Hillview Estate Management Plan - One Housing Group

The Area ActionPlanThis action plan details the servicesavailable to our tenants/residents andhow they will be involved in monitoringand evaluating the plan and setsstandards for communicating andconsulting on a regular basis.This is also known as a local offer.There is an ongoing action list which aims to respond to issues raised bytenants and residents during estate meetings. This section will be updatedon a regular basis and will form part of the agenda for the monitoring groupmeetings. The plan forms an agreement between One Housing Group andour residents of Hillview estate, Midhope Street, London, WC1H 8HL.More information about One Housing Group’s policies and procedures andservice standards can be found in the tenant/residents handbook and alsoon One Housing Group’s website: onehousinggroup.co.ukWhat are theobjectives of theAction Plan?• To set out clearly the level of service you can expect to receive• To Involve all tenants, residents and young people in setting andmonitoring the quality of the service delivered• To identify problems and improve services if needed• To strengthen the partnership between tenants, residents and OneHousing Group and improve how we communicate and consult with you• To seek to resolve problems by working with our partners in the area,such as the local authority, the Police, local businesses and other publicand voluntary organisations who can help to improve and maintain agood quality of life on the estate• To support One Housing Group’s residents in developing andmaintaining a community spirit whereby tenants and residents and OneHousing Group aim to eliminate litter, graffiti, vandalism and anti-socialbehaviour• To be mindful at all times of equality and diversity. Where a need isidentified, One Housing Group will respond to ensure that an appropriateservice is provided tailored to meet an individuals needs, fro exampleproducing this document in larger print• To keep residents informed of the names and contact numbers of all staffwho deliver services to your neighbourhood1 One Housing Group Local Offer Hillview