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IFCPerformanceStandard &Section (#)IFC Performance StandardRequirementPerformanceAssessmentComments (if partial or non-alignment)PS 5, Section 16Compensation to be supplied priorto resettlement.Non-alignmentPaid R5 000 settling in allowance only after they hadmoved.Topic 6: Grievance ManagementPS5 Section 10 Develop a grievance mechanism. Partial alignmentPS 1 Section 23PS 1 Section 23PS 1 Section 23PS5, Section 10PS 1 Section 23Communities to be informed aboutthe grievance mechanism and anunderstandable process to be used.Ensure grievance mechanism isculturally appropriate and readilyaccessible to all segments of theaffected communities.Ensure grievance mechanism isscaled to the risks and adverseimpacts of the project.Grievance mechanism to establishand maintain a constructiverelationship with affectedcommunities over the life of theproject.Ensure grievance mechanismaddresses concerns promptly.Partial alignmentPartial alignmentNon-alignmentNon– alignmentNon-alignmentStandalone grievance mechanism not formallyestablished and transparently communicated. The S21was used for all communication and grievance purposes,but had a conflict of interest because of its multiplefunctions.Although the S21 mechanism existed, it role as agrievance mechanism appears not to have been formallyadvertised or communicated.Resistance groups (and potentially other vulnerablegroups) did not use it or feel able to use the mechanismin place and resorted instead to violence, protest andmedia to get their grievances heard.Lack of standalone grievance mechanism includingimpartial/independent mechanism for dispute resolutionWhen trust in the S21 mechanism broke down this wasnot corrected and no other mechanisms put in place.The relationship with communities was thus damagedand not suitably repaired.There is no evidence of a structured approach by AP tocategorising and prioritising issues or committing toa timescale for their resolution. Most reports receivedindicate an overall slow and ad hoc response togrievances.PS 1 Section 23Grievance mechanism to betransparent.Non-alignmentS21 mechanism failed at feeding back transparently tothe community and AP; this was not corrected.PS5 Section 10Grievance mechanism to includerecourse mechanism designed toresolve disputes in impartial manner.Non-alignmentNo independent recourse mechanism for disputeresolution was in place – the community were reliant onthe S21 and community lawyers to resolve any disputes.Both were inherently involved in the resettlementprocess and therefore had a conflict of interest.PS 1 Section 23PS 1 Section 23Ensure grievance mechanism comesat no cost and without retribution.Ensure grievance mechanism doesnot impede access to judicial oradministrative remedies.Alignment -Alignment -Topic 7: Provide Relocation Assistance and Transition SupportPS 5, Section 20Provide relocation assistance todisplaced persons, and with particularattention to the needs of thevulnerable and poor.Alignment -xv