Service: Clermont and Hamilton Counties in the OKI Region; Brown Countyoutside the OKI RegionDestinations or Areas Served Most FrequentlyMedical and Downtown CincinnatiContact: Ben CapellePhone: (513) 732-7577Appendix C C-21

OKI Coordinated Public Transit - Human Services Transportation Plan - Appendix CClovernook Center for the Blind and Visually ImpairedType of Transportation Provider: Social service agencyAgency mission statement or general description of servicesOur mission is to empower people who are blind and visually impaired to be self-sufficient andfull participants in their communities. Clovernook was founded as a residence for blind womenin 1903 and over the last century has evolved into a multi-faceted organization with an array ofservices and a skilled staff to address the needs of people with visual impairments. Innovativeprograms including community living support and a youth initiative with a focus on developingthe skills people with visual impairments need to become independent in the community. Anarray of employment services help individuals maximize their earning potential and jobsatisfaction, both on site in our manufacturing center and in the local job market.Types of specialized transportation users servedPeople that are elderly or have mental or physical disabilities or low-income; specialize inserving people with visual impairmentsTime that Service is ProvidedWeekdays; occasionally weekends or eveningsType of Service ProvidedThrough-the-door to through-the-door service; volunteer transportation requires two weeksadvance noticeEligibility RequirementsBlind or visually impairedFaresNone1-Way Trips per Month40-50Type of Trips ProvidedGeneral transportation √ Places of employmentTransit agencyJob trainingResidential/home service √ Grocery shoppingNursing homes, retirement centers, senior centers √ Other life maintenance: shopping, post office, bankingSocial service agencies/organizations √ Social or entertainment√ Medical transportationSchoolAdult day careAppendix C C-22

OKI Coordinated Public Transit - Human Services Transportation Plan - Appendix CClovernook Center for the Blind and Visually ImpairedTransportation Service AreaAll counties in the OKI RegionDestinations or Areas Served Most FrequentlyHamilton CountyContact: Mike WalshPhone: (513) 522-3860, ext. 2250Appendix C C-23

OKI Coordinated Public Transit - Human Services Transportation Plan - Appendix CColonialType of Transportation Provider: Private/commercial provider with handicappedaccessibilityAgency mission statement or general description of servicesTo encourage active living, inspire lifelong learning, and provide services and leadership tostrengthen our communityTypes of specialized transportation users servedPeople that are elderlyTime that Service is ProvidedWeekdays; some weekendsType of Service ProvidedDoor-to-door and through-the-door to through-the-door service; same-day and next-day serviceEligibility RequirementsMust be a resident, former rehab resident, or member of Colonial organization or club oranother Colonial affiliationFaresYes1-Way Trips per Month400Type of Trips Provided√ General transportationPlaces of employmentTransit agencyJob trainingResidential/home service √ Grocery shopping√ Nursing homes, retirement centers, senior centers √ Other life maintenance: shopping, post office, bankingSocial service agencies/organizations √ Social or entertainmentMedical transportation √ SchoolAdult day careAppendix C C-24

OKI Coordinated Public Transit - Human Services Transportation Plan - Appendix CColonialTransportation Service AreaCity of Hamilton, with destinations in Butler and Hamilton CountiesDestinations or Areas Served Most FrequentlyDoctors’ offices in Butler County; social activities in Butler and Hamilton CountiesContact: Ed GiulianoPhone: (513) 785-4750Appendix C C-25

OKI Coordinated Public Transit - Human Services Transportation Plan - Appendix CDeardoff Senior Center/ Franklin Township Senior BusType of Transportation Provider: Social service agency; private/ commercial provider withhandicapped accessibilityAgency mission statement or general description of servicesThe Deardoff Senior Center promotes the social, physical, and emotional well being of itsmembers by implementing and maintaining quality education, recreational and wellnessprograms and activities. The Center is a resource and referral agency, offers scheduledluncheons and free bus transportation.Types of specialized transportation users servedPeople that are elderly or have mental or physical disabilities or low-incomeTime that Service is ProvidedWeekdays; weekend and evenings by special request from Deardoff Senior Center Director andapproval by Franklin Township TrusteesType of Service ProvidedFixed route with fixed schedule; door-to-door service and through-the-door to through-the-doorservice; next-day service: Deardoff Senior Center 2 independent senior apartments (Sherman Glen Retirement and Meadow CrossingsRetirement) Dialysis patients Job-related for disabledEligibility RequirementsAge 60 and over; or disabled with a documented disabilityFaresNo1-Way Trips per Month10Type of Trips Provided√ General transportation √ Places of employmentTransit agencyJob training√ Residential/home service √ Grocery shopping√ Nursing homes, retirement centers, senior centers √ Other life maintenance: shopping, post office, banking√ Social service agencies/organizations √ Social or entertainment√ Medical transportation √ School√ Adult day careAppendix C C-26

OKI Coordinated Public Transit - Human Services Transportation Plan - Appendix CDeardoff Senior Center/ Franklin Township Senior BusTransportation Service AreaArea bordered by SR 725 on the north, SR 63 on the south, SR 741 on the east, and Rt. 4 onthe west; trips from Warren County to Butler and Montgomery CountiesOKI Plan: Franklin Twp., Cities of Carlisle and Franklin and portions of MiddletownDestinations or Areas Served Most FrequentlyCity of Franklin, Franklin Township, and Carlisle; Butler and Montgomery CountiesContact: Mildred J. Brown/ Helen CampbellPhone: (937) 743-8100Appendix C C-27

OKI Coordinated Public Transit - Human Services Transportation Plan - Appendix CITN Greater Cincinnati (Independent Transportation Network)Type of Transportation Provider: Independent non-profit organizationAgency mission statement or general description of servicesTo support a sustainable, community-based, community-supported, economically viable, andconsumer-oriented, quality transportation service for seniors and visually impaired adults in thegreater Cincinnati communityTypes of specialized transportation users servedPeople that are elderly or are visually impairedTime that Service is Provided24 hours per day, 7 days a week, 365 days per yearType of Service ProvidedThrough-the-door to through-the-door service; same-day and next-day service; arm-througharmservice and carrying packages are also providedEligibility RequirementsWe are a membership-based organization. Seniors 60 years of age and over and adults thatare visually impairedFaresMembership: $75 per yearRides: $3.50 for the pick-up plus $1.25 per mile ridden1-Way Trips per Month300Type of Trips Provided√ General transportation √ Places of employment√ Transit agency √ Job training√ Residential/home service √ Grocery shopping√ Nursing homes, retirement centers, senior centers √ Other life maintenance: shopping, post office, banking√ Social service agencies/organizations √ Social or entertainment√ Medical transportation √ School√ Adult day care √ Other: Rides are provided for any ride purpose withinthe service areaAppendix C C-28

OKI Coordinated Public Transit - Human Services Transportation Plan - Appendix CITN Greater Cincinnati (Independent Transportation Network)Transportation Service AreaWithin the I-275 loop in Ohio; expansion into Northern Kentucky anticipated throughout 2012Destinations or Areas Served Most FrequentlyMedical appointments, grocery stores and other consumer-related outingsContact: Nancy SchusterPhone: (513) 559-2856Appendix C C-29

OKI Coordinated Public Transit - Human Services Transportation Plan - Appendix CJewish Community Center of CincinnatiType of Transportation Provider: Social service agencyAgency mission statement or general description of servicesThe Center’s Senior Adult Services is a multi-service program designed to help maintainindependence and to improve the quality of life for seniors in the community. This programdirectly responds to our mission and the goals as we provide many services in an effort to helpseniors achieve independence and a higher quality of life.Types of specialized transportation users servedPeople that are elderly or have physical disabilities or low-income; also, Russian speakingimmigrantsTime that Service is ProvidedWeekdays, weekends, and eveningsType of Service ProvidedFixed route with fixed schedule and demand response; on-demand service that is door-to-doorand same-day serviceEligibility RequirementsAge 60 and older with poor mobility due to lack of physical well being, low income, andinadequate family support systemsFaresRequest donation of $3 from seniors1-Way Trips per Month2,600Type of Trips Provided√ General transportationPlaces of employmentTransit agencyJob training√ Residential/home service √ Grocery shopping√ Nursing homes, retirement centers, senior centers √ Other life maintenance: shopping, post office, banking√ Social service agencies/organizations √ Social or entertainmentMedical transportationSchoolAdult day careAppendix C C-30

OKI Coordinated Public Transit - Human Services Transportation Plan - Appendix CJewish Community Center of CincinnatiTransportation Service Area The program for the senior adults is the only transportation program that serves theareas of Amberley, Edgemont, Golf Manor, North Avondale, and Roselawn. In addition, we serve seniors who reside in other areas that include; Avondale, BondHill, Blue Ash, Deer Park, Finneytown, Kenwood, Mason, Paddock Hills, Pleasant Ridge,Reading, Silverton, and Wyoming and need or desire to participate in the JewishCommunity Center Senior Adult Service’s programs and activities.Destinations or Areas Served Most FrequentlyRoselawn (zip codes 45237 and 45236) and the northern side of CincinnatiContact: Tsipora GottliebPhone: (513) 761-7500 ext. 253Appendix C C-31

OKI Coordinated Public Transit - Human Services Transportation Plan - Appendix CMarielders (The Marielders, Inc.)Type of Transportation Provider: Social service agencyAgency mission statement or general description of servicesTo provide services and activities to area residents ages 55 and older so they may remainindependent in their own homes and active members in the community.Types of specialized transportation users servedPeople that are elderly (Ages 55 and older)Time that Service is Provided9:15 A.M. – 4 P.M., Monday - FridayType of Service Provided1) A van shuttle that provides next-day service (operates weekdays in service area asdescribed below) to travel to local businesses, restaurants, library, banks, etc.2) A service provided by volunteers from the community to assist members with travel todoctor appointments.Eligibility RequirementsReside in service area, aged 55 and older, and able to get in and out of vehicle on their ownFaresNone; donations accepted1-Way Trips per Month200Type of Trips Provided√ General transportationPlaces of employmentTransit agencyJob training√ Residential/home service √ Grocery shopping√ Nursing homes, retirement centers, senior centers √ Other life maintenance: shopping, post office, banking√ Social service agencies/organizations √ Social or entertainment√ Medical transportationSchoolAdult day careAppendix C C-32

OKI Coordinated Public Transit - Human Services Transportation Plan - Appendix CMarielders (The Marielders, Inc.)Transportation Service AreaFairfax, Madison Place, Mariemont, Plainville, and Terrace ParkDestinations or Areas Served Most FrequentlyFairfax, Madison Place, Mariemont, Plainville, and Terrace ParkContact: Barb AndersonPhone: (513) 271-5588Appendix C C-33

OKI Coordinated Public Transit - Human Services Transportation Plan - Appendix CMiddletown Area Senior Citizens, Inc – Senior ExpressType of Transportation Provider: Private/commercial provider with handicappedaccessibilityAgency mission statement or general description of servicesMiddletown Area Senior Citizens, Inc. provides diverse enrichment and supportive serviceopportunities that enhance the quality of life for the older adults the agency serves. SeniorExpress is a division of Middletown Area Senior Citizens, Inc. and provides transportationservices.Types of specialized transportation users servedPeople that are elderly – aged 60 and olderTime that Service is Provided6 AM – 6 PM, Monday – Friday for medical appointments; 8:30 AM – 4:30 PM, Monday – Fridayfor other appointmentsType of Service ProvidedDemand response; door-to-door serviceEligibility Requirements To the general public for persons aged 60 and older for non-emergency medical and/orrecreational trips. The general public may use the service for a fee.FaresSubsidized for seniorsFee for non-subsidized persons1-Way Trips per MonthType of Trips ProvidedGeneral transportation √ Places of employmentTransit agency √ Job training√ Residential/home service √ Grocery shopping√ Nursing homes, retirement centers, senior centers √ Other life maintenance: shopping, post office, bankingSocial service agencies/organizations √ Social or entertainment√ Medical transportationSchoolAdult day careAppendix C C-34

OKI Coordinated Public Transit - Human Services Transportation Plan - Appendix CMiddletown Area Senior Citizens, Inc – Senior ExpressTransportation Service AreaButler and Warren Counties; including Middletown, Monroe, Trenton, and FranklinDestinations or Areas Served Most FrequentlyCincinnati, Dayton, Fairfield, and HamiltonContact: Tresea HallPhone: (513) 422-6233Appendix C C-35

OKI Coordinated Public Transit - Human Services Transportation Plan - Appendix CMiddletown Transit System (MTS)Type of Transportation Provider: Transit agencyAgency mission statement or general description of servicesTo provide reliable, affordable public transportation for the Middletown area. We operate afixed route and complementary paratransit public transit system in the category of small urban.Types of specialized transportation users servedPeople that are elderly or have mental or physical disabilities or low-income; public transitserves all of these categoriesTime that Service is Provided6:30 A.M. – 6:30 P.M., Monday – Friday; and 8:30 A.M. – 4:30 P.M., SaturdaysType of Service Provided1) Fixed route with fixed schedule2) Curb-to-curb paratransitEligibility RequirementsDoctor certification process that individual cannot access the fixed route busFaresFull fare: $1.25Fore eligible riders: half fare/ $.60ADA Paratransit: $2.501-Way Trips per Month4,800Type of Trips ProvidedGeneral transportation√ Transit agencyResidential/home serviceNursing homes, retirement centers, senior centersSocial service agencies/organizationsMedical transportationAdult day carePlaces of employmentJob trainingGrocery shoppingOther life maintenance: shopping, post office, bankingSocial or entertainmentSchoolAppendix C C-36

OKI Coordinated Public Transit - Human Services Transportation Plan - Appendix CTransportation Service AreaCity of Middletown city limitsMiddletown Transit System (MTS)Destinations or Areas Served Most FrequentlyAll residential and commercial areas in the City of MiddletownContact: Stephen MurphyPhone: (513) 727-6343Appendix C C-37

OKI Coordinated Public Transit - Human Services Transportation Plan - Appendix CNorth College Hill Senior CenterType of Transportation Provider: Social service agencyAgency mission statement or general description of servicesNorth College Hill Senior Center has served area seniors for thirty years. Our mission is to helpseniors remain active and vital members of our community. To meet our mission we offerpeople 55 and older many exciting and diverse activities, as well as being an informationresource at the Center. Wellness programming, educational events, recreational activities, andtrips are among the offerings at the center. Along with this, we provide over 200 meals permonth at the center and over 2200 meals per month in the community through Meals-On-Wheels. The center also provides over 3000 one way passenger trips each year. North CollegeHill Senior Center serves over three hundred different seniors each month and over 650different members each year.Types of specialized transportation users servedPeople that are elderly or have physical disabilitiesTime that Service is ProvidedWeekdaysType of Service ProvidedDoor-to-door service; same-day serviceEligibility Requirements60 and over (and companions)FaresRequested donation: $3 per round-trip1-Way Trips per Month250Type of Trips ProvidedGeneral transportationPlaces of employmentTransit agencyJob trainingResidential/home service √ Grocery shoppingNursing homes, retirement centers, senior centers Other life maintenance: shopping, post office, banking√ Social service agencies/organizations √ Social or entertainmentMedical transportationSchoolAdult day careAppendix C C-38

OKI Coordinated Public Transit - Human Services Transportation Plan - Appendix CNorth College Hill Senior CenterTransportation Service AreaCollege Hill, Finneytown, Mt. Healthy, North College Hill, Springfield Township, and some ofwestern Hamilton CountyDestinations or Areas Served Most FrequentlySame as geographic service areaContact: David GunnPhone: (513) 521-3462Appendix C C-39

OKI Coordinated Public Transit - Human Services Transportation Plan - Appendix COxford SeniorsType of Transportation Provider: Social service agencyAgency mission statement or general description of servicesTo provide physical, spiritual, social, educational, vocational, and intellectual programs foradults 50 years and older, and to act as an advocacy agency for them.Types of specialized transportation users servedPeople that are elderly or have physical disabilities or low-incomeTime that Service is ProvidedWeekdays and weekendsType of Service ProvidedDoor-to-door service and through-the-door to through-the-door service; same-day and next-dayserviceEligibility Requirements60 years minimum; disabled of any ageFaresYes; suggested donation1-Way Trips per Month500Type of Trips Provided√ General transportation √ Places of employmentTransit agency √ Job training√ Residential/home service √ Grocery shopping√ Nursing homes, retirement centers, senior centers √ Other life maintenance: shopping, post office, banking√ Social service agencies/organizations √ Social or entertainment√ Medical transportationSchool√ Adult day careAppendix C C-40

OKI Coordinated Public Transit - Human Services Transportation Plan - Appendix COxford SeniorsTransportation Service AreaCity of Oxford and Oxford Township; trips to Hamilton by appointmentDestinations or Areas Served Most FrequentlyMedical appointments, grocery shoppingContact: Joan Potter-SommerPhone: (513) 523-8100Appendix C C-41

OKI Coordinated Public Transit - Human Services Transportation Plan - Appendix CPartners in Prime – Prime TransportationType of Transportation Provider: Private non-profit community services provider withhandicapped accessibilityAgency mission statement or general description of servicesPartners in Prime, formerly Senior Citizens, Inc. Butler County, provides diverse enrichment andsupportive opportunities that enhance the quality of life for older adults in southern ButlerCounty. Individuals and the community benefit through the education, nutrition, recreation,social service, transportation, and wellness programs.Types of specialized transportation users servedPeople that are elderly or have mental or physical disabilitiesTime that Service is Provided7:30 AM – 4:30 PM, Monday – FridayType of Service ProvidedDemand response; suggest several days advance schedulingEligibility Requirements60 years of age or older; phone pre-screening for first-time users at 513-867-9195. Many ridersreferred by payers such as PASSPORT and Butler County Elderly Services program.FaresSuggested contribution of $5.00 per one way trip; this may be waived based on rider havingreferral payment source (both rider and driver will know in advance). Private pay trips alsoavailable at negotiated rates.1-Way Trips per MonthAverage 1350 in 2011Type of Trips ProvidedGeneral transportationPlaces of employmentTransit agencyJob training√ Residential/home service √ Grocery shopping√ Nursing homes, retirement centers, senior centers Other life maintenance: shopping, post office, banking√ Social service agencies/organizationsSocial or entertainment√ Medical transportationSchool√ Adult day care √ PharmacyAppendix C C-42

OKI Coordinated Public Transit - Human Services Transportation Plan - Appendix CTransportation Service AreaSouthern Butler CountyPartners in Prime – Prime TransportationDestinations or Areas Served Most FrequentlyFort Hamilton Hospital, Mercy South Hospital, DaVita Dialysis Center and Dialysis Specialists ofFairfieldContact: Steve SchnablPhone: (513) 867-1998 ext. 223Appendix C C-43

OKI Coordinated Public Transit - Human Services Transportation Plan - Appendix CSenior Services of Northern KentuckyType of Transportation Provider: Transit agency and social service agencyAgency mission statement or general description of servicesTo support the independence and dignity of adults. Guiding Principle: The primary focus of ourservices is the care and well being of older adults and the disabled. All decisions are guided bythis principle, with the goal of providing more resources for programs and services to benefitthe disabled and the growing number of elderly in our region.Types of specialized transportation users servedPeople that are elderly or have mental or physical disabilities or low-incomeTime that Service is ProvidedWeekdaysType of Service ProvidedDemand response/ on-demand that is door-to-door or through-the-door to through-the-doorservice; same-day or next-day serviceEligibility RequirementsMedicaid recipients, older adults, disabled and public transit in the four rural counties ofPendleton, Grant, Carroll, and GallatinFaresYes, donations also accepted1-Way Trips per Month1,600 – 2,000Type of Trips Provided√ General transportation √ Places of employmentTransit agencyJob training√ Residential/home service √ Grocery shopping√ Nursing homes, retirement centers, senior centers Other life maintenance: shopping, post office, banking√ Social service agencies/organizations √ Social or entertainment√ Medical transportation School√ Adult day careAppendix C C-44

OKI Coordinated Public Transit - Human Services Transportation Plan - Appendix CSenior Services of Northern KentuckyTransportation Service AreaBoone, Campbell, and Kenton Counties in the OKI Region; other counties in the NorthernKentucky Area Development District: Carroll, Gallatin, Grant, Owen, and PendletonDestinations or Areas Served Most FrequentlyNorthern Kentucky areaContact: Ken RechtinPhone: (859) 292-0522Appendix C C-45

OKI Coordinated Public Transit - Human Services Transportation Plan - Appendix CSouthwest Ohio Regional Transit Authority (SORTA)Type of Transportation Provider: Transit agencyAgency mission statement or general description of servicesTo connect people and places, support economic development, and improve quality of life in theregion.Types of specialized transportation users servedPeople that are elderly or have mental or physical disabilities or low-incomeTime that Service is Provided4:11 AM – 1:45 AM, Monday – Friday; 4:41 AM – 1:45 AM, Saturdays; 5:03 AM – 1:19 AM,SundaysType of Service Provided Fixed route with fixed schedule Demand response/ on-demand that is next-day serviceEligibility RequirementsFaresFixed Route fares for zones; 1 = $1.75, 2 = $2.65, 3 = $3.00, 4 = $3.50; an all-passzone is $4.25. Demand response fares for zones; 1 = $3.50 and 2 = $4.50.Have a fare deal program for persons over 65 and/or on Medicaid and/or disabled that ishalf the price of fixed route fares.1-Way Trips per Month114,511Type of Trips ProvidedGeneral transportationPlaces of employment√ Transit agency Job trainingResidential/home serviceGrocery shoppingNursing homes, retirement centers, senior centers Other life maintenance: shopping, post office, bankingSocial service agencies/organizationsSocial or entertainmentMedical transportationSchoolAdult day careAppendix C C-46

OKI Coordinated Public Transit - Human Services Transportation Plan - Appendix CSouthwest Ohio Regional Transit Authority (SORTA)Transportation Service AreaThroughout Hamilton County and parts of Butler, Clermont, and Warren CountiesDestinations or Areas Served Most FrequentlyContact: Victoria FinkPhone: (513) 632-7533Appendix C C-47

OKI Coordinated Public Transit - Human Services Transportation Plan - Appendix CStepping Stones CenterType of Transportation Provider: Social service agencyAgency mission statement or general description of servicesTo increase independence, improve lives and promote inclusion for children and adults withdisabilities. Agency serves close to 1,000 children and adults with disabilities: severe autism,cerebral palsy, down syndrome, intellectual disabilities, seizure disorders, bi-polar disorder,brain injury, intermittent explosive disorder, multiple disabilities and medical needs. Year-roundprograms include preschool, adult services, weekend respites, and alternative education forelementary and high school students with severe autism. Seasonal programs include summerday and overnight camps and Saturday Kids Club (school-year program offering extracurricularactivities for school children with disabilities). Stepping Stones was founded in 1963 and isknown for identifying unmet needs and meeting them.Types of specialized transportation users servedPeople that are elderly or have mental or physical disabilitiesTime that Service is Provided8 AM – 3 PM, 7 days a weekType of Service ProvidedDemand response; door-to-door and same-day serviceEligibility RequirementsAll individuals are served through county DD programsFaresNo1-Way Trips per MonthType of Trips Provided√ General transportationPlaces of employmentTransit agencyJob training√ Residential/home serviceGrocery shoppingNursing homes, retirement centers, senior centers √ Other life maintenance: shopping, post office, banking√ Social service agencies/organizations √ Social or entertainmentMedical transportationSchool√ Adult day careAppendix C C-48

OKI Coordinated Public Transit - Human Services Transportation Plan - Appendix CTransportation Service AreaClermont and Hamilton CountiesStepping Stones CenterDestinations or Areas Served Most FrequentlyTri-State Area (Ohio, Kentucky, and Indiana)Contact: Pete EhmkePhone: (513) 831-4660Appendix C C-49

OKI Coordinated Public Transit - Human Services Transportation Plan - Appendix CSycamore Senior CenterType of Transportation Provider: Social service agencyAgency mission statement or general description of servicesTo provide a stimulating community experience by creating sustainable, outstandingopportunities for social, intellectual and volunteer experiences, while providing care and supportto those we serve throughout the Greater Cincinnati area.Types of specialized transportation users servedPeople that are elderlyTime that Service is Provided8:30 AM – 2 PM, Monday – Friday; for appointmentsType of Service ProvidedDoor-to-door service requires a week’s notice; shuttle can be same-day serviceEligibility RequirementsCouncil on Aging eligibility requirements: minimum 60 years, Hamilton County resident, COAapprovalFaresSuggested donation: $3 shuttle, $7 grocery, $10 medicalTransportation available for private pay: $20 per 1-way1-Way Trips per MonthType of Trips ProvidedGeneral transportationPlaces of employmentTransit agencyJob trainingResidential/home service √ Grocery shopping√ Nursing homes, retirement centers, senior centers Other life maintenance: shopping, post office, banking√ Social service agencies/organizationsSocial or entertainment√ Medical transportationSchoolAdult day careAppendix C C-50

OKI Coordinated Public Transit - Human Services Transportation Plan - Appendix CSycamore Senior CenterTransportation Service AreaOur clients live in the North and Northeast regions of Cincinnati (Hamilton County). Forest Parkto Madeira/Indian Hill going East to West; and Loveland to Silverton going North to South. Dohave routes that go to University Hospital/VA/Christ and other Clifton locations.Destinations or Areas Served Most FrequentlyBlue Ash, Clifton, Forest Park, Montgomery, Springdale, and Sycamore TownshipContact: Joshua HowardPhone: (513) 984-1234Appendix C C-51

OKI Coordinated Public Transit - Human Services Transportation Plan - Appendix CTalbert HouseType of Transportation Provider: Private/commercial provider with handicappedaccessibilityAgency mission statement or general description of servicesTalbert House is a multi-service, community-based nonprofit agency. The agency serves abroad population and develops and delivers services in criminal justice, mental health, andsubstance abuse. There are two basic purposes to these services – to reduce and/or modifydysfunctional behavior and to facilitate social adjustment.Persons become affiliated with Talbert House either through court mandated transfers,treatment groups, psychiatric and medication appointments, reentry services, or family visits.Types of specialized transportation users servedPeople that have mental disabilitiesTime that Service is Provided24 hours a day, seven days a weekType of Service ProvidedDemand response;Eligibility RequirementsMembers of Talbert HouseFaresNone1-Way Trips per MonthTrips covering the period of January 1, 2011 through December 31, 2011.January 0February 10March 18April 12May 10June 10July 6August 2September 8October 18November 30December 8Type of Trips ProvidedGeneral transportation √ Places of employmentTransit agencyJob trainingResidential/home serviceGrocery shoppingNursing homes, retirement centers, senior centers Other life maintenance: shopping, post office, banking√ Social service agencies/organizationsSocial or entertainment√ Medical transportationSchoolAdult day careAppendix C C-52

OKI Coordinated Public Transit - Human Services Transportation Plan - Appendix CTalbert HouseTransportation Service AreaHamilton, Butler, Clermont, and Warren CountiesDestinations or Areas Served Most FrequentlyClifton, Bond Hill, Walnut Hills, Springdale, Downtown Cincinnati, and other agency locatons.Contact: Larry WilliamsPhone: (513) 751-7747Appendix C C-53

OKI Coordinated Public Transit - Human Services Transportation Plan - Appendix CTowne Taxi, Inc.Type of Transportation Provider: Private/commercial provider with handicappedaccessibility and taxi/cab service; van and small busAgency mission statement or general description of servicesWe are a 24-hour, 7-days a week, 365 days per year Transportation Company that providestransportation and specialized services for all people in the tri-state area encompassing the OKIregion. Our company is a customer oriented service that helps and assists passengers inaddition to fulfilling their trip needs. We accept all credit cards, cash, vouchers, corporateaccounts, and state, county, and federally-funded trips and organizations. We transport a verydiverse and complete origin of all the population from the preschool to elderly, blind, disabled,businesses, all economic sections inclusive. Our workforce includes a complete roster of peoplefrom men, women, and different ethnic backgrounds, which are a true representation of theworkforce. In addition, we have independent contractors to complement our services.Types of specialized transportation users servedPeople that are elderly or have mental or physical disabilities or low income; all typesTime that Service is Provided24 hours per day, 7 days a week, 365 days per yearType of Service Provided1) Fixed-route with fixed-schedule2) Demand response; door-to-door service; same-day or next-day service; reservationsrequiredEligibility RequirementsNoneFares1-Way Trips per Month1,200+Type of Trips Provided√ General transportation √ Places of employment√ Transit agency √ Job training√ Residential/home service √ Grocery shopping√ Nursing homes, retirement centers, senior centers √ Other life maintenance: shopping, post office, banking√ Social service agencies/organizations √ Social or entertainment√ Medical transportation √ School√ Adult day careAppendix C C-54

OKI Coordinated Public Transit - Human Services Transportation Plan - Appendix CTowne Taxi, Inc.Transportation Service AreaOKI Region and destinations to nearby counties (including south of the three Northern KentuckyCounties and Franklin County in Indiana)Destinations or Areas Served Most FrequentlyCincinnati, Ohio central regions and Northern Kentucky properContact: Bill McCoyPhone: (513) 761-7700Appendix C C-55

OKI Coordinated Public Transit - Human Services Transportation Plan - Appendix CTransit Authority of Northern Kentucky (TANK)Type of Transportation Provider: Transit agencyAgency mission statement or general description of servicesThe Transit Authority of Northern Kentucky (TANK) has provided transit services to Boone,Campbell, and Kenton counties as well as downtown Cincinnati since 1973. TANK offers a“Downtown Cincinnati” service, taking people from their homes in Northern Kentucky to jobsdowntown as well as service to work sites in the southern areas of the Northern Kentuckyregion, with fast “reverse-commute” bus service. Express buses travel the expressway,providing more direct access to the Downtown Cincinnati Central Business District. TANKoperates 27 routes, through 19 Park & Ride locations, 365 days a year. In addition to our fixedroute service, TANK also operates the Regional Area Mobility Program (RAMP), a service fordisabled citizens and the DayTripper program for seniors 60 years of age and over. In the 2009Fiscal Year, TANK carried 3.7 million passengers to destinations throughout Northern Kentuckyand downtown Cincinnati.Types of specialized transportation users servedPeople that are elderly or have mental or physical disabilities or low-incomeTime that Service is Provided5 AM – 1 AM daily; weekdays, weekends, and evenings; during hours of regular fixed-routetransit serviceType of Service ProvidedFixed route with fixed schedule; Demand response/on-demand that is door-to-door and nextdayserviceEligibility RequirementsParatransit users must undergo a physical and cognitive evaluation and receive a finding ofeligibility for the serviceFares Local Cash Fare = $1.50 Express Cash Fare = $2.00 Senior/Disabled Fare – Local = $0.75 Senior/Disabled Fare – Express = $1.00 RAMP Fare = $2.50 Student Fare = $1.00 Southbank Shuttle Fare = $1.00 Day Tripper Fare = $4.001-Way Trips per Month9,200Type of Trips Provided√ General transportation √ Places of employment√ Transit agency √ Job training√ Residential/home service √ Grocery shopping√ Nursing homes, retirement centers, senior centers √ Other life maintenance: shopping, post office, banking√ Social service agencies/organizations √ Social or entertainment√ Medical transportation √ SchoolAdult day careAppendix C C-56

OKI Coordinated Public Transit - Human Services Transportation Plan - Appendix CTransit Authority of Northern Kentucky (TANK)Transportation Service AreaBoone, Campbell, and Kenton Counties in Northern Kentucky; Downtown Cincinnati; Service arefor door-to-door specialized transportation is a modified ½ mile buffer around our fixed-routetransit networkDestinations or Areas Served Most FrequentlyBoone, Campbell, and Kenton Counties in Northern Kentucky and Downtown CincinnatiContact: Tim BenderPhone: (859) 331-8265Appendix C C-57

OKI Coordinated Public Transit - Human Services Transportation Plan - Appendix CUTSType of Transportation Provider: Social service agency w/ handicapped accessibilityAgency mission statement or general description of servicesUTS provides high quality transportation solutions. Our unsurpassed safety records, qualityassurance standards, drivers and vehicles are only a few reasons why more than 100 localagencies and school districts rely on us for their transportation needs. For over 30 years, UTShas exceeded our clients' expectations. What sets UTS apart from the other vendors is ourongoing dedication to safety, superior customer care and continued investment in the latesttransportation industry technology.Types of specialized transportation users servedPeople that are elderly or have mental or physical disabilitiesTime that Service is Provided24/7 everyday as neededType of Service ProvidedOn-demand;Eligibility RequirementsNoneFaresThrough government contract1-Way Trips per Month66,000Type of Trips Provided√ General transportation √ Places of employmentTransit agency √ Job training√ Residential/home service √ Grocery shopping√ Nursing homes, retirement centers, senior centers √ Other life maintenance: shopping, post office, banking√ Social service agencies/organizations √ Social or entertainment√ Medical transportation √ School√ Adult day careAppendix C C-58

OKI Coordinated Public Transit - Human Services Transportation Plan - Appendix CUTSTransportation Service AreaSouthwest and Central Ohio, counties include Butler, Hamilton, Warren, Clermont in the OKIregion, and Preble, Montgomery, and Clinton in Ohio.Destinations or Areas Served Most FrequentlyCincinnati regionContact: Susan SmithPhone: (513) 858-7918Appendix C C-59

OKI Coordinated Public Transit - Human Services Transportation Plan - Appendix CWarren County Board of MR/DDType of Transportation Provider: Private/commercial provider with handicappedaccessibilityAgency mission statement or general description of servicesThe Warren County Board of MR/DD supports people with disabilities and their families toachieve what is important to them. Through their transportation services, the agency providesa vital link to employment, recreation, health care, and the community – all things that areimportant to the people and families serviced by Warren County Board of MR/DD.Types of specialized transportation users servedPeople that have physical disabilitiesTime that Service is Provided7 AM – 6 PM, Monday – Friday; Contracted transportation is available 6 AM – Midnight, sevendays a weekType of Service ProvidedRoute based and demand response;Eligibility RequirementsCertified as qualified to receive services from the County Board of MR/DD and be activelyenrolled in the programFaresNone1 – Way Trips per MonthContracted Transportation (7 days/ wk) - 431 one way trips per monthRoute Based Transportation (5 days/ wk) – 4600 one way trips per monthType of Trips ProvidedGeneral transportation x Places of employmentTransit agencyJob trainingResidential/home serviceGrocery shoppingNursing homes, retirement centers, senior centers Other life maintenance: shopping, post office, bankingSocial service agencies/organizationsSocial or entertainmentMedical transportationSchoolAdult day care x HabilitationAppendix C C-60

OKI Coordinated Public Transit - Human Services Transportation Plan - Appendix CTransportation Service AreaWarren CountyWarren County Board of MR/DDDestinations or Areas Served Most FrequentlyMR/DD workshop and habilitation facilities in Lebanon and employers in Mason (PAX,Mitsubishi) and in Springboro (Celebration Farms)Contact: Pete MasonPhone: (513) 695-1874Appendix C C-61

OKI Coordinated Public Transit - Human Services Transportation Plan - Appendix CWarren County Community Services, Inc. (WCCS)Type of Transportation Provider: Social service agencyAgency mission statement or general description of servicesWCCS is Warren County’s Community action agency serving Warren County residents of all ageswith a wide scope of services. Early Learning Centers are scattered throughout the county with a total of 306 low incomepreschoolers; focuses on preparing preschoolers for Kindergarten. The 741 Center involves more than 1,510 older adults participating in 1,280 variousprograms through the year. Family Services Dept. offers temporary emergency financial assistance, employmentcoaching, and support for low income families; trainings for faith-based organizations; andassistance to obtain medication for low income families HEAP/ Home energy assistance program offers winter and summer cooling assistance; morethan 2,100 applications completed in 2010 HWAP/ Home weatherization program helps low income families to improve their homes inorder to heat and cool them more efficiently Senior Nutrition/ Meals on Wheels in 2010 served 3,047 lunches each week to seniors Senior Transportation in 2010 provided 6,161 trips to 501 residents around the county andbeyond Supportive Services works through a Senior Navigator who helps with referrals for seniors“Strengthening the fabric of our community by providing services and connecting people toresources necessary for realizing their full potential for a quality life.”Types of specialized transportation users servedPeople that are elderly or have mental or physical disabilities or low-incomeTime that Service is Provided7 AM – 6 PM, Monday – Friday; earlier or later trips as scheduledType of Service ProvidedDemand response/ on-demand that is door-to-door or through-the-door to through-the-doorservice; same-day or next-day service as schedule allowsEligibility Requirements Medical transportation: 60 years and older with a need for services evidenced by somefunctional loss or inability to complete at least two ADL’s and/or IADLS’s Non-medical transportation: group of at least 3 people that is picked up at one locationand going to the same destinationFaresYes; donations are acceptedMedical transportation may involve a cost share based on income, but this money is for theadministrative agency (AAA) and not our service1-Way Trips per Month500Appendix C C-62

OKI Coordinated Public Transit - Human Services Transportation Plan - Appendix CWarren County Community Services, Inc. (WCCS)Type of Trips ProvidedGeneral transportationPlaces of employmentTransit agencyJob training√ Residential/home service √ Grocery shoppingNursing homes, retirement centers, senior centers √ Other life maintenance: shopping, post office, bankingSocial service agencies/organizations √ Social or entertainment√ Medical transportation SchoolAdult day careTransportation Service AreaWarren County and surrounding countiesDestinations or Areas Served Most FrequentlyMedical facilities in Warren County, Dayton, and Cincinnati; and grocery storesContact: Karen HillPhone: (513) 228-1801Appendix C C-63

OKI Coordinated Public Transit - Human Services Transportation Plan - Appendix CWarren County Transit Service (WCTS)Type of Transportation Provider: Transit agencyAgency mission statement or general description of servicesThe Warren County Transit Service began in 1980 as a demand response transit system withfive vehicles with a service area that included the incorporated and unincorporated areas.Warren County Community Services, Inc. was the service provider from the inception until1996. Universal Transportation System (UTS) operated the system from 1996 through 2004.MV Transportation, Inc. operated the system from 2005 to June 30, 2010. UTS beganoperating WCTS again on July 1, 2010. WCTS currently operates nineteen County-ownedvehicles. The WCTS service area includes Warren County, three locations in Middletown andservice to the GDRTA South Hub. There have not been any service changes in the last twoyears. In 2008, the regular fare was increased from $1.50 to $2.00 and the E&D fare wasraised from $0.75 to $1.00.Types of specialized transportation users servedPeople that are elderly or have mental or physical disabilities or low-incomeTime that Service is Provided6 AM – 6:30 PM, Monday – FridayType of Service ProvidedDemand response/ on-demand serviceEligibility RequirementsAvailable to the general public; reduced fares for persons that are elderly or disabledFares$2.00 one-way; $1.00 for the elderly or disabled1-Way Trips per Month4,500Type of Trips Provided√ General transportation √ Places of employment√ Transit agency √ Job training√ Residential/home service √ Grocery shopping√ Nursing homes, retirement centers, senior centers √ Other life maintenance: shopping, post office, banking√ Social service agencies/organizations √ Social or entertainment√ Medical transportation √ School√ Adult day careAppendix C C-64

OKI Coordinated Public Transit - Human Services Transportation Plan - Appendix CWarren County Transit Service (WCTS)Transportation Service AreaAll of Warren County, with limited service to Greater Dayton RTA’s South Hub and points withinthe City of MiddletownDestinations or Areas Served Most FrequentlySocial service agencies within the City of LebanonContact: Jerry HaddixPhone: (513) 695-1323Appendix C C-65

OKI Coordinated Public Transit - Human Services Transportation Plan - Appendix CWesley Community ServicesType of Transportation Provider: Private/commercial provider with handicappedaccessibilityAgency mission statement or general description of servicesWesley Community Services seeks to support the independence of seniors and individuals withdisabilities by providing a range of home and community based services that allows a full andproductive life in their own homes.Types of specialized transportation users servedPeople that are elderly or have mental or physical disabilities or low-incomeTime that Service is Provided4 AM – 9 PM, Monday - SaturdaysType of Service ProvidedDemand response; door-to-door or through-the-door to through-the-door service; same-dayserviceEligibility RequirementsPrimarily transport individuals with disabilities to job sites; seniors to medical appointments andable to provide social transportation, and private pay transportation to seniors.FaresReimbursed for trips through contractsTransportation available for private pay: cost determined by the trip distance1-Way Trips per Month2,500Type of Trips ProvidedGeneral transportation √ Places of employmentTransit agency √ Job training√ Residential/home serviceGrocery shoppingNursing homes, retirement centers, senior centers Other life maintenance: shopping, post office, bankingSocial service agencies/organizationsSocial or entertainment√ Medical transportationSchoolAdult day careAppendix C C-66

OKI Coordinated Public Transit - Human Services Transportation Plan - Appendix CTransportation Service AreaButler, Clermont, and Hamilton CountiesWesley Community ServicesDestinations or Areas Served Most FrequentlyPrimarily residents who live in Hamilton County, OhioContact: Stephen SmooklerPhone: (513) 661-2777Appendix C C-67

OKI Coordinated Public Transit - Human Services Transportation Plan - Addendum 1ADDENDUM 1Addendum 1 includes profiles of sixteen social service agencies not participating in the agencysurvey or referenced in the 2012 Coordinated Plan.The information regarding these agencies was obtained following the preparation and adoptionof the Coordinated Plan. This Addendum is included for additional reference and theincorporation of these profiles is intended as part of the next update of the Coordinated PublicTransit – Human Services Transportation Plan.Addendum 1AD-1

OKI Coordinated Public Transit - Human Services Transportation Plan - Addendum 1Community Yellow Checker TaxiType of Transportation Provider: Private agencyAgency mission statement or general description of servicesCommunity Yellow Checker Taxi Cab Company provides service to more communities in GreaterCincinnati and Northern Kentucky than any other taxicab companyTypes of specialized transportation users servedPeople that are elderly or have physical disabilities or low-incomeTime that Service is Provided24/7Type of Service ProvidedDoor-to-door serviceEligibility Requirementsn/aFaresVaries by distance1-Way Trips per Monthn/aType of Trips Provided√ General transportation √ Places of employmentTransit agency √ Job training√ Residential/home service √ Grocery shopping√ Nursing homes, retirement centers, senior centers √ Other life maintenance: shopping, post office, banking√ Social service agencies/organizations √ Social or entertainment√ Medical transportation √ School√ Adult day careAddendum 1AD-2

OKI Coordinated Public Transit - Human Services Transportation Plan - Addendum 1Transportation Service AreaCincinnati and Northern KentuckyCommunity Yellow Checker TaxiDestinations or Areas Served Most FrequentlyAirport and destinations within the service areaContact:Phone: Cincinnati - (513) 241-2100 ; Northern Kentucky – (859) 261-4400Addendum 1AD-3

OKI Coordinated Public Transit - Human Services Transportation Plan - Addendum 1Day Share Senior ServicesType of Transportation Provider: Social service agencyAgency mission statement or general description of servicesDay Share is the premier day care provider of social, recreational, rehabilitative and dementiaorientedtreatment, offering clients the preferred alternative care setting within the long-termcare continuum. Day Share offers Home Health services, Adult Day Program andTransportation. Our organization is committed to the provision of quality Adult Day Services forthe elderly and support to their families. We believe that through the daily intervention ofhealth, social and recreational services we can improve the quality of life for the elderly andreduce their incidences of isolationTypes of specialized transportation users servedPeople that are elderly or have mental or physical disabilitiesTime that Service is ProvidedNormal daytime hours, mornings and afternoonsType of Service ProvidedDoor-to-door serviceEligibility RequirementsMedical appointments and for participants in the Adult Day ProgramFaresn/a1-Way Trips per Monthn/aType of Trips ProvidedGeneral transportationPlaces of employmentTransit agencyJob training√ Residential/home service Grocery shopping√ Nursing homes, retirement centers, senior centers Other life maintenance: shopping, post office, bankingSocial service agencies/organizationsSocial or entertainment√ Medical transportationSchool√ Adult day careAddendum 1AD-4

OKI Coordinated Public Transit - Human Services Transportation Plan - Addendum 1Transportation Service AreaHamilton CountyDay Share Senior ServicesDestinations or Areas Served Most FrequentlyLocal hospitals and medical facilities; to and from the Adult Day ProgramContact:Phone: (513) 451-1100Addendum 1AD-5

OKI Coordinated Public Transit - Human Services Transportation Plan - Addendum 1The Deaconess FoundationType of Transportation Provider: Private/ Non-profit service agencyAgency mission statement or general description of servicesThe Deaconess Foundation offers programs and services to help older adults remain safe andindependent in their homes.Types of specialized transportation users servedPeople that are elderlyTime that Service is Providedn/aType of Service ProvidedDoor-to-door serviceEligibility RequirementsElderly persons – PASSPORT Program and Elderly Services Program participantsFaresn/a1-Way Trips per Monthn/aType of Trips ProvidedGeneral transportationPlaces of employmentTransit agencyJob training√ Residential/home service √ Grocery shopping√ Nursing homes, retirement centers, senior centers √ Other life maintenance: shopping, post office, banking√ Social service agencies/organizations √ Social or entertainment√ Medical transportationSchool√ Adult day careAddendum 1AD-6

OKI Coordinated Public Transit - Human Services Transportation Plan - Addendum 1The Deaconess FoundationTransportation Service AreaButler, Clermont, Clinton, Hamilton, and Warren countiesDestinations or Areas Served Most FrequentlyMedical and non-medical transportationContact:Phone: (513) 559-2100Addendum 1AD-7

OKI Coordinated Public Transit - Human Services Transportation Plan - Addendum 1Episcopal Retirement Homes Transportation ServicesType of Transportation Provider: Social service agencyAgency mission statement or general description of servicesThe mission of Episcopal Retirement Homes is to enrich the lives of older adults in a personcentered,innovative, and spiritually based way.Types of specialized transportation users servedPeople that are elderlyTime that Service is Provided24/7 as neededType of Service ProvidedDoor-to-door serviceEligibility RequirementsTransportation is provided to the residents of Episcopal Retirement Homes.Fares▪ Car or Small Van - $20 per hour▪ Wheelchair-Lift Vehicle - $35 per hour▪ Evening/ Weekend Trip - $35 per hour▪ Airport Weekday - $45 per trip▪ Airport Weekend - $60 per trip▪ Hyde Park – Approximately $5 each way; University Hospital – Approximately $10 each way▪ Minimum $5 per trip▪ Rides outside I-275 loop or more than 15 miles from facility cost full time of the driver1-Way Trips per Monthn/aType of Trips Provided√ General transportation √ Places of employmentTransit agency √ Job training√ Residential/home service √ Grocery shopping√ Nursing homes, retirement centers, senior centers √ Other life maintenance: shopping, post office, banking√ Social service agencies/organizations √ Social or entertainment√ Medical transportationSchool√ Adult day careAddendum 1AD-8

OKI Coordinated Public Transit - Human Services Transportation Plan - Addendum 1Episcopal Retirement Homes Transportation ServicesTransportation Service AreaThe OKI regionDestinations or Areas Served Most FrequentlyHyde Park, University Hospital, CVG AirportContact:Phone: (513) 979-2209Addendum 1AD-9

OKI Coordinated Public Transit - Human Services Transportation Plan - Addendum 1Errands and ServicesType of Transportation Provider: Social service agencyAgency mission statement or general description of servicesWe provide courteous, reliable, insured transportation to seniors.Types of specialized transportation users servedPeople that are elderlyTime that Service is Providedn/aType of Service ProvidedDoor-to-door serviceEligibility Requirementsnone.Faresn/a1-Way Trips per Monthn/aType of Trips Provided√ General transportation Places of employmentTransit agencyJob training√ Residential/home service √ Grocery shopping√ Nursing homes, retirement centers, senior centers √ Other life maintenance: shopping, post office, banking√ Social service agencies/organizations √ Social or entertainment√ Medical transportationSchool√ Adult day careAddendum 1AD-10

OKI Coordinated Public Transit - Human Services Transportation Plan - Addendum 1Transportation Service AreaThe OKI regionErrands and ServicesDestinations or Areas Served Most FrequentlyArea Hospitals, Airports, Local tourist attractions, Great American Ballpark, Cintas Center,USBank Arena, 5/3rd Bank Arena, Cincinnati Museums, Aronoff Center for the Arts, Music HallContact:Phone: (513) 891-2367Addendum 1AD-11

OKI Coordinated Public Transit - Human Services Transportation Plan - Addendum 1Hyde Park Center for Older AdultsType of Transportation Provider: Social service agencyAgency mission statement or general description of servicesTo enhance the intellectual, physical, social and spiritual well-being of older adults throughsupportive services and engaging activitiesTypes of specialized transportation users servedPeople that are elderlyTime that Service is Provided8:45 AM to 3:30 PMType of Service ProvidedDoor-to-door serviceEligibility RequirementsMust reside in the service areasFaresDonation basis1-Way Trips per Monthn/aType of Trips ProvidedGeneral transportationPlaces of employmentTransit agencyJob training√ Residential/home service √ Grocery shopping√ Nursing homes, retirement centers, senior centers Other life maintenance: shopping, post office, banking√ Social service agencies/organizations √ Social or entertainment√ Medical transportationSchool√ Adult day careAddendum 1AD-12

OKI Coordinated Public Transit - Human Services Transportation Plan - Addendum 1Hyde Park Center for Older AdultsTransportation Service AreaNeighborhoods of East End, Hyde Park, Madisonville, Mount Lookout, Oakley, O’Bryonville, andSouth NorwoodDestinations or Areas Served Most FrequentlyDoctors office,, dentist, grocery store, business appointment or to the CenterContact:Phone: (513) 321-6816Addendum 1AD-13

OKI Coordinated Public Transit - Human Services Transportation Plan - Addendum 1In Good Hands Medical TransportationType of Transportation Provider: Private service agencyAgency mission statement or general description of servicesTo provide medical transportation servicesTypes of specialized transportation users servedPeople that are elderly or have mental or physical disabilitiesTime that Service is Providedn/aType of Service ProvidedDoor-to-door serviceEligibility RequirementsPASSPORT Program participants – medical appointmentsFaresn/a1-Way Trips per Monthn/aType of Trips ProvidedGeneral transportationPlaces of employmentTransit agencyJob training√ Residential/home service Grocery shoppingNursing homes, retirement centers, senior centers Other life maintenance: shopping, post office, bankingSocial service agencies/organizationsSocial or entertainment√ Medical transportationSchoolAdult day careAddendum 1AD-14

OKI Coordinated Public Transit - Human Services Transportation Plan - Addendum 1Transportation Service AreaHamilton and Butler countiesIn Good Hands Medical TransportationDestinations or Areas Served Most FrequentlyLocal hospitals and medical facilitiesContact:Phone: (513) 851-1126Addendum 1AD-15

OKI Coordinated Public Transit - Human Services Transportation Plan - Addendum 1Medicaid Enhanced TransportationType of Transportation Provider: Social service agencyAgency mission statement or general description of servicesTo provide medical transportation servicesTypes of specialized transportation users servedPeople that are elderly or have low-incomeTime that Service is ProvidedCall for instructions – 5 Days notice requiredType of Service ProvidedCurb to curb serviceEligibility Requirementsn/aFaresNo cost as long as there is an open Medicaid case1-Way Trips per Monthn/aType of Trips ProvidedGeneral transportationPlaces of employmentTransit agencyJob training√ Residential/home service Grocery shoppingNursing homes, retirement centers, senior centers Other life maintenance: shopping, post office, bankingSocial service agencies/organizationsSocial or entertainment√ Medical transportationSchoolAdult day careAddendum 1AD-16

OKI Coordinated Public Transit - Human Services Transportation Plan - Addendum 1Transportation Service AreaHamilton CountyMedicaid Enhanced TransportationDestinations or Areas Served Most FrequentlyLocal hospitals and medical facilitiesContact:Phone: (513) 946-2464Addendum 1AD-17

OKI Coordinated Public Transit - Human Services Transportation Plan - Addendum 1Meda-Care TransportationType of Transportation Provider: Social service agencyAgency mission statement or general description of servicesTo provide medical transportation servicesTypes of specialized transportation users servedPeople that are elderly or have mental or physical disabilities or low-incomeTime that Service is Provided7 days per week by reservation – 24-hour notice to scheduleType of Service ProvidedDoor-to-door serviceEligibility RequirementsMedical appointments for ESP and PASSPORTFares- $65 round trip inside the I-275 loop- Price increases outside the I-275 loop1-Way Trips per Monthn/aType of Trips ProvidedGeneral transportationPlaces of employmentTransit agencyJob training√ Residential/home service Grocery shoppingNursing homes, retirement centers, senior centers Other life maintenance: shopping, post office, bankingSocial service agencies/organizationsSocial or entertainment√ Medical transportationSchoolAdult day careAddendum 1AD-18

OKI Coordinated Public Transit - Human Services Transportation Plan - Addendum 1Transportation Service AreaGreater Cincinnati within the I-275 loopMeda-Care TransportationDestinations or Areas Served Most FrequentlyLocal hospitals and medical facilitiesContact:Phone: (513) 521-4799Addendum 1AD-19

OKI Coordinated Public Transit - Human Services Transportation Plan - Addendum 1N Services, Inc.Type of Transportation Provider: Private service agencyAgency mission statement or general description of servicesThe objective of N Services, Inc. is simply to provide its clients with personalized anddependable service of the highest quality and at the most competitive priceTypes of specialized transportation users servedPeople that are elderly or have mental or physical disabilitiesTime that Service is Providedn/aType of Service ProvidedDoor-to-door serviceEligibility RequirementsPASSPORT Program participants – medical and non-medical transportationFaresn/a1-Way Trips per Monthn/aType of Trips ProvidedGeneral transportationPlaces of employmentTransit agencyJob training√ Residential/home service Grocery shopping√ Nursing homes, retirement centers, senior centers Other life maintenance: shopping, post office, banking√ Social service agencies/organizationsSocial or entertainment√ Medical transportationSchool√ Adult day careAddendum 1AD-20

OKI Coordinated Public Transit - Human Services Transportation Plan - Addendum 1N Services, Inc.Transportation Service AreaButler, Clermont, Hamilton, and Warren countiesDestinations or Areas Served Most FrequentlyLocal hospitals and medical facilitiesContact:Phone: (513) 792-0614Addendum 1AD-21

OKI Coordinated Public Transit - Human Services Transportation Plan - Addendum 1Nurses Care, Inc.Type of Transportation Provider: Private service agencyAgency mission statement or general description of servicesTo provide medical and non-medical transportation for PASSPORT Program and Elderly ServiceProgram participantsTypes of specialized transportation users servedPeople that are elderlyTime that Service is Providedn/aType of Service ProvidedDoor-to-door serviceEligibility RequirementsPASSPORT Program participants – and Elderly Service ProgramFaresn/a1-Way Trips per Monthn/aType of Trips ProvidedGeneral transportationPlaces of employmentTransit agencyJob training√ Residential/home service Grocery shopping√ Nursing homes, retirement centers, senior centers Other life maintenance: shopping, post office, banking√ Social service agencies/organizationsSocial or entertainment√ Medical transportationSchool√ Adult day careAddendum 1AD-22

OKI Coordinated Public Transit - Human Services Transportation Plan - Addendum 1Nurses Care, Inc.Transportation Service AreaButler, Clermont, Hamilton, and Warren countiesDestinations or Areas Served Most FrequentlyLocal hospitals and medical facilitiesContact:Phone: (513) 424-1141Addendum 1AD-23

OKI Coordinated Public Transit - Human Services Transportation Plan - Addendum 1Senior IndependenceType of Transportation Provider: Private social service agencyAgency mission statement or general description of servicesOur mission to extend and enhance the independence and well being of older adults and buildthe capacity of family members, communities and organizations to care for them at home.Types of specialized transportation users servedPeople that are elderlyTime that Service is Providedn/aType of Service ProvidedDoor-to-door serviceEligibility RequirementsPASSPORT Program participants and Elderly Service Program participantsFaresn/a1-Way Trips per Monthn/aType of Trips ProvidedGeneral transportationPlaces of employmentTransit agencyJob training√ Residential/home service Grocery shopping√ Nursing homes, retirement centers, senior centers Other life maintenance: shopping, post office, banking√ Social service agencies/organizationsSocial or entertainment√ Medical transportationSchool√ Adult day careAddendum 1AD-24

OKI Coordinated Public Transit - Human Services Transportation Plan - Addendum 1Senior IndependenceTransportation Service AreaButler, Clermont, Clinton, Hamilton, and Warren countiesDestinations or Areas Served Most FrequentlyMedical and non-medical transportationContact:Phone: (513) 681-1874Addendum 1AD-25

OKI Coordinated Public Transit - Human Services Transportation Plan - Addendum 1Southwest Transportation Services, LLCType of Transportation Provider: Private social service agencyAgency mission statement or general description of servicesProvide medical and non-medical transportation choices for PASSPORT Program participantsTypes of specialized transportation users servedPeople that are elderlyTime that Service is Providedn/aType of Service ProvidedDoor-to-door serviceEligibility RequirementsPASSPORT Program participantsFaresn/a1-Way Trips per Monthn/aType of Trips ProvidedGeneral transportationPlaces of employmentTransit agencyJob training√ Residential/home service Grocery shopping√ Nursing homes, retirement centers, senior centers Other life maintenance: shopping, post office, banking√ Social service agencies/organizationsSocial or entertainment√ Medical transportationSchool√ Adult day careAddendum 1AD-26

OKI Coordinated Public Transit - Human Services Transportation Plan - Addendum 1Southwest Transportation Services, LLCTransportation Service AreaButler, Clermont, Clinton, Hamilton, and Warren countiesDestinations or Areas Served Most FrequentlyMedical and non-medical transportationContact:Phone: (513) 344-7744Addendum 1AD-27

OKI Coordinated Public Transit - Human Services Transportation Plan - Addendum 1St. Vincent de PaulType of Transportation Provider: Non-profit service agencyAgency mission statement or general description of servicesThe Society of St. Vincent de Paul in Cincinnati is a non-profit organization providing a uniquestyle of personal assistance with food, clothing, medicine, rent, utilities, transportation, andcompanionship to people facing economic, emotional, or spiritual crisisTypes of specialized transportation users servedPeople that are elderly or have mental or physical disabilities or low-incomeTime that Service is Providedn/aType of Service ProvidedDoor-to-door serviceEligibility RequirementsFaresn/a1-Way Trips per Monthn/aType of Trips ProvidedGeneral transportationPlaces of employmentTransit agencyJob training√ Residential/home service Grocery shopping√ Nursing homes, retirement centers, senior centers Other life maintenance: shopping, post office, banking√ Social service agencies/organizationsSocial or entertainment√ Medical transportationSchool√ Adult day careAddendum 1AD-28

OKI Coordinated Public Transit - Human Services Transportation Plan - Addendum 1St. Vincent de PaulTransportation Service AreaButler, Clermont, Clinton, Hamilton, and Warren countiesDestinations or Areas Served Most Frequentlyn/aContact:Phone: (513) 562-8841Addendum 1AD-29

OKI Coordinated Public Transit - Human Services Transportation Plan - Addendum 1Veterans HospitalType of Transportation Provider: Social service agencyAgency mission statement or general description of servicesTo provide sick and disabled veterans transportation to and from the VA medical facilityTypes of specialized transportation users servedPeople that are elderly or have mental or physical disabilities or low-income and are a veteranTime that Service is Providedn/aType of Service ProvidedDoor-to-door serviceEligibility RequirementsMust be a veteran and meet one of the following criteria:- 30% or greater service connected disability- Homebound- Aide in attendance- Income with no dependentsFaresNeeds MD authorization – MD must complete written request for transportation1-Way Trips per Monthn/aType of Trips ProvidedGeneral transportationPlaces of employmentTransit agencyJob training√ Residential/home service Grocery shopping√ Nursing homes, retirement centers, senior centers Other life maintenance: shopping, post office, bankingSocial service agencies/organizationsSocial or entertainment√ Medical transportationSchoolAdult day careAddendum 1AD-30

OKI Coordinated Public Transit - Human Services Transportation Plan - Addendum 1Veterans HospitalTransportation Service AreaAll areas of Ohio and parts of Kentucky and IndianaDestinations or Areas Served Most FrequentlyVA medical facilitiesContact:Phone: (513) 475-6502 or (513) 475-6504Addendum 1AD-31

OKI Coordinated Public Transit - Human Services Transportation Plan - Addendum 1West Chester Senior Van ServiceType of Transportation Provider: Non-profit service agencyAgency mission statement or general description of servicesWest Chester’s Senior Van Service is operated solely by volunteers. The Senior Van Serviceprovides citizens of West Chester with transportation services to doctor’s appointments, thegrocery store, and other appointments. There are two passenger vans available, one of whichis handicapped equipped. This is a joint venture between West Chester Township and Partnersin Prime.Types of specialized transportation users servedPeople that are elderly or physically disabledTime that Service is Providedn/aType of Service ProvidedDoor-to-door serviceEligibility RequirementsAnyone older than 60 years of age or handicapped adults younger than 60, if confined to awheelchair are eligible. Individuals who are legally blind also qualify for this serviceFaresn/a1-Way Trips per Monthn/aType of Trips ProvidedGeneral transportationPlaces of employmentTransit agencyJob training√ Residential/home service √ Grocery shopping√ Nursing homes, retirement centers, senior centers Other life maintenance: shopping, post office, bankingSocial service agencies/organizationsSocial or entertainment√ Medical transportationSchool√ Adult day careAddendum 1AD-32

OKI Coordinated Public Transit - Human Services Transportation Plan - Addendum 1Transportation Service AreaButler CountyWest Chester Senior Van ServiceDestinations or Areas Served Most FrequentlyDoctor’s appointments, grocery store, and other appointmentsContact:Phone: (513) 759-7208Addendum 1AD-33