Chefs de Mission Dossier

RLondon 2012Chefs de Mission Dossier

Contents1. Introduction .......................................................................................... 101.2 Key Dates ............................................................................................ 112. Sport and venues .................................................................................. 132.1 NPC Services and Relations ................................................................... 132.1.1 Team .......................................................................................... 132.1.2 Communications ........................................................................... 132.1.3 NPC visits .................................................................................... 142.1.4 Chefs de Mission Seminar.............................................................. 142.2 Pre-Games Training Camps (PGTCs)........................................................ 162.3 Sport services ....................................................................................... 182.3.1 Competition venues ....................................................................... 182.3.2 Competition schedule .................................................................... 182.3.3 Sport equipment ........................................................................... 182.3.4 Training venues/training at Paralympic venues ................................. 182.3.5 Catering at competition venues ....................................................... 192.3.6 Weather information ..................................................................... 192.3.7 Filming and photography in venues ................................................. 202.3.8 Classification ............................................................................... 203. Pre-Games and arrivals .......................................................................... 253.1 Accreditation and Sport Entries ....................................................... 253.1.1 Registration material sent to the NPCs ............................................. 263.1.2 Submission of London 2012 Paralympic Games accreditation data ..... 273.1.3 Accreditation data verification ........................................................ 293.1.4 Pre-Delegation Registration Meetings (Pre-DRMs)............................... 293.1.5 Pre-Valid Card production and distribution ....................................... 303.1.6 Sport Entries process ..................................................................... 313.1.7 Delegation Registration Meetings (DRMs)......................................... 333.1.8 Accreditation card validation ......................................................... 343.1.9 Venue and zone codes on the PIAC ................................................ 35London 2012 – NPC Chefs de Mission Dossier1

3.4.4 Commodity-specific information ...................................................... 633.4.5 Horses ......................................................................................... 683.4.6 Guide dogs and assistance dogs .................................................... 713.4.7 Medicines and medical devices for human use ................................. 714. Settling in ............................................................................................. 734.1 Paralympic Villages overview ................................................................. 734.1.1 Paralympic Villages introduction ..................................................... 734.1.2 Timelines ..................................................................................... 734.1.3 Paralympic Villages pre-opening ..................................................... 744.1.4 Village allotment ........................................................................... 744.1.5 Village check-in process ................................................................. 754.1.6 Welcome Centre and first-time arrivals ............................................ 764.1.7 NPC guest passes ......................................................................... 774.1.7.1 Distribution and use ....................................................................... 784.1.7.2 NPC guest passes for dignitaries ..................................................... 784.1.7.3 Media guest passes ....................................................................... 794.2 Paralympic Villages operations ............................................................ 804.2.1 Paralympic Village zones and access control points .......................... 804.2.2 Paralympic Village Welcome Centre ............................................... 804.2.3 Accommodation in the Paralympic Village ....................................... 814.2.4 NPC administrative and medical spaces in the Paralympic Village ...... 824.2.5 Paralympic Village Residential Zone ................................................ 854.2.6 Paralympic Village food services ..................................................... 874.2.7 Paralympic Village transport services ............................................... 904.2.8 Paralympic Village Polyclinic .......................................................... 904.2.9 Language services ......................................................................... 914.2.10 NPC Services Centres .................................................................... 914.2.11 NPC Assistants .............................................................................. 934.2.12 Chefs de Mission meetings .............................................................. 954.2.13 Sport Information Centre (SIC) ......................................................... 96London 2012 – NPC Chefs de Mission Dossier3

4.2.14 Resident entertainment and recreation .............................................. 974.2.15 Village Plaza................................................................................. 984.2.16 NPC parking ............................................................................... 1004.3 Paralympic Villages policies and services ............................................... 1014.3.1 Security and law enforcement ....................................................... 1014.3.2 Emergency services ..................................................................... 1014.3.3 Lost and found ............................................................................ 1014.3.4 Village newspaper ...................................................................... 1024.3.5 Display of NPC national flags and other messaging or materials in the ...Paralympic Villages..................................................................... 1024.3.6 Non-smoking and alcohol policy ................................................... 1024.3.7 Repair services at the Villages ...................................................... 1034.3.8 Golf carts, electric/regular cycles ................................................. 1034.4 Paralympic Rowing Village ................................................................... 1044.4.1 Paralympic Rowing Village overview ............................................. 1044.4.2 Paralympic Rowing Village timelines ............................................. 1044.4.3 Zones and access control points ................................................... 1044.4.4 Welcome Centre ........................................................................ 1054.4.5 Guest pass requests .................................................................... 1054.4.6 Accommodation ......................................................................... 1054.4.7 Resident facilities ........................................................................ 1074.5 Paralympic Sailing Village ................................................................... 1124.5.1 Paralympic Sailing Village overview .............................................. 1124.5.2 Paralympic Sailing Village timelines .............................................. 1124.5.3 Zones and access control points ................................................... 1124.5.4 Welcome Centre ........................................................................ 1124.5.5 Guest pass requests .................................................................... 1134.5.6 Accommodation ......................................................................... 1134.5.7 Resident facilities ........................................................................ 1144.6 Grooms’ accommodation ..................................................................... 119London 2012 – NPC Chefs de Mission Dossier4

5.2.10 Ceremonies ................................................................................ 1445.2.11 Team sport vehicles ...................................................................... 1445.2.12 NPC-dedicated vehicles ................................................................ 1455.2.13 Vehicle Access and Parking Permits (VAPPs) .................................... 1475.2.14 Vehicle permit check points and screening ...................................... 1485.2.15 Parking ...................................................................................... 1495.2.16 T2 and T3 transport services ......................................................... 1495.2.17 Rate Card vehicles ....................................................................... 1515.2.18 Rate Card VAPPs ......................................................................... 1515.2.19 Congestion charge ...................................................................... 1515.2.20 Low emission standards ................................................................ 1525.2.21 Public transport............................................................................ 1525.2.22 Taxis .......................................................................................... 1535.2.23 Branding on NPC vehicles ............................................................ 1535.3 Services for NPC Presidents and Secretaries General ............................... 1545.3.1 Paralympic Family Hotels ............................................................. 1545.3.2 Paralympic Information and Transport Desks .................................. 1545.3.3 Transport services ....................................................................... 1555.3.4 Paralympic Family Accreditation Centre ......................................... 1555.3.5 Opening and Closing Ceremonies tickets ....................................... 1555.3.6 Paralympic Family Assistant (PFA) ................................................. 1565.4 International Dignitary Programme ........................................................ 1575.4.1 International dignitaries (NPC Category) ........................................ 1575.4.2 Visit Officers (VOs) ..................................................................... 1575.4.3 Dignitary Assistants (DAs) ............................................................ 1585.4.4 Complimentary tickets for the Opening and Closing Ceremonies....... 1585.4.5 Accommodation ......................................................................... 1585.4.6 Transport ................................................................................... 1595.4.7 Accredited dignitary arrivals and departures .................................. 159London 2012 – NPC Chefs de Mission Dossier6

5.9.3 Press accreditation ...................................................................... 1735.9.4 Main Press Centre (MPC) ............................................................. 1745.9.5 NPC Press Attaché briefing .......................................................... 1775.9.6 Venue Media Centres (VMCs) ...................................................... 1775.9.7 Mixed Zones .............................................................................. 1785.10 Ticketing and spectator access ........................................................... 1815.10.1 Timelines .................................................................................... 1815.10.2 Client Ticket Portal (CTP) ............................................................... 1825.10.3 Session demand classifications ...................................................... 1825.10.4 Price categories ........................................................................... 1825.10.5 NPC programmes for team and athlete qualification-linked tickets ... 1825.10.6 Wait list management .................................................................. 1835.10.7 Additional ticket orders and real-time availability indicators .............. 1835.10.8 Ticket inventory and seat management tool ..................................... 1835.10.9 Ticket transfer/exchange and returns .............................................. 1845.10.10 Barcode scanned ticketing ............................................................ 1845.10.11 Games-time ticket sales ................................................................. 1845.10.12 Complimentary sport tickets ........................................................... 1855.10.13 Accessible seating ....................................................................... 1855.10.14 Ticket touting ............................................................................... 1865.11 Brand protection .............................................................................. 1875.11.1 Use of London 2012 assets ........................................................... 1875.11.2 London 2012 marks ..................................................................... 1875.11.3 Guidelines .................................................................................. 1875.11.4 Mascots ...................................................................................... 1885.11.5 Brand protection .......................................................................... 1895.11.6 Clean venues .............................................................................. 1915.12 Insurance and Liability ...................................................................... 1925.12.1 Property Insurance ....................................................................... 1925.12.2 Liability Insurance ........................................................................ 192London 2012 – NPC Chefs de Mission Dossier8

1. IntroductionSince the inception of London’s bid to stage the XIV Paralympic Games in 2012, wehave put athletes and sport at the heart of our work.Personally this concept lies deep within my DNA but the rationale is also based onintellectual rigour. We have always known that if we get our work right for athletesthen by implication we will get it right in every other aspect of the project. Everythingwe have learned from the Games experts at the IPC and the National ParalympicCommittees since we won the honour to host the Games in 2005 has reinforced ouropinion.Therefore, let me thank you from the outset for the invaluable assistance that you andyour teams have already provided to LOCOG and for our ever closer collaboration aswe go forward into this final year of preparation for the Games.I am delighted to present the NPC Chefs de Mission Dossier for the London 2012Paralympic Games. This document is a milestone for any organising committee as itarticulates the service levels that we will be providing to you, your athletes and NPCteam officials.This dossier will provide you with the information to plan your team’s participation atthe Paralympic Games next summer, and I encourage you to review its contents inadvance so our teams can assist with any questions or issues during the Chefs deMission Seminar scheduled to take place from 6 to 9 September in London.Every care has been taken to ensure the accuracy of the dossier. However, as you willknow from past experience, some of our work will evolve in the run-up to the Games.LOCOG’s NPC Services and Relations team will ensure your NPC is updated with anydevelopments or changes. In June 2012, we will send you the Chefs de MissionManual with confirmation of the final policies and procedures that will apply atGames time.By the time you arrive in our city to attend the Chefs de Mission Seminar, there will beless than a year to go before the Opening Ceremony. I very much look forward towelcoming you as we prepare for a truly memorable Paralympic Games for theathletes and for the world at London 2012.Seb Coe, ChairLondon 2012 – NPC Chefs de Mission Dossier10

1.2 Key DatesNPC key dates in 2011Date Task Subject/section9 September Paralympic ticket sales to the general Ticketing, 5.10public begin30 September Accommodation allocation confirmed to Accommodation, 5.1NPCs31 October First instalment (50%) of the initial NPC Ticketing, 5.10ticket allocation amount due to LOCOG1 November NPCs to return signed accommodation Accommodation, 5.1allocation agreements to LOCOG15 November First payment (50%) for accommodationdue to LOCOGAccommodation, 5.1NPC key dates in 2012Date Task Subject/section27 January Press by Number forms sent to NPCs Accreditation, 3.131 JanuaryDeadline for changes and reductions(limited to up to 30% of the overall ticket Ticketing, 5.10allocation)17 FebruaryDeadline for NPCs to return Press byNumber forms to LOCOGAccreditation, 3.125 February Press by Name forms sent to NPCs Accreditation, 3.129 FebruaryEnd of Normal Order Period. Prices formost items are 25% higher from this dateRate Card, 4.829 February Deadline for Spectrum applications Technology, 4.9.51 March Late Order Period (through 31 May) Rate Card, 4.815 March Invoice issued for normal orders Rate Card, 4.831 March31 March20 April27 AprilClosing date for applications to hold Pre-Games Training CampsFinal ticketing balance payment due fromNPCsDeadline for NPCs to return Applicationfor Accreditation formsDeadline for NPCs to return completedPress By Name formsPre-Games TrainingCamps, 2.2Ticketing, 5.10Accreditation, 3.1Accreditation, 3.1London 2012 – NPC Chefs de Mission Dossier11

1 May Distribution of tickets begins Ticketing, 5.1014 May30 JunePre-Delegation Registration MeetingsbeginChefs de Mission Manual distributed toNPCs1 August Deadline for submission of ADS dataDRMs, 3.1.4Chefs de Mission,2.1.2Arrivals andDepartures, 3.3.16 August Entry by name deadline PEQ , 3.120 August Delegations Registration Meetings begin DRMs, 3.1.722 August Paralympic Village official openingParalympic Village,4.129 August Paralympic Games Opening Ceremony Ceremonies, 5.89 September Paralympic Games Closing Ceremony Ceremonies, 5.812 September Paralympic Village closesParalympic Village,4.1London 2012 – NPC Chefs de Mission Dossier12

2. Sport and venues2.1 NPC Services and Relations2.1.1 TeamThe NPC Services and Relations team is part of LOCOG Sport department. DebbieJevans is Director of Sport, with responsibility for NPC Services and Relations, SportCompetition, Sport Policy and Operations, Medical Services and Anti-Doping.With the help and guidance of the LOCOG Athletes’ Committee, the NPC Servicesand Relations team is committed to delivering an athlete- and sport-focused service toall NPCs.James Macleod, Head of NPC Services and Relations, is responsible for leading on allservice levels provided for athletes and NPC team officials across LOCOG. The teamis here to:- Provide the primary interface between LOCOG and NPCs;- Facilitate the participation of all NPCs in the London 2012 Paralympic Games byproviding all necessary information and assistance; and- Liaise with departments within LOCOG to ensure that all policies, procedures andservices meet the needs of NPCs.The NPC Relations team are multi-cultural and come from a variety of sporting andclient service backgrounds. Between them, they speak the following languages:Arabic, Chinese (Mandarin), Dinka, English, Estonian, Finnish, French, German,Greek, Indonesian/Malay, Italian, Japanese, Portuguese, Russian, Spanish and Thai.Contact details for the team can be found in section 8 of this dossier and on TheExchange, however please note that NPCs have been appointed a single dedicatedrelations contact to assist each NPC with your Games preparations.2.1.2 CommunicationsAll NPCs have now registered to use The Exchange, LOCOG’s NPC extranet for theLondon 2012 Paralympic Games. The Exchange is LOCOG’s primary means ofcommunicating with NPCs and is a valuable resource in terms of information, keyLondon 2012 – NPC Chefs de Mission Dossier13

dates and publications. Important updates will also be communicated to NPCs byemail, between now and Games time. If you require assistance in terms using TheExchange, please do not hesitate to contact your NPC Relations representative. Youwill find links to documents and information on The Exchange, and other usefulwebsites, throughout this dossier.At Games time, official communications will be posted on The Exchange and will besent to NPCs using the email address(es) and contact details confirmed during theDelegation Registration Meetings (DRMs). These communications will be madeavailable to NPCs in English, French and Spanish.Urgent mass communications will also be in place for the London 2012 ParalympicGames, using a texting service provided by a LOCOG sponsor. Details of this servicewill be provided in the Chefs de Mission Manual.2.1.3 NPC visitsLOCOG will continue to host NPC visits from 3 October 2011 to 1 April 2012 whenvisits will stop and competition venues will be locked down for final preparations andpre-DRMs will begin. NPCs should liaise with their NPC Relations contacts about anyfuture visits as early as possible. Please note that we ask for as much notice aspossible to organise a visit – certainly no less than two months.2.1.4 Chefs de Mission SeminarLOCOG will be delighted to host all NPCs at the Chefs de Mission Seminar that willtake place from 6-9 September 2011. The seminar will be composed of five mainelements:- Plenary Sessions with presentations on the Chefs de Mission Dossier content byLOCOG’s functional area leads and the IPC Management team;- Venue tours to the Olympic Park, Paralympic Village and River Zone;- Chefs de Mission Workshop (hosted by the IPC Academy);- One-to-one meetings with your NPC Relations representative;- Social events.The Seminar will be held in the Grange St. Paul’s Hotel in central London, which isalso the Games-time Paralympic Family Hotel. Registration is now closed for theLondon 2012 – NPC Chefs de Mission Dossier14

seminar and we expect over 120 NPCs to attend. Please refer to The Exchange for thelatest schedule.For any questions relating to the seminar please contact your NPC Relationsrepresentative.London 2012 – NPC Chefs de Mission Dossier15

2.2 Pre-Games Training Camps (PGTCs)A key element of London’s bid to host the 2012 Olympic and Paralympic Games wasto offer all NPCs the chance to prepare their teams for the Games in the UK.LOCOG has established a Pre-Games Training Camp (PGTC) programme to enableevery NPC to hold a PGTC in the UK. You can find information about all the potentialPGTC venues on LOCOG’s website at www.london2012.com/trainingcamps. Thissite can be used to search by sport or by area of the UK.LOCOG has offered a financial contribution of up to £25,000 per NPC to help withthe organisation and delivery of PGTCs and to make the most of what the UK has tooffer to NPCs.The financial contribution is available to all NPCs who meet a number of eligibilitycriteria and complete a successful application. The application will only be consideredif received directly from the NPC and must be made to LOCOG at least four months inadvance of the PGTC taking place. Only one application can be submitted per NPCand the total amount agreed will be paid as a reimbursement after the PGTC hastaken place and a post-training camp report and set of paid invoices have beenprovided to LOCOG. This report and accompanying invoices must be submitted withintwo months of the end of the PGTC.The eligibility criteria are designed to ensure the financial contribution is only usedfor PGTCs held by NPCs, in LOCOG-approved facilities, for elite athletes and theircoaches who are training to compete in the London 2012 Paralympic Games.Only net costs – costs which exclude Value Added Tax (VAT) – for expenses incurredin the UK by the NPC holding a PGTC are eligible for reimbursement.A list of acceptable and unacceptable costs is included in the PGTCs Guidelines whichcan be found on The Exchange. The following expenses are eligible forreimbursement:- Venue hire costs for facilities, for example, a sports hall or swimming pool, plussports equipment hire at the venue, fitness suites, etc.- Accommodation, including full-board and half-board options.- Catering, including food and drinks at the venue.- Support services, such as medical services, including massage, physiotherapy andthe provision of sports-science equipment.London 2012 – NPC Chefs de Mission Dossier16

- Transport within the UK for PGTC purposes.LOCOG will not provide security services for PGTCs but will direct NPCs to localpolice authorities who can provide a security threat assessment if required.NPCs are encouraged to review the PGTCs Financial Contribution Guidelines, theapplication form and the letter of agreement, which are all available on TheExchange. A dedicated PGTC Manager is available to offer advice and assistanceregarding PGTC plans. To contact the PGTC Manager, email pgtc@london2012.com.Please note that the closing date for applications to hold PGTCs is 31 March 2012.London 2012 – NPC Chefs de Mission Dossier17

Village. Each training venue will remain open until the final day of competition for itsrespective sport.For some sports, teams will not be required to book training sessions; the trainingvenues will offer an open-door policy. For other sports, teams will be pre-allocatedtraining sessions before the Games, although they may be given the option to changetheir sessions at the Sport Information Centre in the Paralympic Village or at SportInformation desks at competition venues if other slots are available. For other sports,teams will be required to book all training sessions through the Sport InformationCentre in the Village or at Sport Information desks at competition venues. Detailedinformation about availability and the process for booking training sessions for eachindividual sport will be provided in the Explanatory Books for each sport.A list of confirmed training venues can be found on The Exchange. The venues arealso included in the maps in section seven.2.3.5 Catering at competition venuesFood and beverage services will be provided for accredited athletes and NPC teamofficials at athlete lounges located at competition venues. Access to these services willbe controlled by the sport team volunteers and services will be provided at each venueduring competition and official training days.All competition venue athlete lounges will feature a refreshment station, serving hotand cold beverages and snacks. The hours of service will vary by venue, but will notopen more than three hours prior to the competition start time and will not close laterthan one hour after the end of the competition. Please see section 4.2.6 forinformation regarding Athlete Venue Meals (AVMs).2.3.6 Weather informationAfter the Met Office was appointed in October 2009 to meet all of LOCOG’smeteorological needs, significant work has been completed and continues across avariety of workstreams. Forecasters will be situated in the Sport Operations Centre atGames time, and planning has begun on how these forecasters will serve the needs ofall outdoor sports.London 2012 – NPC Chefs de Mission Dossier19

The weather information published in each sport-specific Explanatory Book and TeamLeaders’ Guide includes historical data, as requested by LOCOG competitionmanagement and the relevant IPSF. Detailed and up-to-date weather information foreach venue will also be available on Info + .2.3.7 Filming and photography in venuesAny filming at the London 2012 Paralympic Games by NPCs may only be foreducational and scouting purposes and needs prior written approval from the IPC.Filming is only allowed from the stands during competition and open training sessionsby any person holding an accreditation of the respective NPC using non-professionalcamera equipment. Filming in the Paralympic Villages is only permitted within theNPC’s allotment.Photographs may be taken by NPCs solely from the stands during competition andopen training sessions.All photographs taken at the Paralympic Games, including those of athletes competingwithin any Paralympic venues, should be used solely for personal or non-commercialpurposes, unless prior written approval is obtained from the IPC.For further information, please refer to the IPC’s policy on filming at, access to and useof Paralympic video footage and photography at the London 2012 ParalympicGames.2.3.8 ClassificationThe London 2012 Paralympic Games Classification Guide will be made available toNPCs in September 2011, and will outline detailed classification policies andprocedures that will apply during the London 2012 Paralympic Games.Each IPSF has defined the sport class status for the athletes that are eligible to competein the London 2012 Paralympic Games. For some sports, both athletes with aninternational sport class and sport class status ‘Review’ or ‘Confirmed’ are eligible forqualification, in other sports only athletes with sport class status ‘Confirmed’ areeligible for qualification. The NPC should check the conditions by sport in the London2012 Paralympic Games Qualification Guide. Athletes with a sport class status ‘New’London 2012 – NPC Chefs de Mission Dossier20

are not eligible in any Sport to be entered for the London 2012 Paralympic Games.Exceptions will be dealt with on a case-by-case basis by the IPC Governing Board.NPCs are responsible for ensuring that international classification (resulting in sportclass status Review or Confirmed) is obtained for all athletes intending to participate inthe London 2012 Paralympic Games. For the first time in a Summer ParalympicGames an online entries system will be used by NPCs to undertake their entries. Inorder to ensure that the online entries system is up to date, and to allow NPCs to entertheir athletes into the correct events, NPCs are encouraged to do their utmost to ensurethat their athletes are internationally classified before 15 June 2012.All athletes with sport class status ‘Review’ are required to arrive at the London 2012Paralympic Games in time for classification during the Classification Evaluation Periodas identified per sport (see table below).Classification evaluation periods and locations by sportSportArcheryAthletics1, 2Classification EvaluationlocationsRoyal Artillery BarracksWarm-up track (adjacent toOlympic Stadium)Boccia ExCeL South Arena 1Cycling (Road)1Cycling (Track)1Equestrian 1Football 5-a-sideFootball 7-a-sideVelodromeVelodromeGreenwich ParkParalympic VillageHockey CentreClassification EvaluationPeriod27 August (08:30 hrs) –28 August (12:30 hrs)24 August (08:30 hrs) –28 August (12:30 hrs)30 August (08:30 hrs) –31 August (12:30 hrs)27 August (08:30 hrs) –28 August (12:30 hrs) &2 September (08:30 hrs –18:30 hours)27 August (08:30 hrs) –28 August (12:30 hrs)27 August (08:30 hrs) –28 August (12:30 hrs)25 August (08:30 hrs) –28 August (12:30 hrs)27 August (08:30 hrs) –28 August (12:30 hrs)Goalball Not applicable Not applicableJudoParalympic Village25 August (08:30 hrs) –28 August (12:30 hrs)London 2012 – NPC Chefs de Mission Dossier21

Powerlifting Not applicable Not applicableRowing 1Sailing 1ShootingSwimming 1,2Eton DorneyWeymouth and PortlandRoyal Artillery BarracksAquatics Centre27 August (08:30 hrs) –28 August (12:30 hrs)27 August (08:30 hrs) –28 August (12:30 hrs)27 August (08:30 hrs) –28 August (12:30 hrs)26 August (08:30 hrs) –28 August (12:30 hrs)Table Tennis Not applicable Not applicableVolleyball Sitting ExCeL South Arena 2WheelchairBasketballBasketball Arena and NorthGreenwich Arena27 August (08:30 hrs) –28 August (12:30 hrs)26 August (08:30 hrs) –28 August (12:30 hrs)Wheelchair Fencing Not applicable Not applicableWheelchair Rugby Mayesbrook Park1 September (08:30 hrs) –3 September (12:30 hrs)Wheelchair Tennis Not applicable Not applicable1. Athletes with visual impairment participating in this sport and requiringclassification will report to the Paralympic Village in Stratford in the period 25–28 August (according to the Classification Evaluation Schedule).2. Athletes with intellectual impairment will be assessed on generic SportIntelligence at the designated facility in the Paralympic Village in Stratford, priorto proceeding for eventual further sport-specific assessment in the respectivecompetition or training venueIt is the responsibility of each NPC to ensure that athletes that need to undergo anassessment during the Classification Evaluation Period attend at the time set out in theClassification Evaluation Schedule. NPCs are advised to allow for approximately 30–60 minutes for the classification evaluation per athlete, and are asked to present nolater than 30 minutes in advance of the scheduled classification at the designatedvenue.Athletes are required to present themselves for evaluation with the appropriateequipment, attire and medical documentation, as stipulated in the IPSF rules.The Classification Evaluation Schedule will be distributed via email to the NPCsfollowing the deadline for final entries. This schedule will include all athletes that needto undergo classification upon arrival at the London 2012 Paralympic Games.London 2012 – NPC Chefs de Mission Dossier22

A Classification Information Desk will be located in the Sport Information Centre in theParalympic Village, Stratford. Classification information will also be available at all ofthe Sport Information Desks located at the venues listed in the table above. TheClassification Information Desk located in the Paralympic Village will be open on 22August and close on 9 September 2012, from 07:00–23:00. The Sport InformationDesks at the venues will be operating to the same opening and closing times as thevenues.Wheelchair, orthotic and prosthetic repair serviceA wheelchair, orthotic and prosthetic repair service will be available to athletes, NPCteam officials, IPSF Games Officials and members of the Paralympic Family.Repairs will be conducted free of charge on damages to wheelchairs, orthosis orprosthesis that, if not carried out, would either prevent an athlete from competing intheir event or would affect any client from achieving their usual level of independentdaily living. Any other repairs or replacements such as those to improve the quality ofa product will be at the client’s own cost, with the price agreed with the serviceprovider in advance.Repair services at competition venuesRepair centres at competition venues will provide basic repairs and spare parts tofacilitate an athlete’s readiness for competition. Repair centres at the venues will beopen from one day prior to the start of sport competition until the last day ofcompetition. All pre-competition repairs will only be conducted at the ParalympicVillages.London 2012 – NPC Chefs de Mission Dossier23

Details about the repair service at competition venues are described in the tablebelow:VenueSportType of repair service availableWheelchairrepairOrthotic andProstheticrepairBasketball ArenaWheelchair Basketball,Wheelchair RugbyEton Manor Wheelchair Tennis ExCeLBoccia, Powerlifting,Volleyball (Sitting), TableTennis, Wheelchair FencingGreenwich Park Equestrian North GreenwichArenaWheelchair BasketballOlympic StadiumAthletics, Opening andClosing CeremonyRoyal ArtilleryBarracksArchery, Shooting Velodrome Cycling (Track) The Mall Marathon Brands Hatch Cycling (Road) London 2012 – NPC Chefs de Mission Dossier24

3. Pre-Games and arrivals3.1 Accreditation and Sport EntriesAccreditation is the process of identifying individuals and their roles at the ParalympicGames while ensuring that they are granted appropriate access to fulfil their roles.The role of the NPC is to appropriately register its athletes, officials, dignitaries andpress from its territory in compliance with the IPC Handbook and against a definedrole set out in the Accreditation and Sport Entries at the Paralympic Games – User’sGuide (June 2011) .TimelinesDates Applies to ActivitiesJanuary 201217 February 2012 PressDelegation;Dignitaries;Press27 February 2012 Dignitaries29 February 201220 April 2012Press27 April 2012 PressDelegation;Dignitaries14 May 2012 DelegationLOCOG distributes Press By Number, PressOrganisation Data forms and NPCaccreditation/Sport Entries application material,Dignitary Accreditation Request forms , IPCEligibility Code form and other materials to NPCsby courierDeadline for return of completed Press By Numberform and Press Organisation Data forms by theNPCs to LOCOGDeadline for NPCs to return DignitaryAccreditation Request forms to LOCOGLOCOG distributes the Press by NameAccreditation Manual and related applicationforms to NPCs that have returned their Press byNumber formsDeadline for NPCs to submit completedaccreditation application forms for all delegationcategories (NPC, NPC**, Aa, Ab, Ac, Am, Ao,As & P) to LOCOGDeadline for NPCs to submit completedaccreditation application for all Press categories(Press by Name)Pre-Delegation Registration Meetings (Pre-DRMs)beginLondon 2012 – NPC Chefs de Mission Dossier25

June 2012Delegation;Dignitaries;PressLOCOG distributes Pre-Valid Cards to NPCs(following Press Data Review and Pre-DRM)1 July 2012 Athletes Online Sport Entries system opens6 August 2012 AthletesDeadline for NPCs to submit their entries toLOCOG20 August 2012 AthletesDeadline for NPCs to submit their IPC EligibilityCode forms20 August 2012 Delegation DRMs begin29 August 2012 All Opening Ceremony of the London 2012 GamesEight basic steps in the Accreditation and Sport Entries process1. Registration material sent to NPCs2. Submission of London 2012 Paralympic Games accreditation data3. Accreditation data verification4. Pre-Delegation Registration Meetings (Pre-DRMs)5. Pre-Valid Card production and distribution6. Sport Entries process7. Delegation Registration Meetings (DRMs)8. Accreditation card validation3.1.1 Registration material sent to the NPCsIn January 2012, NPCs will receive a package with materials to register theirdelegations. The package will include:- NPC Accreditation and Sport Entries Manuals;- IPC Eligibility Code forms (editable pdf forms on CD);- Parental consent forms;- Dignitary Accreditation Request forms; and- Other informational materials and forms.It is the responsibility of each NPC to gain consent from each applicant to submithis/her data for accreditation. Further information and guidance will be providedwithin the Accreditation Application Manual.London 2012 – NPC Chefs de Mission Dossier26

3.1.2 Submission of London 2012 Paralympic Games accreditation dataApplications for accreditation must be received by LOCOG no later than 20 April2012 in order for NPCs to receive the Pre-Valid Cards before their delegations’departure for the Games.NPCs must complete application forms for all potential participating athletes and NPCteam officials (the long list). This complete list will minimise last-minute changes. NPCswill be able to submit data electronically using LOCOG’s web application(eAccreditation). LOCOG will provide NPCs with a template that NPCs can use toimport applicant data from their existing database.As required by the IPC Handbook, each athlete and NPC team official (all individualsin the A accreditation category including Aa, Ab, Ac, Am, Ao, As, P and NPC horseowners) must complete an IPC Eligibility Code form, acknowledging his/hercompliance with IPC and IPSF rules regarding Games participation. The President orSecretary General must also countersign each form.Eligibility Code forms signed by participating athletes and NPC team officials must bereceived by LOCOG before 20 August 2012. Without a signed form, an athlete willnot be able to compete and NPC team officials will not be eligible for accreditation atthe London 2012 Paralympic Games. For the first time at the Paralympic Games,scanned or faxed copies of the Eligibility Code forms will also be acceptable.The data elements below are mandatory for all accreditation applications for theLondon 2012 Paralympic Games.Responsible organisationName of the media organisation(press only)Sub-categoryFunctionFamily nameGiven name 1Birth dateGenderPlace of birth (country)Place of birth (city/town)NationalityIdentification typeIdentification numberExpiry date for identification documentCountry of issue for identification typeSport discipline (Aa, Ab, Ao, Am, As andP categories only)Details on additional optional data requirements are available on The Exchange.London 2012 – NPC Chefs de Mission Dossier27

A complete accreditation application is composed of an Accreditation Applicationform and an acceptable photograph. Photo specifications for accreditation:- Face forward and look straight into the camera with your eyes open and nothingcovering your face.- Look natural with no facial expressions, for example, smiling, grinning orfrowning.- Have nothing covering your eyes, for example, hair or glasses’ frames.- Do not wear sunglasses or tinted glasses.- Do not wear a hat or cover your head unless for medical or religious reasons.Examples of acceptable photosExamples of photos that will not be accepted:London 2012 – NPC Chefs de Mission Dossier28

Photograph format- Digital image file (jpeg, gif or bmp)- 100kb size (to upload into eAccreditation)- Width-to-height ratio – 0.83.1.3 Accreditation data verificationLOCOG must receive the application data from NPCs for all categories other thanPress by 20 April 2012. An ongoing review and verification of the application datawill be conducted with each NPC before and after this deadline.Before producing the Pre-Valid Cards, LOCOG will ask each NPC to participate in anaccreditation data verification process. This process is very important for the followingreasons:- The athlete accreditation information will be transferred into an online entry system(ePEQ). Inaccurate or incomplete athlete accreditation data will prevent an athletefrom appearing and thus being entered in the Sport Entries system.- Accurate accreditation data will allow LOCOG to print the Pre-Valid Cards withthe correct access privileges for NPC team officials, so their accreditation cardswill not need to be reissued after the DRM.- If the data is modified after the Pre-Valid Card has been printed, the Pre-ValidCard holder may be required to undergo a new security background check, whichwould delay his/her accreditation validation process and may invalidate his/hervisa waiver.- In cases where NPCs submit incomplete or incorrect accreditation data and/orphotographs, LOCOG will not be able to print and distribute those Pre-ValidCards before NPCs travel to London for the Games. In such cases, NPCs will berequired to make their own immigration arrangements for travel to the UK.3.1.4 Pre-Delegation Registration Meetings (Pre-DRMs)The objective of the Pre-DRMs is to prepare both LOCOG and the NPCs for efficientDelegation Registration Meetings (DRMs) by addressing as many issues as possible inadvance. In particular, the Pre-DRMs help ensure that the Pre-Valid Cards are printedwith correct data before they are sent to the NPCs. During the Pre-DRMs, LOCOG andNPCs will:London 2012 – NPC Chefs de Mission Dossier29

- verify the qualification status of athletes;- verify accreditation data submitted by the NPC;- confirm category, function and access privileges of all registered participants;- schedule their DRM; and- address other Games preparation details and issues.LOCOG will hold Pre-DRMs in person or by conference call between 14 May and 1June 2012. NPCs will have the option to attend a Pre-DRM:- in London;- via conference call; or- at Pre-DRM sessions held in the following locations.Continent Location DatesAfrica Luanda, Angola May 2012Americas Bogota, Colombia May 2012Asia Kuala Lumpur, Malaysia May 2012Europe London, UK May 2012Oceania Sydney, Australia May 2012NPC Relations will manage the Pre-DRMs and coordinate the participation of LOCOGSport Entries and Accreditation staff. Pre-DRM dates will be discussed with each NPCat the Chefs de Mission Seminar.3.1.5 Pre-Valid Card production and distributionFollowing the data verification and the Pre-DRMs, LOCOG will produce and send Pre-Valid Cards to each NPC by June 2012 for all categories. NPCs will be responsiblefor distributing the Pre-Valid Cards to their delegation members before they travel toLondon. NPC cooperation with this distribution is essential to facilitate the arrivalprocess and avoid delays due to reissuing of accreditation cards after arrival inLondon.For all complete applications received by the deadline, LOCOG will ensure that NPCsusing the Pre-Valid Cards as an entry document, together with a valid passport, toenter the UK, will receive the Pre-Valid Cards in a timely manner and no later than theend of June 2012. Any Pre-Valid Cards received by NPCs and not used for Gamesparticipation must be returned to LOCOG at the DRM.London 2012 – NPC Chefs de Mission Dossier30

Use of the Pre-Valid Card as an entry documentIn accordance with the IPC Handbook and relevant UK legislation, a Pre-Valid Card,along with a passport, will serve as an official entry document to enter the UKbetween 30 March 2012 and 8 November 2012 with a period of stay not exceedingsix months from first entry. No additional entry visa will be required during this period.The Pre-Valid Card will be valid for multiple entries provided it is accompanied oneach occasion by a passport.The passport that is used for an application must be the same document that is used totravel and must be valid until 8 November 2012.Individuals whose accreditation data arrives after the deadline will not receive a Pre-Valid Card in advance and will need to follow normal visa procedures to enter theUK:http://www.ukba.homeoffice.gov.uk/policyandlaw/immigrationlaw/immigrationrules/appendix1/NPCs are reminded that the Pre-Valid Card will facilitate entry into the UK only. NPCdelegation members travelling through other countries on their way to the UK mayrequire an entry visa to that country. It is the NPC’s responsibility to secure such visas.NPC categories eligible for visa waiver: NPC, NPC**, Aa, Ab, Ac, Am, Ao, As.Please note that P accreditations are not eligible for a visa waiver and each applicantfor this category should follow the normal visa procedures to enter the UK.LOCOG, in cooperation with the relevant UK Government agencies, will inform airlinecarriers and airport representatives from around the world about the Pre-Valid Cardand its importance for delegations travelling to the UK for the London 2012Paralympic Games.3.1.6 Sport Entries processThe role of Sport Entries is to provide the official registration process for athletesselected and qualified to participate in the London 2012 Paralympic Games. As perthe IPC Handbook, entries into the Paralympic Games are the responsibility of theNPCs upon the recommendations given by their respective National Federations (NFs)London 2012 – NPC Chefs de Mission Dossier31

ased on qualification systems defined by the IPSFs and approved by the IPC. Thesedetailed qualification systems are available and regularly updated on the IPC website.Online entries available in LondonAt previous Games, NPCs completed Sport Entry forms either manually orelectronically and sent them back to the OCOG by the entry deadline. In London, andfor the first time at a summer Paralympic Games, an online sport entries system (ePEQ)will be available for NPCs to submit their entries by entering their athletes into eventsfor which they are eligible and qualified to participate. This online system wassuccessfully used for the 2010 Paralympic Winter Games and, based on lessons learntfrom Vancouver, LOCOG has worked closely with its technology provider to ensurethe system is as user-friendly as possible for the NPCs.In order to assist NPCs familiarise themselves with the sport entries business process,LOCOG will offer several opportunities to demonstrate the online system to the NPCs:- at LOCOG’s offices during NPC visits;- at the Chefs de Mission Seminar; and- during Pre-DRMs after conclusion of the meetings.As part of the NPC registration package, NPCs will receive an e-learning presentationon how to use the ePEQ. Each NPC will be assigned a dedicated point of contactwithin the Sport Entries team who will be able to answer any questions over the phoneor by email that NPCs might have regarding entries and qualifications.LOCOG strongly encourages NPCs to use the ePEQ. NPCs not able to use the systemshould inform the LOCOG Sport Entries team as soon as possible and before theaccreditation deadline of 20 April 2012. Alternative solutions will be agreed on acase-by-case basis.NPCs will be able to nominate specific users who will be assigned a personalisedaccount with a username and password allowing them access from 1 July 2012 toePEQ. Only athletes registered by the NPCs in the accreditation system will beavailable for entry through the ePEQ. NPCs will subsequently have to enter theirparticipating athletes into the relevant individual and/or team events.NPCs are encouraged to do their utmost to ensure that their athletes are classifiedbefore 15 June 2012. This will guarantee that the ePEQ is up to date and will allowNPCs to enter their athletes into the correct events. Any changes to the sport class orLondon 2012 – NPC Chefs de Mission Dossier32

class status of an athlete after 15 June 2012 will require NPCs to follow changecontrol processes with the relevant IPSF in order for the system to be updated for therelevant athlete, prior to submission of the entry.All entries must be completed before 23:59 (GMT +1) on 6 August 2012. No entrieswill be accepted after that date and ePEQ will automatically change to read-only.LOCOG strongly encourages NPCs to submit their data as early as possible in orderto enable the Sport Entries team to conduct verification and checking with the relevantIPSFs before the start of the DRMs.3.1.7 Delegation Registration Meetings (DRMs)DRMs are mandatory for all NPCs. Each Chef de Mission or designee must completehis/her NPC’s DRM before the delegation can access the Paralympic Villages.The DRMs are coordinated by NPC Relations and will take place in the WelcomeCentre of the Paralympic Village, beginning on 20 August 2012. DRMs must becompleted prior to the classification evaluation scheduled for the NPCs’ athletes(where applicable) and no later than 28 August 2012. During the DRM, NPCs willhave access to a wired internet port, if required.NPCs are strongly encouraged to send their Chef de Mission or a designee tocomplete the DRM two days in advance of their delegation’s arrival. Failure to do sowill delay your delegation entering the Villages.At the DRM, the Chef de Mission or authorised designee will sign forms and finaliseissues with LOCOG on behalf of the delegation. The DRM will start with the SportEntries component where the number of athletes participating in the Games will beconfirmed and finalised. After calculation of the NPC’s delegation size, according tothe IPC Delegation Quota Formula, NPC Relations staff will confirm with the Chef deMission the number of beds allocated to athletes and NPC team officials in each of thethree Paralympic Villages. The Accreditation team will confirm the accreditationentitlements and access rights. LOCOG Villages staff will then provide the Chef deMission with information on the delegation’s allotment of housing, storage, workshop,office and medical space and a complete inventory of LOCOG-provided furniture andequipment for the Villages.London 2012 – NPC Chefs de Mission Dossier33

NPC Relations will also address other matters with the Chefs de Mission during theDRM, including:- resolution of any outstanding financial issues;- arrival and departure dates and times for the NPC delegation;- allocation of NPC-dedicated vehicles and NPC Assistants;- gift bag delivery schedule and allocation;- confirmation of the schedule of the Team Welcome Ceremony; and- Chef de Mission proxy card holders*.*Proxy cards allow the Chef de Mission to delegate authority to members of his/herdelegation (including NPC Assistants) for Games-time operations such as thecollection of mail, diplomas and participation certificates, tickets and financialtransactions.Upon completion of the DRM, eligible delegation members will be able to validatetheir Pre-Valid Card, which allows access to the Paralympic Villages (after the officialParalympic Village opening on 22 August 2012) and other official competition andnon-competition venues as determined during the DRM. The Pre-Valid Card officiallybecomes a Paralympic Identity and Accreditation Card (PIAC) only once it has beenvalidated.The IPC’s Accreditation and Sport Entries at the Paralympic Games – User’s Guidecontains details regarding the number of NPC team officials an NPC is entitled tohave. LOCOG will use the guide to determine the number of NPC team officials eachNPC is able to accredit.There are no limits placed on the number of medical, administrative and/or securitypersonnel in the team delegation as long as the total number of officials does notexceed 60% of the number of athletes.3.1.8 Accreditation card validationUpon arrival in London, delegation members holding Pre-Valid Cards can have theircards validated (providing the DRM is complete) at one of the accreditation facilities togain access to the Paralympic venues and Villages once they open.Chefs de Mission should inform delegation members that they must present thepassport indicated by the NPC on the accreditation application form to complete theLondon 2012 – NPC Chefs de Mission Dossier34

validation process at an accreditation facility. Any changes to passport data after datasubmission and prior to arrival must be communicated to LOCOG immediately toexpedite the validation process. Failure to do this may invalidate the Pre-Valid Cardfor entry into the UK.3.1.9 Venue and zone codes on the PIACVenue codesVenue codes and pictograms printed on the front side of the PIAC indicate access tocompetition and/or non-competition venues. A full description of the codes is availableon the reverse side of the card.Venue zone codesVenue zone access rights are printed on the PIAC using colour and alphanumericcodes.Competition venuesZone code DescriptionCompetition areas (field of play), administrative and operationalBlue (colour)areas and general circulation areasAdministrative and operational areas and general circulationRed (colour)areasWhite (colour) General circulation areas2 Athlete preparation area4 Press areas5 Broadcast areas6 Paralympic Family loungesParalympic VillagesZone codeRDescriptionParalympic Village Residential ZoneThe Paralympic Village pictogram automatically grants access to the ParalympicVillage Plaza (previously known as the International Zone).London 2012 – NPC Chefs de Mission Dossier35

3.1.10 Accreditation categories and access entitlementsDelegation membersCategory Function Venue Access Zone AccessNPCNPC**AcAaAbAoAmPresident and SecretaryGeneral with participatingathletesOne accompanying guestfor each of the aboveChef de MissionDeputy Chef de MissionParalympic AttachéAthleteAthlete CompetitionPartnerTeam Official (coaches,administrative personnel,and technical personnel)Press AttachéVeterinarianAll sport venues,Paralympic Villages,IBC/MPC/PFHAll sport venues,Paralympic Villages,IBC/MPC/PFHAll sport venues,Paralympic Villages,IBC/MPC/PFHAll sport venues,Paralympic Villages,IBC/MPC/PFHOwn sport/disciplinevenue(s), ParalympicVillagesOwn sport/disciplinevenue(s), ParalympicVillagesOwn sport/disciplinevenue(s) or all venueswhere athletes participate,Paralympic VillagesOwn sport/disciplinevenue(s) or all venueswhere athletes participate,Paralympic Villages,IBC/MPCEquestrian VenuesParalympic VillagesBlue, 2,4,5,6RRed, 4, 6RBlue, 2, 4, 5, 6RBlue, 2, 4, 6RBlue, 2RBlue, 2RBlue, 2RRed, 2, 4, 5RBlue, 2RGroom (1 per horse) Equestrian Venues Blue, 2Medical PersonnelOwn sport/disciplinevenue(s) or all venueswhere athletes participate,Paralympic VillagesBlue, 2RLondon 2012 – NPC Chefs de Mission Dossier36

AsAdditional Team OfficialsOwn sport/disciplinevenue(s) or all venueswhere athletes participate,Paralympic VillagesBlue, 2RPPersonal CoachTraining PartnerOwn sport /disciplinetraining venue(s)Blue, 2Athletes, athlete competition partners and NPC team officials are requested to selecttheir sport/discipline when applying for accreditation.Dignitaries and guestsCategoryFunctionVenueAccessZone AccessNPCSovereignHead of StateHead of GovernmentSport MinisterOther ProminentGovernment Official(max. 3 per NPC)All sportvenues, PFHWhite, 6NPC**One accompanying guestfor each of the aboveAll sportvenues, PFHWhite, 6NPCEntourage of accreditedSovereign, Head of Stateor Head of Government(max. 2 each)All sportvenues, PFHWhite, 6Each NPC will have to submit to LOCOG a Dignitary Accreditation Request form withthe names and titles of the individuals that the NPC wishes to invite by 27 February2012. The international dignitary guests recognised by the IPC are: Heads of State,Heads of Government, Sports Ministers and other prominent Government Officials.In addition to the above-mentioned categories, each NPC will have to submit thenames and titles of the accompanying guests, the entourage (maximum of two foreach eligible delegate) and the Heads of Diplomatic missions in London, if applicable,that the NPC wishes to invite.LOCOG will confirm the eligibility of registrants to each NPC who will then be able tosubmit the relevant electronic Accreditation Application Forms.London 2012 – NPC Chefs de Mission Dossier37

The Pre-Valid Cards issued to international dignitaries will be sent directly to therespective NPCs for distribution.Transferable accreditationSport Minister accreditationThe Sport Minister accreditation is transferable once only when responsibility is sharedby two or more ministers.NPC guest accreditationCategory Function Venue access Zone accessNPC Transferable guests All sport venues, PFH White, 6Each NPC will receive a quota of one transferable guest accreditation for every 20athletes in its delegation. The quota will be finalised at the DRM. The quota determinesthe maximum number of activated accreditation cards in the system at one time. Theaccreditation is transferable twice.Accreditation will not be transferred to a second person until the Chef de Mission or adesignee has communicated the change and the initial accreditation card has beencancelled.Am/Ao/As team official accreditationNPCs may also transfer accreditation in the Am, Ao and As categories. Fifty per centof the total number of Am and Ao accreditations are transferable once. One hundredper cent of the As accreditations are transferable once. The number of transferableAm, Ao and As accreditations will be determined at the DRM.At the DRM, NPCs must indicate the sequence in which the Am, Ao and Astransferable accreditations will be used. Accreditation will not be transferred to asecond person until the Chef de Mission or a designee has communicated the changeand the initial accreditation card has been cancelled.London 2012 – NPC Chefs de Mission Dossier38

Upgrade cardCategory Function Venue access Zone accessUUpgrade card(non-nominative card)All sport venues White, 6One Upgrade card and an additional Upgrade card for every 50 participatingathletes will be issued to NPCs. The card, which is valid throughout the Games period,enables NPCs to grant broader access privileges to Paralympic Family lounges andParalympic Family stands at competition venues. NPCs are responsible for distributingthe cards to their accredited delegation members at their discretion. Lost Upgradecards will not be reissued.3.1.11 Accreditation facilitiesAccreditation Centres and Venue Accreditation Help Offices (VAHOs) will be locatedat strategic locations at official Paralympic venues.Validation countersValidation counters at London Heathrow Airport (international terminals) will offeraccreditation validation services only. There will be no additional accreditationfacilities at any other UK airports or borders.Accreditation centresParalympics Location Population ServicesUniform Distribution andAccreditation Centre (UDAC)Paralympic VillageAccreditation CentreParalympic Rowing VillageAccreditation CentreParalympic Sailing VillageAccreditation CentreParalympic Family HotelWest Ham Workforce Full service*StratfordEghamWeymouthand PortlandGrange St.PaulsNational ParalympicCommittees andInternationalParalympic SportFederations (IPSFs)Games OfficialsParalympic Family,including IPC, NPCand IPSF leadershipFull service*Full service*Media Accreditation Centre IBC/MPC Press and Broadcast Full service*London 2012 – NPC Chefs de Mission Dossier39

4 Accreditation CountersVenue Accreditation HelpOffices (VAHOs)LondonHeathrowAirport(InternationalTerminals )One neareachcompetitionvenueAllCardvalidationonly*Full service: card validation, card production, problem resolution, reissuing forlost/stolen card(s).AllValidation,Day pass,problemresolution andreissuing forlost/stolencard(s)During the Paralympic Games, Accreditation Centres in the Paralympic Villages willserve as primary accreditation service locations for NPC delegations and IPSF GamesOfficials.3.1.12 Prime Event Access (PEA)For some sporting sessions during the Paralympic Games, the demand for seating inthe Official Stand for accredited members of the Paralympic Family may be greaterthan the number of seats available. As approved by the IPC Executive Office, certainsessions may have PEA status due to seating limitations and only those individuals witha PEA code on their accreditation will gain access. There are currently no events withPEA status for the London 2012 Paralympic Games.London 2012 – NPC Chefs de Mission Dossier40

3.2 NPC Support Grants3.2.1 Support Grant calculationLOCOG will provide each NPC with a Support Grant for all eligible athletes and NPCteam officials. These grants are a contribution to help offset the cost of NPCsparticipating at the London 2012 Paralympic Games.Eligibility criteriaEligible categories:- Athletes (Aa) with accreditation validated at Game-time;- Athlete Competition Partners (Ab);- Accredited Chefs de Mission and Deputy Chefs de Mission (Ac); and- Accredited officials calculated under the NPC Delegation Quota Formula (equalsthe number of Paralympic Village beds given to each NPC for their Am and Ao).Non-eligible categories:- Additional Team Officials (As);- Paralympic Attachés (Ac);- Grooms;- NPC Presidents and Secretaries General (if they have a double role of the Chef deMission, they are eligible in the Chef de Mission category);- Replacements for injured athletes;- Any athlete or official disqualified for doping violations or removed from theGames or disciplinary reasons;- Any athlete or team official registered at the Delegation Registration Meeting(DRM) who has not activated their accreditation;- Personal coaches and training partners;- The host NPC; and- Any NPC that is suspended by the IPC at Games-time.The Support Grant will be calculated using the following criteria:- Lowest published, economy class, round-trip fares for NPC delegations, which canbe rebooked for a fee, from an NPC’s capital city to London Heathrow Airport,the official Port of Entry for the London 2012 Games.- Based on airfares, whenever possible, for flights which arrive at Heathrow Airporton 16 July 2012 and depart on 15 August 2012 (opening and closing dates forthe Villages during the Olympic Games).London 2012 – NPC Chefs de Mission Dossier41

- If travel to and from Heathrow Airport from the NPC’s capital city on these dates isnot possible, adjacent dates that provide the lowest economy fare will be used.- Most direct route:• Europe: non-stop if possible.• Africa, Americas, Asia and Oceania: maximum of one stop if possible.- Transit expenses are not included.- Promotional airfares and low-cost carriers will be excluded.- Calculated and communicated in British Pound Sterling (£).LOCOG will communicate the amount of each Support Grant to NPCs in October2011.3.2.2 Support Grant paymentsFirst paymentSixty per cent (60%) of the total proposed Support Grant amount will be paid byLOCOG by 29 June 2012 or within 30 days of an NPC’s Pre-DRM.Projected qualified athletes who can be confirmed by LOCOG Sport Entries will beincluded in the calculation.Final paymentThe balance owed will be paid by LOCOG before 30 November 2012, based on thefollowing principles:- Total Support Grant owed, less the first payment.- The total Support Grant will be based on the final number of eligible individuals(Aa, Ab, Ac, Am and Ao) who activated their accreditation for the London 2012Paralympic Games in London.- The NPC will have settled any outstanding LOCOG invoices (Accommodation,Rate Card, Ticketing, Transport and Villages).3.2.3 Additional conditionsEach NPC’s Support Grant will be paid directly into its specified bank accountregistered in the NPC’s name (payments will not be made to a third party).London 2012 – NPC Chefs de Mission Dossier42

LOCOG, in consultation with the IPC, retains the right to defer the initial 60% supportgrant payment to an NPC until after the successful conclusion of the DRM.The estimated team size will be based on the data received from each NPC,confirmed by LOCOG Sport Entries and NPC Services, and approved by the IPC.The full Support Grant Policy can be found on The Exchange.London 2012 – NPC Chefs de Mission Dossier43

3.3 ArrivalsMost previous Games Host Cities were served by just one or two international airports.London is served by five international airports and an international rail station.LOCOG has selected London Heathrow Airport as the official Port of Entry for theLondon 2012 Games. At Games time, the airport will operate with four terminalsnumbered 1, 3, 4 and 5. All terminals operate international flights, while domesticflights only operate from terminals 1 and 5.As a result of these multiple options, each NPC is required to provide complete andaccurate information on its travel plans in order to facilitate the best possible arrivalsand departures experience3.3.1 Arrivals and Departures System (ADS)LOCOG offers a web-based Arrivals and Departures System (ADS) for the London2012 Games. LOCOG recommends use of the web-based ADS as the easiest way tosubmit your data. The system will import data from the eAccreditation system to saveNPCs from entering basic delegate details again. It will also be possible to importdata from other systems. The system will allow NPCs to submit information on allarrival and departure movements, oversized baggage and any special requirements.Alternatively, data can be provided through a manual form, which LOCOG willaccept by email, fax or mail. All methods for data collection will be available inEnglish and French.Instructions on how to access the ADS website or, alternatively, the manual form willbe provided together with the accreditation package described in section 3.1.1, inJanuary 2012.Timings for data submissionPre-Games arrival and departure data must be submitted by NPCs no later than 1August 2012. However, NPCs are encouraged to submit this data as early aspossible.LOCOG recognises that some arrival information may change prior to a delegation’sarrival. If travel plans change, NPCs should update their information on the ADSwebsite or submit a new manual form. LOCOG recommends that NPC travelLondon 2012 – NPC Chefs de Mission Dossier44

agencies/bookers be made responsible for updating the ADS website in suchcircumstances. During the Games, any changes to arrival and departure plans are tobe submitted to the Arrivals and Departures desk at the NPC Services Centre, via theADS website or by telephone.3.3.2 Arriving in the UKDelegates arriving from the European Union (EU) can pass through customs using oneof the following two channels:Entry channelBlueRedYou should use this channel if you:have no prohibited or restricted goodshave goods to declarehave prohibited or restricted goodsare not sure about what you need to declareDelegates arriving from outside the EU can pass through customs using one of thefollowing two channels:Entry channelGreenRedYou should use this channel if you:have no more than the customs allowanceshave no prohibited or restricted goodshave goods or cash to declarehave commercial goodshave prohibited or restricted goodsare not sure about what you need to declarehave goods on an ATA (Admission Temporaire/TemporaryAdmission) carnetFor more information regarding these customs channels, see the following informationprovided by Her Majesty's Revenue and Customs (HMRC) ‘Travelling to the UK’(http://www.hmrc.gov.uk).London 2012 – NPC Chefs de Mission Dossier45

3.3.3 UK customs and personal import allowancesCashIf travellers are carrying cash of €10,000 or more, or the equivalent in othercurrencies, from a country outside the EU, they must declare it to UK Border Agency(UKBA) officials when entering the UK.Other goods (including gifts, perfume, eau de toilette and souvenirs)Travellers can bring in any other goods (except alcohol and tobacco) up to amaximum value of £390 without paying duty and/or tax in the UK. They must declaregoods worth more than this allowance and pay duty and/or tax on the full value, notjust the value above £390.Alcohol and tobacco productsTravellers arriving in the UK from another EU member state can bring in as muchalcohol and tobacco as they want without paying duty and/or tax in the UK, providedit is brought in personally and is for their own use.Travellers arriving in the UK from outside the EU can bring alcohol and tobacco intothe UK up to the limits set by HMRC without paying duty and/or tax in the UK. Thesegoods must be brought in personally and must be for their own use. For moreinformation on these limits, see the following HMRC notice ‘Travelling to the UK’(http://www.hmrc.gov.uk).3.3.4 Arrivals at Heathrow AirportFor all international arrivals at London Heathrow airport, LOCOG will provide NPCdelegations with a welcome on arrival, directional guidance, dedicated lanes atimmigration, an accreditation validation service, baggage assistance, a deliveryservice for firearms to the Royal Artillery Barracks and an onward transport servicefrom all terminals to the appropriate Paralympic Village or Paralympic Family Hotel.London 2012 – NPC Chefs de Mission Dossier46

Dates of servicesLOCOG’s Paralympic operations at Heathrow Airport will start on 22 August 2012and run continuously until 12 September 2012. During this period, delegates with aPre-Valid Card can use the arrivals and departures services, including transport to andfrom Heathrow Airport, to come and go from the UK as many times as they wish.Any Chef de Mission arriving into Heathrow Airport from 20–28 August 2012 will beable to access LOCOG’s T3 transport service between the airport and the WelcomeCentre at the Paralympic Village. Please note that any Chef de Mission arriving atother ports of entry should contact NPC Relations.3.3.5 International arrivals for NPC delegationsNPC delegations are expected to notify LOCOG of their expected travel plans tofacilitate the arrivals and departures process. Failure to do this could result in delays.NPC delegates arriving in the UK from abroad will be required to complete UKBAentry requirements for both immigration and customs purposes. For further informationon customs requirements, please see sections on Travel and Customs(http://www.ukba.homeoffice.gov.uk/travellingtotheuk/customs) and Visiting the UK(http://www.ukba.homeoffice.gov.uk/visitingtheuk) or refer to the London 2012Customs and Freight Forwarding Guide, which is available on The Exchange.NPC delegates who are not EU or European Economic Area (EEA) nationals must holda passport that is valid until 8 November 2012. Delegates should bring their Pre-ValidCard with them when travelling to the UK, even if they hold a valid visa. To checkwhether NPC delegates require a visa, please refer to the UKBA website(http://www.ukvisas.gov.uk/en/doineedvisa).All visa national NPC delegates wishing to enter the UK before 30 March 2012 musthave a valid visa or existing leave to enter or remain. UKBA has introduced aParalympic visit visa aimed at Games Family and clients. This multiple-entry visit visa isvalid from the date of issue until 8 November 2012 and permits stays in the UK of upto six months. The visa is available with a supporting letter issued by LOCOG NPCRelations at a reduced price of £76 (the price of a six-month visit visa).London 2012 – NPC Chefs de Mission Dossier47

The UK government has taken the decision to ensure biometric data is collected fromvisa national NPC delegates. Due consideration will be given to whether a visanational has previously provided biometric details.NPC delegates with a biometric UK visa (valid or expired) or a Biometric ResidencePermit (previously known as the Identity Card for Foreign Nationals) will only berequired to verify the biometric data they have previously supplied, provided they arein possession of their Pre-Valid Card. Individuals must bring their expired UK biometricvisa with them (if it is still available), even if it is in an expired passport, in addition totheir current passport. If they have an expired Biometric Residence Permit, this tooshould be brought with them.NPC delegates who would normally require a visa to enter the UK but do not hold avalid visa, may travel to the UK with a valid passport and their Pre-Valid Card, whichwill act as a visa waiver. This waiver will apply from 30 March to 8 November 2012.The Pre-Valid Card will act as evidence of their status as an NPC delegate to bothairline carriers and UKBA. It is vital that NPC delegates using this visa waiver facilityhave the Pre-Valid Card in their possession when travelling, as failure to carry it maylead to delays at airport check-in while enquiries are made and could result in refusalto enter the UK. On arrival in the UK, NPC delegates in this category will be requiredto provide their biometrics.NPC delegates who have an EU passport or identity card or are non-visa nationals(that is, those who do not normally require a visa to enter the UK) are not required toprovide biometric data and will follow their normal border process.Please note that the UK is not currently a signatory to the Schengen Treaty, whichallows borderless passage through signatory countries of the EU. As a result, anydelegate who attempts to pass through the border in another EU country will require,where necessary, valid visa documentation. In summary, the Pre-Valid Card will notact as a visa waiver to gain entry into any EU nation other than the UK. Please notethat delegates who are in transit via another EU nation (that is, those who do not passthrough the border of that EU nation) do not require a transit visa.Paralympic lanes through UK border servicesDuring the arrivals period, dedicated Paralympic access lanes will be available to allNPC delegates upon arrival at Heathrow Airport, to facilitate entry into the UK.London 2012 – NPC Chefs de Mission Dossier48

Domestic flightsDelegates arriving at Heathrow Airport from another UK airport will be routed throughto the domestic baggage reclaim areas of either Terminal 1 or Terminal 5. LOCOGwill not be providing accreditation validation facilities at Heathrow Airport’s domesticterminals and therefore NPC delegations using these will need to validate the Pre-ValidCards at the Village Welcome Centres or competition venues.Delegates transferring to a domestic flight should note that UK security restrictionscurrently limit the carriage of fluids in hand luggage to 100ml on all flights, and theserestrictions will apply on any onward domestic flights regardless of the rules appliedduring the inbound international leg of the journey.3.3.6 Meet and greet NPC Presidents and Secretaries GeneralUpon arrival at London Heathrow Airport, and subject to NPCs having submittedinformation through the ADS, NPC Presidents and Secretaries General will be met atthe aircraft gate by a member of the Meet and Greet team, who will be available toassist with any issues experienced at the border, accreditation validation or baggagereclaim, as well as escorting them through the airport terminal building to connect toonward transport to the Paralympic Family Hotel or one of the Villages.3.3.7 Accreditation facilitiesPre-Valid Cards can be validated by NPC delegation members upon arrival at eachinternational terminal at Heathrow Airport. However, it will not be possible toundertake the validation at the airport in the following circumstances:- The athlete or NPC team official does not possess a Pre-Valid Card.- The Delegation Registration Meeting (DRM) has not been completed.- There is a technical issue with completing the validation at the airport.Under these circumstances, the individual must proceed to a Village Welcome Centreor a Venue Accreditation Help Office (VAHO) for further assistance. LOCOG mayalso ask some teams to validate their Pre-Valid Card at the Paralympic Village duringpeak times to avoid airport congestion.London 2012 – NPC Chefs de Mission Dossier49

LOCOG will confirm the exact location of the accreditation validation points withinHeathrow Airport in the Chefs de Mission Manual, although facilities are most likely tobe located either immediately before or after the UK border.3.3.8 NPC access to baggage claim areasNPC delegates will be able to gain limited access to these areas at Heathrow Airportthrough use of the airport’s temporary ID pass system. This system requires delegatesto be escorted at all times by the holder of a permanent ID pass. To ensure adequatevolumes of escorts are in place, it is important that pre-notification is provided. Detailsof how this notification is given will be outlined during the Chefs de Mission Seminar.3.3.9 BaggageBaggage claim and assistanceUpon arrival, it is the responsibility of the NPC to claim its own baggage, to checkthat all baggage has been delivered and has been accounted for, and to check thatall bags are free of damage. Individual baggage trolleys are available in thebaggage reclaim areas free of charge.Mishandled baggage (lost, delayed, damaged)The airline is responsible for locating mishandled baggage and arranging for itsrepair and/or return to the owner. In the first instance, delegates should reportmishandled baggage to the LOCOG baggage service desk that can be found withineach terminal baggage reclaim area. LOCOG will assist the delegate with thecompletion of the relevant claim documentation with the airline’s baggage services.LOCOG will make a record of the claim in order to support the delegate in theexpedited return of his or her baggage. The arrivals and departures representative ineach Village will assist in this process by providing updates to the delegate and alsoensuring the bag gains entry into any ‘locked down’ areas such as the Villages.London 2012 – NPC Chefs de Mission Dossier50

3.3.10 Arrivals at other ports of entryServices at other portsLOCOG encourages all NPCs to use London Heathrow Airport, which is the officialPort of Entry for London 2012 and where LOCOG will be providing a full range ofarrival and departure services.NPCs that have no alternative but to arrive at a port other than Heathrow Airportshould speak to their NPC Relations representative during the Chefs de MissionSeminar.Charter and corporate flightsHeathrow Airport is the world’s busiest international airport with one of the mostexpansive route networks of any major airport. The airport operates close to capacityat all times and at Games time will be full with scheduled flights. This means thatduring the Games, charter and corporate flights will have to use alternative airports. Itshould be noted that all private flights will need to book airspace and airport slotsduring the Games period and LOCOG recommends that these be booked very earlydue to their high demand. A guide to potential airports that may have availability canbe found on the Protocol page of The Exchange.3.3.11 Journey from Heathrow Airport to Villages and ParalympicFamily HotelsAthletes and NPC team officialsUpon arrival, LOCOG transport services will be provided from all terminals atHeathrow Airport to all Villages, between 22 August and 12 September 2012.LOCOG representatives will direct athletes and NPC team officials in possession ofPre-Valid Cards or a Paralympic Identity and Accreditation Card (PIAC), to the loadzone where a suitable vehicle will transport them to the appropriate Village.In the event of the delegate not being in possession of a Pre-Valid Card, he or sheshould visit the Paralympic Welcome Desk in the landside area of the terminal, wherean identification check will take place before access to the transport system can begranted.London 2012 – NPC Chefs de Mission Dossier51

Accompanied baggageAll accompanied baggage will be transported with the athletes and NPC teamofficials on the same coach, wherever possible. The bags will be loaded onto thecoaches on a first-come, first-served basis. If the baggage hold of the coach is full andadditional capacity is required, separate trucks will be used to support the coaches.LOCOG will provide assistance to the athletes and NPC team officials in the loadingof baggage onto coaches and trucks. The trucks will travel with the coach to ensurethat athletes, NPC team officials and their baggage remain together.Unaccompanied baggage and sport equipmentNPCs are expected to nominate a freight forwarding agent and broker to assist withthe movement of freight and equipment from their home country to the UK. Please referto section 3.4 for further details.Firearms, pistols and ammunitionPlease refer to section 3.4.4 for further details on the arrival process for shootingathletes arriving with firearms, pistols and ammunition.NPC Presidents and Secretaries GeneralAll NPC Presidents and Secretaries General will receive a T3 transport service fromHeathrow Airport to the Paralympic Family Hotel or to other LOCOG T3 officialdestination hotels.3.3.12 Airport parkingAirport parking during LOCOG transport operational period (22 August – 12September 2012)Limited short-term car parking spaces will be available free-of-charge to NPCs whowish to pick up or drop off their delegates at Heathrow Airport, provided the NPCvehicle displays a valid Paralympic Vehicle Access and Parking Permit (VAPP). Furtherinformation will be provided in the Chefs de Mission Manual. The number of airportparking spaces designated to LOCOG will be limited and will be assigned on a firstcome,first-served basis. If space is not available upon arrival at the airport, NPCs willneed to use one of the public car parks at their own expense.London 2012 – NPC Chefs de Mission Dossier52

Airport parking outside of LOCOG transport operational periodAny of the public car parking facilities at the airport may be used at the NPC’sexpense. Further details on locations and fees can be found on Heathrow Airport’swebsite (http://www.heathrowairport.com).3.3.13 Arrivals at the VillagesWhen athletes and NPC team officials first arrive at the Village, they must enter withtheir luggage through the Welcome Centre. LOCOG Logistics will provide assistancewith the offloading of baggage and equipment from the coaches and trucks.Arrivals and Departures desk at the VillagesArrivals and departures support will be available at all three Villages from 22 Augustto 12 September 2012. There will also be an Arrivals and Departures desk in theNPC Services Centre in the Paralympic Village. At the Paralympic Rowing Village andthe Paralympic Sailing Village, a LOCOG Arrivals and Departures team representativewill be based in the Welcome Centre. LOCOG Arrivals and Departure staff will beable to offer advice, and record any changes to arrival and departure plans on theADS on behalf of the NPCs. Staff will also provide support with regards to therepatriation of mishandled baggage.Further information on the Welcome Centre operations for each of the ParalympicVillages can be found in section 4.London 2012 – NPC Chefs de Mission Dossier53

3.4 Customs and FreightThe London 2012 Customs and Freight Forwarding Guide can be found on theLogistics page of The Exchange. The guide contains detailed information regardingLOCOG Logistics, our partners, freight forwarding policies and procedures, customsformalities, deliveries to venues, and re-export procedures. It also provides details onthe importation of firearms and ammunition, horses, guide dogs and assistance dogs,medicines and medical instruments for human use.3.4.1 Official customs broker and freight forwarderLOCOG has appointed United Parcel Service Inc (UPS) as the Official CustomsBrokerage Services Supporter and Official Freight Services Supporter for the London2012 Games.LOCOG recommends UPS for NPC customs, courier and freight needs. UPS is readyto assist NPCs in the preparation of customs and freight documents, includingbrokerage expertise, and has constructed a logistical support network specific to theunique needs of NPCs.UPS is offering preferred pricing to all NPCs who choose to use its services. For moreinformation, please visit the UPS NPC dedicated website www.london2012.ups.com.For assistance relating to UPS services leading up to the Games, please emailups2012@ups.com.NPCs are responsible for arranging their own freight and express courier shipmentsand for all freight forwarding and associated costs. To avoid any unnecessary delays,NPCs should use the services of a customs broker and/or a freight forwarder of theirchoice as far in advance as possible.LOCOG Logistics will have a service desk in the NPC Services Centre in theParalympic Village, where accredited staff will be available to assist NPCs withLogistics resources and equipment based on a work order process. At the ParalympicRowing Village and the Paralympic Sailing Village, support will be provided directlyby the respective Village Logistics Manager (VLM). Contact details will be provided toNPCs in the Chefs de Mission Manual.London 2012 – NPC Chefs de Mission Dossier54

LOCOG Logistics has a Customs and Freight Manager overseeing the Customs andFreight Forwarding Guide and providing information on customs issues and questions.For further information on these matters, please emailcustoms-and-freight@london2012.com.3.4.2 Freight forwarding Policies and proceduresTemporary AdmissionTemporary Admission is a customs procedure which allows NPCs to use goods in theUK temporarily if they are imported from countries outside the European Union (EU).Under the Temporary Admission procedure, any customs charges normally due onimportation will not need to be paid provided that the goods are re-exported outsidethe EU after use. The maximum period of use is 24 months. With the exception ofcertain goods that are to be given away free of charge to the public at Paralympicevents, goods not intended to be re-exported after use should not be entered forTemporary Admission.Temporary Admission will also be available to NPCs if they are coming into the UKfrom outside the EU to attend any LOCOG test event, including any pre-Gamestraining.If goods entered under Temporary Admission are not re-exported, NPCs will have topay the customs charges due on the goods.For NPCs, a financial security will not normally be required for goods used but HerMajesty’s Revenue and Customs (HMRC) reserves the right to require a securitydeposit if there is a doubt as to whether the imported goods will, in fact, be reexported.The following list provides examples of the types of goods that can be temporarilyimported for use at the London 2012 Games under Temporary Admission:- Any sports equipment necessary for use in training or use at the London 2012Games;- Any personal effects new or used (including wheelchairs and electricalwheelchairs);- Any professional equipment such as medical equipment, computer equipment andvehicles;London 2012 – NPC Chefs de Mission Dossier55

- Firearms and ammunition (see Firearms and ammunition section 3.4.4);- Horses (see Horses section 3.4.5);- Guide dogs and assistance dogs (see section 3.4.6)- Giveaway goods such as commemorative pins, team kit and uniforms andbadges, provided they are imported for the purpose of distribution free of chargeat the Games.Alcoholic beverages and tobacco products do not qualify for relief of Excise dutiesand taxes. Please refer to the Customs and Freight Forwarding Guide for specificinformation on EU and non-EU allowances.There is no maximum value limit for goods brought into the London 2012 Gamesunder Temporary Admission.GiveawaysGiveaway goods can be brought in under Temporary Admission, provided they are tobe distributed free of charge to the public at the London 2012 Games. For thepurposes of the Games, the 'public' may include athletes and NPC team officials. Ifthis is intended, it must be clear on customs documents at the time of importation thatthe goods are intended to be distributed free of charge at the London 2012 Gamesand not for re-export. Note that give-away goods may not include alcoholic drinks,tobacco goods or fuels.If goods are to be donated to schools or sports clubs after the Games, please contactLOCOG Logistics for advice and a process for declaring these goods.Commercial importsNPCs cannot bring in goods under the Temporary Admission procedure to sell forcommercial gain while in the UK. If NPCs intend to bring in such goods, they will beclassified as commercial imports and they will be subject to customs duties and tax atthe time of importation into the EU.Freight arrival procedures under Temporary AdmissionAny shipment arriving by any mode of transport from outside the EU will require a UKbasedbroker to make a formal customs clearance request for Temporary Admission toHMRC. The shipment will receive an immediate release and your agent will be able tomake delivery within 24 hours of arrival. Any equipment cleared using the TemporaryLondon 2012 – NPC Chefs de Mission Dossier56

Admission process will need to be re-exported after use at the Games or HMRC willlevy duty and tax on the importer and/or its agent.Any shipment arriving from the EU via air or ocean will need a UK-based broker tomake a clearance request for release from the port. There will be no requirement for aformal customs entry and release will be made immediately. For any road shipmentarriving via the tunnel or ferry, there will be no requirements for clearance and noneed for a formal customs entry. The driver may disembark the vessel or train andcarry on with the journey to the final destination.Freight insuranceIt is the responsibility of each NPC to provide its own insurance coverage for the entirejourney of its freight and equipment regardless of the carrier used. Shippers shouldensure they have adequate insurance coverage to include the transportation, storageand return of containers, goods and packaging or packing materials. Most freightforwarders, including UPS, offer a limited liability provision for the movement of freightand equipment, and therefore additional insurance may be required. Storage ofequipment and supplies within the Villages and venues is strictly at the NPC’s ownrisk.Notifying LOCOG Logistics of inbound freightLOCOG Logistics requires advance notification of all inbound freight shipments ofGames-related equipment in order to ensure the efficient scheduling of deliveries andresources to the Villages and venues. This information should be sent as per theinstructions provided within the Customs and Freight Forwarding Guide and prior toshipping your freight to the UK.The NPCs or their freight forwarders will be required to complete an inbound freightnotification form in accordance with the instructions provided.3.4.3 Deliveries to Venues and VillagesDuring the transition period between the Olympic and Paralympic Games the villagesand venues will remain in security lockdown. This means that access to any village orvenue can only be obtained by fully accredited individuals and vehicles. Lockdownwill continue until the end of the Paralympic Games on 12 September 2012.London 2012 – NPC Chefs de Mission Dossier57

Therefore, LOCOG has provided ‘delivery windows’ to allow NPC freight andcontainers to be delivered.3.4.3.1 Freight and containers delivery windowsFreight Delivery windows procedures for the Paralympic VillageNPC freight agents must adhere to the Olympic Park security protocols, which includebooking a delivery slot for any truck via the Logistics Coordination Centre (LCC) byemailing logistics-booking@london2012.com or calling + 44 (0)30 2012 1155.In order to avoid the security protocols, NPCs can use NOC delivery windows prior tothe Olympic Games for delivery of any NPC equipment. Storage of this equipmentwould either be in the NOC container or NOC storage area and can be left securelyawaiting the NPC arrival.If your freight agent wants to make a delivery to the NPC secure storage area withinthe Paralympic Village underneath the NPC apartments, full accreditation and vehicleaccess passes are required (see six keys to the gate section below). On arrival,LOCOG will help facilitate on-site guidance, delivery instructions and health andsafety orientation to all drivers and crew.Alternatively, during these delivery windows, NPCs can request their freight agentdeliver to the Village Logistics Compound where LOCOG Logistics will provideresources and support to move the freight and equipment into the NPC secure storagearea. LOCOG Logistics, via the LCC, will require notification of 48 hours in advanceof a delivery. This will allow the delivery to be placed on the Master Delivery Schedule(MDS) controlled by the LCC. Freight agents will not be permitted access inside theVillage.Freight Delivery windows procedures for the Paralympic Rowing Village, theParalympic Sailing Village and venuesNPC freight agents must contact the LCC in order to book a delivery on the MDS. Theyshould then come directly to the Villages or the venues where screening will becompleted on site and LOCOG Logistics will provide support to drop off freight andequipment at the NPC secure storage area.London 2012 – NPC Chefs de Mission Dossier58

Freight delivery windows datesVillagesFreight delivery windows**Paralympic Village 15 August – 19 August 2012Paralympic Rowing Village 15 August – 19 August 2012Paralympic Sailing Village 15 August – 19 August 2012VenuesTo be confirmed later**These dates are subject to amendment depending on security requirements. Pleaseensure that your freight forwarder contacts LOCOG Logistics when makingarrangements for final confirmation.Receipt of freight at the VillagesThe NPC should sign for its goods at the point of delivery agreed during thenotification process. If the NPC is not present, LOCOG Logistics can sign for deliveredgoods in their ‘as arrived’ condition. No opening or unpacking of goods will occurwithout the NPC representative being present. Goods will be stored by LOCOGLogistics in the Logistics compound until the NPC arrives and takes ownership of theirequipment. However, NPC goods stored in the Villages before the pre-OlympicGames lockdown period may be subject to search by the London 2012 IntegratedSecurity Unit during the security sweep.LOCOG will provide the necessary resources to move freight from the point of arrivalwithin each venue or Village to its allocated storage spaces. Requests may be madevia LOCOG Logistics. However, Logistics will not provide handling equipment withouta Logistics team member being present.Container delivery windowsLOCOG Logistics will allocate spaces for NPC containers at the Paralympic Villageand also at Weymouth and Portland (Sailing venue) and Eton Dorney (Rowing venue).Due to space restrictions at the Paralympic Village and venues, teams will have alimited allocation based on the overall requirement. LOCOG strongly recommends thatNPCs advise LOCOG Logistics and their NPC Relations contact of their requirementsas soon as possible and no later than 31 January 2012.LOCOG Logistics will provide support at the Paralympic Village and the Rowing andSailing venues to offload containers and reload, free of charge, to the NPCs. Theoffload does not refer to the contents of the container, only the container from the truckLondon 2012 – NPC Chefs de Mission Dossier59

down onto the ground. Due to operational and security constraints, all freightcontainers must arrive during the dates noted below. There is no exception.It is expected that most containers within the Paralympic Village will arrive during thedelivery windows for the Olympic Games and NPC freight will be consolidated withNOC freight. If there is a requirement to deliver an NPC container at any other time,please contact LOCOG Logistics.At other venues, direct deliveries are acceptable but containers will be screenedbefore being offloaded. In exceptional circumstances where an NPC wishes to deliveror arrange pick-up outside of these dates, a fee will be applied to support theresources, equipment (for example, a crane) and security required.For assistance and pricing, please contact LOCOG Logistics by emailingcustoms-and-freight@london2012.com.Container delivery windows datesVillage or venuesContainer delivery windows*Olympic/Paralympic Village 1–5 July 2012Eton Dorney (Rowing) 15 August – 19 August 2012Weymouth and Portland (Sailing) 15 August – 19 August 2012*These dates are subject to change depending on security requirements. Please ensurethat your freight forwarder contacts LOCOG Logistics when making arrangements forfinal confirmation.3.4.3.2 Games-time delivery (outside delivery window)The term ‘six keys to the gate’ refers to the requirements that all delivery vehicles mustobserve to enter a Village or venue during lockdown. These requirements are:Six keys to the gate1. Master Delivery Schedule (MDS): The vehicle must be listed on the MDS. The MDSis a centralised scheduling system managed by LOCOG Logistics that controls theflow of delivery and service vehicles into Paralympic venues and Villages;2. Accreditation: All drivers and occupants must possess and display the correctParalympic Identity and Accreditation Card (PIAC);3. VAPP: All vehicles must display the correct venue or village VAPP;London 2012 – NPC Chefs de Mission Dossier60

4. Secure load pass: after screening, each vehicle must have a secure load passclearly identifying that the contents have been screened or come from a securelocation;5. Vehicle sealing: all vehicles must be sealed while in transit as the seal will bechecked at the Vehicle Screening Area (VSA) to ensure no tampering hasoccurred; and6. Vehicle screening: each delivery vehicle wishing to enter a venue must beexternally screened (including the drivers cab) to ensure it is free from prohibitedmaterials.Failure to observe any one of the keys to the gate will result in the vehicle beingrefused entry.Vendor Certification Programme (VCP)The Vendor Certification Programme (VCP) has been successfully implemented duringprevious Paralympic Games and is a Paralympic specific programme where vendorsare certified by LOCOG Security to self-inspect, screen and seal their goods atdesignated vendor production facilities and warehouses prior to delivery to aParalympic venue. Vendors wishing to participate in the VCP must apply for theprogramme and be accepted by LOCOG Security in advance of the Games. The VCPfacilitates a higher level of service for participants because it certifies vendors to selfguaranteetheir products integrity and to deliver Paralympic goods and services directto Games venues without having to pass through a Material Screening Facility.Inter-venue material transfersLOCOG Logistics will operate a free service for the transfer of less than truckload (LTL)shipments for the duration of the Villages’ operating periods. This service is intendedto assist NPCs with the transportation of materials and equipment between theVillages. It also includes transfers between the Villages and the venues, as well asLOCOG official training venues (but not non-competition venues). Equipment andfreight are defined as small-scale items, such as boxes, sport equipment, etc. Thisservice will utilise cargo vans (one tonne) or small box trucks (three tonnes) and will befocused on single pallet loads or smaller. Due to the distance of some of the venues,this service may be an overnight delivery service.LOCOG Logistics will transfer NPC materials using the utmost care and control. NPCscan obtain assistance with inter-venue transfers from the Logistics service desk in theNPC Services Centre at the Paralympic Village. Information, such as transit times toLondon 2012 – NPC Chefs de Mission Dossier61

venues or Villages, and resources available will all be provided by the Logisticsservice desk. NPCs will not be permitted to travel with the Logistics truck but mayfollow in NPC vehicles and subject to meeting applicable security protocols.For emergency deliveries, please refer to the Material Transfer Area (MTA) below.Material Transfer Area (MTA)This is the area within the Logistics compound where emergency deliveries may bemade during the lockdown period. Suppliers and forwarding agents, without thecorrect security protocols, can deliver at the MTA based on pre-advice to theVillage/Venue Logistics Manager (VLM) and confirmation to the VLM that the item inquestion is of an urgent nature. The item must be less than one pallet and be no morethan ten cartons in size.3.4.3.3 Courier deliveries to a venue/VillageUPS is the official Express Delivery Supporter for the London 2012 Paralympic Games.All courier deliveries inside the Villages will be distributed by UPS to the NPC officesor, if no such office exists, then the delivery will be made to the NPC Services Centreand kept secure until collected by the NPC representative.During lockdown, courier operators will be permitted to enter the venues or Villages,provided they meet the requirements under ‘brand ambushing’ and meet all securityprotocols in effect in order to access a Village during lockdown.Please note that if the courier operator does not meet these requirements, then deliverymay be made to the Logistics compound where the recipient of the package will becontacted to pick up and sign for the package. Alternatively, packages may bedelivered to the following UPS address in London. This facility is open 24 hours a day,seven days a week.Address:UPS SCS Limited1 Blackthorn RoadPoyleBerkshire, SL3 0DAOn receipt, UPS will arrange for the ‘final mile’ delivery to the Village or venue.London 2012 – NPC Chefs de Mission Dossier62

UPS will also operate a shop inside the Paralympic Village. This will be based in theVillage Plaza and athletes and NPC team officials may use the shop to providepacking and global courier services against a preferred pricing tariff.3.4.3.4 Bump-out periodBump-out is the period during which NPC freight can be picked up in the most efficientmanner without disrupting venue operations. NPCs are requested to remove theirfreight (including containers) from the Village and venues during the NPC bump-outperiod.Paralympic VillagesNPCs will be expected to pack and palletise all of their freight. Once complete, allNPC freight and kit must be moved to the NPC secure storage area and a requestmade to LOCOG Logistics to help move these pallets and boxes to the Logisticscompound ready for the NPC freight agent to come and collect. NPCs will be requiredto book a pick-up slot with LOCOG Logistics at least 48 hours in advance in order tomanage the number of freight agents arriving at the Logistics compound. All NPCequipment must be removed from the Village by 14 September 2012.VenuesNPCs will be required to have all equipment removed and taken to the ParalympicVillage (the exception will be equipment from all other Villages and firearms andammunition from Royal Artillery Barracks). Logistics will provide vehicles and resourcesto move this equipment back to a central storage area within the Village, unlessadvised by the NPC to store within its own area. During bump-out, this equipment willbe moved, in accordance with instructions from the NPC, to either the remote check-inarea or the Logistics compound ready for pick-up by the NPC freight agent.3.4.4 Commodity-specific informationFirearms and ammunitionVisitors to the UK must declare all firearms in writing. Any undeclared firearms may beseized and criminal charges may be applied to the individual.London 2012 – NPC Chefs de Mission Dossier63

British Visitor Permit (BVP)All athletes bringing firearms into the UK, other than air weapons, will require a BritishVisitor Permit (BVP). BVPs are valid for up to 12 months. Athletes should, therefore,only need one BVP to compete in both the test event and the London 2012 Games.BVPs are required for the following Paralympic gun types:RiflePistolPistol.22 (5.6mm) single shot target rifles.22 single shot target pistols.22 five shot magazine rapid fire and sport target pistolsAll athletes importing ammunition are required to list their ammunition on the BVPobtained for their weapon.European Firearms Pass (EFP)In addition to a BVP, athletes from an EU member state will also require a EuropeanFirearms Pass (EFP), which is issued in the athlete’s country of residence. An EFP willnot be required for air weapons. A BVP can only last for as long as an athlete’s EFP isvalid. Therefore, teams must check that every athlete’s EFP will be valid until 30September 2012 before applying for a BVP for that athlete.How to apply for a BVPLOCOG has delegated the management of the BVP application process to theNational Small-bore Rifle Association (NSRA), the national governing body for theOlympic and Paralympic rifle and pistol disciplines in Great Britain.In August, a BVP information pack and application form will be posted on TheExchange. This application form should be completed and returned to the NSRA nolater than 31 December 2011. The forms contain the details of the athletes and theweapons that they will be bringing to the UK for the London 2012 Games.One BVP application form can be submitted for a group of up to 20 athletes. As it isunlikely that the NPCs will have confirmed selection for the London 2012 Games atthis early date, teams must ensure that the application form includes the names of allthose who may compete in the London 2012 Games and any weapons that thoseindividuals might use. Otherwise, a new BVP application will have to be sent for anyindividuals subsequently added to the team.London 2012 – NPC Chefs de Mission Dossier64

NPCs from an EU member state must send LOCOG the original EFP for each firearmthat is listed in the BVP application. All EFPs will be returned as quickly as possible toenable athletes to travel within Europe with their firearms before the London 2012Games. The Metropolitan Police will clarify closer to the Games whether NPCs cominginto the UK from outside the EU will require a certificate of good standing or anyfurther documentation.LOCOG will send the BVP applications to the Metropolitan Police on behalf of theteams. It is important that all of the information submitted is accurate and on time dueto the strict security arrangements for bringing firearms into the UK.The BVPs will be issued by the Metropolitan Police and sent to LOCOG, who will thendistribute them to the teams.Prohibited weapons – Section 5 AuthorityIn addition to a BVP, each team manager bringing prohibited weapons on behalf ofhis/her team will have to apply to the UK Home Office for authority to bring in theseprohibited weapons. This authority is called a Section 5 Authority.Section 5 Authority applies to the following Paralympic gun types:PistolPistol.22 single shot target pistols.22 five shot magazine rapid fire and sport target pistolsHow to apply for a Section 5 Authority for prohibited weaponsLOCOG will apply for a Section 5 Authority on the team’s behalf. Only oneapplication will be required for pistols that a team intends to bring in. LOCOG willsend a template letter to each team with its information pack and BVP applicationform, as referred to above, which will require each team to name the team manager,athletes and a list of pistols by serial number to be brought into the UK. As with theBVP form, teams should include all pistols that may be brought in for use at theShooting test event or the London 2012 Games as the Section 5 Authority will onlycover the pistols listed on it.The application for a Section 5 Authority should be sent to the NSRA BVP Desk at thesame time as the application for a BVP and no later than 31 December 2011. Theauthority will be issued by the UK Home Office and will be sent to LOCOG and theNSRA, who will then return it to teams along with their BVPs as quickly as possible.London 2012 – NPC Chefs de Mission Dossier65

Summary of permits requiredFirearms types.22 (5.6mm) single shot targetrifles.22 single shot target pistols.22 five shot magazine rapidfire and sport target pistolsPermits required for EUNPCs BVP EVP BVP EVP Section 5Authority BVP EVP Section 5AuthorityPermits required for non-EU NPCs BVP BVP Section 5Authority BVP Section 5AuthorityArrival in the UK and secure transportation of competition firearms and ammunitionfrom port of entry into the UK to competition venueNo firearms or ammunition will be allowed into any Villages, or any other site oraccommodation outside Royal Artillery Barracks (Shooting). Once registered in theofficial Games armouries (or in secure storage in the case of ammunition), firearmsand ammunition will remain at the venue until such time as individual athletes and/ordelegations depart.Teams should plan and book flights via their normal channels and follow localprocedures for carrying firearms and ammunition onto the aircraft. It is crucial that allteams provide LOCOG with their flight information and arrival details using theArrivals and Departures System (ADS).On arrival at London Heathrow, the official Port of Entry, teams or individuals shouldgo through immigration, baggage and accreditation routes and meet LOCOGpersonnel and UK Border Agency (UKBA) officials in the red channel. The relevantairline’s handling agent will collect the firearms and ammunition from the aircraft holdand deliver them to the red channel. The firearms and ammunition must then bepresented to UKBA, with the appropriate permits (for example, BVP) for inspection. ALOCOG representative will be present to assist with this procedure and to take controlof the firearms and ammunition after the documents have been approved by UKBA.Every firearm and ammunition case will then be stored at the terminal.London 2012 – NPC Chefs de Mission Dossier66

LOCOG will arrange the safe storage of firearms and ammunition in the terminalawaiting pick-up and final delivery to the Shooting venue.On first arrival at the venue, athletes will be able to claim their firearms and officiallyidentify and register them.Should an athlete or team not arrive via London Heathrow, the rules regardingimporting firearms and ammunition will still apply as above. However, as there will beno Logistics support to transport the firearms and ammunition, the team or athlete willneed to clear their firearms via UKBA, through the red channel. Teams and athletesmay then remove the firearms themselves from the terminal and transport them directlyto Royal Artillery Barracks. There will be no provision to accept, store or handlefirearms and ammunition at the Welcome Centre at the Paralympic Village.Team members travelling from another port of entry must surrender their firearms atRoyal Artillery Barracks before proceeding to the Paralympic Village. Upon arrival atRoyal Artillery Barracks, the firearms will be taken to the armoury immediately. If theteam or athlete is not in possession of his/her full accreditation to gain access to thevenue, LOCOG will assist in moving the firearms and ammunition from the secure gateinto the venue’s armoury.Requirements for exporting all firearms after the London 2012 GamesTeams must advise LOCOG of their departure plans, via LOCOG’s ADS. Firearms willbe collected by the Logistics team in secure vehicles and taken to the respectiveterminal at London Heathrow in accordance with the departure plans within the ADS.The team or individual will be reunited with the firearms at the check-in desk for formalidentification.A team or individual not departing via London Heathrow must advise LOCOG of theirdeparture plan in order to remove any firearms secured in the armoury. LOCOG willrelease firearms and ammunition based on the team’s requests and evidence of acorrect and valid BVP. Once the team has left Royal Artillery Barracks, it will beresponsible for ensuring that all firearms and ammunition leave the country inaccordance with the licence issued.LOCOG and UKBA representatives will be available at the venue to supervise allprocedures and to facilitate the export of the firearms and ammunition.London 2012 – NPC Chefs de Mission Dossier67

3.4.5 HorsesLOCOG has appointed Peden Bloodstock as the official equine freight specialists tosupport NPCs. Peden Bloodstock will manage the intra-European Union movement andimport/export of all horses and all necessary transport operations between ports ofentry and the venue. Peden Bloodstock can be contacted at +44 (0)1252 844042 orshipping@peden.co.uk. For guidelines for shipping equestrian freight for the London2012 Paralympic Equestrian event, please refer to the Equestrian Freight Manualwhich can be found on The Exchange.Horses coming into the UK from outside the EU to compete at the London 2012Games can be brought into the UK under the TA procedure outlined in the Customsand Freight Forwarding Guide.All horses competing at the London 2012 Games must have a Fédération EquestreInternationale (FEI) ‘Horse Passport’ (www.fei.org).Horses arriving by air transportation may only arrive at London Heathrow, LondonStansted or Prestwick airports where Border Inspection Posts (BIP) exist. For moreinformation, please see the Department of Environment Food and Rural Affairs (Defra)website: www.defra.gov.uk/foodfarm/animaltrade/imports/bips/index.htmHorses arriving from the UK, France and Republic of IrelandHorses which are resident in, and originate from, the UK, France or the Republic ofIreland can travel under the terms of the Tripartite Agreement and only require an FEIhorse passport. They do not require a health certificate. Nonetheless, they must be freeof signs of disease and be fit for transport.Horses arriving into the UK from other EU member states, Switzerland and NorwayHorses require an FEI horse passport and must be accompanied by a health certificateor a health attestation signed by an official veterinarian of the country of export within48 hours of travelling to the UK. They can enter the UK freely without the need to gothrough a BIP.London 2012 – NPC Chefs de Mission Dossier68

Horses arriving into the UK from a third countryHorses can only be directly imported into the UK/EU if they originate in one of thecountries included in the list of third countries approved for imports of equine into theUK/EU. For a list of these approved third countries, see:http://www.eur-lex.europa.eu/LexUriServ/site/en/consleg/1992/D/01992D0260-20070101-en.pdfThe horses can enter the EU for competition at the London 2012 Games for a periodof less than 90 days, provided they have an FEI horse passport and an original healthcertificate (in accordance with the appropriate model health certificate at CommissionDecision 92/260/EEC), signed by an official veterinarian of the veterinary authorityin the third country of origin.They must enter the EU through the first BIP of entry into the EU where they will besubject to veterinary checks upon arrival. Teams must notify the BIP at least 48 hours inadvance of the horse’s arrival into the EU. For a list of BIPs in the UK, see:http://www.defra.gov.uk/foodfarm/animaltrade/imports/bips/index.htmIf the horse does not originate from one of the countries on the approved list, theycannot enter the UK/EU directly. Horses from such countries competing in the London2012 Games may enter the UK/EU via an approved third country where they must beresident until they can comply with the requirements stated in the model healthcertificate and qualify for entry into the UK/EU.Requirements for horses leaving the UK after competition at the London 2012 GamesHorses moving under the Tripartite Agreement can leave the UK if they have their FEIhorse passport, without the need for a certificate or health attestation. The transportermust ensure these horses do not show signs of disease and are fit to travel.Horses returning to all other EU member states, Switzerland and Norway must havetheir FEI horse passport and an Intra-Trade Animal Health Certificate (ITAHC) or ahealth attestation.Horses returning to third countries must have their FEI horse passport and an exporthealth certificate.London 2012 – NPC Chefs de Mission Dossier69

For more information on horses entering the UK, see the relevant guidance on theDefra website:www.defra.gov.uk/foodfarm/animaltrade/imports/iins/pdf/horses-tin5.pdfFurther information on the importation of horses and animal feed can be found in theCustoms and Freight Forwarding Guide.Summary of import and export process for horsesHorses arriving fromthe UK, France andRepublic of IrelandImport FEI horse passportonlyExport FEI horse passportonlyHorses arriving into theUK from other EUmember states,Switzerland andNorway FEI horse passport Health certificate or ahealth attestationsigned by an officialveterinarian of thecountry of exportwithin 48 hours oftravelling to the UK FEI horse passport ITAHC or a healthattestationHorses arriving into theUK from a third countryif they originate froman approved countryfor imports of equidaeinto the EU FEI horse passport Original healthcertificate (inaccordance with theappropriate modelhealth certificate atCommission Decision92/260/EEC),signed by an officialveterinarian of theveterinary authority inthe third country oforigin Must enter the EUthrough an approvedBIP FEI horse passport Bilaterally agreedexport healthcertificateLondon 2012 – NPC Chefs de Mission Dossier70

Horses arriving into theUK from a third countryif they do not originatefrom an approvedcountry for imports ofequidae into the EUCannot enter theUK/EU directly Must enter the UK/EUvia an approved thirdcountry where theymust be resident untilthey can comply withthe requirementsstated in the modelhealth certificate andqualify for entry intothe UK/EU FEI horse passport Bilaterally agreedexport healthcertificate3.4.6 Guide dogs and assistance dogsGuide dogs and other assistance dogs are only eligible to enter the UK, withoutquarantine, if they comply with the rules of the Pet Travel Scheme (PETS).PETS allows dogs from qualifying countries to enter the UK without having to go intoquarantine on arrival. They must meet the strict rules of the scheme and can only enterthe UK using an approved carrier via an authorised route. Checks will be carried outto ensure that they meet the entry rules.The rules of PETS may be subject to change so owners should always check thewebsite below before planning their journey.For more information on PETS, its rules and list of qualifying countries see the relevantguidance on the Defra website.http://www.defra.gov.uk/wildlife-pets/pets/travel/index.htm)Dogs from non-qualifying countries (meaning those countries which are not listed onthe Defra website) can enter the UK but only with a quarantine import licence and willbe subject to six months’ quarantine on arrival.3.4.7 Medicines and medical devices for human useThe Medicines and Healthcare products Regulatory Agency (MHRA) is responsible forensuring compliance with medicines’ legislation in the UK.London 2012 – NPC Chefs de Mission Dossier71

For information on importing and exporting medicines and medical devices for humanuse, please refer to the Customs and Freight Forwarding Guide.London 2012 – NPC Chefs de Mission Dossier72

4. Settling in4.1 Paralympic Villages overview4.1.1 Paralympic Villages introductionDuring the London 2012 Paralympic Games, LOCOG will provide three Villageswhich will accommodate 7,000 athletes and NPC team officials (the ParalympicVillage, the Paralympic Rowing Village and the Paralympic Sailing Village).The Paralympic Village is located in east London, in the area of Stratford which hasbeen the focus of an extensive regeneration project since London won its bid to hostthe Paralympic Games. The Village is within close proximity to a large number ofcompetition and training venues and is just a seven-minute train journey from centralLondon. A large shopping centre will open to the south of the Paralympic Village laterin 2011.Athletes and NPC team officials competing in Rowing will be housed at theParalympic Rowing Village at Royal Holloway, University of London in Egham. TheVillage is located to the west of London Heathrow Airport.Athletes and NPC team officials competing in Sailing will be housed at the ParalympicSailing Village in Weymouth and Portland, which is approximately three hours southwestof London and adjacent to the Sailing competition venue.The Equestrian grooms and veterinarians will be accommodated in the DevonportHouse Conference Centre which is located within the secure perimeter of theEquestrian venue and just metres from the stables.4.1.2 TimelinesActivityDateParalympic Villages pre-opening 20 August 2012 at 08:00Paralympic Villages opening 22 August 2012 at 08:00Paralympic Rowing Village closing 5 September 2012 at 18:00Paralympic Sailing Village closing 8 September 2012 at 18:00Paralympic Village closing 12 September 2012 at 18:00London 2012 – NPC Chefs de Mission Dossier73

Transition from the Olympic Village to the Paralympic Village will take place from 16–19 August 2012. LOCOG Village Management recognises that this period is a crucialtime for NOCs and NPCs that coordinate their Village operations. LOCOG will workwith these NOCs and NPCs to allow them to have a presence in the Village in orderto protect their assets. The process for managing this transition presence will becommunicated to NOCs/NPCs later this year.Please note that goods and equipment left in the Paralympic Villages during transitionare at the risk of the NOC and/or NPC concerned.4.1.3 Paralympic Villages pre-openingDuring the pre-opening period, NPCs that have completed their DelegationRegistration Meeting (DRM) will be permitted to bring a number of NPC team officials(not interchangeable) to reside in the Villages in order to prepare for the arrival oftheir teams. The cost of this pre-opening residency will be charged at £40 per personper day including meals. During this period, limited Village services will be provided.VillageParalympic VillageParalympic Rowing VillageParalympic Sailing VillageNumber of officials per NPC3 officials2 officials2 officialsNPCs may request a limited number of guests passes during pre-opening based ontheir delegation size. Single meal vouchers to access LOCOG staff dining for theseguests will be available for purchase at the NPC Services Centre. The price for thesemeal vouchers will be communicated in the Chefs de Mission Manual.4.1.4 Village allotmentDuring the DRMs, LOCOG Village Management will confirm each NPC’s allotmentacross all three Paralympic Villages. Accommodation will also be confirmed for thegrooms and veterinarians.LOCOG recognises that NPC delegations residing in the Paralympic Villages will havespecific accessibility requirements, in particular the number of daily wheelchair users.NPCs are strongly encouraged to share any such requirements with NPC Relations asLondon 2012 – NPC Chefs de Mission Dossier74

soon as possible, so that the Village Allotment team can take them into considerationwhen designating spaces to the NPCs.Returning athlete policyIn the Paralympic Games, the tradition of allowing athletes from out of London venuesand Villages to return to the Paralympic Village will be honoured up to the Villageclosing date, 12 September 2012. Notification of an NPC’s wish to accommodatethese returning athletes must be confirmed and agreed during the DRM in order forthese requests to be fulfilled.IPSF Games officialsDuring the Paralympic Games it has proven convenient and cost effective to houseGames officials – technical delegates, umpires, judges – in the Paralympic Villages.LOCOG and the IPC are very conscious of the sensitivity around this provision andrecognise that this arrangement truly reflects the unity of the whole Paralympic Familyand that these accommodation arrangements have to be managed in a discreetmanner.LOCOG, in consultation with the IPC, will designate specific areas in the ParalympicVillages to meet the accommodation needs of these clients. NPCs will be requested tohonour the privacy of these blocks of housing and to discourage their delegationmembers from entering these designated residences.Similarly, a special area within the Main Dining Hall and the Transport Mall will bedesignated for IPSF Games officials’ use: again the exclusive use of these areas is tobe respected by other Village residents.4.1.5 Village check-in processFollowing the completion of the DRM, and prior to occupation of the NPC allottedspaces, a complete inventory of all Furniture, Fixtures and Equipment (FF&E) assignedfor each delegation, including their repairs/replacement cost, will be made availableto the Chef de Mission. This report of the conditions observed will be jointly signedand approved by the NPC and a representative of LOCOG. This I&I (Inventory andInspection) must be carried out with a representative of the NPC and a LOCOGVillages staff member. In some exceptional cases, and as agreed with the NPC,London 2012 – NPC Chefs de Mission Dossier75

LOCOG may give the NPC 24 hours to complete this inspection themselves andsubmit comments back to LOCOG.The report from the check-in will form the basis of a similar process prior to thedeparture of the NPC. Any material changes to that report which show that damage,whether intentional or accidental, has occurred, will be charged to the particular NPC.A damages cost matrix will be prepared and issued to NPCs in 2012. This postoccupationreport will be signed by authorised representatives of the NPC andLOCOG. NPCs will be responsible to pay LOCOG for any damages prior to theirdeparture.Damages policyThe British Government and other estate owners (University of London and Zero Cdevelopments) have granted LOCOG use of the Villages ‘on loan’ and, therefore,together with the residents, we have a collective duty of care to return the estates inthe best possible condition to the owners.With this in mind, it is important that LOCOG recovers any costs for the restoration ofany damaged spaces allocated to NPCs in the Villages and/or accommodations.LOCOG recognises that there will be normal ‘wear and tear’ as a consequence ofNPC use and will take this into account when assessing damages.Interior and exterior walls may not be penetrated in any way by objects such as nails,screws or drills. Adhesives used in hanging posters, schedules, banners, flags, picturesor other items may be used as long as they do not leave marks or stains. During theI&I process, LOCOG will indicate temporary walls where posters, etc. may be usedwith pins or adhesive substances (excluding nails or screws) if and when requested bythe NPC.4.1.6 Welcome Centre and first-time arrivalsOnce the DRMs and the I&I have been completed and starting from 22 August(08:00), all athletes and NPC team officials residing in the Paralympic Village, theParalympic Rowing Village and the Paralympic Sailing Village can arrive at theirrespective Village Welcome Centres, where luggage and appropriate equipment willbe screened. Once through the screening process, residents will be transported or willwalk to their residence.London 2012 – NPC Chefs de Mission Dossier76

The Village Welcome Centres will be open 24 hours a day and an AccreditationCentre will be located in each. Arrivals submitted on the Arrivals and DeparturesSystem (ADS) will be managed according to needs while out-of-hours andunannounced arrivals will be managed using an on-call service.4.1.7 NPC guest passesNPC guest passes will be issued at the Guest Pass Centre located at the main entry ofeach Village.Each NPC will receive a fixed daily quota of guest passes for all Villages based on itsteam size, which can be used across all Villages to its maximum.Delegations sizeParalympic Village dailyquota1–10 4 2011–24 6 2025–50 10 2051–100 15 30101–200 25 30201–300 35 40301 – 400 50 40400+ 65 40Team WelcomeCeremonies extra quotaSailing competingathletesExtra daily quotaRowing competingathletes1–3 3 1–3 34+ 5 4+ 5Extra daily quotaNPCs will be able to request guest passes online through a dedicated LOCOGwebsite. To access this site, the Chefs de Mission will receive a login and password.The website will allow NPCs to see their delegation’s requests across all Villages andhelp optimise distribution according to their needs. The system will not allow users toexceed their allotted quota.NPCs may place their first guest pass request once their DRM has been completed.Users must fill out an online form for each guest the day before the visit to allow timefor security background checks to be carried out. In the event of a background checkLondon 2012 – NPC Chefs de Mission Dossier77

failure, the Village guest pass administrator will inform the Chef de Mission bytelephone no later than 08:00 on the day of the planned visit.4.1.7.1 Distribution and useGuest passes will be distributed between 09:00 and 20:30 at the Guest Pass Centrein each Village. NPC guests must leave a valid photo identification document inexchange for their guest pass and must return to the Guest Pass Centre before exitingthe Village to retrieve their identification.The following should be taken into account:- Guest passes will be issued starting with the official opening of the ParalympicVillages on 22 August through to 12 September 2012, with the exception of theOpening and Closing Ceremonies days (29 August and 9 September 2012)when no passes will be distributed;- Guest passes will be available for pick-up only at the Guest Pass Centre of theVillage for which they have been requested;- Guests may not enter the Village before 09:00 and must leave by 21:00;- Guest passes will be valid for multiple entries into the same Village on the day ofissue;- Guest passes will not be transferable between persons or between Villages (ie,each pass will be valid only at the Village for which it is requested);- Guest passes must be visible at all times during the visit;- Guests under the age of 14 must be accompanied by an adult;- Guest passes will provide access to the Village Plaza in the Paralympic Village;- Guest access to the Residential Zone will only be permitted if the guest is escortedat all times by a resident with ‘R’ on his/her PIAC;- The Paralympic Rowing Village and Paralympic Sailing Village do not do have aVillage Plaza (guests will only be permitted access to the residential areas as anaccompanied guest); and- The NPC will be responsible for the guest’s conduct while in the Village.4.1.7.2 NPC guest passes for dignitariesChefs de Mission should request passes for dignitaries using the NPC guest passwebsite, following regular guest pass procedures and giving 24 hours notice to ensureLondon 2012 – NPC Chefs de Mission Dossier78

an appropriate level of service. Guest passes for dignitaries will be counted as part ofthe daily NPC guest pass quota.4.1.7.3 Media guest passesMedia guest passes will be available on a first-come first-served basis at theParalympic Village only. Venue Press Operations will manage media guest passrequests for access to the Village Plaza and the guest passes will be distributed from adedicated media desk at the Guest Pass Office. Passes will be limited to 200 for pressand 200 for broadcast per day. Please see the section 5.9.6 for further informationregarding facilities for use by the media at the Paralympic Village.Media may only enter the Residential Zone of the Paralympic Village if invited to doso by the NPC and using NPCs’ daily guest pass quota (see section 4.1.7). Nojournalist or film crew is allowed in the main dining facilities of the Paralympic Village.No filming of the Village public spaces is allowed. During the Games, LOCOG willshare the list of NPC guest pass applications with the IPC Media department on adaily basis to provide an overview of media (number and type) entering theParalympic Village Residential Zone the following day. Entry by the media will also besubject to the conditions set out in the IPC’s policy on media access to the ResidentialZone of the London 2012 Paralympic Village. Most importantly all media guests mustbe accompanied by their respective NPC at all times.London 2012 – NPC Chefs de Mission Dossier79

4.2 Paralympic Villages operations4.2.1 Paralympic Village zones and access control pointsThe Paralympic Village will have a Village Plaza and a Residential Zone. TheResidential Zone is a restricted area for residents and their guests who have ‘R’ ontheir Paralympic Identity and Accreditation Card (PIAC). It contains theaccommodation, recreation, dining facilities and transport links to the competition andtraining venues. The two zones will be separated by internal fencing and accesscontrol. All access points into the Villages will require the appropriate accreditationand a security check of people and personal items.There will be operational areas containing many of the back-of-house services, such aswarehousing and NPC containers, and service areas such as the Main Dining hall, theTransport Mall and NPC car park.In the Paralympic Village, there are four access points for residents – north, south-east,east and west – as indicated on the Village map in section seven:- north: the main vehicle access servicing the Transport Mall.- south-east: the main entry gives access to the Guest Pass Centre and the VillagePlaza. Located adjacent to this is a dedicated entry for residents into theResidential Zone. This area is also close to the NPC car park. Further east, NPCswill find the Welcome Centre which is the ‘first arrival’ point for Village residents.- east: the main staff entry is located here and this area will also serve as a taxipick-up and drop-off and a location for NPC bus pick-up.- west: a pedestrian bridge and path will offer residents access to and from theOlympic Park itself.4.2.2 Paralympic Village Welcome CentreAthletes and NPC team officials arriving at the Paralympic Village for the first timemust enter through the Welcome Centre.The DRMs will take place in the Welcome Centre of the Paralympic Village.Accreditation validation and issue resolution is available immediately following thesecurity screening.London 2012 – NPC Chefs de Mission Dossier80

When leaving the Welcome Centre, transport will be provided to transfer athletes andNPC team officials and accompanying luggage to their allocated accommodation.4.2.3 Accommodation in the Paralympic VillageExample – apartment layoutExample – townhouse layoutAthletes and NPC team officials will be accommodated in newly constructedpermanent buildings, ranging in height from seven to 13 levels. However, in order tominimise the use of lifts, NPCs will be accommodated on levels one to five (includingthe ground floor). The buildings contain a combination of apartments (for four, six oreight beds) and self-contained townhouses.All apartments will have social spaces and a ratio of bathrooms to residents which willmeet or exceed IPC Paralympic Village guidelines. All bedrooms will be furnished andequipped in accordance with IPC guidelines. With the exception of the tiledbathrooms, all flooring will be laminated wood. Corridors within the residential blockswill be carpeted.All social spaces will have soft furnishings, a coffee table, a television with Paralympicfeed and free internet access.London 2012 – NPC Chefs de Mission Dossier81

A typical twin bedroom will be furnished with the following:Athletes and NPC team officials — bedroom furnishings Double occupancyBed with mattress 2Wardrobe (double) 1Clothes hangers 20Drying rack 1Nightstand with lockable drawer 2Nightstand lamp 2Blackout window curtainsyesExtension cord/universal adapter 2A limited number of bed extensions will be made available upon request. NPCs willbe asked to inform the Villages Allotment team of the NPC’s need for bed extensionsduring the Villages allotment process in the DRMs.Each social/lounge space will be furnished with the following:Social/lounge spaceQuantityCoffee table 1Sofa 1Soft cubed furniture 2Cushions 3TV stand 132-inch television with Paralympic feed 14.2.4 NPC administrative and medical spaces in the Paralympic VillageNPCs will be offered dedicated administrative and medical spaces based on theirdelegation size (Aa, Ab, Ac, Am and Ao). These spaces will be located within theresidential blocks and will be confirmed to NPCs during the DRM.Allocation of NPC administrative and medical space, as well as storage/workshopand meeting spaces across all Villages, is based on the following breakdown:London 2012 – NPC Chefs de Mission Dossier82

NPC office space, medical space, workshop/storage spaceDelegationsizeChef deMissionoffice andbedroomNPC officeMeetingroomMedicalspaceWorkshop/storagespace1–24 1 (12m²) 1 (12m²) bookable 1 (8m²) 15m²25–50 1 (12m²) 1 (12m²) bookable 2 (10m²) 30m²51–100 1 (12m²) 1 (12m²) 1 (15m²) 4 (12m²) 50m²101–200 1 (12m²) 1 (12m²) 1 (15m²) 5 (12m²) 60m²201–300 1 (12m²) 1 (12m²) 2 (15m²) 6 (12m²) 80m²301–450 1 (12m²) 2 (12 m²) 2 (15m²) 7 (12m²) 100m²451+ 1 (12m²) 2 (12m²) 3 (15m²) 8 (12m²) 125m²All NPC spaces will be equipped with items at no cost to the NPC. These items areshown below:NPC Chef de Mission office and bedroomQuantityOffice chair 1Folding Table – rectangular – small 1Refrigerator – half-size 1Rubbish bin 1Telephone 1Data line with internet capability 132-inch television with Paralympic feed 1NPC office(s)Delegation size 1–2425–5051–100101–200201–300301–450451+Folding table – rectangular –small2 2 2 2 2 4 4Office chair 1 1 1 1 1 2 2Folding table – rectangular –medium1 1 1 1 1 2 2Folding chair 3 3 3 3 3 6 6Rubbish bin 1 1 1 1 1 2 2Kettle 1 1 1 1 1 2 2Filing cabinet – large 0 1 1 1 1 2 2London 2012 – NPC Chefs de Mission Dossier83

Coat stand 0 1 1 1 1 2 2Utility cabinet – full height 0 1 1 1 1 2 2Desk lamp 2 2 2 2 2 4 4Telephone with internationaldialling at a cost to NPC1 1 1 1 1 2 2Internet point 1 1 1 1 1 2 232-inch TV with Paralympicfeed and stand1 1 1 1 1 2 2Desktop computer 1 1 1 1 1 2 2Info system with printer 0 1 1 1 1 2 2Desktop B&W MFD(Print/Copy/Fax)Max paper size A41 1 1 1 1 2 2NPC meeting room(s)Delegation size1–24*25–50*51–100101–200201–300301–450451+Folding table –rectangular – largeN/A N/A 2 2 4 4 6Folding chair N/A N/A 8 8 16 16 24Coat stand N/A N/A 1 1 2 2 3Dry erase board –freestandingN/A N/A 1 1 2 2 3Rubbish bin N/A N/A 1 1 1 2 3*NPCs with a delegation of 50 or less will have priority access to bookable meetingrooms.NPC medical space(s)Delegation size 1–2425–5051–100101–200201–300301–450451+Folding table –rectangular – small1 1 2 3 3 4 4Village medicalfurniture – stool1 1 2 3 3 4 4Waste bin 1 2 4 5 6 7 8Utility cabinet – fullheight1 2 2 2 4 4 6Refrigerator – half size 1 1 1 1 1 1 1London 2012 – NPC Chefs de Mission Dossier84

Village medicalequipment sharps bin1 2 4 5 6 7 8Village medicalfurniture – trolley1 2 4 5 6 7 8Pillows 1 2 4 5 6 7 8Blankets 1 2 4 5 6 7 8Disposable covers andtowels1 2 4 5 6 7 8Disposable paper cups 1 2 4 5 6 7 8Village medicalfurniture – examination 1 2 4 5 6 6 8tablePartition – single,portable screen0 2 4 5 5 5 5Ice cooler 1 1 2 3 4 4 5Folding chair 2 4 8 10 12 12 16Medical examinationlamp1 1 2 3 3 4 44.2.5 Paralympic Village Residential ZoneResident centres and servicesIn the Paralympic Village, there are 11 residential blocks with a resident centre ineach, distributed throughout the Village. Eight resident centres will operate from07:00–23:00 and three resident centres will be open 24 hours a day. Their mainpurpose will be to cater to all the accommodation needs of the NPCs and the Villageresidents.Each resident centre will provide a front desk, hotel-like service which will assist withthe resolution of issues relating to accommodation services in the Village. Morespecifically, all resident centres will provide the following services to residents:AccommodationrelatedrequestsHousekeeping requests and maintenance issues are serviced bythe resident centres and handled by trained LOCOG staff. Bothrequests and issues will be documented and followed up by therelevant functional areas (Housekeeping, Maintenance,Logistics, etc). Irons and ironing boards will be available forpersonal use.London 2012 – NPC Chefs de Mission Dossier85

Concierge serviceInfo +Lost/replacementkeyInternet accessLounge andmeeting facilitiesBeveragesEach resident centre will also work as a concierge service desk.Resident centre staff and volunteers will be trained to provideVillage residents with basic tourist information about London.Info + terminals and printers will be available in each residentcentre.If a resident requires assistance to gain entry to his/her roomdue to lost keys or problems with door locks, resident centrestaff will resolve the issue once authorisation has been receivedfrom the NPC’s Chef de Mission or proxy designee.Replacement of a lost or damaged key will cost £25.Internet access will be available at each resident centre.All resident centres will have comfortable lounge facilities withtelevisions with Paralympic feed which are available to allresidents.Vending machines with a variety of beverages will be availablefree of charge to residents.Personal towelexchangeResidents will be able to exchange dirty towels for cleantowels.Ice SupplyPlease note that ice will be available free of charge from ice machines located in eachblock.Bed linen and towel changesEach resident will be provided with two bath-sized towels which will be changedevery two days. Bed linen will be changed every four days.Laundry serviceA free-of-charge serviced laundry will be provided for all residents in the ParalympicVillage. All residents will be supplied with two laundry bags – one for white clothesand one for coloured items of clothing. Residents will be responsible for ensuring thatappropriate colours are in the appropriate bag.Laundries will operate from 07:00–22:00 every day. Residents may drop off theirindividual laundry bags at the serviced laundry located within most buildings. Laundryservice times are as follows:London 2012 – NPC Chefs de Mission Dossier86

- Laundry delivered from 07:00–12:00 will be available for pick-up the same day;- Laundry delivered after 12:00 will be available for collection from 12:00 thefollowing day; and- Uncollected laundry bags will be kept in the laundry for 72 hours after which theresponsible NPC will be contacted to arrange immediate collection.Laundry will be washed and dried but will not be folded or ironed. Irons and ironingboards will be available through the resident centres for personal use.Teams requiring washing, dry cleaning and pressing of team uniforms, team strips,Judo suits and other similar non-regular items will be able to use the drop-and-collectpay-on-demand service in the Village Plaza at a charge to the NPC.Multi-faith centreLOCOG will provide a multi-faith centre for worship and meditation. It will containrepresentatives of the following five religions: Buddhism, Christianity, Hinduism, Islamand Judaism. The centre will be managed by a LOCOG faith coordinator supportedby an experienced group of sports faith advisors accustomed to working with highperformance athletes. The centre will also provide support and links to other religionsand faiths.4.2.6 Paralympic Village food servicesAthletes and NPC team officials – dining privilegesAthletes, Chefs de Mission and Regular NPC team officials will have unlimited accessto the Village dining. This dining privilege is also available to Additional TeamOfficials (As) and is included in the cost of their accreditation (£2,300).Guests/visitorsGuests will be able to purchase food and beverages in the Village Plaza café.Accompanied guests will be able to dine in the Main Dining Hall in exchange for asingle meal voucher purchased from the Catering desk in the NPC Services Centre(£20 per voucher). Should an NPC wish to return any unused coupons at the end ofthe Paralympic Games, it may do so and the amount will be credited to its accountprovided this does not exceed the initial number of vouchers purchased.London 2012 – NPC Chefs de Mission Dossier87

Main Dining HallThe Main Dining Hall is located adjacent to the Transport Mall in the Residential Zoneand will operate on a 24-hour basis.The dining facility will be configured to meet the specific needs of Paralympicresidents:- Greater space will be created between the furniture to provide better circulationareas;- Part of the space will be used as a wheelchair ‘parking area’ for the convenienceof those residents who need to move an additional chair between venues andVillage; and- Part of the space will be given over to a designated IPSF Games officials’ diningarea.A diverse range of ethnic and cultural food options will be available. Menus are beingdeveloped in consultation with caterers and sport nutritionists and will be published inearly 2012. During the Games, the menus will be rotated every eight days.A McDonald’s restaurant will be located in the Main Dining Hall.All residents and guests will be expected to store their bags and equipment in asupervised bag check area before entering. This will reduce potential for trip hazardsor injury and ensure there is enough space for athletes at all times.People entering the dining hall will have their accreditation checked to ensure they areentitled to eat there or, alternatively, they will be required to present a single mealvoucher purchased from the Catering desk in the NPC Services Centre.For health reasons, users of the Main Dining Hall may only remove one drink, onepiece of fruit and handheld food currently being consumed. Exceptions will be madeon production of a certificate from the polyclinic signed by an NPC team doctor andcountersigned by a polyclinic doctor, stating that an athlete is unable to eat in theMain Dining Hall.London 2012 – NPC Chefs de Mission Dossier88

Alternative dining optionsAdditional dining options will be offered to Village residents, including:- Four ‘grab and go’ carts offering coffee, porridge, granola bars, yoghurt pots,muffins and pre-prepared fruit at breakfast and sandwiches and boxed salads forlunch. These carts will move throughout the Village in order to provide easieraccess to all residents.- Weather permitting, an outdoor ‘al fresco’ dining will be offered in the south-westof the Village. This will include barbecues and handheld street food during lunchand dinner, which will showcase the best of contemporary British cuisine. Aprogramme of events and meal options will be included in the main menuproduced in early 2012.Village Plaza caféThe Village Plaza café will offer a range of hot and cold food and beverages. Thecafé will be open every day from 06:00–21:00. This is a user pays café from 09:00–21:00. Free continental breakfast will be served to village residents (with diningprivileges) from 06:00–09:00. Free hot and cold non-alcoholic beverages will beavailable to accredited delegates who have Village dining privileges (with diningprivileges) throughout the day.Hospitality servicesNPCs wishing to arrange catering for hospitality functions or meetings within theVillage can book this service at the Catering desk in the NPC Services Centre.Catering options and charges will be published and made available to NPCs in thefirst quarter of 2012.Athlete Venue Meals (AVMs)Athlete Venue Meals (AVMs) will be available for athletes and NPC team officials whowill be away from the Paralympic Village for competition and training for more thanfour hours. AVMs must be ordered from the Catering desk 48 hours in advance. Themeals will be prepared on site for collection at the athlete lounge. AVMs will beavailable from 29 August until 9 September 2012.London 2012 – NPC Chefs de Mission Dossier89

4.2.7 Paralympic Village transport servicesVillage transportThe Transport Mall is located to the north of the Residential Zone and close to theMain Dining Hall. Athletes and NPC team officials can access the shuttle buses at theTransport Mall to all competition and training venues, the Paralympic Rowing Villageand the Paralympic Sailing Village from 22 August 2012.Inter-Village Connection Service (IVCS)The IVCS will connect the Paralympic Village with the Paralympic Rowing Village (22August – 5 September 2012) and the Paralympic Sailing Village (22 August – 8September). This will allow athletes and NPC team officials to travel between theVillages and to connect to services departing from the Transport Mall at theParalympic Village. Further details will be presented at the Chefs de Mission Seminar.Internal Village Transport System (IVTS)The IVTS shuttle will operate in the Paralympic Village. The service will run from 22August to 12 September between 05:00 and 01:00. The IVTS connects key locationsin the Village including the Welcome Centre and the Residential Zone.4.2.8 Paralympic Village PolyclinicThe polyclinic will be located in the Residential Zone behind the NPC Services Centreand will be open from 22 August to 12 September 2012 from 07:00–23:00 (limitedservices will operate from 20 to 21 August). Emergency medical services will beavailable throughout the Village 24 hours per day.The Paralympic Village Polyclinic will have the following services available or accessto services:Services providedSports medicineImaging (MRI, CT, X-ray, ultrasound)DentalPharmacyPrimary care (family practice)London 2012 – NPC Chefs de Mission Dossier90

Laboratory servicesPhysiotherapyPodiatryOptometryEmergency servicesOvernight stay wardSpecialist clinics, for example, ENT, dermatologyIPC Medical & Scientific Department officesNPC doctors will be able to request imaging and laboratory services and discussresults with LOCOG medical services clinicians. The imaging reporting room in thepolyclinic will be available to team doctors to review scans and films.Referrals to hospitals can only be made by LOCOG medical personnel. NPC doctorswill be able to accompany team members and discuss management with the admittingdoctor at the hospital.4.2.9 Language servicesProfessional interpreters will provide simultaneous interpretation in English, French,Spanish, Russian and Arabic for the daily Chefs de Mission meetings at theParalympic Village.Language volunteers will provide all ad hoc conversation facilitation at competitionvenues and the Paralympic Village. We will endeavour to provide support on allmajor languages identified by different client groups.Out of normal working hours, in emergencies and in the case of rare languages, a 24-hour over-the-phone interpretation service will also be available.4.2.10 NPC Services CentresThe NPC Services Centres will be located in the Residential Zone of each ParalympicVillage and are designed to centralise and facilitate communication and servicesbetween LOCOG and the NPCs. Trained staff will be available to offer generalinformation and coordinate issue resolution.London 2012 – NPC Chefs de Mission Dossier91

LOCOG functional areas will be available to offer specialised information to NPCs.The LOCOG NPC Relations and NPC Assistants Programme offices, as well as the IPCNPC Delegation Relations Office, will also be located within the NPC Services Centrein the Paralympic Village.Hours of operationPre-opening period (20–21 August 2012) 08:00–20:00Villages opening period (22 August – 11 September 2012) 07:00–23:00Closing (12 September 2012) 07:00–18:00In the case of out-of-hours emergencies (23:00–07:00), NPCs may contact the nightduty staff by phoning the NPC Services Centre front desk.NPC Services Centre functional area desksThe following desks will be located in the NPC Services Centre in the ParalympicVillage:Front desk- General information and issue resolution;- Mail and information distribution;- Reservation of bookable meeting rooms;- Distribution of participation certificates and medal boxes; and- Distribution of ceremonies marching passes and complimentary sport tickets.Arrivals and Departures desk- Arrivals and departures information and issue resolution; and- Issue resolution for misplaced or delayed baggage.Catering desk- Meal coupon sales;- Booking of Athlete Venue Meals (AVMs);- Catering for meetings in the Village; and- Issue resolution.Logistics desk- UPS customer services including receipt, storage, delivery and shipping of NPCfreight;- Customs information and freight forwarding service;London 2012 – NPC Chefs de Mission Dossier92

- Scheduling of inter-venue transfer of NPC freight of single pallet loads or smaller;and- Issue resolution.Finance desk- NPC account resolutions and payment processing; and- Issue resolution.Rate Card desk- Rate Card customer service including orders and payments;- Check-in and check-out of Rate Card items;- Delivery of portable Rate Card items; and- Issue resolution.Transport desk- Schedule and service information;- NPC-dedicated vehicle management;- T3 vehicle reservation;- Ceremonies service information;- Public transport information; and- Issue resolution.IPC NPC Delegation Relations OfficeThe IPC NPC Delegation Relations department will have an office and a meeting roomin the NPC Services Centre and IPC staff will be available for all NPC enquiries.Uniform Information deskThe IPC will use this area of the NPC Services Centre for the inspection and approvalof marks on NPC uniforms.4.2.11 NPC AssistantsNPC Services and Relations will assign a team of volunteers to provide skilledoperational support to each NPC. The role of an NPC Assistant will combine driving,administration and language support.London 2012 – NPC Chefs de Mission Dossier93

QuotasAssistants will be assigned to each delegation according to its delegation size (Aa,Ab, Ac, Am and Ao). As shown in the table below, there is a separate Assistantallocation for delegations competing in Sailing and Rowing. The number of Assistantsin these cases is based on the number of competing athletes only.Delegation size NPC Assistants Sailing competing1–10 3athletesNPC Assistants11–50 4 1–3 251–100 6 4+ 3101–200 10 Rowing competing201–300 12athletesNPC Assistants301–400 18 1–3 2401+ 20 4+ 3RolesNPC Assistants will help with delegation arrivals and departures, Villages check-inand check-out, support the transfer of athletes to the Team Welcome Ceremony,Opening and Closing Ceremonies, provide administrative and linguistic support inNPC offices, drive NPC-dedicated and Rate Card vehicles, and perform other dutiesas requested by NPCs. Each NPC will determine the specific responsibilities andduties of NPC Assistants in accordance with policies and procedures outlined byLOCOG.Recruitment and trainingNPC Assistants, recruited for their language skills, local knowledge, driving ability,availability and positive attitudes, will participate in an extensive pre-Games trainingprogramme beginning in July 2011 and continuing until June 2012. Training willinclude an overview of the Paralympic Movement, the structure and Games-timeoperations of an NPC, LOCOG policies and procedures, as well as sport, transport,venues and Paralympic Village operations.Assignment of NPC Assistants to a delegationBy June 2012, NPC Relations will provide each NPC with information about itsassigned assistants. The matching of each volunteer to an NPC will be based on boththe needs and skills requested by the NPC and the language expertise/experience ofLondon 2012 – NPC Chefs de Mission Dossier94

the volunteer. We will be encouraging NPCs to communicate with their assignedassistants prior to the Games. The matching of volunteer to delegation pre-Gamesallows the volunteer time to research the needs/cultural aspects and general make-upof his/her NPC.Management and scheduling of NPC AssistantsNPC Assistants will be available to each NPC from its delegation’s arrival (includingthe Villages pre-opening period) until its departure.NPC Assistants will be managed, and their shifts will be scheduled, by the NPC.Volunteer shifts will be eight to ten hours in length. In each seven-day period, eachNPC Assistant will require at least one day of rest. When scheduling work shifts, NPCswill be asked to remember that NPC Assistants are volunteering their time to supportthe delegation and the London 2012 Games.LOCOG will provide meals for NPC Assistants at workforce dining facilities.Please note that a procedure will exist for NPC Assistants to access food when basedoutside of the Village for the duration of their shift(s).A work and rest area will be provided for NPC Assistants on the first floor of the NPCServices Centre in the Paralympic Village.4.2.12 Chefs de Mission meetingsChefs de Mission meetings will be the principal forum for LOCOG, the IPC and NPCsto exchange information and resolve issues related to Games-time operations.The first meeting will be held during the Villages pre-opening period at 08:00 on 21August 2012. Subsequent meetings will start at 07:30 and the precise schedule ofmeetings will be provided in the Chefs de Mission Manual.Meetings will be conducted in the Chefs de Missions Meeting Hall which is locatedbehind the NPC Services Centre and the Sport Information Centre (SIC) in theParalympic Village. Simultaneous interpretation will be provided from English intoFrench, Spanish, Russian and Arabic. Catering will also be provided outside themeeting room.London 2012 – NPC Chefs de Mission Dossier95

Due to limited space in the Chefs de Mission Meeting Hall, no more than two NPCrepresentatives per NPC may attend these meetings.Following each meeting, and on the same day, NPC Services and Relations willdistribute a report to NPCs describing how LOCOG has resolved issues raised duringthe meeting. This report will be sent by email to each NPC’s Chef de Mission and/orprimary point of contact in English, French or Spanish and posted on The Exchange.4.2.13 Sport Information Centre (SIC)The SIC will be located in the Residential Zone of the Paralympic Village, next to theNPC Services Centre.DatesHours of operation20–21 August 2012 08:00–20:0022 August – 9 September 2012 07:00–23:0010–12 September 2012 09:00–18:00Services provided at the SICThe SIC will contain Sport Information desks dedicated to every Paralympic sport withthe exceptions of Rowing and Sailing, for which sport information will be disseminatedsolely at the respective competition venues. The staff at each Sport Information deskwill work closely with competition management to distribute key sport-specificinformation to teams during the Games.The services and information available at the SIC will include the following:- Dissemination of general sport information, both through sport publications andthrough discussions with sport-specific staff;- Distribution of results, draw/start lists and other key competition information,including schedule updates where required;- Provision of training schedule information and, for selected sports, assistance withbooking and changing training sessions;- Provision of transport information and scheduling of team sport buses; and- Radio equipment inspections.Please refer to section 2.3.8 for information regarding classification at the London2012 Paralympic Games.London 2012 – NPC Chefs de Mission Dossier96

Sport Viewing Room (SVR)The Sport Viewing Room (SVR) will be located in close proximity to the SIC. Atpresent, LOCOG is reviewing all options for the type of service that will be availablein the SVR during the Games, and will communicate this in due course.4.2.14 Resident entertainment and recreationThe following areas will be available to Village residents for relaxation andentertainment:- Athlete lounge- Entertainment area- DVD lounge- Internet lounge- Electronic games roomFrom 22 August until 12 September, all recreational facilities will be open 24 hours aday but will be staffed from 07:00–00:00 midnight only.Athlete loungeThe athlete lounge will be a vibrant area where athletes can congregate, socialise andrelax in the Residential Zone. It will be an area where the space is used flexibly tooffer athletes a number of different options – examples of the facilities are a drinksarea, lounge, informal entertainment area, pool table(s), darts, etc.Entertainment areaA general entertainment area will exist where musical entertainment will be performed.DVD loungeDVD services will be provided to residents in a self-service style lounge. Residents canchoose from the DVDs available.Internet loungeAn internet lounge in the Paralympic Village will be located in the Village Plaza.London 2012 – NPC Chefs de Mission Dossier97

Electronic games roomAn electronic games room will be located within the Residential Zone of the Village.Athlete fitness and sport recreationThe Paralympic Village will contain recreational sports facilities for general use, but itshould be noted that all sport-specific training facilities will be located outside theVillage. These in-Village recreational facilities will include playing fields (with generalgrass areas), courts (including basketball, tennis and five-a-side football) and anartificial grass pitch, and will be designed to suit general fitness activities. In addition,the Village will contain a gymnasium with a significant selection of cardiovascularequipment and free weights, and space for stretching and warming up/down. Therewill also be plenty of safe places for jogging, both within the Village and in theVillage-specific jogging area to the west of the Village. These facilities will operate 24hours a day except when temporarily closed for cleaning or maintenance.4.2.15 Village PlazaThe Village Plaza comprises a number of retail outlets and services. LOCOG hasdesigned this area as a significant focal point of the Village to attract both residentsand visitors alike. The plaza will act as an interface with athlete-specific entertainmentareas and support services such as the internet lounge and the Village Plaza café. AllTeam Welcome Ceremonies will take place in the Village Plaza.Retail services in the Village PlazaRetail services will be provided in the Village Plaza for the convenience of theresidents and guests of the Paralympic Village. Most services provided will be on auser-pay basis and payments should be made in cash or by Visa card.Retail serviceBankUPS courier/shippingPost officeDetailsCurrency exchange, Visa card transactions, travellerscheques and cheque cashing, overseas transfers, ATMs(cash withdrawals only – please note that these machineswill accept Visa only)Express delivery for domestic and international mail andparcelsStamps and postage servicesLondon 2012 – NPC Chefs de Mission Dossier98

Calling centreTelephones will be provided for domestic and internationalcalls using phone cards, sale of phone cardsInternet centreFree internet service for Village residentsInformation kiosk To assist residents and guests with general enquiries and toadvise residents on information such as how to accessLondon attractions, theatres, restaurants, and finding theirway around LondonDry cleaningLaundry, dry cleaning and mending of clothes and teamuniformsFlorist -Hair salonBasic haircut free of charge for athletes with styling andbeauty treatments on user-pay basisGeneral storeIncludes day-to-day convenience productsPhoto kioskDigital photo printing and amplifying, and production ofdigital image (image gifts/theme album, etc.) and otherphotographic accessoriesNews standInternational and local newspapers, magazines, best-sellerfictions and CDs and DVDsMerchandise store -IPC Info AreaShowcasing the IPC as organization and its initiatives andactivitiesExample of an athlete’sroomTicket office -First aid booth -For guests and media to experience the inside of theResidential Zone and to learn about the development of theParalympic VillageTeam Welcome CeremoniesTeam Welcome Ceremonies (TWC) are designed to formally welcome the athletes andNPC team officials to the Games and will take place in the Village Plaza from 22–28August 2012. NPCs will have their ceremony time confirmed during the DRM. Theseries of short, programmed ceremonial events will combine entertainment and IPCprotocol, will be delivered in English and will be less than 30 minutes in duration.Limited seating will be available.Village Media CentreThe Village Media Centre will be located at the main entry point in close proximity tothe Guest Pass Centre and will primarily be a work station for journalists and mediaLondon 2012 – NPC Chefs de Mission Dossier99

visiting the Village to conduct interviews with residents, etc. The area will also containsome small conference facilities. It is intended that all major press conferences will beconducted at the Main Press Centre (MPC). Those involving Village matters where asignificant attendance is anticipated may also be conducted at the MPC.Village Protocol OfficeThe Village Protocol Office will be located at the main entrance of the ParalympicVillage. It will handle all Village protocol issues and will operate as a welcome pointfor all eligible Paralympic Family and dignitaries visiting the Paralympic Village. Guestpasses will be issued from the Guest Pass Centre adjacent to the Village ProtocolOffice. The Village Protocol Office will be open from 09:00–21:00 from 22 August –12 September 2012.Paralympic Family members who wish to participate in a protocol tour should registerat the Village Protocol Office, the Protocol Coordination Centre or the ParalympicInformation Desk at the Paralympic Family Hotels. The booking must be submitted 24hours before the intended date of the visit. Paralympic Family members and theirentourage must be at the Paralympic Village at least 20 minutes prior to theirscheduled tour.4.2.16 NPC parkingNPC parking is located in the multi-storey car park near the Paralympic Village MainEntry. Please see the Paralympic Village map in section seven for its exact location.There is no provision for vehicles without a Vehicle and Access Parking Permit.London 2012 – NPC Chefs de Mission Dossier100

4.3 Paralympic Villages policies and services4.3.1 Security and law enforcementAll entrances and exits to the Paralympic Village will be through agreed accreditationprotocols for people, materials and vehicles. The Village will have a SecurityCommander, a senior Metropolitan Police officer who will have overall coordinationand management of the security infrastructure and resources to guarantee the Villageis a safe and secure environment.There will be a Police desk close to the NPC Services Centre for the reporting of anyincidents of security or criminality; all such matters will be managed discreetly andefficiently by the security forces.The security forces are engaged in every aspect of the Village emergency planning,including testing and readiness for every eventuality.4.3.2 Emergency servicesThe emergency services will have command and control desks within the VillageSecurity Command Centre in order to immediately deploy resources to any incident.The emergency services may also conduct functionality checks during the Gamesperiod to ensure that emergency equipment, systems, materials and crew are bothcompliant and fit for purpose should the need arise. These checks should not impacton NPCs adversely but may require access to residences designated to them.4.3.3 Lost and foundAll found items and reports of lost items should be delivered and reported to a residentcentre. LOCOG will maintain a ‘lost and found’ register accessible in any residentcentre. Positive identification will be required to claim lost and found items; residentswill be directed to the specific resident centre where their item is stored for collection.London 2012 – NPC Chefs de Mission Dossier101

4.3.4 Village newspaperA Paralympic Village newspaper will be produced and made available to residentsfrom Village opening on 22 August 2012. It will be a source of information for Villageresidents and will contain features on the Games themselves and the personalitiesmaking London 2012 so memorable.The newspaper will be distributed via the resident centres and dining areas as well asat the NPC Services Centres. Electronic versions of the newspaper will also be madeavailable via The Exchange.4.3.5 Display of NPC national flags and other messaging or materials inthe Paralympic VillagesThe installation of any national flags and other messaging or materials on the exteriorof the building in the Paralympic Village will require Village Management approval.Such installations must remain within the NPC’s allotted space and cannot in any wayencroach upon or block the light or view of another NPC. NPCs must inform LOCOGof planned installations prior to their arrival if the banner/sign is greater than 1m x2m or the freestanding item is taller than 1.5m and has a base footprint greater than40cm². These banners/signs and freestanding items must be installed under LOCOG’ssupervision. NPCs will be liable for damages occurring as a result of self-installation.LOCOG will not accept liability for any damage caused due to the weather or theinstallation process.4.3.6 Non-smoking and alcohol policyIn accordance with IPC regulations, the Paralympic Village will be a non-smokingvenue. It is strictly forbidden to smoke in any building in the Paralympic Village, theParalympic Rowing Village and the Paralympic Sailing Village. A limited number ofoutdoor smoking areas will be available throughout the Villages and will be clearlymarked. LOCOG wishes to stress that NPCs will be charged a significant fee whereany of the residences allocated to them have not been respected with regard to thenon-smoking policy; the fee will be required to redecorate residences for the Villagelegacy owners.Alcohol will not be sold to individuals within the Villages and the consumption ofpersonal alcohol is restricted to private spaces. NPCs will be able to purchase winesLondon 2012 – NPC Chefs de Mission Dossier102

and beers for any official receptions. This service will be provided through theCatering desk located in the NPC Services Centre.4.3.7 Repair services at the VillagesAt each of the Paralympic Villages there will be a wheelchair, orthotic and prostheticrepair centre. These centres will operate while the Villages are officially open toathletes and NPC team officials:Paralympic Village 22 August – 12 September 2012Paralympic Sailing Village 22 August – 8 September 2012Paralympic Rowing Village 22 August – 5 September 20124.3.8 Golf carts, electric/regular cyclesEach Paralympic Village is compact in area and therefore LOCOG has endeavouredto make the central areas of all Villages as vehicle-free as possible for the well-beingand safety of residents.NPC golf carts and any form of motorised transport (for example, electric-poweredcycles) will therefore not be permitted in any Village. Golf carts and vehicles will befor the exclusive use of the Logistics team. NPCs will not be permitted to hire or bringtheir own carts or vehicles into the Villages or venues at any time.Regular pedal-powered cycles will be permitted in limited numbers but must besecured in areas designated for bike parking. Competition bikes and competitionwheelchairs must not be ridden in the Village.London 2012 – NPC Chefs de Mission Dossier103

4.4 Paralympic Rowing Village4.4.1 Paralympic Rowing Village overviewThe Paralympic Rowing Village is based at Royal Holloway, University of London inEgham and is in close proximity to the competition venue. The Village will be thehome to all Rowing athletes, NPC team officials and Games officials. LOCOG hasalso confirmed that NPCs may purchase beds within this Village for their AdditionalTeam Officials (As).The university is normally home to 8,000 domestic and international students withpost-graduate, research and language school institutes. The campus offers a wideselection of services and is only a 10-minute walk from Egham town centre.4.4.2 Paralympic Rowing Village timelinesParalympic Rowing Village pre-opening 20 August 2012 at 08:00Paralympic Rowing Village opening 22 August 2012 at 08:00Paralympic Rowing Village closing 5 September 2012 at 18:004.4.3 Zones and access control pointsThe Paralympic Rowing Village has three distinct zones. There is an Arrivals andDepartures zone which includes the Welcome Centre function in addition to theTransport Mall. This can be accessed through a Games-only dedicated gate to thenorth of the residential area.The Transport Mall is connected by a common road (used both by Games and campusoperational traffic) to the residential area.The other two zones are the upper Residential Zone containing the Hub facilities(described later in this section) and the lower residential area.The Village has a security fence which is controlled by normal Games securityprocesses of accreditation checks and Pedestrian Screening Areas (PSAs) whereappropriate. LOCOG Security services are supported at this Village by Surrey CountyPolice.London 2012 – NPC Chefs de Mission Dossier104

The Paralympic Rowing Village does not have a Village Plaza similar to theParalympic Village and therefore the whole Village will be designated as a ResidentialZone.Residents should note that significant elements of the educational campus of RoyalHolloway, University of London will operate as normal during Games time, except thatin the absence of accommodation for students their presence will be in small numbers.4.4.4 Welcome CentreThe Village Welcome Centre is located next to the Transport Mall and will be open 24hours a day. Accreditation services will be available from 07:00–23:00 from 22 to28 August during the peak arrivals period in the Welcome Centre. Arrivals submittedon the Arrivals and Departures System (ADS) will be managed according to needswhile out of hours and unannounced arrivals will be managed via an on-call service.4.4.5 Guest pass requestsAs previously indicated, NPCs will receive a combined guest pass quota for allVillages. Guest pass entry on any day will be subject to the same process asdescribed in section 4.1.7. As there is no specific Village Plaza, guests will beallowed into the residential area provided they are accompanied at all times by aresident with an ‘R’ on his/her PIAC. The same process will be applied to dignitariesand media.Guest passes will be issued from the Welcome Centre.4.4.6 AccommodationExample – room layoutLondon 2012 – NPC Chefs de Mission Dossier105

Athletes and NPC team officials will be housed in residential accommodation, most ofwhich has been developed in the last five years. Residents will enjoy single occupancybedrooms with en-suite bathrooms. A lounge will be provided for every eightbedrooms with soft furnishings and a television, as in the Paralympic Village. Theaccommodation is spread across seven accommodation blocks. Bedroom furnishingsexceed those in the Paralympic Village because of their single occupancy and recentdevelopment. For example, there is significant built-in storage space and desk area;the bed is large and in many ways ideal for the type of athletes in residence here.A typical single, en-suite bedroom will be furnished with the following:Athletes and NPC team officials — bedroom furnishings Single occupancyDouble bed with mattress (1.3m x 1.9m) 1Wardrobe (double) 1Clothes hangers 10Drying rack 1Nightstand 1Desk lamp 1Extension cord/universal adapter 1A limited number of bed extensions will be made available upon request. NPCs willbe asked to inform the LOCOG Villages Allotment team of their need for bedextension during the Paralympic Villages allotment process at the DRM.Each social/lounge space will be furnished with the following:Social/lounge spaceQuantitySofa 1Soft cubed furniture 2Cushions 3TV stand 132-inch television (non-Paralympic feed) 1Standard size refrigerator 1Dining table 1Dining table chairs 6IPSF Games officialsAs with other Paralympic Villages, an area will be designated for the accommodationneeds of IPSF Games officials as well as an area for dining.London 2012 – NPC Chefs de Mission Dossier106

NPC administrative and medical spacesAs these areas form part of the designated quota and space reserved for each NPC inthe Paralympic Village, no specific provision will be made at this Village for suchspaces. However, LOCOG is conscious that NPC sport-specific team managers havemany responsibilities in the areas of administration and medical support. During theallocation process, LOCOG will try to facilitate the requirements of NPCs.4.4.7 Resident facilitiesThe principal area for these facilities consists of a cluster of buildings and is to befound in the upper Residential Zone around the Hub.The Hub is the central athlete services provision with:- Dining hall for up to 500 residents;- NPC Services desk;- IPC NPC Delegation Relations desk;- 24-hour resident centre;- Games and internet lounge;- Multi-faith room;- IPC Athletes’ Council Voting Area;- Rowing sport information desk;- Gymnasium;- Bookable meeting rooms; and- Serviced laundry.The full list of retail and other services to be provided here is still under consideration.However, where it is not possible to secure a direct service within the Village,provision will be made to either provide that service at specific times during the daythrough a mobile service or enable residents to access the service off site locally.Resident centres and servicesThere will be one resident centre in the upper Residential Zone providing a 24-hourservice and a second resident centre in the lower Residential Zone providing servicesfrom 07:00–23:00. The main purpose of these centres is to cater to all theaccommodation needs of the NPCs and the Village residents.London 2012 – NPC Chefs de Mission Dossier107

Similarly to the Paralympic Village, the resident centres will provide a front desk, hotellikeservice, which will assist with the resolution of issues pertaining to anyaccommodation services in the Village.Laundry servicesA serviced laundry will be provided in the Hub area. Self-service machines will also beavailable throughout the Village. A token will be required to use these machines whichwill be available free of charge from the resident centres.Food servicesThe residents’ dining hall in the Paralympic Rowing Village will be located in the Huband will seat up to 500 residents.The dining hall will be open 24 hours a day. A full service of hot and cold food willbe provided from 05:00–23:00. A reduced service of cold food with hot food ondemand will be provided from 23:00–05:00. McDonald’s will not have restaurantservices in this Village.As with the Paralympic Village, NPCs will be able to purchase a £20 meal voucherfor guests and book Athlete Venue Meals at the Catering desk located in the Hub.Transport servicesThe Transport Mall will be situated at the north end of the site and will have its owndedicated entrance. This will also be the location for the car parking for NPC vehicleswith a VAPP.Residents and accompanying guests arriving at the Transport Mall will then be able toeither join an internal Village transport system or walk if they wish. The PSAs for theresidential area will be located on this road just prior to the entry to theaccommodation.Village to competition venue (TA service)LOCOG will provide a shuttle service to the Rowing venue at Eton Dorney.London 2012 – NPC Chefs de Mission Dossier108

Inter-Village Connection Service (IVCS)A service will be available to and from the Paralympic Village.Internal Village Transport System (IVTS)A limited IVTS shuttle will operate in the Paralympic Rowing Village. The IVTS connectsthe key locations inside the Village, including the Welcome Centre and the residentialarea. During the arrivals and departures periods, LOCOG Transport will work withLogistics to move accompanying luggage and equipment.PolyclinicThe Village polyclinic will be located in close proximity to the Hub and will be openfrom 07:00–23:00 from 22 August – 5 September 2012, depending on demand(limited services will operate from 20–21 August). Emergency medical services will beavailable throughout the Village 24 hours a day.The Paralympic Rowing Village will have the following services available or access toservices:Services providedSports medicineDentalPharmacyPrimary care (familypractice)PhysiotherapyEmergency servicesImaging(MRI, CT, X-ray, ultrasound)Laboratory servicesPodiatryOptometryParalympic Rowing Villageyesyesyesyesyesyesyes (only ultrasound)(residents who require MRI or CT will transfer backto the Paralympic Village or a local private hospitalif urgent. X-rays will be available at a local privatehospital)provided through private healthcare services free ofchargeprovided through private healthcare services free ofchargeprovided through private healthcare services free ofchargeLondon 2012 – NPC Chefs de Mission Dossier109

Specialist clinics, forexample, ENT, dermatologyarranged as required with local healthcare providerNPC Services deskAn NPC Services desk will be located in the Hub. The operating hours and principalservices will be similar to those offered in the Paralympic Village (see section 4.2.9).However some specialist help desks and services will only be available viacommunication with the NPC Services Centre in the Paralympic Village.Bookable meeting roomsNPCs will be able to reserve three bookable meeting rooms through the residentcentres.The IPC will also have an office in close proximity to NPC Services at the ParalympicRowing Village.As shown in the table below, there is a separate assistant allocation for delegationscompeting in Rowing. The number of assistants in this case is based on the number ofathletes only.Rowing competing athletes NPC Assistants1–3 24+ 3Chefs de Mission meetingsThere will be no Chefs de Mission meetings at this Village or any video link with theParalympic Village. Specific sport managers meetings may be convened if and whenrequired.Resident entertainment and recreationVillage residents will be able to enjoy internet access and a number of games forentertainment purposes near the Hub.Recreational facilities will be open 24 hours a day from 22 August – 5 September2012.London 2012 – NPC Chefs de Mission Dossier110

Athlete fitness and sport recreationThe Paralympic Rowing Village will contain a gymnasium with a significant selectionof cardiovascular equipment and free weights, and space for stretching and warmingup/down. The gym equipment will be sport-specific to the needs of Rowing athletes.There will also be plenty of safe places for jogging, both within the Village and in theuniversity campus. These facilities will have a 24-hour operation except whentemporarily closed for cleaning or maintenance.London 2012 – NPC Chefs de Mission Dossier111

4.5 Paralympic Sailing Village4.5.1 Paralympic Sailing Village overviewThe Paralympic Sailing Village is located in Weymouth and Portland and is less than1km from the Sailing competition venue. It will be home to all Sailing athletes andtheir respective NPC team officials during the London 2012 Games.The Paralympic Sailing Village consists of new build family home type housing andwill be handed over to LOCOG in early 2012.4.5.2 Paralympic Sailing Village timelinesParalympic Sailing Village pre-opening 20 August 2012 at 08:00Paralympic Sailing Village opening 22 August 2012 at 08:00Paralympic Sailing Village closing 8 September 2012 at 18:004.5.3 Zones and access control pointsThe Paralympic Sailing Village has a single Residential Zone supported by a WelcomeCentre, a Transport Mall and a Guest Pass Centre.The Village will be security fenced and controlled by the normal Games securityprocesses of accreditation checks and PSAs where appropriate. LOCOG Securityservices at this Village will be supported by Dorset County Police.Given the proximity of the Village to the venue and even though a regular shuttleservice will be available from the Transport Mall, LOCOG anticipates the majority ofathletes and NPC team officials will walk the short distance between the Village andthe venue.4.5.4 Welcome CentreThe Village Welcome Centre is located adjacent to the Transport Mall and will beopen 24 hours a day. Accreditation services will be available from 07:00–23:00during the peak arrival period in the Welcome Centre. Arrivals submitted on the ADSLondon 2012 – NPC Chefs de Mission Dossier112

will be managed according to needs, while out of hours and unannounced arrivalswill be managed via an on-call service.4.5.5 Guest pass requestsAs previously indicated, NPCs will receive a combined guest pass quota for allVillages. Guest pass entry on any day will be subject to the same process asdescribed in section 4.1.7. As there is no specific Village Plaza area, guests anddignitaries will be permitted in the residential area provided they are accompanied atall times. The same process will be applied to dignitaries and media.4.5.6 AccommodationExample – apartment layoutResidents will be housed in 77 family houses with four to twelve residents per house orapartment. Bedroom sizes and the bathroom-to-resident ratio meet the IPCrequirements. Social spaces and soft furnishings will be provided within eachapartment similar to those found in the Paralympic Village.A typical twin bedroom will be furnished with the following:Athletes and NPC team officials — bedroom Double occupancyfurnishingsBed with mattress 2Wardrobe (double) 1Clothes hangers 20Drying rack 1London 2012 – NPC Chefs de Mission Dossier113

Nightstand with lockable drawer 2Nightstand lamp 2Blackout window curtainsyesExtension cord/universal adapter 2Each social/lounge space will be furnished with the following:Social/lounge spaceQuantityCoffee table 1Sofa 1Soft cubed furniture 2Cushions 3TV stand 132-inch television (non-Paralympic feed) 1IPSF Games officialsAs with other Paralympic Villages, an area will be designated for the accommodationneeds of Games officials as well as an area for dining.NPC administrative and medical spacesAs these areas form part of the designated quota and space reserved for each NPC inthe Paralympic Village, no specific provision will be made at this Village for suchspaces. However, LOCOG is conscious that NPC sport-specific team managers havemany responsibilities in the areas of administration and medical support. During theallocation process, LOCOG will try to facilitate the requirements of NPCs.4.5.7 Resident facilitiesA newly built primary school is the central resident services provision area with thefollowing services:- Dining hall for 350 residents;- NPC Services desk;- IPC NPC Delegation Relations desk;- 24-hour resident centre;- Polyclinic;- Gymnasium;London 2012 – NPC Chefs de Mission Dossier114

- Bookable meeting rooms;- Multi-faith room;- IPC Athletes’ Council Voting Area;- Games room;- Serviced laundry (adjacent).The full list of retail and other services to be provided in the Paralympic Sailing Villageis still under consideration. However, where it is not possible to secure a direct servicewithin the Village, provision will be made to either provide that service at specifictimes during the day through a mobile service or enable residents to access the servicelocally off site.Laundry servicesFree serviced laundry will be provided within close proximity to the dining hall.Food servicesThe resident dining hall in the Paralympic Sailing Village will be located adjacent tothe primary school and will seat 350 residents.The dining hall will be open 24 hours a day. A full service of hot and cold food willbe provided from 05:00–23:00. A reduced service of cold food with hot food ondemand will be provided from 23:00–05:00. McDonald’s will not have restaurantservices in this Village.As with the Paralympic Village, NPCs will be able to purchase a £20 meal voucherfor guests and book Athlete Venue Meals at the Catering desk located in the Village.Transport servicesThe Transport Mall is situated to the west of this Village and has its own dedicatedentrance. NPC vehicles without VAPPs will park within the perimeter of the Sailingvenue only. Work is progressing on sourcing a drop-off area for these vehicles.Village to competition venueLOCOG will provide a transport service to the Sailing venue in Weymouth andPortland.London 2012 – NPC Chefs de Mission Dossier115

Inter-Village Connection Service (IVCS)A transport service will be available to and from the Paralympic Village.Internal Village Transport System (IVTS)Due to the compact nature of the Paralympic Sailing Village, LOCOG will not beoperating an internal Village shuttle bus.PolyclinicThe Village polyclinic will be open from 07:00–23:00 from 22 August to 8 September2012 depending on demand (limited services will operate from 20–21 August).Emergency medical services will be available throughout the Village 24 hours a day.The Paralympic Sailing Village will have the following services available or access toservices:Services providedSports medicineDentalPharmacyPrimary care (familypractice)PhysiotherapyEmergency servicesImaging(MRI, CT, X-ray, ultrasound)Laboratory servicesPodiatryOptometrySpecialist clinics, forexample, ENT, dermatologyParalympic Sailing Villageyesyesyesyesyesyesyes (only ultrasound)(residents who require MRI or CT will transfer backto the Paralympic Village or a local private hospitalif urgent. X-rays will be available at a local privatehospital)provided through private healthcare services free ofchargeprovided through private healthcare services free ofchargeprovided through private healthcare services free ofchargearranged as required with local healthcare providerLondon 2012 – NPC Chefs de Mission Dossier116

NPC Services deskAn NPC Services desk will be located in the primary school building. The operatinghours and principle services will be similar to those offered in the Paralympic Village(see section 4.2.9). However, some specialist help desks and services will only beavailable via communication with the NPC Services Centre in the Paralympic Village.The IPC will also have an office in close proximity to NPC Services at the ParalympicSailing Village.NPC Assistants assigned to the Paralympic Sailing Village will be locally basedvolunteers with knowledge/experience of Sailing and the demands of the competitionand services required. As shown in the table below, there is a separate assistantallocation for delegations competing in Sailing. The number of assistants in this case isbased on the number of athletes only.Sailing competing athletes NPC Assistants1–3 24+ 3Chefs de Mission meetingsThere will be no specific Chefs de Mission meetings at this Village or a video link withthe Paralympic Village. However, specific sport manager meetings may be convenedif and when required, but this is likely to take place at the Sailing venue nearby.Bookable meeting roomsNPCs will be able to reserve two bookable meeting rooms at the NPC Services desk.Resident entertainment and recreationVillage residents will be able to enjoy internet access and a number of games forentertainment purposes at the primary school,Recreational facilities will be open 24 hours a day from 22 August – 8 September2012.London 2012 – NPC Chefs de Mission Dossier117

Athlete fitness and sport recreationThe Paralympic Sailing Village will contain a gymnasium with a significant selection ofcardiovascular equipment and free weights, and space for stretching and warmingup/down. The gym equipment is sport-specific to the needs of Sailing athletes. Thefacility will be open 24 hours a day except when temporarily closed for cleaning ormaintenance.London 2012 – NPC Chefs de Mission Dossier118

4.6 Grooms’ accommodationThe Grooms’ accommodation is situated within the boundary of the competition venueat Greenwich, utilising the Devonport House Conference Centre (150 beds). Theaccommodation is within close proximity to the stables, to allow the grooms to accesstheir horses 24 hours a day. The bedrooms will be a combination of single and twinaccommodation, all with en-suite bathrooms and hotel services such as daily cleaningprovided.Devonport House Hotel:http://www.devere.co.uk/our-locations/devonport-house.htmlGrooms will be able to access their accommodation from 20 August 2012. Theserates include meals (breakfast, lunch and dinner) and Value Added Tax (VAT).Room typeCostDevonport House Conference Centre (twin room) £250Devonport House Conference Centre (single room) £175Devonport House offers free Wi-Fi internet access provision, a cash bar and a userpaysself-service laundry facility. Additional services will be charged to the residents.The venue is in Greenwich town centre and has easy access to public transport links,shops and restaurants.Transport servicesGrooms will be able to access the TA system from the venue but will not be able toaccess the Paralympic Village. No specific arrivals and departures transport systemwill be provided as it is anticipated that the grooms will arrive with their horses.VetsVets will be accommodated at Devonport House, Greenwich University dormitories,rather than at the Paralympic Village, at no cost to the NPC.London 2012 – NPC Chefs de Mission Dossier119

4.7 Additional Team Officials’ accommodationLOCOG will provide accommodation in the three Paralympic Villages for NPCs thatare eligible for Additional Team Officials (As) within the NPC allotment.CostNPCs are required to pay for rooms booked for their Additional Team Officials (As) atthe following cost:Room typesRateAccommodation must be booked for the entire Paralympicperiod: 23-night minimum stay (22 August – 12 September2012 inclusive)Cost (per person) £2,300**Room and dining privileges including Value Added Tax (VAT)London 2012 – NPC Chefs de Mission Dossier120

4.8 Rate CardRate Card offers a range of products and services to assist NPCs in their operations atGames time.LOCOG’s Rate Card team will provide a complete end-to-end service to NPCs:ordering, invoicing, payment, procurement, delivery, installation, commissioning, onsitemaintenance and service.NPCs can view the Rate Card catalogue either on The Exchange or on the Rate Cardwebsite. Orders can only be placed online via the Rate Card website.The Rate Card programme is operated on a cost-recovery basis and is not a source ofprofit for LOCOG.4.8.1 TimelinesNPCs should note the following Rate Card timelines:Normal Order Period 1 May 2011 – 29 February 2012Invoice – Normal Order Period March 2012Late Order Period – most prices willincrease by 25 per cent1 March 2012 – 31 May 2012Invoice – Late Order Period 1–15 June 2012Invoice for Loss and Damage (L&D)deposits and Usage deposits1–15 June 2012Cut-off Period – no orders will be taken inthis period1 June 2012 – 19 August 2012Games-time Order PeriodRate Card desks openImmediate payment required20 August 2012 – 12 September 2012Prices the same as Late Order PeriodLOCOG billing reconciliation and totalrefundNo later than 30 November 2012London 2012 – NPC Chefs de Mission Dossier121

Please be aware of these specific item deadlines:Deadline for intent to rent private office spacein the Main Press Centre (MPC)Deadline for ordering Olympic Data Feed(ODF)27 July 201130 September 2011Deadline for Spectrum applications 29 February 20124.8.2 Rate Card websiteThe website allows NPCs to view the Rate Card catalogue and place orders prior tothe Games. The website will also be used to communicate Rate Card news, updatesand alerts.To view the website, NPCs need to register their details with LOCOG. An NPCnominatedindividual will be responsible for managing the NPC’s Rate Card orders.NPCs can access the Rate Card website directly at http://ratecard.london2012.com.4.8.3 Ordering and invoicingDuring the Normal Order Period, NPCs will be able to place Rate Card ordersthrough the website. Orders placed at any stage during this period will be invoiced inMarch 2012.During the Late Order Period, most prices will increase by 25 per cent compared tothe Normal Order Period, and some products may have reduced availability. NPCsare encouraged to place orders as early as possible, and during the Normal OrderPeriod. After 31 May 2012 (the last day of the Late Order Period), the Rate Cardwebsite will no longer accept orders.In the Cut-off Period, no new orders, amendments or cancellations can be made,unless they are the result of the Paralympic Village allotment process or changes madeby LOCOG during this time.Rate Card items ordered in the Paralympic Village, Paralympic Rowing Village andParalympic Sailing Village will be installed and available to the NPCs upon theirarrival.London 2012 – NPC Chefs de Mission Dossier122

Terms and rental periods for vehicles are different and are shown in the Rate Cardcatalogue.During Games time, any new Rate Card orders, amendments or cancellations must bemade at the NPC Rate Card desk in the NPC Services Centre in the ParalympicVillage and in the NPC Services areas of the Paralympic Rowing Village andParalympic Sailing Village. Most prices will increase by 25 per cent compared to theNormal Order Period, and some products may have reduced availability or no longerbe available.4.8.4 NOC/NPC rebateA rebate will be offered to the NPC, where its NOC counterpart has rented the sameproducts for the same location for the Paralympic Games. This rebate will be sharedequally between the NPC and NOC. This reflects a proportion of the reducedtransition cost incurred by LOCOG. The rebate will apply to the price of the item only,and deposits will still be required from both the NPC and NOC. The NPC and NOCwill both be required to check in and check out the items they have ordered.4.8.5 Deposits and refundsLoss and Damage (L&D) deposits, where applicable, are listed next to the items in theRate Card catalogue.Usage deposits, where applicable, are listed next to the telecommunication services inthe Rate Card catalogue.One deposit invoice covering all L&D and Usage deposits, and covering all ordersplaced during the Normal and Late Order Periods, will be issued between 1 and 15June 2012.LOCOG will inform the NPC of the amount to be refunded, and will make everyreasonable effort to pay all refunds or other monies related to Rate Card owed toNPCs, no later than 30 November 2012.Value Added Tax (VAT) reclaim on some Rate Card items may be possible. Furtherdetails on the process to reclaim VAT are available via Her Majesty's Revenue andCustoms (HMRC) website. A link to this can also be found on The Exchange.London 2012 – NPC Chefs de Mission Dossier123

4.8.6 PaymentAll invoices must be paid within 30 days of the invoice date. LOCOG will fulfil ordersonly when full payment has been received. Payment must be made by electronic banktransfer. Detailed electronic transfer instructions will be provided with the invoice. TheNPC is responsible for payment of all bank charges related to payments made toLOCOG.During Games time, no invoices will be issued. Games-time orders (and anyassociated deposits) must be paid at the time of order and must be paid for in cash orby Visa. Receipts will be issued for all Games-time payments received.Please note that at Games time, the Rate Card team will only accept a maximum of£10,000 in total cash payments from any one organisation for the sale of goods. Thisis to ensure LOCOG’s compliance with UK money laundering regulations. The policyapplies to the sale of items, not rental, and specifically includes the sale of mobilephone handsets, prepaid top ups, prepaid Visa cards and the sale of anyconsumables such as paper and toner cartridges.Please note also that the Rate Card team will only accept a maximum of £500 in cashin any one transaction.Credit card and debit card transactions are not subject to the limits described above.4.8.7 Games-time operationsThe Rate Card desk will be located in the NPC Services Centre in the ParalympicVillage. A Rate Card service will operate at the Paralympic Rowing Village and theParalympic Sailing Village.Following the Delegation Registration Meeting (DRM), Rate Card check-in for itemsused in the Village will take place during the Inventory and Inspection (I&I) at the sametime as the check-in for free issue items. An authorised person from each NPC will berequired to confirm acceptance of all Rate Card items. Thereafter, all risk of loss, theftor damage to the items will be the NPC’s responsibility.During the Games, additional deliveries of Rate Card items will involve a similarconfirmation procedure.London 2012 – NPC Chefs de Mission Dossier124

Prior to departure, an authorised person for each NPC will be required to confirm thereturn to LOCOG of all items rented in the Village. The process for returning items willbe communicated before NPCs arrive. During the check-out process, LOCOG willconfirm in writing whether products have been returned in a satisfactory condition.London 2012 – NPC Chefs de Mission Dossier125

4.9 Technology4.9.1 Television servicesThe LOCOG television service will be available in all competition venues andParalympic Villages. The competition venue service will broadcast live sports feedsproduced within that venue and will also have access to commercial and radiochannels.Television in the Paralympic VillageOne free 32-inch television will be provided in all resident centres at the ParalympicVillage.In addition, the following will be offered as part of each NPC’s allotment:- One 32-inch television in each Chefs de Mission apartment;- One 32-inch television in the social space of each apartment; and- One 32-inch television in each NPC office.Larger televisions can be requested via the Rate Card website.Television channel content available at the Paralympic Village includes:- 50 commercial television and 24 radio channels, covering news, sport,entertainment and music;- 40 Paralympic ‘Live Sports’ feeds produced in the Paralympic venues, covering allsports; and- International channels with content covering international news, sport andentertainment in a variety of languages, provided by Olympic Broadcast Services.Televisions in the Paralympic Rowing Village and Paralympic Sailing VillageA 32-inch television will be provided in each social space at the Paralympic RowingVillage and the Paralympic Sailing Village.The television channel content available will be limited to 50 commercial televisionand 24 radio channels, covering news, sport entertainment and music.London 2012 – NPC Chefs de Mission Dossier126

UK TV licence paymentNPCs planning to set up their own televisions in the UK will need to purchase a UK TVlicence. Further information including payment methods can be found at:www.tvlicensing.co.uk/4.9.2 Paralympic Network telephonesA Paralympic Network telephone will be provided for each NPC and Chef de Missionoffice. These will be configured to make free calls within and between all venues, andto UK landlines and UK mobiles. NPCs will be charged for any international callsmade.Simple handset user guides in English will be issued to NPCs.Paralympic Network telephone standard features:Standard handset, call display, call waiting and call forwarding, three-wayconferencing, call transfer, call barring, including blocking reversed charge calls.Mobile phone service- LOCOG will provide each NPC delegation with the use of two Samsung handsets,which NPCs are expected to return at the end of the Games.- LOCOG will offer NPCs the opportunity to purchase handsets should they wish tokeep them.- Access to international calling is available, but NPCs are responsible for allinternational call charges.- Telephone numbers will be allocated from May 2012 and handsets will bedistributed during the Delegation Registration Meeting (DRM).NPC Presidents and Secretaries General will also receive a free handset, which willbe distributed by LOCOG’s International Relations team following arrival in London.The same conditions as above apply.The Paralympic Family mobile telephony service offers enhanced levels of voice and,in specific locations, data capabilities with access to Wi-Fi data connections forsupported Samsung handsets. NPCs should note that there is no mobile coveragethroughout the London Underground (metro) transport system.London 2012 – NPC Chefs de Mission Dossier127

Standard handset features include:- ability to send SMS text messages;- MMS multimedia messaging mobile browsing;- long battery life;- internet access;- camera; and- video and MP3.Mobile call chargesLOCOG will provide a usage limit of £50 per handset issued. Any accumulated usagecharges in excess of £50 must be paid for by the users. See the Rate Card cataloguefor call/SMS/MMS charge rates. Call rates depend on the network being called andthe time of the call.Using non-LOCOG mobile phonesLOCOG’s mobile telephone network is provided by British Telecom (BT). Othernetworks are available but there may be areas of poor coverage within competitionand non-competition venues. Most retail outlets sell ‘pay as you go’ SIM cards for arange of mobile network providers.LOCOG’s Rate Card service also offers a limited SIM-only service, where NPCs canpurchase SIM cards to insert into their own mobile handsets. Please note there is a riskthat the SIM-only option will not be compatible with the customer’s own device. It is thecustomer’s responsibility to ensure his/her handset is compatible with SIM cards otherthan his/her home service provider.NPCs who wish to use their own mobile telephones and SIMs should ensure theirservice level is of a sufficient standard to be active in the UK. NPCs will also have toensure that the roaming service has been activated by their home mobile servicesupplier. The mobile telephone service provider will apply the relevant roamingcharges.LOCOG will offer no service support for personal handsets.London 2012 – NPC Chefs de Mission Dossier128

4.9.3 InternetInternet lounge in the Paralympic VillageThere will be an Internet lounge in the Paralympic Village, which will offer free-ofchargeinternet access on desktop PCs.Internet access in residential apartments in the Paralympic VillageLOCOG will provide free-of-charge internet access in all residential apartments in theParalympic Village. Further details on this opportunity will be explained in the Chefsde Mission Manual.Wireless hotspotsLOCOG will offer free-of-charge individual username and password accounts to allParalympic Village residents allowing them to access internet Wi-Fi hotspots asfollows:- All resident centres- Media centres- DRM Waiting Area in the Welcome Centre- Village Plaza CaféPlease note that there will be no Wi-Fi in the Paralympic Village dining halls. Therewill be one hotspot at each resident centre at the Paralympic Sailing Village andParalympic Rowing Village.There will be hotspots for athletes at the following venues:Aquatics CentreWarm-up trackExCeLVelodromeGreenwich ParkEton DorneyEton ManorWeymouth and PortlandRoyal Artillery BarracksSwimmingAthleticsBoccia, Judo, Powerlifting, Sitting Volleyball,Table Tennis, Wheelchair FencingCycling – TrackEquestrianRowingWheelchair TennisSailingShootingLondon 2012 – NPC Chefs de Mission Dossier129

Any requirements greater than those outlined above can be requested via the RateCard, such as additional dedicated internet services or higher capacity internetaccess.NPC private wireless networks at the Paralympic VillagesNPCs will have the ability to set up their own Wi-Fi hubs following prior coordinationwith LOCOG. Approval is given on a non-interference basis. Please note that priorcoordination is mandatory. LOCOG retains the right to disconnect any Wi-Fi hub thathas been set up without prior coordination.Please take note of the following conditions:- LOCOG cannot guarantee agreeing to the set-up of private wireless networks asits commitment is to the security of critical Games operating systems;- Application for Wi-Fi coordination is via the Rate Card portal; and- LOCOG will provide no technical support for private Wi-Fi services.4.9.4 Info +An Info + workstation and black-and-white A4 printer will be provided in each NPCoffice (see section 4.2.4 for further details). Info + is the new, improved version ofINFO, the official Games information system. Info + offers a range of content asoutlined in the table below and for the first time includes near real-time results for fiveof the Paralympic disciplines (Athletics, Cycling – Road, Cycling – Track, Swimmingand Wheelchair Basketball). Content will be offered in both English and French andpresented in a clear, user-friendly way. Info + will go live five days before theParalympic Games Opening Ceremony (24 August 2012).Content available on Info +Games resultsGames newsBiographiesCompetition results viewable by sport, date and country. Includesentry lists, start lists and additional sport-specific reports.Flash quotes, press conference highlights, sport previews, newsarticles, statistics-driven reports, media communications and IPCnews.Athlete biographies, team profiles, coach profiles and NPC profiles.London 2012 – NPC Chefs de Mission Dossier130

MedalsSchedulesBackgroundRecordsTransportWeatherMessageboardMedal standings by sport, overall medal standings, medallists by dayand medallists by sport/event.Competition and non-competition schedules, including pressconferences, IPC activities and Cultural Olympiad.Historical data, statistics, competition formats and rules, qualificationcriteria and venue descriptions.World and Paralympic records, including current records, recordholders and new or equalled records.Transport schedules and maps.Real-time weather conditions and forecasts.Public forums for internal communication managed directly byauthorised Info + users, including the IPC, LOCOG, NPCs, IPSFs andfuture Paralympic Games Organising Committees.myInfo +myInfo + is a new service that will allow users access to Info + from their own PC orlaptop. Access will be available to users with an account (purchased via Rate Card)wherever there is access to the internet, whether this is in a Paralympic venue or anon-Paralympic venue.myInfo + allows access to the same information available at dedicated Info +workstations, including schedules, near real-time results, medals, records, biographies,news, historical results and transport information.myInfo + provides some notable additional features not available at the dedicated Info +workstations. These include:- user customisation (for example, myInfo + users can create their own schedules byselecting only those sports and events that interest them);- message alerts via SMS or email, containing information such as world records ornewsworthy events;- bookmarking of results, reports and other significant Games information;- hyperlinking to other key websites, such as the IPC and IPSFs;- downloadable results books; and- ability to copy and paste information from results and news reports.London 2012 – NPC Chefs de Mission Dossier131

Accessing Info + and myInfo +In addition to NPC offices, Info + workstations will be provided in the followinglocations:- Competition venues in the team and athlete areas, for example, athletes’ lounges(note there will not be an Info + workstation at Sport Information desks, but thesewill be equipped with a myInfo + account).- Paralympic Village (NPC Services Centre, Polyclinic, Village Protocol Office,resident centres, Sport Information Centre and Welcome Centre).- Resident centres in the Paralympic Rowing Village and the Paralympic SailingVillage; and- Paralympic Family Hotels.Please note that Info + terminals will not be provided in NPC offices for delegations ofless than 25 people. These NPCs will be able to access this information using myInfo + .4.9.5 Radio frequenciesLOCOG’s Spectrum team and the communications regulator in the UK (Ofcom) havebeen working together to plan, coordinate and license all wireless devices in useduring the Games to ensure interference-free radio communications.The Spectrum Order Period began on 1 May 2011 and will finish on 29 February2012. Spectrum assignments will be issued on a first-come, first-served basis andSpectrum users are encouraged to apply as early as possible. Late applications will beaccepted after 1 March 2012 but with no guarantee of a successful outcome.All Rate Card users can apply for Spectrum licensing through the Rate Card website.When applying for Spectrum, users will need to provide specific information on theirequipment and location of use. There will be no fee for Spectrum applications.NPC Spectrum ordering and inspection period1 May 2011 – 29 February 2012 Regular Spectrum Order Period1 March 2012 – 31 May 2012 Late Order Period (no guarantee of delivery)20 August 2012 – 9 September 2012 Games-time Order Period22 August 2012 – 9 September 2012Radio equipment inspections at SportInformation Centre, Paralympic VillageLondon 2012 – NPC Chefs de Mission Dossier132

22 August 2012 – 6 September 201222 August 2012 – 3 September 2012Radio equipment inspections at the Sailingcompetition venue at Weymouth andPortlandRadio equipment inspections at the Rowingcompetition venue at Eton DorneyFrom March 2012, Ofcom will begin issuing Games-time frequency licences.Applicants must programme their wireless devices in accordance with the Ofcomlicence terms and conditions. Late applications will receive their frequencyauthorisation on a best-effort basis.To minimise interference during Games time, LOCOG will institute procedures tovalidate (test and tag) all radio frequency equipment to be used during the Games.Upon arrival in London and prior to use, all radio equipment will need to beauthorised by the Spectrum Management team at the venues mentioned in the abovetable. During this validation, a member of the Spectrum team will match the equipmentagainst the corresponding frequency authorisation issued by Ofcom. If the radiofrequency equipment matches the specifications outlined in the Ofcom licence, avalidation label will be fixed to the device. This validation label will specify in whichvenue (or cluster of venues) the equipment can operate.Failure to programme your equipment will prevent it from being approved. Onlytagged radio frequency equipment can operate inside LOCOG venues.For specific questions on Spectrum, please email spectrum@london2012.com.London 2012 – NPC Chefs de Mission Dossier133

5. Games services5.1 Accommodation (outside the Paralympic Villages)LOCOG has allocated rooms for NPC Presidents, Secretaries General, dignitaries,guests and support staff in key locations in east London, within a short distance ofRiver Zone venues, public transport and the Paralympic Route Network (PRN).Hotel rooms are considered secured only once an Accommodation AllocationAgreement (AAA) has been signed and invoices have been paid in full.Any hotel room booked through LOCOG may only be assigned and released inaccordance with the terms and conditions set out in the AAA.LOCOG will not apply a minimum night stay policy for the London 2012 Games,which we believe will respond better to our clients’ Games-time needs.LOCOG has applied a four-year average rate formula to its inventory of hotel roomsto ensure that NPCs are able to book rooms at a lower rate than the market willdictate during the Games period.A dedicated NPC Accommodation Team Leader will be available at the Chefs deMission Seminar to discuss any final NPC accommodation allocation adjustmentrequests. In the meantime, please email the LOCOG Accommodation team with anyspecific enquiries at NPCaccommodation@london2012.com.5.1.1 Accommodation for the Paralympic FamilyThe Paralympic Family Hotels (PFH) will be the Grange St Paul’s and the Grange CityHotel, modern five-star properties in the heart of the City of London. These hotels havebeen chosen by LOCOG and the IPC for their central location, number of accessibleguest rooms and their proximity to the competition venues in the Olympic Park and theRiver Zone. The hotels are also close to iconic landmarks such as St Paul’s Cathedraland the Tate Modern as well as the attractions in the West End.For all NPCs that have athletes participating in the London 2012 Paralympic Games,LOCOG has allocated two guest rooms, one for each President and for eachSecretary General, at the Paralympic Family Hotel, the Grange St Paul’s:London 2012 – NPC Chefs de Mission Dossier134

Address:Grange St Paul’s Hotel10 Godliman StreetLondon, EC4V 5AJTel: +44 (0)20 7074 1000The secondary Paralympic Family Hotel will be:Address:Grange City Hotel8-14 Cooper's RowLondon, EC3N 2BQTel: +44 (0)20 7863 3700Fax: +44 (0)20 7863 3701www.grangehotels.com/hotels-london/grange-city-hotelPlace of interestDistance (miles)Grange St Paul’sLondon Heathrow 18.7 19.5Olympic Park 6 4.5Distance (miles)Grange CityDistances are approximate and are not measured using the Paralympic RouteNetwork.LOCOG–provided services at the Paralympic Family Hotels:- Paralympic Information Desk;- Paralympic Ticket Desk;- Paralympic Transport Desk; and- Drop-off/load zone for vehicles with an appropriate Vehicle Access and ParkingPermit (VAPP)For more information on services provided at these hotels please refer to section 5.3 ofthe dossier.Wheelchair, orthotic and prosthetic repair serviceIn addition to the repair centres at the Paralympic Villages and competition venues, anon-call repair service will be available at the Grange St Paul’s from 22 August to 12September.London 2012 – NPC Chefs de Mission Dossier135

5.1.2 Dignitaries’ accommodationLOCOG offers NPCs the opportunity to reserve guest rooms for their Head of State,Head of Government, Sport Ministers, other prominent Government officials,entourage, security personnel and other guests at a variety of hotels across London.The allocation of rooms to NPCs at these hotels is subject to availability. If rooms arenot available at the desired hotels, LOCOG will assist NPCs in finding additionalaccommodation for their guests.Please note that the reservation of these guest rooms does not automatically constitutea right to accreditation for these guests. An application for accreditation must besubmitted by the NPC for each individual through the regular accreditation process in2012.Booking periodsLOCOG has rooms available at the hotels for the following dates:20–28 August 2012 pre-Games period29 August – 9 September 2012 Games period10–12 September 2012 post-Games periodFor the pre- and post-Games periods indicated above, LOCOG has a limited numberof rooms available. In the event that the volume of requests for these periods exceedsavailability, LOCOG makes no guarantee that all requests will be met, or that theguest rooms will be secured at the Paralympic Games room rates.LOCOG does not have any guest rooms contracted outside these dates. However, wewill assist interested NPCs with reserving appropriate accommodation, subject toavailability.Room release policyNPCs may release up to 30 per cent of rooms from their allocation until 27 February2012. After 27 February 2012, no rooms may be released, and NPCs will beresponsible for the full cost of all confirmed accommodation at that time.London 2012 – NPC Chefs de Mission Dossier136

Rooming listsNPCs will be responsible for providing the hotels with a list of guests for each of therooms they have reserved through LOCOG. Details of this process will be released ata later date.For more information on services provided to Dignitaries please refer to section 5.4 ofthe dossier.5.1.3 AccessibilityLondon 2012 is committed to barrier-free access for visitors with a disability. LOCOGhas selected a range of hotels that have an inventory of guest rooms for guests withdisabilities, as follows:- Accessible room – a guest room with a fully accessible bathroom according tointernational standards.- Wheelchair-friendly room – a guest room with access and space for a wheelchairto manoeuvre in the bathroom.More information related to accessibility in London is available on the followingwebsite: www.inclusivelondon.com.London 2012 – NPC Chefs de Mission Dossier137

5.2 Transport5.2.1 Paralympic Route Network (PRN)The Paralympic Route Network (PRN) is a network of roads linking all competition andofficial non-competition venues. The PRN will help to ensure that the Paralympic Familyis able to travel efficiently between venues and accommodation while also keeping therest of London and the UK moving. The core PRN will operate between 06:00 and00:00 midnight, while venue-specific routes will operate in accordance with theoperating days and hours of the particular venue that they serve.PRN measures include parking restrictions, modified traffic signals, restricted turns andtemporary Games Lanes. The Alternative Paralympic Route Network (APRN) also existsfor the time when sections of the PRN are being used for Paralympic road eventcompetitions.Most of the PRN is in London, where the majority of the competition venues arelocated. However, some PRN routes operate close to other venues around the UK,such as Weymouth and Portland.The appendices contain a map with an overview of the PRN and this is current as ofJuly 2011. Some routes are currently under review and the map is subject to changefollowing further planning that has and will be carried out. An updated PRN overviewmap will be provided once all routes have been confirmed.Games Lanes are temporary measures operating on the busiest parts of the PRN andwill be dedicated to official Games vehicles and emergency vehicles only.The journey times for the transport system for athletes and NPC team officials (TA)using PRN routes will be released at a later stage to assist NPCs with their planningfor the Games.5.2.2 Transport system for athletes and NPC team officials (TA)The TA bus system will provide the following transport services for accredited athletesand NPC team officials, including their accompanying baggage and sport equipment:1. Arrival and departure services between London Heathrow Airport and LOCOGofficial accommodation sites.London 2012 – NPC Chefs de Mission Dossier138

2. Training and competition services between the Paralympic Villages and officialcompetition and training venues.3. Inter-Village Connection Service (IVCS) connecting the Paralympic Village, theParalympic Rowing Village and the Paralympic Sailing Village.4. Internal Village Transport System (IVTS) operating inside two of the Villages toconnect key locations inside the secure perimeter (Paralympic Village and theParalympic Rowing Village only).5. Different Discipline Spectating Athletes (DDA) services.6. Ceremonies services.7. Team sport services.No services will be provided to NPCs holding Pre-Games Training Camps (PGTCs)across the United Kingdom. However, coaches including drivers are available to hirethrough Rate Card and can be tailored to the NPCs’ requirements. Further informationcan be found in the NPC Rate Card catalogue.5.2.3 Arrivals and departuresOfficial Port of EntryTA service From/to To/from DatesArrivals anddeparturesHeathrow Airport(LHR) terminals 1,3, 4 and 5LHR terminals 1, 3,4 and 5LHR terminals 1, 3,4 and 5Paralympic Village 22 August – 12SeptemberParalympic RowingVillageParalympic SailingVillage22 August – 5September22 August – 8September1) Services will run on ‘peak’ and ‘off peak’ frequencies in accordance with arrivalsand departures data.2) During the ‘peak’ arrivals period, a service may run from each terminal atLondon Heathrow Airport. During ‘off peak’ arrivals, services may stop atmultiple terminals.London 2012 – NPC Chefs de Mission Dossier139

Other ports of entryLOCOG encourages all NPCs to use London Heathrow Airport as the official Port ofEntry as this is where full transport Arrival and Departure services will be provided.For NPC delegations that have no alternative but to arrive at London City, LondonGatwick and London Stansted airports or St. Pancras International station, NPCsshould contact their NPC Relations representative.Early arrivalsFrom 20–28 August 2012, T3 services will be available to transfer the Chefs deMission and NPC advance teams, including their accompanying luggage, fromHeathrow Airport to the Paralympic Village in order to complete their DelegationRegistration Meetings (DRMs). These services will be in accordance with the arrivaland departure data entered on the Arrivals and Departures System (ADS).5.2.4 TA training and competition servicesAthlete and NPC team official training and competition transport services are plannedand developed in consultation with LOCOG Sport and the IPSFs. Service timings areplanned to enable:- arrivals for warm-up and preparation pre-session;- arrivals and departures during the session time;- departures immediately after the session;- departures after the session following warm-down; and- other requirements such as doping control procedures.Transport Mall to training venuesRegularly scheduled transport services will be scheduled to connect athletes todesignated training venues. The service will commence on 22 August 2012 and willcontinue until the close of each sport’s individual training session.Transport Mall to competition venuesCompetition venue shuttles will start approximately three hours prior to the event starttime, with the last vehicle leaving the venue two hours after the event. These servicesLondon 2012 – NPC Chefs de Mission Dossier140

are referred to as the ‘peak’ service shown in the table below. The ‘off-peak’ serviceoperates during the specific competition session time, that is, from competition starttime to competition end time.TA service From/to To/from Dates HoursTraining ParalympicVillageOlympic Parkvenues*22 August – 9SeptemberIn line withtrainingschedulesCompetitionTraining andcompetitionTraining andcompetitionParalympicVillageParalympicVillageParalympicVillageParalympicRowing VillageParalympicSailing VillageLondon andout of Londontraining venuesOlympic Parkvenues*London andout of Londoncompetitionvenues22 August – 9September30 August – 9September30 August – 9SeptemberEton Dorney 22 August – 3SeptemberWeymouthand Portland22 August – 6SeptemberIn line withtrainingschedulesIn line withcompetitionschedulesIn line withcompetitionschedulesIn line withcompetitionschedulesIn line withcompetitionschedules* Some venues are within walking distance of the Paralympic Village. Shuttleservices operate one per Olympic Park venue via the Olympic Park Loop Roads.** Frequencies vary by venue and sport.The appendices contain a map showing the one-way North and South Loop Roads inthe Olympic Park. The North Loop Road links the Paralympic Village with the followingvenues:- Basketball Arena;- Eton Manor;- Velodrome;- Hockey Centre; and- Handball Arena.London 2012 – NPC Chefs de Mission Dossier141

The South Loop Road links the Paralympic Village with the following venues:- Warm-up track (adjacent to the Olympic Stadium);- Olympic Stadium;- Aquatics Centre.5.2.5 Inter-Village Connection Service (IVCS)The IVCS will connect the Paralympic Village with the Paralympic Rowing Village (22August – 5 September 2012) and the Paralympic Sailing Village (22 August – 8September). This will allow athletes and NPC team officials to travel between theVillages and to connect to services departing from the Transport Mall at theParalympic Village. Further details will be presented at the Chefs de Mission Seminar.5.2.6 Internal Village Transport Service (IVTS)The IVTS shuttle will operate in the Paralympic Village (22 August – 12 September)and the Paralympic Rowing Village (22 August – 5 September). Due to the compactnature of the Paralympic Sailing Village, an internal transport shuttle will not berequired. The IVTS will connect key locations inside the Village, including theWelcome Centre and the Residential Zone.During the arrivals and departures period, Transport will work with Logistics to moveaccompanying luggage and equipment.5.2.7 TA system vehicle typesTA system vehicles will vary in size, seating capacities and make, model and colour.Coaches have been allocated to services of an expected longer journey time to ensurepassenger comfort. Vehicle size and types are also based on anticipated passengerdemand, athlete-specific requirements and the destination venue footprint, forexample, load zone size or access road restrictions.Coaches (49 seats) and accessible buses (4–6 wheelchair spaces) will be used for:- Arrival and departure services; and- IVCS from the Paralympic Village to the Paralympic Sailing Village.London 2012 – NPC Chefs de Mission Dossier142

Converted single-deck low floor buses (28 seats, 4–6 wheelchair spaces) will be usedfor all other TA services.5.2.8 TA system load zonesAt Heathrow Airport, arrangements will be put in place to ensure the athletes andNPC team officials can easily board and disembark TA arrival and departuretransport services.TA system load zones at training and competition venues will be located as close aspossible to the athlete entry points.The TA system load zones in the Paralympic Village will be located in the TransportMall to the north of the Village and within the secure perimeter. At the ParalympicRowing Village and Paralympic Sailing Village, all load zones will also be in theTransport Mall. The IVTS will stop at various bus stops along the Village routes withinthe secure perimeter of the respective Village (Paralympic Village and the ParalympicRowing Village).5.2.9 Spectating athletesSame Discipline Spectating Athletes (SDAs)These athletes will use the existing TA system. They will be dropped at the athlete loadzone and directed to their seats from the athlete entry points. Load zones willaccommodate the accessibility requirements of the athletes. Please note that prioritywill be given to competing athletes using the TA system.Different Discipline Spectating Athletes (DDAs)NPCs are encouraged to promote the use of public transport to travel to LondonParalympic venues outside of the Olympic Park. NPC clients will be entitled to useLondon’s extensive public transport network free of charge during the course of theGames. For venues that are not easily accessible by public transport, a DDA transportservice will be provided.The planning principle for DDAs it that athletes will be able to share the existing TAsystem to travel to competition venues to spectate. A venue-by-venue review is currentlyLondon 2012 – NPC Chefs de Mission Dossier143

underway to ensure the viability of this. Priority on the TA system will always be givento competing athletes.5.2.10 CeremoniesFor the Opening Ceremony on 29 August 2012 and the Closing Ceremony on 9September 2012, athletes and NPC team officials will need to transfer from theParalympic Village to the Olympic Stadium. Bus and coach services will be providedfrom the Paralympic Rowing Village and the Paralympic Sailing Village, based onexpected demand for athletes to join their teams prior to transferring to the OlympicStadium.All non-ceremony Paralympic Family transport services will cease early on ceremonydays to allow for preparations.For athletes competing at late training and competition sessions on ceremony days, atransport solution will be provided to ensure that athletes may reach the ceremonies.Early departuresFor athletes wishing to leave the ceremonies early after the parade, a scheduled earlydeparture service will be provided based on pre-determined demand.Return to the Paralympic VillagesFollowing the ceremony, athletes will return to the Paralympic Village escorted by NPCAssistants. LOCOG will provide coach services for athletes returning to the ParalympicRowing Village after the ceremony. Return services for athletes to the ParalympicSailing Village are yet to be defined.5.2.11 Team sport vehiclesEach team will be allocated one team bus with driver(s) to operate on a pre-agreedschedule for use during the training and competition period and cease 24 hours afterthe team’s final competition. Team sports for which a bus will be provided include:- Football 5-a-side(single-deck bus);- Football 7-a-side (single-deck bus);London 2012 – NPC Chefs de Mission Dossier144

- Goalball (single-deck bus);- Volleyball – Sitting (converted single-deck bus with space for 4–6 wheelchairs);- Wheelchair Basketball (converted single-deck bus with space for 4–6wheelchairs); and- Wheelchair Rugby (converted single-deck bus with space for 4–6 wheelchairs).Team buses will be equipped with a Vehicle Access and Parking Permit (VAPP) whichwill allow access to their accommodation sites and respective sport training andcompetition venues as well as the PRN. Buses may only be used to travel to officialcompetition and non-competition venues. Buses will wait for the teams at each session.Where necessary kit vans will be used to transfer equipment that cannot fit on theteam bus.Teams based at the Paralympic VillageTeams will first meet their bus in the Transport Mall. The team manager or anaccredited team representative will communicate the team’s schedule to the SportInformation Centre (SIC) Transport desk in order to organise the bus and driverservices. Should any schedule changes be required, they must be communicated to theSIC Transport desk by 22:00 each day for the following day’s requirements.After final competition, teams can use their team bus for departure services to theairport within 24 hours. Should a team choose not to depart the Games within thattime period, it will have access to the TA system according to its accreditation rights.Should teams require coach services after their LOCOG-provided service ends,coaches are available for hire through the LOCOG Rate Card programme.5.2.12 NPC-dedicated vehiclesEach NPC will be provided with a number of dedicated vehicles based on itsdelegation size (Aa, Ab, Ac, Am, Ao). The number of dedicated vehicles allocated toeach NPC will be confirmed at the DRM. This allocation of vehicles includes the T1vehicle allocation for the Chef de Mission of each NPC. In addition, NPCs will eitherhave access to a pool of accessible vehicles or, depending on the size of thedelegation, the NPC may be allocated additional accessible vehicles.London 2012 – NPC Chefs de Mission Dossier145

NPCDelegationMPVsBMW 3 SeriesSedansBMW 3 SeriesTouring1–10 0 1 0 111–50 1 1 1 351–100 2 2 1 5101–200 2 3 2 7201–300 2 3 3 8301–400 2 3 4 9401+ 3 4 4 11TotalDedicatedVehiclesThe five-seat car (BMW 3 Series) and the seven-seat multi-passenger vehicle (supplierto be confirmed) will include the following:- GPS (global positioning system) including navigation system;- Fuel card;- Insurance;- Driver handbook including venue route maps;- Congestion Charge; and- Vehicle Access and Parking Permits (VAPP).BMW 3 Series (NPC-dedicated car)BMW 318d Touring (NPC-dedicatedand NPC cycle car)NPCs competing in any of the Cycling disciplines will receive one additional vehicleper NPC. The vehicle will be equipped with a VAPP allowing access and parking atall Cycling discipline training and competition venues and the Villages.NPCs with competing athletes in Road Cycling events should prioritise the allocatedvehicle for Cycling training and must make this available for competition operations.NPCs will be required to present this vehicle no later than two days before the RoadRace competition in order for LOCOG to install a specific roof rack and radio. Moredetails about the installation process and location will be communicated at a laterstage.London 2012 – NPC Chefs de Mission Dossier146

NPC-dedicated vehicle management and usageVehicles will be available from 20 August to 12 September 2012 and can becollected after completion of the DRM from the Fleet Depot NPC (FDN), located in themulti-storey car park next to the main entrance of the Paralympic Village. Only theChef de Mission or an accredited NPC team official will be allowed to sign for andcollect the keys for the vehicles from the FDN and will be responsible for themthroughout the Games. Upon completion of the Games, all vehicles must be returnedto the FDN only. No drop-offs at any other location will be allowed.NPC-dedicated vehicles may be used for travel within the designated boundaries ofthe Paralympic territory, which includes all official competition and non-competitionvenues.Only NPC Assistants and accredited members of the NPC delegation are allowed todrive the vehicles. Please note that in the UK vehicles drive on the left-hand side of theroad.Should NPCs wish to self-drive, the following criteria will apply to the driver:- The driver must be aged over 21 but is recommended to be older than 25;- The driver must have provision of a full valid licence from country of origindesignated to drive a manual vehicle (please note some licences state automaticdrive only);- If the licence is not in English, then an international driving permit must beprovided (these are issued by national/territorial automobile associations);- The driver must sign the LOCOG disclaimer form certifying no drink- or drugrelatedconvictions within the last five years; and- The driver must abide by the terms and conditions of use of the dedicatedvehicles.All queries regarding NPC-dedicated cars can be directed to the Transport desk at theNPC Services Centre in the Paralympic Village.5.2.13 Vehicle Access and Parking Permits (VAPPs)NPC-dedicated vehicles will be equipped with a Village and Venues (VLV) P3 VAPP.This will allow them access and parking in Car Park 3 in all Villages and competitionand training venues. It will also allow access to a drop-off/pick-up load zone at PFHsLondon 2012 – NPC Chefs de Mission Dossier147

and the International Broadcast Centre (IBC)/Main Press Centre (MPC). An additionalDay pass is required for parking at the IBC/MPC, where there will be limitedavailability. NPCs should contact the Transport desk for any pertaining clarifications.NPC-dedicated cars include the congestion charge.Limited short-term car parking spaces will be provided free-of-charge to NPCs whowish to pick up their delegates at Heathrow Airport, provided the NPC vehicledisplays a valid Paralympic Vehicle Access and Parking Permit (VAPP). Furtherinformation will be provided in the Chefs de Mission Manual.NPC-dedicated and NPC Rate Card VAPPs will be transferable. Should an NPCtransfer the NPC-dedicated VAPP onto a non-LOCOG vehicle, the NPC will beresponsible for paying any Congestion Charge fees. Please refer to the CongestionCharge section (5.2.19).In addition, NPCs should provide the vehicle licence plate numbers of any NPCprivate/non-NPC-dedicated cars to the Transport desk at the NOC Services Centre.5.2.14 Vehicle permit check points and screeningTo access Paralympic venues, all vehicles will be required to pass through accesscontrol points. Depending on the vehicle’s destination, different access and controlmeasures will apply. These measures will include:Vehicle Permit Checkpoints (VPCs)The Vehicle Permit Checkpoints (VPCs) will be located at designated positions on theroad network surrounding the Paralympic venues. VPCs act as a filter to ensure thatonly authorised vehicles are allowed access to the venue. All vehicles must displaytheir VAPP, otherwise they will be turned away from the venue.Vehicle Screening Areas (VSAs)The Vehicle Screening Areas (VSAs) will be located on or near to the secure perimeterof the venue. All vehicles displaying the appropriate VAPP will be allowed to proceedthrough the VSA and into the venue but must first undergo security screening. LOCOGSecurity will determine the level of screening required for each transport system orservice. Vehicle passengers may be required to disembark from the vehicle.London 2012 – NPC Chefs de Mission Dossier148

Permit Check Points (PCPs) and Traffic Control Points (TCPs)The Permit Check Points (PCPs) will generally be located at the entry to a car park,load zone or staging area where the VAPP is checked by a member of the Transportteam to ensure access and/or parking is allowed. The Traffic Control Points (TCPs)manage traffic in highly congested areas.5.2.15 ParkingParking at all Paralympic venues will be extremely limited. Athletes and NPC teamofficials are strongly encouraged to use the LOCOG TA system as the most efficientway to travel to and from the venues. Long-term parking for sport equipment vehicleswill be provided for NPCs at or close to the following venues only: Eton Dorney,Greenwich Park and Weymouth and Portland (exact locations are yet to bedetermined).5.2.16 T2 and T3 transport servicesT2 serviceNPCs will receive one car and PFA/driver to share between the NPC President andthe NPC Secretary General. This is referred to as the T2 service.T2 vehicles are BMW 5 Series saloon cars and each vehicle will be equipped with amobile phone, GPS navigation system, driver route book and a VAPP allowing accessto all official Paralympic venues. The T2 service will be available from 07:00–23:00from 22 August to 12 September. The PFA will be available each day to work up to a10-hour shift, including meal and rest breaks. For every six days’ consecutive work,the PFA will be entitled to one day off. An additional PFA will be provided to cover thedays off. Outside of these hours, T2 clients may access the T3 service which will beavailable 24 hours a day.T2 vehicles will be able to travel to all destinations within the Paralympic territory,including all competition and non-competition venues.London 2012 – NPC Chefs de Mission Dossier149

T3 serviceThe T3 service will be available from 18 August – 12 September 2012 for all eligibleT2 and T3 NPC clients. The T3 service consists of shared car or coach services.The T3 car service with drivers will provide a taxi-style service available ‘on demand’or by reservation. The T3 service will be available ‘on demand’ at all competitionvenues from the end of competition until two hours post-competition or until theParalympic Family lounge is empty and medal presentations are completed. T3 willalso be ‘on demand’ at the PFHs and from the Paralympic Village during their coreoperational opening dates and hours.T3 NPC clients will also be able to book the T3 service through a reservation systemfor travel to other official destinations within the Paralympic Territory and to venuesoutside of their peak operational hours. Reservations will only be accepted for venueson the official T3 destination list. The T3 destination list is still under approval and willbe posted on The Exchange once it has been finalised.Bookings for the T3 service in accordance with the guidelines (that is, outside of ‘ondemand’ periods at venues) can be made via the Transport desks, which are locatedat the Paralympic Village, Paralympic Rowing Village and Paralympic Sailing Village,the PFHs, the IBC/MPC and in the Paralympic Family Lounges at all competitionvenues. Reservations can also be made via a dedicated reservation telephone hotline.To ensure service, reservations for London and out of London venues must be made atleast four hours before the service is required. For travel within Weymouth andPortland, reservations must be made 48 hours in advance.The T3 service will not be available for travel to Weymouth and Portland but aseparate T3 system will operate for travel within each city. NPC clients with T3transport privileges should contact the Transport desk to book transport services shouldthey wish to travel to the Sailing venue.In Weymouth and Portland, T3 travel will only be permitted to and from officialdestinations as per the T3 official destination list.The full T3 car service will operate from 07:00–23:00 between 22 August and 9September with reduced overnight services. From 20–21 August and 10–12September 2012, there will be a limited service from 07:00–19:00.London 2012 – NPC Chefs de Mission Dossier150

5.2.17 Rate Card vehiclesRate Card vehicles can be driven by accredited or non-accredited clients. However,the same criteria for self-driving of NPC-dedicated cars will apply.Vehicles will be available through the LOCOG Rate Card programme for a minimum23-day hire period, from 20 August to 12 September 2012, which can be increasedby seven-day increments from 2 July to 20 August 2012, subject to availability. Thevehicles available will be the BMW 3 Series car and BMW 5 Series car and a multipassengervehicle (supplier yet to be confirmed). All vehicles will feature:- GPS and navigation system;- Insurance;- Driver handbook including venue route maps; and- Congestion charge.NPC Rate Card vehicles must be collected and dropped off at the end of the hireperiod at the allocated depot. Drop-offs at other locations will not be permitted.Coaches will be available to hire through the Rate Card programme as per the detailsin the NPC Rate Card catalogue. Rate Card vehicles do not include VAPPs and thesemust be purchased separately.5.2.18 Rate Card VAPPsDepending on demand, NPCs may be able to purchase a fixed number of VAPPs.Details on VAPPs will be provided at a later date. NPC Rate Card VAPPs will allowaccess to Car Park 6 (P6). The VAPP price does not include the congestion charge.Rate Card VAPPs will be transferable.5.2.19 Congestion chargeThe London congestion charge is a fee for all motorists travelling within London’sdesignated Congestion Charging Zone (CCZ). The CCZ hours of operation are07:00–18:00, Monday to Friday. NPCs with private/non-LOCOG vehicles will beresponsible for registering on the Transport for London (TfL) website in order to pay thenecessary fees. Penalty charge notices will be issued for vehicles that have not paidthe congestion charge in advance. NPCs should refer to the TfL website:London 2012 – NPC Chefs de Mission Dossier151

www.tfl.gov.uk/roadusers/congestioncharging/default.aspx.The city map in section seven also shows the CCZ.5.2.20 Low emission standardsAny vehicles registered outside of Great Britain with more than eight passenger seats(cars, vans, buses, coaches, horse-boxes, motor caravans and HGVgoods vehicles) wishing to drive in London and being used to access London 2012venues must adhere to the Games Low Emission Venues Emissions Standards. NPCswill be responsible to register all those vehicles on the TfL database to validatecompliance with London Low Emission Zone (LLEZ) standards. LLEZ operates 24 hoursa day every day of the year. Penalty charge notices will be issued for non-compliantvehicles that fail to pay a daily charge by midnight on the next working day, or forvehicles not registered outside Great Britain and not registered on the TfL websitebefore entering the LLEZ. More details can be found at www.tfl.gov.uk/roadusers/lez.5.2.21 Public transportNPC accredited clients will be entitled to travel free of charge on the following modesof transport within zones 1–9 of the London public transport network over the courseof the Games.- London Underground (tube)- London Overground (rail)- Docklands Light Railway (DLR)- Bus- Rail- TramPlease note Heathrow Express, Gatwick Express and Stansted Express services are notincluded in zones 1–9.It is anticipated that NPC clients will also be able to travel free of charge on the HighSpeed Service (HSS) which operates 24 hours a day on Paralympic competition daysbetween St. Pancras International and Stratford International stations. This serviceprovision is currently being negotiated with the rail operating company.London 2012 – NPC Chefs de Mission Dossier152

The mechanism for how NPC clients will access free public transport and the exactdates of entitlement is still under development. Please note the inclusion of rail servicesin the entitlement is yet to be confirmed. An update on public transport operations andentitlement dates will be provided at the Chefs de Mission Seminar.5.2.22 TaxisBlack cab taxis and private hire vehicles will have a designated drop-off/pick-up pointat each official competition venue and official non-competition venue, including theParalympic Village, Paralympic Rowing Village and Paralympic Sailing Village. Taxisand private hire vehicles will not be provided free of charge.5.2.23 Branding on NPC vehiclesStandard manufacturer branding is permitted on vehicle(s) used by NPCs in the UKand for official Games purposes during the period of the London 2012 Games. Anyadditional manufacturer branding (for example, limited edition ‘look’ or corporateidentifiers) is not permitted. NPCs may, for identification purposes only, place the NPCemblem on these vehicle(s). The NPC emblem may not be placed next to or in closeproximity to any vehicle manufacturer branding or in a manner that may give theimpression of a commercial relationship (for example, sponsorship) between the NPCand the vehicle manufacturer.London 2012 – NPC Chefs de Mission Dossier153

5.3 Services for NPC Presidents and Secretaries General5.3.1 Paralympic Family HotelsThe Paralympic Family Hotel will be the Grange St Paul’s hotel. This hotel will housethe NPC Presidents and Secretaries General. In addition, IPC and LOCOG offices willbe housed in this hotel.Address:Grange St Paul’s Hotel10 Godliman StreetLondon, EC4V 5AJTel: +44 (0)20 7074 1000Fax: +44 (0)20 7074 1100www.grangehotels.com/hotels-london/grange-st-pauls-hotelIt is not currently anticipated that accreditation or a guest pass will be required toenter this hotel.The secondary Paralympic Family Hotel will be:Address:Grange City Hotel8-14 Cooper's RowLondon, EC3N 2BQTel: +44 (0)20 7863 3700Fax: +44 (0)20 7863 3701www.grangehotels.com/hotels-london/grange-city-hotel5.3.2 Paralympic Information and Transport DesksParalympic Information Desks will be situated in the lobby of the Grange St. Paul’sand Grange City hotels. Activities will include provision of Paralympic-relatedinformation and LOCOG secretariat services.Dates of Operation: mid/late-August to 10 September 2012 inclusive. The operatinghours are likely to be 07:00–23:00.London 2012 – NPC Chefs de Mission Dossier154

There will also be Paralympic Transport Desks at the Paralympic Family Hotels(Grange St. Paul’s and Grange City hotels). In addition, a transport desk will belocated in the Paralympic Family lounge in each competition venue.The Transport desks will provide the following services:- Schedule and service information;- Maps and transport guidance;- T3 reservation service;- Transport issue resolution; and- Paralympic Family dedicated vehicles issues and/or resolution.5.3.3 Transport servicesFor information on T2 services for NPC Presidents and Secretaries General and forParalympic Family Assistants/Drivers, please see section 5.3.6.There will be a coach shuttle service to and from the Opening and ClosingCeremonies. All members of the Paralympic Family will be required to use this service.T2 vehicles will not be permitted for use at these times.5.3.4 Paralympic Family Accreditation CentreThe Paralympic Family Accreditation Centre will be located within the Grange StPaul’s Hotel. It will be operational from mid/late-August to 10 September 2012inclusive. The operating hours are likely to be 07:00–23:00.5.3.5 Opening and Closing Ceremonies ticketsComplimentary tickets for the Opening and Closing Ceremonies for NPC Presidentsand Secretaries General will be distributed from the Paralympic Information Desk inthe Grange St Paul’s hotel on 28 and 29 August 2012 (hours of operation will beconfirmed at a later date). Please note that an accreditation card must be presented.Should a representative be sent to collect a complimentary ticket, the ParalympicInformation Desk must be informed in advance (details on this authorisation process tofollow).London 2012 – NPC Chefs de Mission Dossier155

Closing Ceremony tickets will be available for collection on 8 and 9 September underthe same conditions as Opening Ceremony tickets.5.3.6 Paralympic Family Assistant (PFA)The Paralympic Family Assistants (PFAs) are shared between NPC Presidents andSecretaries General with T2 transport privileges. The PFA will be a single volunteerwho will act as both Driver and Personal Assistant. They will work a 10-hour shift at atime to be agreed with their client between 07.00 and 23.00. After 10 hours, a T3service will be available for the client. The PFA will not have access to ParalympicFamily lounges or to Paralympic Family stands. When the client is at a venue,communication with the PFA/Driver will therefore be primarily by LOCOG-providedmobile phone.London 2012 – NPC Chefs de Mission Dossier156

5.4 International Dignitary ProgrammeThe LOCOG International Dignitary Programme (IDP) coordinates services forinternational dignitaries accredited in the NPC category, and their accreditedaccompanying guests and entourages.5.4.1 International dignitaries (NPC Category)The following are eligible for accreditation under the IDP:- Head of State or Sovereign plus one guest and two entourage members- Head of Government plus one guest and two entourage members- Minister responsible for Sport (or other Government official responsible for sportfor individuals with a disability) plus one guest- Other prominent Government officialsNPCs may invite and accredit up to three international dignitaries for the London2012 Paralympic Games.The diplomatic Head of Mission in London can be accredited only if, and for as longas, the corresponding Head of State or Sovereign is accredited and present at theGames. This is in addition to the permitted two entourage accreditations.Accreditation will include access to all sports venues, ‘White, 6, O seating area’ zoneaccess and T3 transport service (except for entourage members and diplomatic Headsof Mission). For details of accreditation categories and access entitlements, please seesection 3.1.10.5.4.2 Visit Officers (VOs)The recruitment and training of Visit Officers (VOs) will be a collaborative endeavourbetween LOCOG and the Foreign & Commonwealth Office. VOs, who will beassigned to Heads of State or Government accredited in the NPC category, will helpwith arrival and departure arrangements as well as programme coordination.Assignment of VOs will take place in spring 2012 and will aim to match, whereverpossible, VOs’ language skills with our guests’ language needs.London 2012 – NPC Chefs de Mission Dossier157

VOs will make contact with their Diplomatic Missions in good time before the Gamesto make arrangements for arrival, collection of Pre-Valid Cards and other operationalmatters.5.4.3 Dignitary Assistants (DAs)Dignitary Assistants (DAs) will be assigned to Ministers responsible for Sport and tosome domestic dignitaries. Their role will be to help with programme coordination aswell as arrival and departure arrangements of Ministers responsible for Sport.Assignment of DAs will take place in spring 2012 and will aim to match, whereverpossible, DAs’ language skills with the language needs of Ministers responsible forSport.5.4.4 Complimentary tickets for the Opening and Closing CeremoniesHeads of State or Government and their accredited guests, Ministers responsible forSport and their guests accredited in the NPC category, as well as other prominentGovernment officials, will receive complimentary tickets for the ceremonies. Thesedignitaries will be seated in the NPC stand.Members of the entourage accredited in the NPC category, as well as Heads ofDiplomatic Mission, must purchase tickets if they wish to attend the ceremonies. Therewill be a limited number of tickets available for purchase per Head of State orGovernment attending each ceremony. These tickets will be for the public seatingarea.More details of the ticketing aspects for dignitaries, including eligibility, allocation anddistribution, will be provided at a later date.5.4.5 AccommodationLOCOG has offered each NPC the opportunity to reserve rooms for its dignitaries.Dignitaries whose NPCs have requested rooms will be accommodated in four-star andfive-star hotels.London 2012 – NPC Chefs de Mission Dossier158

5.4.6 TransportHeads of State or Government and Ministers responsible for Sport, as well as theirguests accredited in the NPC category, are eligible for T3 transport. Missions wishingto use their own vehicle to transport their Head of State or Government and Ministersresponsible for Sport will need to apply for Vehicle Access and Parking Permits(VAPPs) to gain access to the Paralympic Route Network (PRN) and to venues.However, because of limited parking at venues, access to VAPPs will be restricted.Transport for international dignitaries to the Opening and Closing Ceremonies will beby coach only, travelling securely to the Olympic Park from a point in central Londonto ensure prompt and efficient arrival and departure.5.4.7 Accredited dignitary arrivals and departuresFor some time before and during the Games, London Heathrow, the official Port ofEntry for the London 2012 Paralympic Games, will be operating at full capacity andwill not be able to accept private bookings and as such LOCOG would encouragedignitaries to arrive and depart on scheduled flights. Private flights will need to bebooked into other airports in the south-east of the UK. Please note that arrival anddeparture services will not be provided at these airports.The UK Department for Transport has published a brochure which lists the alternativeairports across the south-east of England and the facilities that they have to offer,along with contact details. A copy of this brochure is available on the Protocol pageof The Exchange. As there is likely to be strong demand, we recommend earlybooking to secure slots and parking at an airport.London 2012 – NPC Chefs de Mission Dossier159

5.5 SecurityThe UK Government has ultimate national responsibility for the delivery and funding ofthe safety and security aspects of the London 2012 Paralympic Games in line withguarantees signed during the bid process.The Home Office will coordinate all matters of security and the emergency services,whereas LOCOG has responsibility for the design, implementation and operation ofsecurity measures for Games venues, with principal responsibility resting with theSecurity and Resilience Department (S&RD), but working in close partnership withother key functional departments.LOCOG has engaged with the relevant UK and international security bodies to ensurethat crucial state-of-the-art security concepts for both competition and non-competitionvenues are built into each venue overlay design where appropriate.An example of this is the implementation of the ‘island site’ principle where everythingis searched and secured before the Games begin. At this point, no personnel, vehiclesor materials are able to enter the venue without the correct accreditation and securityscreening.5.5.1 The role of LOCOG Security versus other agenciesLOCOG Security’s principle responsibility is the provision of ‘in-venue’ security.LOCOG will work with all other security and emergency services to provide thegeneric venue protective security overlay to ensure a common understanding andapproach. This will ensure:- there is a cohesive and coordinated approach to security;- security is integrated into all areas of planning; and- an effective and discreet security operation is delivered.LOCOG has employed a dedicated Client Services Security Manager to answer anyspecific queries that NPCs may have in relation to LOCOG Security.LOCOG Security works in partnership with:The Olympic/Paralympic Security Directorate – part of the UK Home Office, itimplements the national strategy and manages the security programme.London 2012 – NPC Chefs de Mission Dossier160

The Olympic and Paralympic Coordination Team (OPC) – the OPC acts as thecoordinating lead for the police service and maintains an oversight on the planning,development and implementation of policing arrangements.The International Liaison Unit (ILU) – the main function of the ILU is to engage with theinternational (and diplomatic) community to report and reassure on safety and securityissues.The Olympic Delivery Authority (ODA) – the public body responsible for developingand building the new venues and infrastructure, and designing safety and securitymeasures to statutory requirements in consultation with security partners.Security workshops and conferences have been arranged with LOCOG’s securitystakeholders. The first London 2012 International Safety and Security Conference tookplace on 16–17 March 2011. This conference will be followed by two otherconferences: the second from 21–23 November 2011 and the third in May or June2012. Information regarding these conferences will be posted on The Exchange.5.5.2 Venue lockdown and security sweepAll Paralympic venues will undergo a security search conducted by specialist policesearch teams to ensure that they are free from any prohibited or hazardous items thatmay pose a threat to the security and safety of the venue and its occupants. Thesecurity search will be completed prior to the commencement of training, competitionand operations. At the conclusion of the security search, the venue will be in a state oflockdown.Venue lockdown refers to the time when the secure perimeter is enforced. Venueaccess points will be initiated and the physical and technological security controls willbe fully operational (for example, CCTV, perimeter intrusion detection, securitylighting, and security patrolling). At this point, no personnel, vehicles or materials willbe able to enter the venue without the correct accreditation and security screening.5.5.3 Security at the Paralympic VillagesEntry to and from the Villages during the Paralympic Games will be by way of theElectronic Access Control system, which will provide up-to-date accreditation validity inLondon 2012 – NPC Chefs de Mission Dossier161

conjunction with security checks. Accreditation and search regimes will be completedon every entry and re-entry to the Villages.5.5.4 Security at competition venuesEach venue is divided into security zones inside and outside the secure perimeter thathave distinctive operations and functions. The zones will each comprise an integratedsecurity system comprising elements such as security fencing and barriers, perimeterintrusion systems, security lighting, CCTV, hostile-vehicle mitigation, and police andsecurity patrols as appropriate.It will also include gates, electronic access control points and appropriate measuresfor other interfacing elements such as waterways. Vehicle Permit Checkpoints (VPC),Vehicle Screening Areas (VSA) and Pedestrian Screening Areas (PSA) will feature inthe physical systems at each venue. Displaying the appropriate permit or accreditationwill be required to access these areas.Specific requirements for the physical security for each venue are developed byLOCOG Security in partnership with the law enforcement agencies.For athletes and NPC team officials, entry to venues will be controlled by the ElectronicAccess Control system which will check presented Accreditation Passes for validity andvenue privileges. This will be augmented with visual security checks and searches.5.5.5 Security at training venuesLOCOG Security will also implement a level of overlay at the training venues followingdetailed risk assessments. Athletes and NPC team officials will be required to displaythe appropriate accreditation in line with the Games accreditation policy and visualchecks and searches will operate using security guards.5.5.6 Security in transitLOCOG is working with the police forces and highway authorities to ensure securityand enforcement of the Paralympic Route Network (PRN). In addition, the AthleteTransport (TA) system buses will be fitted with vehicle-tracking technology which willallow LOCOG to monitor bus movements and respond accordingly.London 2012 – NPC Chefs de Mission Dossier162

Where TA system vehicles run from within one secure perimeter to another using thePRN, athletes and NPC team officials will not be required to disembark the vehicle forpersonal screening. However, TA system vehicles will be required to stop briefly at theVSA for external screening (this is not expected to take longer than two minutes).This process will apply to all journeys from the Paralympic Village to competitionvenues and back again.Athletes and NPC team officials returning from competition venues to the ParalympicVillage will be required to disembark the TA system vehicle for personal screening,after being dropped off at the Transport Mall. They will not be required to disembarkthe vehicle at the VSA when entering the Olympic Park.NPCs looking to access or park their own vehicles (with VAPPs) within the secureperimeter of a venue should expect to be stopped at the VSA and passengers will berequired to go through personal screening.5.5.7 Prohibited ItemsItems that are considered prohibited at the London 2012 venues and ParalympicVillages include:- explosive devices and explosive materials;- firearms;- ammunition;- knives (with exclusions listed below);- incendiary devices;- hazardous substances under the Dangerous Goods Act (such as chemicals,irritants and gas canisters);- fireworks and other pyrotechnics;- laser pointers;- personal protection sprays;- offensive implements (that is, anything made or adapted to cause injury to aperson), for example, crossbows; and- substances banned under the Misuse of Drugs Act.In addition to the list above, items that have the appearance of a prohibited item (forexample, replica firearms, hoax improvised explosive devices), whether capable ofcausing actual harm or not, will be prohibited.London 2012 – NPC Chefs de Mission Dossier163

Athletes will be permitted to bring liquids into competition venues and the ParalympicVillages.Non-criminal prohibited items that are reasonably required for specific Games-relatedactivities (that is, specific sport equipment, contractors’ tools, etc.) will be admitted inParalympic venues at designated accredited entry points.London 2012 – NPC Chefs de Mission Dossier164

5.6 Medical services5.6.1 Paralympic Family medical careHospital and ambulance services will be provided free of charge by the UK NationalHealth Service (NHS) from 20 August to 12 September 2012 for acute illnesses andinjuries or acute exacerbations of pre-existing illnesses or injuries. Treatment of stable,pre-existing conditions will not be covered under this agreement. Paralympic Familymembers covered under the agreement will include all NPC, A and P accreditations.5.6.2 Private health insuranceNPCs should obtain private medical insurance outside the time period defined aboveand for non-accredited NPC delegation members or accredited members that are notcovered by Paralympic Family Medical Care.5.6.3 Repatriation insuranceLOCOG will provide repatriation insurance from 20 August to 12 September 2012for the above mentioned groups. This insurance will provide free air travel home, withaccompanying medical specialists if necessary, and also the cost of bringing a relativefrom overseas to be with the sick person. In the event of death, repatriation insurancewill cover the cost of transporting the body home. Arrangements will be coordinatedby LOCOG.5.6.4 Malpractice insuranceLOCOG will not provide malpractice insurance to NPC health care personnel.5.6.5 Games-time medical servicesPlease refer to sections on medical services provided at the Paralympic Village (section4.2.8), the Paralympic Rowing Village (section 4.4.7) and the Paralympic SailingVillage (section 4.5.7).London 2012 – NPC Chefs de Mission Dossier165

Emergency services will be available 24 hours per day and all other services from07.00–23.00 depending on demand. A number of services will be available on anon call basis. The Polyclinics will be open from 20 August 2012 – 12 September2012.NPC Doctors will be able to request imaging and laboratory services and discussresults with LOCOG medical services clinicians. The imaging reporting room in themain Polyclinic is available to team doctors for review of scans and films.Referrals to hospitals can only be made by LOCOG medical personnel. NPC Doctorswill be able to accompany team members and discuss management with the admittingdoctor in the hospital.5.6.6 Venue medical servicesMedical facilities will be provided at competition, training and other official venues.Athlete and spectator services will be stocked with appropriate equipment, suppliesand medication and will be staffed by experienced medical personnel. Ambulances,staffed by paramedics and technicians, will be stationed at competition and some noncompetitionvenues.Competition and training venuesEmergency services and sports medicine for ill and injured athletes and NPC teamofficials will be available at each competition and training venue. These services willbe provided by physicians and therapists (physiotherapists and/or sports massagetherapists).Field-of-play responseAthletes injured on the field of play during competition or training will be evaluated onsite. If necessary, they will be retrieved from the field of play and transported to theathlete medical room, polyclinic or hospital as appropriate. Field-of-play response willabide by IPSF rules.London 2012 – NPC Chefs de Mission Dossier166

Spectator medical servicesSpectator medical services will be provided at competition venues for ParalympicFamily members, press, broadcast, marketing partners, contractors, workforce andspectators. Physicians, nurses and first responders will provide this service.Paralympic Family HotelsThe Paralympic Family Hotel – the Grange St Paul’s – will have a 24-hour primarycare facility staffed by doctors and experienced nurses. NPC Presidents andSecretaries General will have access to this facility.5.6.7 Medical transportAmbulances will be stationed at competition venues and some non-competition venuesduring medical services operational hours. Arrangements to summon ambulancesurgently have been developed with the ambulance service nationally. All medicaltransport will be coordinated by LOCOG Medical Services. Alternative forms oftransport will be utilised if clinically appropriate.5.6.8 Paralympic Family hospitalsAthletes and NPC team officials, who require services beyond the capabilities of thepolyclinics, will be transported to Homerton Hospital in London, or the designatedhospital in all other competition towns and cities. Designated hospitals for the pressand broadcast and other Paralympic Family members have also been identified andany planned transfer will be coordinated by LOCOG Medical Services. However, insome instances it may be more appropriate to transport the patient to another hospital.Designated Paralympic hospitalsClient GroupHomerton University Hospital NHS Foundation Trust Athletes and NPC team officialsUCL Hospitals NHS Foundation TrustParalympic FamilyBarts and The London Hospitals NHS TrustAll Client Groups for TraumaPress and BroadcastDorset County Hospital NHS Foundation Trust[Weymouth and Portland]All Client GroupsHeatherwood and Wexham Park Hospitals NHSFoundation Trust [Eton Dorney]All Client GroupsLondon 2012 – NPC Chefs de Mission Dossier167

5.6.9 Access to medical services outside of LOCOG venuesIn an emergency, the UK emergency services can be contacted by dialling 999. NPCaccreditedpersonnel should not access NHS family practice services during theGames-time period.5.6.10 Public health servicesPublic health services including, but not limited to, disease surveillance, communicabledisease control, health protection (such as food, water and air quality) will be in placethroughout the whole country.Vaccinations are not required for entry to the UK.In the UK, smoking is prohibited in enclosed buildings that are open to the public orare used as a place of work. All competition and training venues will be non-smokingareas.5.6.11 Team physician registration to practice in the UKTeam physicians will need to register with the UK’s General Medical Council (GMC)under a special arrangement for the Games. This is free of charge and enablesphysicians to provide services to their teams for the duration of the Games.Should registered team physicians wish to treat members of other delegations abilateral agreement will be required between the NPCs concerned. The form for this isavailable upon request.Team Physicians will be able to accompany team members to hospital and discussclinical management with the hospital medical teams. The clinical responsibility restswith the admitting physician and only reverts back to the Team Physician on dischargefrom hospital.5.6.12 NPC medicinesPlease refer to the London 2012 Customs and Freight Forwarding Guide which givesdetails on importing and exporting medicines into the UK.London 2012 – NPC Chefs de Mission Dossier168

5.7 Anti-DopingLOCOG is committed to delivering a world-class anti-doping programme during theLondon 2012 Paralympic Games. Under the authority and direction of the IPC, theLOCOG anti-doping programme will ensure the integrity of sport is upheld and protectthe rights and health of the athletes.LOCOG’s anti-doping programme will:- deliver an unprecedented number of sample collections, including 1,250 bloodand urine samples;- plan and execute an intelligent Test Distribution plan that includes 19 DopingControl Stations in competition and non-competition venues;- conduct testing anytime and anywhere without prior notice from 22 August to 12September 2012;- adopt world-class collection procedures consistent with the IPC Anti-DopingCode*, including 120 Doping Control Officers from around the world, 40 BloodCollection Officers and 400 Chaperones, who will be trained and given specificexperience through the test events, the London Prepares series;- perform state-of-the-art analysis at the GlaxoSmithKline facility operated by theWADA-accredited laboratory of King’s College, located 20 miles from theOlympic Park, with the capacity to analyse 400 samples a day and report‘negative’ results to the IPC within 24 hours; and- have proactive involvement with sports and public authority legislators in the UK toensure that anti-doping regulations are maintained and that NPCs are able toratify and pay for national records by requesting a sample collection.LOCOG will ensure that workforce assigned to the Paralympic Games receive specifictraining on the modifications required for Paralympic athletes. LOCOG will alsoprovide opportunities for workforce to attend Paralympic events in the UK prior to theParalympic Games in order to develop familiarisation with events and athletes. Finallya Paralympic Transition Workshop will be held in advance of the opening of theParalympic Village to refresh the training previously provided.5.7.1 Pre-Games educationLOCOG will facilitate anti-doping education for athletes and NPCs participating in theLondon test events and will provide NPCs with information pertinent to the IPC Anti-Doping Code, which will be made available in English.London 2012 – NPC Chefs de Mission Dossier169

LOCOG encourages NPCs to take proactive and comprehensive measures to ensureathletes are best prepared for their anti-doping responsibilities. This includes ensuringthat athletes, support personnel (for example, coaches) and medical staff are informedof the:1. Anti-doping rules and procedures that will be in place during the Games*2. World Anti-Doping Code 2012 Prohibited List*3. Risks associated with supplement use4. Athlete Whereabouts requirements*5. Therapeutic Use Exemption (TUE) requirements*6. Importance of drug-free sport*The IPC Anti-Doping Code will apply to the London 2012 Paralympic Games.Accompanying these rules will be detailed procedures for Therapeutic Use Exemptionsand Athlete Whereabouts as well as testing protocols, compiled in the London 2012Paralympic Games Doping Control Guide (available from September 2011).NPCs may also work closely with their National Anti-Doping Organisations (NADOs)and Regional Anti-Doping Organisations (RADOs) to ensure that long-listed athletesare subject to increased out-of-competition testing in the lead-up to the 2012Paralympic Games.London 2012 – NPC Chefs de Mission Dossier170

5.8 Ceremonies5.8.1 Opening and Closing CeremoniesThe London 2012 Paralympic Games Opening Ceremony will be held at the OlympicStadium on 29 August 2012. The Closing Ceremony will be held at the OlympicStadium on 9 September 2012.Full details regarding the operations of the ceremonies and athlete transfer process willbe provided at the Chefs de Mission meetings in the Paralympic Village. The planningfor this process is underway and is happening in consultation with LOCOG’s Athletes’Committee and the IPC.Athletes from the Paralympic Rowing Village and Paralympic Sailing VillageLOCOG will transfer athletes staying at the Paralympic Rowing Village and theParalympic Sailing Village to the Paralympic Village by coach where they will jointheir teams prior to their transfer to the Olympic Stadium.Athletes’ ParadeAccreditation checks will take place before athletes and NPC team officials leave theParalympic Village. As with previous Games, under the supervision of the IPC,uniforms will be checked for compliance with IPC Identification guidelines prior toathletes and NPC team officials marching in the stadium. Athletes and NPC teamofficials will not be permitted to carry any equipment or objects which are not part ofhis/her uniform.Return to the Paralympic VillagesFollowing the ceremony, athletes will return to the Paralympic Village escorted by NPCAssistants. LOCOG will provide coach services for athletes returning to the ParalympicRowing Village after the ceremony. Return services for athletes to the ParalympicSailing Village are yet to be defined.Early departuresFor athletes wishing to leave the ceremonies early after the parade, those residing inthe Paralympic Village may return accompanied by NPC Assistants at a designatedLondon 2012 – NPC Chefs de Mission Dossier171

time. For those residing at the Paralympic Rowing Village, an early departurescheduled bus service will be provided from the Paralympic Village Transport Mall.Food and refreshments will be provided during athlete marshalling and water will beprovided en route to and in the Olympic Stadium where accessible bathrooms willalso be available. The Main Dining Hall will be open 24 hours and will be preparedto handle high demand, allowing athletes and NPC team officials with diningprivileges to eat prior to and following the ceremonies.5.8.2 Victory CeremoniesThe Victory Ceremonies will take place in the competition venues for each disciplineand will involve the presentation of a medal and a bouquet of flowers, the raising ofthe appropriate flags and the playing of the anthem of the gold medallist. Ceremonieswill be conducted in English.Medal boxes and victory diplomas will be distributed through the NPC Services Centrein the Paralympic Village.5.8.3 Team Welcome CeremoniesSee section 4.2.15 for information on Team Welcome Ceremonies.London 2012 – NPC Chefs de Mission Dossier172

5.9 Press services and facilities5.9.1 Press Operations – provider of press services and facilitiesLOCOG’s Press Operations team is responsible for providing a full range of servicesto accredited written press, photographers and non-rights holding broadcasters toenable them to cover the Paralympic Games in an efficient and problem-freeenvironment.5.9.2 Timelines27 January 2012 Press by Number forms distributed to all NPCs17 February 2012Deadline for NPCs to return completed Press byNumber forms29 February 2012 Press by Name forms distributed to NPCs27 April 2012Deadline for NPCs to return completed Press byName formsJune 2012Pre-Valid Cards distributed to NPCs and IPCPrior to competitionPre-Valid Cards distributed by NPC/IPC to mediaorganisations18 August – 21 August 2012Main Press Centre closes for transition fromOlympic to Paralympic Games22 August 2012 Main Press Centre opens for Paralympic Games29 August – 9 September Main Press Centre 24-hour operations begin13 September 2012 Main Press Centre closes14 – 18 September 2012 Load out5.9.3 Press accreditationA total of 2,500 members of the press are expected to be accredited for the London2012 Paralympic Games, representing news organisations that have been selected byNPCs worldwide.Press accreditation occurs in two steps:Step 1 (Press byNumber) January –February 2012Each NPC designates the press organisationswithin its borders, according to criteriaspecified by the IPCDeadline:17 February2012London 2012 – NPC Chefs de Mission Dossier173

Step 2 (Press byName) February –April 2012Each NPC reviews, approves and submits toLOCOG the press accreditation application ofeach individual member of the press who willbe accredited.Deadline:27 April2012In June 2012, LOCOG will mail the Pre-Valid Cards to the NPCs, asking that they beforwarded to their press organisations. The Pre-Valid Cards can be used as an entryvisa to the UK with a valid passport.Please refer to section three for further details on Press accreditation.Non-accredited mediaLondon & Partners (formerly Visit London) will be managing the London Media Centrefor non-accredited media. Non-accredited media who wish to come to London duringthe Games to cover related news should contact Mark Howell at London & Partners(mhowell@londonandpartners.com).5.9.4 Main Press Centre (MPC)The MPC is located in the north-west corner of the Olympic Park in Stratford, adjacentto the Media Transport Mall, Catering Village and the International Broadcast Centre(IBC). A High Street adjacent to both the MPC and IBC will accommodate a number ofretail services that will service all accredited media. These services will include ageneral store, a courier service, a bank and a merchandise store.The MPC is approximately 2km from the Paralympic Village entrance and can bereached by loop road shuttle bus (approximately seven minutes) or on foot(approximately 25–30 minutes).MPC facilities and servicesAt the entrance of the MPC the media will find the main help desk staffed byvolunteers cross-trained by both Press Operations and Language Services.The MPC will have a press workroom and a photo workroom (each with its own helpdesk) with workstations that are pre-cabled for power and internet connectivity. Acamera loan and repair service will be situated near the photo workroom, with arange of services for accredited photographers.London 2012 – NPC Chefs de Mission Dossier174

The Technology help desk, Spectrum licensing office and Press Rate Card team will bebased in the Service Centre on the first floor.In addition to the Catering Village (where up to 2,500 members of the media can eatat once), there will be coffee and snack kiosks located on each floor, a trolley servicefor light snacks across all floors, and a bar on the ground floor.MPC accessBoth press (zone 4, by default all E category) and broadcasters (zone 5) have accessto the MPC, as well as any accredited individual with ‘MPC’ on his or her PIAC.Individuals accredited for the MPC can request MPC Guest Passes by filling in anonline form at least 24 hours in advance. All Guest Passes are non-transferable andvalid for one day only. There will be three Guest Pass offices, one located near theMedia Transport Mall, one in the common domain near the access point to the MPC,and one near Stratford International railway station.MPC private office spaceNPCs and press organisations can rent private office space in the MPC if spacepermits. The deadline to provide the Press Operations team with your Intent to Rentform was 27 July 2011 and orders must be placed via the Press Rate Card by 29February 2012. Please note that the Press Rate Card is separate from the NPC RateCard.NPCs that require office space but have not yet requested it and/or would like torequest access to the Press Rate Card website should emailpressratecard@london2012.com.NPCs should place orders via the Press Rate Card for furniture, equipment andtechnology in their MPC office.MPC media conferencesThe MPC will have three media conference rooms, the largest of which will seat 400people. As per IPC guidelines, daily IPC/LOCOG briefings and NPC mediaconferences will be held at the MPC in the main conference room, with simultaneousinterpretation for Chinese (Mandarin), French, Japanese, Russian and Spanish.London 2012 – NPC Chefs de Mission Dossier175

MPC media conference bookingBookings for all conference and interview facilities will be arranged through theMPC Media Conference Manager at the booking office or by emailingconferencebookings@london2012.com.An interview room with couches and backdrops for television one-to-one interviews willbe located nearby and available on a first come, first served basis.Athletes attending media conferences at the MPCAs an athlete will not automatically have MPC access, a Guest Pass will be needed.The IPC will give a quota of permanent MPC Guest Passes to NPC Press Attachés inorder to facilitate their athletes’ entrance to the MPC. If lost, these cannot be replaced.Athletes can access the MPC in the following ways:- On foot from the Common Domain;- Via a dedicated MPC shuttle which will run between the media drop-off point atthe Paralympic Village and the MPC (by appointment); or- Driven in an NPC vehicle with a Vehicle Access and Parking Permit (VAPP) and bedropped off at the MPC’s VIP entrance.Media conference VIPs (top-table speakers and accompanying persons) will enter theMPC via the lower ground floor using the media conference VIP entrance. Their nameswill be on a pre-approved list that allows them access to the MPC. Once throughsecurity screening, they will be escorted to the green room where they can wait untilthe conference begins.MPC transport and parkingThe Media Transport Mall will be one of two hubs for the Media Transport System.The Media Transport Mall will include:- Service to all London competition venues (the purchase of tickets to Weymouthand Portland will be facilitated by the Transport help desk located in the lobby ofthe MPC although media will book and pay for their rail/flight tickets); and- Loop road service around the Olympic Park.London 2012 – NPC Chefs de Mission Dossier176

The Media Transport Mall will also have parking spaces for vehicles with VAPPs.5.9.5 NPC Press Attaché briefingFrom 11:00 on 27 August 2012, the IPC will host a briefing for all NPC PressAttachés in the MPC. It is essential that all Press Attachés attend this briefing.5.9.6 Venue Media Centres (VMCs)Competition venuesThere will be VMCs at all competition venues with a help desk, press and photoworkrooms, food and beverage services and a lounge area.The VMC will open three hours before the start of competition and will remain openuntil four hours after competition has concluded.Press Operations will organise and run post-event media conferences. NPCs may hosttheir own media conferences in the venues in the three days prior to competition.NPCs must book these through the venue media conference team at the venue.Training venuesAt training venues there will be no dedicated working facilities for the media, but therewill be an area to watch training and to conduct interviews.Paralympic VillageThe VMC at the Paralympic Village, adjacent to the Guest Pass Office in the VillagePlaza, will offer the same services as a VMC at a competition venue. Venue PressOperations will manage the media guest pass requests for access to the Village Plazaand guest passes will be distributed from a dedicated media desk in the Guest PassOffice.There will be two media tours of the Paralympic Village, on the mornings of 25 and26 August 2012. Exact times of the media tours will be communicated in due course.In addition, NPCs may request guest passes for the press to access the ResidentialZone, accompanied by a representative of the NPC and using NPC’s daily guest passLondon 2012 – NPC Chefs de Mission Dossier177

quota (see section 4.1.7). Filming in the Paralympic Villages is only permitted withinthe NPC’s allotment.It should be noted that no media guest passes will be available for the ParalympicRowing Village or Paralympic Sailing Village.NPCs can book the media conference facilities in the Paralympic Village VMC from22 August 2012. There are two media conference rooms (capacity of 100 and 50)and two interview rooms.5.9.7 Mixed ZonesIn competition venues, Press Operations will run the general part of the Mixed Zones,where the press will seek to interview athletes (and in some instances coaches) as theyleave the field of play. All athletes will be guided through the Mixed Zone, but will notbe obliged to speak. The IPC and LOCOG will distribute armbands to NPC PressAttachés at the NPC Attaché briefing to enable them to work on the athletes’ side ofthe Mixed Zone in the general (i.e. non-broadcast) part of the Mixed Zone (seebelow).Order of interviewsThe IPC has determined the order of interviews in the Mixed Zones. Athletes will firstpass through the broadcast area of the Mixed Zone before reaching the press area.Broadcast interviews will be limited to one minute per athlete at busy times to ensurethe athlete has time to talk to the press before exiting the Mixed Zone. If the MixedZone is not busy, the time limit can be extended. For some sports that attract highmedia interest, microphones will be provided in the press area.Coaches of team and combat sports who are normally positioned on the field of playwill be requested to pass though the Mixed Zone for interview possibilities.In the press section of the Mixed Zone, the host national news agency (PressAssociation) and the Paralympic News Service (PNS) will have a prioritised,dedicated space at the start.PNS reporters will work in the Mixed Zone to gather athlete comments that will beuploaded to Info + and distributed as flash quotes in the VMCs. The PNS reporters willbe identified with a bib.London 2012 – NPC Chefs de Mission Dossier178

Mixed Zone operationsMixed Zone access will be restricted to:- Competing athletes;- Rights-holding broadcasters;- E categories (E for written press, EP for photographers and ENR for non-rightsholdingbroadcasters without recording devices or equipment);- Press Operations staff with appropriate accreditation for access;- Language Services staff with appropriate accreditation for access;- Doping Control staff with appropriate accreditation for access;- OBS staff; and- IPC media operations staff.NPC Press Attachés working in the Mixed ZoneNon-transferable armbands will be given to registered and approved NPC PressAttachés to enable them to access the athlete pathway in the press section of theMixed Zone only, and only when their nation’s athletes are competing. The IPC andLOCOG will issue the armbands during the NPC Press Attaché briefing on 27 August2012. Press Operations will manage the Mixed Zone and access to it. NPC PressAttachés should identify themselves promptly in order to ensure smooth operations.Press Attachés will be required to abide by the following agreed rules of conduct inthe Mixed Zone:- The role of the Press Attaché is to assist in the free and functional flow of theathlete from his or her NPC through the press section of the Mixed Zone, offeringas many interview opportunities as possible with the press;- Press Attachés will respect the protocol order of the Mixed Zone. The Mixed Zoneat the Paralympic Games is international in nature and the Press Attaché is toprovide assistance with his or her athletes to ensure they answer questions fromany press organisation. Press Attachés will not give priority or preference to theirdomestic organisations over others;- Press Attachés will not attempt to influence an athlete to avoid any particularbroadcast or press organisation;- The Press Attaché should attempt to make sure that the interviews are conducted inthe right timeframe so that all the media in the Mixed Zone can get comments fromthe athlete in a timely manner;London 2012 – NPC Chefs de Mission Dossier179

- Press Attachés will conduct themselves in an appropriate and professional mannerand follow the guidelines established by the IPC;- Press Attachés will follow the instructions and directions of the Mixed Zone TeamLeaders at all times, including vacating the Mixed Zone if requested.Prime events tickets for pressIn London the prime events will be the Opening and Closing Ceremonies (plus anyother session the IPC deems ‘high demand’) and a ticket will be required in addition toaccreditation to access the venue. LOCOG Press Operations will distribute tickets tothe NPC Press Attaché, or nominated representative if there is no Press Attaché, fromits office in the MPC only.Paralympic News Service (PNS)The PNS team will collect flash quotes from the athletes and provide highlights ofmedia conferences and other relevant competition-related information for use by themedia. These will be centrally edited and then uploaded on to the Info + system.LOCOG’s PNS has outsourced the provision of participant biographies to the IPC.Queries relating to biographies and historical results should be directed to EvaWerthmann, IPC Media Operations Manager.It is, of course, in the best interests of all concerned that the biographies for London2012 are of the highest possible quality and we would be very grateful for anyassistance NPCs are able to offer.As with previous Games, all NPCs have the right to apply for access to the messageboard section of Info + , which will allow them to post messages on the Games-timeinformation system. This is particularly useful in terms of allowing NPCs to contact theirnational media in a timely and targeted fashion.With the introduction of myInfo + it will be possible at London 2012 for NPC PressAttachés to cut and paste press releases and other material, rather than re-keying ashas previously been the case. This will make the message board far easier for PressAttachés to use.NPCs interested in using the message board will need to register their details to gainaccess to the system. Registration forms will be sent out approximately 12 monthsbefore the Games.London 2012 – NPC Chefs de Mission Dossier180

5.10 Ticketing and spectator accessLOCOG is committed to filling all competition venues to capacity with fans who willsupport the athletes and who want to be part of the world’s greatest celebration ofsport. Part of this ambition includes delivering a high-quality ticketing experience forclients and spectators alike, while ensuring that official ticket entitlements are fairlysold, distributed and verified according to Paralympic rules.In August 2011, all NPCs will be informed of their initial allocation of tickets using theLondon 2012 Client Ticket Portal (CTP). The additional order period in the accountcycle, will start in October 2011 and will end on 31 January 2012, allowing NPCs toorder additional tickets subject to availability. During the additional order period, theCTP will have indicators that will help NPCs and their Authorised Ticket Resellers(ATRs) understand what sessions and what specific ticket categories have availabletickets. The full LOCOG NPC Ticketing Guide is available to download from the CTPand can also be found on the Ticketing page of The Exchange.On 9 September 2011, tickets for the Paralympic Games will go on sale to thegeneral public in the UK and countries belonging to the European Economic Area(EEA). The NPCs and ATRs of all territories can also begin sales to their own public atthe same time. LOCOG aims to give as many people as possible the chance to attendthe Paralympic Games, which is why tickets have been made available to everyone atthe same time.NPCs that have not entered into a specific ticketing agreement with LOCOG canaccess Paralympic Games tickets through the IPC’s official ticket sales portal atwww.paralympictickets.com. This website services more than 100 countries worldwideand can be used by NPCs for your own ticket needs or for communication to thegeneral public in your respective territories.5.10.1 Timelines31 October 2011 First ticketing payment due from NPCs (50%)31 January 2012 Deadline for NPCs to return up to 30% of their Confirmed InitialAllocation, in accordance with the terms of the Ticket SalesAgreement (TSA)29 February 2012 Final ticketing balance payment due from NPCsMay-June 2012 Distribution of tickets to NPCsLondon 2012 – NPC Chefs de Mission Dossier181

5.10.2 Client Ticket Portal (CTP)This user-friendly, web-based tool was developed specifically for LOCOG by ourmarketing partner and system supplier, Ticketmaster. It allows the user to accesshis/her account from any computer with internet access, build a request in his/herprivate account, make and save changes, and submit requests – all through a secure,password-protected website.5.10.3 Session demand classificationsSessions are classified as ‘high demand’ or ‘regular demand’ to aid the requestprocess. ‘High demand’ sessions are all sessions with reserved seating. Please beaware that requests for certain ‘high demand’ sessions will far exceed availability.Based on demand, some sessions may be subject to initial limits in order to allocateand manage the inventory fairly.5.10.4 Price categoriesLOCOG offers a wider range of seating categories than previous Games, with up tofive price categories at certain venues. Offering such a wide selection will allowclients to specify location requirements in greater detail and will ensure LOCOG ismaking seating available at a wide range of prices to cater for varied requirementsand affordability.5.10.5 NPC programmes for team and athlete qualification-linkedticketsLOCOG Ticketing will offer bespoke programmes that are specific to NPCs and theirunique needs, in order to provide them with increased, no-risk access to their ownathletes/teams’ events. These will include:- ‘Follow my team’ tickets offered during the initial request period for thepreliminary and final rounds of Wheelchair Basketball (Men, Women), Football 5-a-side/7-a-side, Volleyball (Sitting) (Men, Women), Goalball (Men, Women) andWheelchair Rugby;- athlete family and friends purchase options that will be available for eachqualifying NPC following athlete qualification and draw (where relevant) –London 2012 – NPC Chefs de Mission Dossier182

complete programme details and operational procedures will be providedseparately as an additional appendix of the NPC Ticketing Programme Guide;and- additional final round tickets for the team sports of Wheelchair Basketball (Men,Women), Football 5-a-side/7-a-side, Volleyball (Sitting) (Men, Women), Goalball(Men, Women) and Wheelchair Rugby (up to the maximum number listed in theTicketing Programme Guide) that can be purchased at the Paralympic Villagefollowing qualification.5.10.6 Wait list managementGiven that, during the full ticketing programme cycle, there may be changes inavailable inventory or some tickets may be returned by another client, LOCOG willtrack requests that NPCs/ATRs have for sessions where tickets are not available at thetime of request. Please note that LOCOG cannot guarantee that requests on the waitlist will be allocated. Wait list requests are considered a standing order and LOCOGwill allocate tickets if possible. It is therefore essential that NPCs/ATRs keep their waitlist up to date with accurate and current requirements at all times.5.10.7 Additional ticket orders and real-time availability indicatorsFollowing the initial allocations and during the additional request phase, it will bepossible to order additional tickets through the CTP. To facilitate additional orderapprovals, it will be possible to view session availability at the category level. Colourdisplay indicators for each session/category will show if there is no availability, just afew seats remaining or good availability.5.10.8 Ticket inventory and seat management toolLOCOG Ticketing will soon activate an additional part of the CTP that will allowNPCs/ATRs to manage ticket inventory by predefined groups for seat assignment. Thisalso allows the prioritisation of seating locations within these groups. After seatassignment, the seat management tool will be used to communicate seating locationsthrough web-based, session-specific maps and/or seating charts. In this way, it will bepossible to make additional group assignments before printing tickets to affect theorder in which tickets are printed and delivered within the NPCs’/ATRs’ finalallocation.London 2012 – NPC Chefs de Mission Dossier183

5.10.9 Ticket transfer/exchange and returnsIn the same additional part of the CTP, it will be possible to transfer tickets betweenNPCs or LOCOG client groups (such as a marketing partner under LOCOGapproval). This is an important tool for ATRs, and LOCOG expects that transfers orexchanges between ATRs and/or NPC territories are conducted on the CTP. Furtherahead in the ticketing project cycle and after seat assignment, it will also be possibleto post tickets for transfer/exchange/resale on the CTP free of charge. This can beviewed and used by all other LOCOG clients who have access to the site.Up to 30 per cent of the Confirmed Initial Allocation may be returned to LOCOG by31 January 2012 for full credit, provided it is across a fair range of demand levelsessions and approved by LOCOG. After seat assignment, starting in April 2012through to Games time, it will be possible to return additional tickets on consignmentresale to LOCOG whereby LOCOG will only credit the price of the tickets afterLOCOG resells them.5.10.10 Barcode scanned ticketingThe London 2012 Paralympic Games will be the first summer Games to scan ticketbarcodes for access verification at every venue. Barcode technology, compared to theprevious practice of tearing tickets upon entry, will allow for improved accountmanagement and convenient online end-to-end ticket management options, such asticket resale and exchange between clients. It will also alert LOCOG and the IPC as towhich tickets are unused.5.10.11 Games-time ticket salesPurchase locationsDuring Games time, available tickets can be purchased throughwww.london2012.com or at any of the locations below:Paralympic VillageLOCOG will operate a ticket box office at the Paralympic Village where tickets will besold for all available sessions. Note that LOCOG will not operate a ticket box office atLondon 2012 – NPC Chefs de Mission Dossier184

the Paralympic Rowing Village or the Paralympic Sailing Village. NPCs will be able topurchase tickets for these events at the competition venue.Client Group Centre Sales officeLOCOG will operate a Ticketing Service Centre at Games time that may be accessedby appointment at a location to be announced at a future date. The centre will be thepreferred servicing location for ATRs, as they do not have access to the ParalympicVillage.Competition venuesTicket box offices will operate during competition dates and times for the specificvenue. Tickets to all available sessions will be sold through the venue ticket boxoffices.5.10.12 Complimentary sport ticketsAthletes and NPC team officials may access the Athletes’ Stand during their owndiscipline’s competitions without a ticket, upon presentation of their Paralympic Identityand Accreditation Card (PIAC). In order to watch competitions at venues in disciplinesother than their own, athletes and NPC team officials may require a ticket for someanticipated high-demand sessions.NPC Chefs de Mission may request complimentary sport tickets for their delegationmembers a day before the event through the electronic ticket request system on TheExchange. Complimentary tickets are limited in number, and demand is expected toexceed supply for many of the venues. NPC Services will allocate tickets according toavailability, delegation size and an NPC’s participation in the relevant sports. Chefsde Mission, or their ticketing proxy card holders, will be able to collect tickets from theNPC Services Centres in the Paralympic Village the evening before the sessions.5.10.13 Accessible seatingAccessible seating and services will be available in all London 2012 venues.Provisions will also be made for persons with visual or hearing impairment subject toavailability. NPCs/ATRs already have the opportunity to request wheelchair andamenity seats on the CTP. In the run-up to the Games, LOCOG may considerLondon 2012 – NPC Chefs de Mission Dossier185

exchanging tickets for late requests for accessible requirements. However, this will becompletely on an availability-only basis and subject to variation in price.5.10.14 Ticket toutingIt is a criminal offence to resell London 2012 tickets in a public place (includingonline) or in the course of business (that includes anything as a result of which aperson makes, or aims to make, a profit) without the authorisation of LOCOG. Thislaw applies in the UK but is also intended to apply to activities that take placeoverseas. Please make your team members, sponsors and others who will have accessto tickets aware of this offence. This offence is enforced by the police in the UK, andLOCOG will not be able to assist if the rules are breached. If tickets are no longerrequired, they may be resold via the CTP.Key ticketing programme rules:- ATRs must abide by the Ticket Sales Agreement (TSA), the IPC Handbook and allpolicies and procedures set out in the NPC Ticketing Guide, which is continuallyupdated during the run-up to the Games;- Tickets and packages may be sold only within their own approved territories;- NPCs are responsible for the actions of their ATRs;- ATRs must communicate London 2012 ticket use terms and conditions to all ticketrecipients and spectators; and- NPCs are responsible for the integrity of the London 2012 ticket sales programmein their territories.If you are aware of London 2012 tickets being sold in your territory without LOCOG’sauthorisation, please notify the IPC and NPCticketing@london2012.com.London 2012 – NPC Chefs de Mission Dossier186

5.11 Brand protection5.11.1 Use of London 2012 assetsNPCs are entitled to use the following London 2012 assets in conjunction with therelevant official guidelines, and in accordance with the permitted uses outlined inLOCOG’s Marks and Imagery Guidance for NPCs, which was issued in 2010. Allmarks can be downloaded from the brand centre. To register:Go to: http://brand.london2012.com:1. Select ‘register’ and enter licence code: NPC00031112;2. Select licence partner type: NOCs and NPCs;3. Select partner name: NOCNPC; and4. Select ‘submit’ – a password will be automatically sent to your email address.5.11.2 London 2012 marks5.11.3 GuidelinesNPCs should refer to the following documents when using London 2012 marks. Thesecan be found on The Exchange under ‘Games Marks’:1. The Marks and Imagery Guidance for NPCs- Covers pre-approved uses of London 2012 marks, including editorial andonline, and use of the London 2012 Brand Centre.2. The NPC London 2012 Paralympic Emblem Guidelines- Covers standards and requirements for use of the emblem, including sizes andstyles available.3. The London 2012 Wordmark Guidelines for NPCsLondon 2012 – NPC Chefs de Mission Dossier187

- Covers standards and requirements for use of the London 2012 Wordmarkwhen used in conjunction with the NPC emblem.The following table gives an overview of the permitted uses of each London 2012asset:Official team kitMerchandise to sell/giveaway*Editorial/onlineuseEmblem (excludingcompetitionuniform)XWordmark X XPictograms X X Mascot X X *Merchandise for sale or to give away (including replica kit)Official team kitNPCs shall be primarily responsible for ensuring that all items worn or used by themembers of their delegation comply with the terms set out in the IPC ManufacturerIdentification Guidelines for the London 2012 Paralympic Games.London 2012 assets, including the emblem and wordmark, may not be used on anymerchandise that is to be retailed. The exception to this is pin badges, which must besourced from Honav (sales-ld@honav.com), LOCOG’s licensee.5.11.4 MascotsThe Paralympic mascot, Mandeville is inspired by Stoke Mandeville, theBuckinghamshire town where the Paralympic Movement was founded.Mandeville (and the London 2012 Olympic mascot Wenlock) were created from thelast two drops of British steel used for the London 2012 Olympic Stadium, a materialthat reflects people, places and things as they travel around the United Kingdom. Thelights on their heads are inspired by the lights on London’s iconic black taxis.London 2012 – NPC Chefs de Mission Dossier188

5.11.5 Brand protectionLOCOG takes protection of the Paralympic brand very seriously. We are responsiblefor addressing ambush marketing and dealing with all infringements of our legal rightsin the UK. Where infringements occur in the UK and other territories, we are keen towork with the IPC and the relevant NPC(s) to resolve the issue. If an NPC becomesaware of an infringement that it believes is occurring in the UK, please report this tobrandprotection@london2012.com.UK lawNPCs should be aware that, in addition to normal trademark and copyrightprotection, there are special legal rights in the UK to protect the Paralympic brand andprevent ambush marketing in relation to the Games. NPCs and their sponsors need tocomply with these laws within the UK.More information about these laws is available on the London 2012 website atwww.london2012.com/brandprotection and you can also view a summary of ourrights atwww.london2012.com/documents/brand-guidelines/guide-to-protected-games-marks.pdf.NPC local sponsorsAs a general rule, NPC sponsors have no rights to activate their NPC sponsorshiprights in the UK. This means that, in the UK, they cannot:- Use NPC marks or refer to the NPC, or the Games, in advertising;- Distribute brochures, leaflets or gifts, or any other promotional material whichrefers in any way to the Games, the NPC or the team; or- Display any branded items at or in the vicinity of Paralympic venues (includingVillages) or at live sites (this includes encouraging team members or sponsor staffto wear clothing bearing the sponsor’s brand).NPCs should also notify their sponsors that there are special laws in the UK which willprevent them not only from using NPC marks and explicitly referring to the ParalympicGames in their advertising, but will also prevent the creation of an association with theGames, through whatever means, in the course of trade. LOCOG has produced adocument, available via the following link, which explains our legal rights tobusinesses. Please provide this document to your sponsors.London 2012 – NPC Chefs de Mission Dossier189

In addition, regulations are proposed which, subject to exemptions for things likenormal shop signage, will make it a criminal offence to advertise in the vicinity of ourvenues. NPC sponsors will not be able to distribute or display advertising in areascovered by the regulations, unless specifically authorised to do so by LOCOG. Pleasenote that LOCOG is unlikely to authorise advertising by NPC sponsors in these areas.Further details of these proposed regulations are available on the following website.According to past practice, the following will apply in relation to NPCs:Paralympic Village – within an NPC’s allotment (that is, private areas accessible onlyby the team and officials and not visible externally), an NPC may provide recognitionto the NPC sponsors and NPC sponsor products may be distributed to team membersfor consumption/use within those private areas. For example, if an NPC has abiscuit/cookie sponsor, its products may be stocked in the NPC’s private kitchen.Pre-Games Training Camps venues – an NPC may put up limited recognition for itssponsors in private/closed areas at the facilities it is using in the UK. For example, thismay include pop-up banners crediting the sponsors. If an NPC is holding a pressconference, inviting the media to visit/film the training camp, or welcoming visits fromlocal schoolchildren, etc, this limited recognition does not have to be removed, butsuch media visits should not be used as a promotional opportunity for the sponsorsoutside the NPC’s territory.NPC hospitality houses – NPCs may provide recognition to NPC sponsors, who mayactivate their NPC sponsorship inside the NPC hospitality house only. The followingrestrictions apply:- There must be no commercial branding for any NPC sponsor (unless the sponsor isalso a partner of the London 2012 Paralympic Games) outside (or visible fromoutside) the NPC hospitality house;- The name of the NPC hospitality house cannot include either the corporate nameor brand or logo of any NPC sponsor (for example, ‘[sponsor name] [NPC name]house’). Any recognition using a designation such as presented by [‘sponsorname’] or similar is strictly limited to the inside of the NPC hospitality house; and- There must be no promotion of the NPC sponsor and/or its sponsorship outside ofthe NPC hospitality house, whether through adverts, leafleting, or public relations.NPC hospitality houses signage, promotion, retail operations and other commercialissuesLondon 2012 – NPC Chefs de Mission Dossier190

NPCs may use and display their NPC emblem at their hospitality houses (both insideand outside) without LOCOG’s approval. However, all external signage must complywith UK law. For example, planning permission may be required for large signageand additional LOCOG approval may be required in accordance with the proposedregulations restricting advertising in the vicinity of venues if the house is within theaffected area (see above). Further details of the regulations, where they will apply andhow NPCs may seek authorisation from LOCOG, will be issued when the regulationshave been finalised.If an NPC wishes to promote its hospitality house in the UK, only the NPC emblemmay be used, without any reference to the Games and without any commercialassociation. Should the NPC wish to include a reference to the Games, it must bestrictly limited to the participation of its team (without any use of any Games marks).NPC team uniform replicas and other NPC-related merchandise may be sold in NPChospitality houses, and LOCOG will not seek royalties on such sales. However, thefollowing restrictions apply:- Retail-dedicated floor space in an NPC house must be limited to a maximum of50m² as anything larger could conflict with LOCOG’s merchandise programmeand constitute a breach of our official retail agreements;- No external advertising/marketing/promotion of the NPC house retailactivities/product is permitted;- No retail of NPC team uniform replicas or NPC-related merchandise outside theNPC hospitality house is permitted unless an agreement has been entered intowith LOCOG and commercial terms agreed.5.11.6 Clean venuesNPCs are reminded that, in addition to the uniform and equipment rules, all NPCsmust respect IPC rules which restrict advertising and branding in venues (see the IPCHandbook). With the exception of branding being permitted under the IPCManufacturer Identification Guidelines, NPCs and their team members should not useany signage, clothing or equipment that bears third-party branding in venues, forexample, drink bottles, bags, bikes, physio tables, etc. All branding on such itemsshould be discreetly covered where practical. Note that any attempts to introduceunapproved branding onto the field of play, in Mixed Zones or at official pressconferences will be treated very seriously.London 2012 – NPC Chefs de Mission Dossier191

5.12 Insurance and LiabilityAs with previous Games hosts, LOCOG will not accept responsibility for personalbelongings during the Games.5.12.1 Property InsuranceLOCOG does not provide insurance to cover NPC property and equipment andaccepts no responsibility for any loss or damage to any such equipment while:- in transit to any Paralympic venue or the Villages;- in use during training or competition; or- in storage at a venue, hotel or at the Villages.5.12.2 Liability InsuranceLOCOG does not provide public liability insurance for NPCs, nor does it assumeresponsibility for any acts by the NPCs and their athletes and NPC team officials.5.12.3 Motor Vehicle InsuranceAll vehicles supplied by LOCOG, including Rate Card and NPC-dedicated vehicles,will be provided with adequate insurance. Insurance for personal effects and baggagewill not be included.Drivers are only covered by the insurance if they have been registered with LOCOG.Each NPC must provide LOCOG with the names of all persons who will be drivingNPC dedicated vehicles and Rate Card vehicles. Conditions that could invalidate theinsurance include:- driving under the influence of alcohol or drugs;- drivers who do not have a valid licence – driving licence details must be provided– for further information, please see section 5.2.12;- reckless use of a LOCOG vehicle to intentionally cause loss or damage; and- failure to abide by UK law or regulations.London 2012 – NPC Chefs de Mission Dossier192

NPCs will be responsible for the total cost of any loss or damage if the insurancecover is invalidated by any of the activities described above. A damage deposit willbe included in the rental cost of NPC Rate Card vehicles which will be used to offsetthe cost of any damage caused.Any fines or fees associated with driving offences and violations will be the fullresponsibility of the individual driving the vehicle in question.5.12.4 Legal advice and representation for NPCsLOCOG has worked with the Law Society, the Bar Council and the British Associationfor Sport and Law to assemble an independent service of barristers’ chambers, lawfirms and individual practitioners.The service will provide free independent legal advice and representation for NPCsand IPSFs for the period of the Games. The Service will be made up of a specialistSports Advocacy Section to represent athletes at hearings, particularly urgent ad hochearings before the Court of Arbitration for Sport, and a General Section to provideadvice and assistance in the fields of sports, criminal, defamation and privacy,immigration, discrimination and personal injury law. The Sports Advocacy Section willcomprise individual advocates and the General Section will be composed of law firmsand chambers.NPCs will be eligible to seek advice and assistance from the service, although theywill of course remain free to appoint other lawyers of their own choosing. The purposeof the service is to provide an option for those who do not have their own legalrepresentatives in place in the UK and who may have difficulty in identifyingrepresentation at short notice.All contact details and the appointment process will be communicated to NPCs in theChefs de Mission Manual.London 2012 – NPC Chefs de Mission Dossier193

6. Departures6.1 Departure transportLOCOG will provide transport from all Villages directly to Heathrow Airport. Thisservice will be available for the duration of the arrivals and departures service period.It is vital that the ADS is kept up to date with NPC departure plans to ensure LOCOGhas adequate resources to provide NPCs with the services they require, when needed.LOCOG encourages all NPCs to depart from Heathrow Airport, the official Port ofExit.NPCs that have no alternative but to depart from a port other than Heathrow Airportshould speak to their NPC Relations representative.6.1.1 Remote check-in at the Paralympic VillageHeathrow Airport will be operating at full capacity at Games time, and the use ofRemote Check-In (RCI) by delegates to ensure a smooth departure process is stronglyrecommended. For any delegate departing from Heathrow Airport on a participatingairline, RCI facilities will be made available at the Paralympic Village.RCI will not be available from the Paralympic Rowing Village or the ParalympicSailing Village, or for departures from other ports. RCI will be offered on anticipatedpeak departure dates. These are likely to be the day of the Closing Ceremony and thetwo days immediately following the ceremony. During the Games, LOCOG Arrivalsand Departures staff will work with the NPCs to understand which individuals wish toparticipate in RCI.To participate in RCI, athletes and NPC team officials will need to visit an RCI deskwithin the Paralympic Village, the precise location of which is to be confirmed. Theywill check in for their flight, receive a boarding pass, and have their baggage tagged.Once a bag has been remotely checked in, it will be securely transported by LOCOGdirectly to Heathrow Airport ready for the delegate’s flight.Athletes and NPC team officials can then continue to enjoy the remainder of theirGames, and proceed to the airport with only their hand baggage, or with limitedcheck-in baggage, making their departure much easier, with fewer bags to handle.London 2012 – NPC Chefs de Mission Dossier194

They will also be able to proceed directly to airport security on departure if they haveno further hold baggage to check in.6.1.2 Online check-inFor those delegates whose airlines do not participate in RCI, it is recommended thatonline check-in is used to expedite the process through the airport. Athletes and NPCteam officials are requested to check the availability of online check-in services ontheir chosen airline’s website. When the online check-in process is complete, theirbags can be dropped off the day before departure as per the RCI process. Once abag has been dropped off remotely, it will be transported securely by LOCOG toHeathrow Airport ready for the delegate’s flight.6.1.3 Standard check-inDelegates who do not choose to participate in RCI or online check-in, or where theservice is not available, should check in for their flight according to standardprocedure at Heathrow Airport. In this situation, special arrangements should be madewith the carrier. LOCOG will provide advice regarding times to depart from theVillages, taking into account the extended check-in time that can be expected tocomplete airport processing with full baggage.London 2012 – NPC Chefs de Mission Dossier195

6.2 Village Check outLOCOG will develop a process which NPCs will be required to follow prior to theirdeparture from London.Departure Inventory and Inspection (I&I)NPC Services and Relations will confirm with each NPC the date and time of thedeparture I&I at the Paralympic Village, the Paralympic Rowing Village, theParalympic Sailing Village, as well as at the Grooms’ accommodation.During the departure I&I, LOCOG staff will compare the condition of the space andinventory with the documents signed by the NPC upon arrival, and determine ifanything is damaged or missing. NPCs must be present during this inspection.A similar process will be followed for Grooms’ accommodation.LOCOG may apply charges for damaged or missing items (including keys), nonstandardcleaning (for example, cleaning the smell and damage from smoking in therooms), or removal of items left behind. NPCs will be required to pay LOCOG for alldamages prior to departure.Vehicles and mobile telephonesNPCs will be responsible for returning dedicated and Rate Card vehicles, along withmobile telephones. The process will be communicated in detail in the Chefs de MissionManual.London 2012 – NPC Chefs de Mission Dossier196

6.3 Settling accountsNPCs will be responsible for settling all accounts prior to the departure of the Chef deMission (or designee) from the Paralympic Village. This could include the purchase ofmeal coupons on account, long-distance telephone changes, damages, etc. SupportGrant balance payments will only be paid to the NPC after the NPC account has beensettled.London 2012 – NPC Chefs de Mission Dossier197

7. AppendicesThe following pages contain the maps and schedules referred to in other sections ofthis dossier. These will be posted on The Exchange before the Chefs de MissionSeminar and will be included in the printed version of the dossier which will be givento delegates upon arrival at the seminar hotel.London 2012 – NPC Chefs de Mission Dossier198

8. Contact detailsNPC Services and RelationsJames MacleodHead of NPC Services and RelationsLambis KonstantinidisNPC Relations ManagerKathrin BeckerNPC Regional CoordinatorPaco BioscaNPC Regional CoordinatorDanny BuntainNPC Regional CoordinatorYann CravenNPC Regional CoordinatorRafiq DhanjiNPC Regional CoordinatorKarim ElbihiNPC Regional CoordinatorJulia NilovaNPC Regional CoordinatorKatrina WardNPC Regional Coordinatorjames.macleod@london2012.com+44 (0)203 2012 000lambis.konstantinidis@london2012.com+44 (0)30 2012 1132kathrin.becker@london2012.com+44 (0)30 2012 1966paco.biosca@london2012.com+44 (0)30 2012 1898danny.buntain@london2012.com+44 (0)30 2012 1131yann.craven@london2012.com+44 (0)30 2012 1145rafiq.dhanji@london2012.com+44 (0)30 2012 2006karim.elbihi@london2012.com+44 (0)30 2012 1334julia.nilova@london2012.com+44 (0)30 2012 1980katrina.ward@london2012.com+44 (0)30 2012 1979London 2012 – NPC Chefs de Mission Dossier199

9. GlossaryAAAADSATRAVMBIPBVPCASCCTVCCZCTCTPDADDADLRDRMEEAEFPENTePEQEUFDNFF&EGMCHSSHMRCIBCIDPIPSFI&IILUITAHCIVCSAccommodation Allocation AgreementArrivals and Departures SystemAuthorised Ticket ResellerAthlete Venue MealBorder Inspection PostsBritish Visitor PermitCourt of Arbitration for SportClosed-circuit televisionCongestion Charging ZoneComputed tomographyClient Ticket PortalDignitary AssistantDifferent Discipline Spectating AthletesDocklands Light RailwayDelegation Registration MeetingEuropean Economic Area (EU nations and Iceland, Liechtenstein andNorway)European Firearms PassEars, nose and throatOnline sport entries systemEuropean Union (Austria, Belgium, Bulgaria, Cyprus, Czech Republic,Denmark, Estonia, Finland, France, Germany, Greece, Hungary,Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands,Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden andUnited Kingdom)Fleet Depot NPCFurniture, Fixtures and EquipmentGeneral Medical CouncilHigh Speed ServiceHer Majesty's Revenue and CustomsInternational Broadcast CentreInternational Dignitary ProgrammeInternational Paralympic Sport FederationInventory and InspectionInternational Liaison UnitIntra-Trade Animal Health CertificateInter-Village Connection ServiceLondon 2012 – NPC Chefs de Mission Dossier200

IVTSLCCL&DLHRLLEZLOCOGLTLMDSMHRAMPCMRIMTANADONFNHSNPCOBSODAODFOfcomOPCPCPPEAPEQPFAPFHPGTCPIACPNSPRNPSAPVCRADORCISDASICSVRTAInternal Village Transport SystemLogistics Coordination CentreLoss and DamageLondon Heathrow AirportLondon Low Emission ZoneLondon Organising Committee of the Paralympic GamesLess Than TruckloadMaster Delivery ScheduleMedicines & Healthcare products Regulatory AgencyMain Press CentreMagnetic resonance imagingMaterial Transfer AreaNational Anti-Doping OrganisationsNational FederationUK National Health ServiceNational Paralympic CommitteeOlympic Broadcasting ServicesOlympic Delivery AuthorityOlympic Data FeedCommunications regulator in the UKOlympic & Paralympic Coordination TeamPermit Check PointPrime Event AccessParalympic sport entries and qualificationParalympic Family AssistantParalympic Family HotelPre-Games Training CampParalympic Identity & Accreditation CardParalympic News ServiceParalympic Route NetworkPedestrian Screening AreaPre-Valid CardRegional Anti-Doping OrganisationsRemote Check-InSame Discipline Spectating AthletesSport Information CentreSport Viewing RoomTransport system for athletesLondon 2012 – NPC Chefs de Mission Dossier201

TCPTfLTSAUKUKBAUPSVAHOVAPPVATVCPVIPVLMVMCVOVPCVSAWADAWi-FiTraffic Control PointTransport for LondonTicket Sales AgreementUnited KingdomUK Border AgencyUnited Parcel Service IncVenue Accreditation Help OfficeVehicle Access and Parking PermitValue Added TaxVendor Certification ProgrammeVery important personVillage/Venue Logistics ManagerVenue Media CentreVisit OfficerVehicle Permit CheckpointVehicle Screening AreaWorld Anti-Doping AgencyWirelessLondon 2012 – NPC Chefs de Mission Dossier202