(ssrpm) end user manual - Tools4Ever.com

SELF SERVICE RESET PASSWORD MANAGEMENT(SSRPM) END USER MANUAL

INTRODUCTIONIn this short manual, Tools4ever gives you a step by step tutorial on the end user procedure and the use of SSRPMto reset your password without help desk / service desk intervention. With SSRPM, you are able to reset yourpassword 7 days a week, 24 hours a day, by answering some personal questions. On the following pages, both theregistration process and the process for resetting password are explained using several screen shots.

NOTIFICATION PROCEDUREThe following screenshots are examples of implementations in several organizations. The questions and thenumber of questions for your organization may differ.

In the registration process you will be asked to provide answers to several questions. The answers need to beconfirmed to ensure spelling accuracy, so that later when completing a password reset you can give the sameanswer.Depending on the choices the organization makes for implementing SSRPM, it will be likely that you have differentquestions available.

PASSWORD RESET PROCEDUREIf you have forgotten your password, you can click on the "Forgot Password" button on the login screen. Below isan example of a screen.

After clicking on the "Forgot Password" button, you will see the screen for SSRPM. Depending on yourorganization, you may be given the option to reset the password or just unlock the account. If you get this screen,choose the first option if you forgot your password and want to choose a new password. If you know yourpassword, but were locked out because of several attempts to enter your password, you can choose the secondoption.In the above fields, you can fill in the answers to your questions. The number and type of questions may differ,depending on the implementation choices made by your organization.

After correctly answering the questions, you arrive at the screen where you can fill in a new password. Above theentry fields for the new password contains the criteria that the password must meet. These criteria may differfrom the above screenshot and depending on the choices that your organization has decided upon.If the criteria are met, then changes from a red flag by a green check. This way you can quickly and clearly identifyyour password meets your organization’s requirements.

After your password meets all criteria and you click complete, the password reset is successfully completed andyour new password is set.

Tools4ever IncNew York300 Merrick Road, Suite 310Lynbrook, NY, 11563Tel. 516-482-4414Fax. 516-825-3018SeattlePO Box 8200Bonney Lake, Washington 98391Tel. 1-888-770-4242Fax. 253-435-4966