<strong>Innovation</strong> <strong>Canada</strong>: A <strong>Call</strong> <strong>to</strong> <strong>Action</strong>1.3 <strong>Innovation</strong> concierge service —Establish a national “concierge” service andassociated comprehensive web portal <strong>to</strong>provide companies with high-quality, timelyadvice <strong>to</strong> help identify and access the mostappropriate business innovation assistanceand programs for the individual firm.The concierge service would serve the dualpurpose of (i) providing a single access point forbusinesses <strong>to</strong> obtain individualized assistance innavigating the complex program landscapethrough well-informed guidance on the mostappropriate programs and (ii) generatingawareness of programs by directing clients <strong>to</strong>initiatives they might not have otherwiseidentified.In order <strong>to</strong> ensure that businesses benefit fromhigh-quality, personalized assistance on acase-by-case basis, client service personnel inthe concierge offices should be appropriatelytrained <strong>to</strong> provide services ranging from initialclient referrals <strong>to</strong> specialized sec<strong>to</strong>ral advice,drawing on all Government of <strong>Canada</strong>resources as well as relevant provincialprograms. The associated web portal shouldbe developed in collaboration with theprovinces <strong>to</strong> constitute a “one-s<strong>to</strong>p” onlineorientation <strong>to</strong> the full range of governmentprograms in support of business innovation.The new concierge service should build on theexisting capacity of <strong>Canada</strong> Business, whichprovides access <strong>to</strong> information and <strong>to</strong>ols forCanadian businesses and entrepreneurs throughservice centres and an online delivery channel.TalentA talented and adaptable workforce is at theheart of innovative economies. Every part of theeconomy therefore has a stake in educating,training and effectively integrating highlyqualified and skilled Canadians in<strong>to</strong> theworkforce, and in attracting and retainingtalented individuals <strong>to</strong> <strong>Canada</strong>. While thedevelopment of talent is the responsibility of theprovinces, the Government of <strong>Canada</strong> plays animportant role through the granting councilsand can have a particular focus on thedeployment of talent in support of businessinnovation. Unfortunately, federal efforts areunorganized, and federal programs are subscaleand uncoordinated. The Panel thereforerecommends the following.1.4 Talent — IRIC should lead the developmen<strong>to</strong>f a federal business innovation talentstrategy, working closely with the provincesand relevant federal departmentsand agencies, focussed on increasingbusiness access <strong>to</strong>, and use of, highlyqualified and skilled personnel.Guided by this strategy, IRIC should work withfederal partners <strong>to</strong> consolidate federal industrialinternship and youth employment programs,creating a larger, more flexible program open <strong>to</strong>all senior undergraduate and graduate studentsand post-doc<strong>to</strong>ral fellows from across ourpost-secondary educational institutions.The strategy should address gaps in the currentsuite of business-oriented talent programs,such as creating opportunities forentrepreneurship men<strong>to</strong>ring, addressing<strong>Canada</strong>’s underperformance in deploying ourmost highly skilled and highly trained PhDgraduates, and developing the full range ofindustrially relevant research, development andcommercialization skills for trainees, includingboth technical and professional “soft” skills.The strategy should be designed <strong>to</strong> meet clearlydefined objectives, over time, centring on theincreased use by business of highly qualified andskilled personnel. The Panel also recommendsthat the strategy make use of proactive andflexible delivery mechanisms by engagingstakeholders and civil society in the design anddelivery of its talent initiatives, whereappropriate.5-14
Program EffectivenessFigure 5.5 Direct Spending Portion of the Envelope, by Activity Supported, 2010–11 a100%80%60%40%20%BasicResearch($195 million)Other(17 programs)ABIPNRC-SIMSNRC-PBICHRPIRCStrategicNetwork Grants(SNG)Networks ofCentres ofExcellence(NCE)IndustrialResearchAssistanceProgram (IRAP)CollaborativeResearch andDevelopmentGrants (CRD)AppliedResearch($516 million)Atlantic <strong>Innovation</strong> Fund (AIF)FP<strong>Innovation</strong>sExperimentalDevelopment($573 million)Other(24 programs) Other(33 programs)WDPNRC-IRCNRC-IMBNRC-IARNRC-ICPETDeveloping Innovative Agri-ProductsIRCSNGBusiness and Regional Growth ProgramNRC-IITNRC-IMICanadian Agri-Science ClustersSPGABIPNRC-BRICRDNCENRC-IMINCECCIPTDPCECRAtlantic <strong>Innovation</strong> Fund (AIF)FP<strong>Innovation</strong>sSDTech FundIndustrialResearchAssistanceProgram (IRAP)Commercialization($162 million)Other(21 programs)NRC-IOTCCIPNRC-IRCNRC-IMSNRC-IARBDP<strong>Innovation</strong>ElementNCEBusinessand RegionalGrowthProgramCECRStrategicProject Grants(SPG)IndustrialResearchAssistanceProgram (IRAP)StrategicAerospace andDefence Initiative(SADI)WDP0%aWithin each activity supported, programs are ordered according <strong>to</strong> the size of their expenditures, starting from the largestat the bot<strong>to</strong>m and progressing through <strong>to</strong> the smallest at the <strong>to</strong>p. Expenditures for each program are roughly proportional<strong>to</strong> the area of the rectangles representing the program. Some programs (for example, IRAP) are present in more than oneactivity. Three percent of direct expenditures within the review envelope are unclassified and are not represented in thisfigure. See Annex A for the full name of programs represented by acronyms.Source: Based on figures collected from federal departments and agencies.Program ConsolidationAs documented in Chapter 3, there are manysmall-scale business R&D and commerciallyoriented R&D programs in the federal suite.(Figure 5.5 portrays the portfolio of directexpenditure programs by activity supported.)Recent work by the OECD suggests that“. . . the policy mix needs <strong>to</strong> avoid inefficienciesarising from operating <strong>to</strong>o many schemes at<strong>to</strong>o small a scale. This is a real concern, since5-15