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IFCPerformanceStandard &Section (#)IFC Performance StandardRequirementPerformanceAssessmentComments (if partial or non-alignment)PS 5, Section 20PS 5, Section 16Compensate for loss of commercialstructures or provide replacementproperty, or equal or greater value.Compensation to be supplied prior toresettlement.Alignment -Non- alignmentCompensation amounts were not fully paid prior to peoplebeing moved, and agricultural fields were not ready prior toresettlement taking place.Topic 6: Managing GrievancesPs1, Section 23 Develop a grievance mechanism Grievance procedure relating tocompensation and householddefects.PS 1, Section 23S21s as the grievance mechanismfor general grievances.Communities to be informed aboutthe grievance mechanism and anunderstandable process to be used Grievance procedure relating tocompensation and householddefects.AlignmentPartial alignmentAlignmentAlthough S21 was intended as the official channel for grievances,in effect it never really fulfulled its purposes, due to the fact thatmany factions within the community did not trust it to feedback concerns. The S21 itself also had a confilct of interest in itsmultiple functions.S21s as the grievance mechanismfor general grievances.Partial alignmentThere appeared to be lack of clarity on where and how to submitgrievances about the S21 as a grievance mechanism.PS 1, Section 23PS 1, Section 23PS 5, Section 10Grievance mechanism to be readilyaccessible and culturally appropriate Grievance procedure relating tocompensation and householddefects.S21s as the grievance mechanismfor general grievances.Grievance mechanism to be scaled tothe risks and adverse impacts of theproject.Grievance mechanism to establish andmaintain a constructive relationshipwith affected communities over the lifeof the project.AlignmentNon- alignmentNon- alignmentNon- alignmentThe failings of the S21s alienated many people from using it asthe formal grievance mechanism. This left many without recoursefor addressing their concerns with the relocation process.Failure of AP to address the weakness of the S21 as a grievancemechanism, and the resultant poor community relations thatensued is indicative of an inadequate grievance mechanism.The breakdown in relations between AP and factions withinMotlhotlo and the community in general points to a failure ofthe grievance mechanism to adequately manage disputes andconflict.PS 1, Section 23Grievance mechanism to addressconcerns promptly: Grievance procedure relating tocompensation and householddefectsS21s as the grievance mechanismfor general grievancesAlignment -Partial alignmentNo evidence of a structured approach by AP to categorisingand prioritising issues or committing to a time scale for theirresolution.PS 1, Section23Grievance mechanism to betransparent.Grievance procedure relating tocompensation and householddefectsAlignmentS21s as the grievance mechanismfor general grievancesNon-alignmentEvidence points to lack of transparency and accountability ofS21s and of grievances being selectively communicated to APand vice versa which led to a lack of trust in the mechanism.xiii