customers who pay the present bills. Demands from our own customers, on the other hand, would helpus to focus on and lend impetus and excitement to our program.An independent organization would not only make resource dependence work for us rather than againstus, but it would also address the principle that small markets cannot solve the growth or profit problemsof large companies. For many years into the future, the market for electric vehicles will be so small thatthis business is unlikely to contribute significantly to the top or bottom lines of a major automaker’sincome statement. Thus, since senior managers at these companies cannot be expected to focus eithertheir priority attention or their priority resources on electric vehicles, the most talented managers andengineers would be unlikely to want to be associated with our project, which must inevitably be seen asa financially insignificant effort: To secure their own futures within the company, they naturally willwant to work on mainstream programs, not peripheral ones.In the early years of this new business, orders are likely to be denominated in hundreds, not tens ofthousands. If we are lucky enough to get a few wins, they almost surely will be small ones. In a small,independent organization, these small wins will generate energy and enthusiasm. In the mainstream,they would generate skepticism about whether we should even be in the business. I want myorganization’s customers to answer the question of whether we should be in the business. I don’t wantto spend my precious managerial energy constantly defending our existence to efficiency analysts inthe mainstream.Innovations are fraught with difficulties and uncertainties. Because of this, I want always to be sure thatthe projects that I manage are positioned directly on the path everyone believes the organization musttake to achieve higher growth and greater profitability. If my program is widely viewed as being on thatpath, then I have confidence that when the inevitable problems arise, somehow the organization willwork with me to muster whatever it takes to solve them and succeed. If, on the other hand, my programis viewed by key people as nonessential to the organization’s growth and profitability, or even worse, isviewed as an idea that might erode profits, then even if the technology is simple, the project will fail.I can address this challenge in one of two ways: I could convince everyone in the mainstream (in theirheads and their guts) that the disruptive technology is profitable, or I could create an organization thatis small enough, with an appropriate cost structure, that my program can be viewed as being on itscritical path to success. The latter alternative is a far more tractable management challenge.In a small, independent organization I will more likely be able to create an appropriate attitude towardfailure. Our initial stab into the market is not likely to be successful. We will, therefore, need theflexibility to fail, but to fail on a small scale, so that we can try again without having destroyed ourcredibility. Again, there are two ways to create the proper tolerance toward failure: change the valuesand culture of the mainstream organization or create a new organization. The problem with asking themainstream organization to be more tolerant of risk-taking and failure is that, in general, we don’t wantto tolerate marketing failure when, as is most often the case, we are investing in sustaining technologychange. The mainstream organization is involved in taking sustaining technological innovations intoexisting markets populated by known customers with researchable needs. Getting it wrong the firsttime is not an intrinsic part of these processes: Such innovations are amenable to careful planning andcoordinated execution.Finally, I don’t want my organization to have pockets that are too deep. While I don’t want my peopleto feel pressure to generate significant profit for the mainstream company (this would force us into afruitless search for an instant large market), I want them to feel constant pressure to find some way—some set of customers somewhere—to make our small organization cash-positive as fast as possible.168
We need a strong motivation to accelerate through the trials and errors inherent in cultivating a newmarket.Of course, the danger in making this unequivocal call for spinning out an independent company is thatsome managers might apply this remedy indiscriminately, viewing skunkworks and spinoffs as ablanket solution—an industrial-strength aspirin that cures all sorts of problems. In reality, spinning outis an appropriate step only when confronting disruptive innovation. The evidence is very strong thatlarge, mainstream organizations can be extremely creative in developing and implementing sustaininginnovations. 21 In other words, the degree of disruptiveness inherent in an innovation provides a fairlyclear indication of when a mainstream organization might be capable of succeeding with it and when itmight be expected to fail.In this context, the electric vehicle is not only a disruptive innovation, but it involves massivearchitectural reconfiguration as well, a reconfiguration that must occur not only within the productitself but across the entire value chain. From procurement through distribution, functional groups willhave to interface differently than they have ever before. Hence, my project would need to be managedas a heavyweight team in an organization independent of the mainstream company. This organizationalstructure cannot guarantee the success of our electric vehicle program, but it would at least allow myteam to work in an environment that accounts for, rather than fights, the principles of disruptiveinnovation.NOTES1. In 1996, the state government delayed implementation of this requirement until the year 2002, inresponse to motor vehicle manufacturers’ protests that, given the performance and cost of the vehiclesthey had been able to design, there was no demand for electric vehicles.2. An excellent study on this subject is summarized in Dorothy Leonard-Barton, Wellsprings ofKnowledge (Boston: Harvard Business School Press, 1995).3. This information was taken from an October 1994 survey conducted by The Dohring Company andquoted by the Toyota Motor Sales Company at the CARB (California Air Resources Board) Workshopon Electric Vehicle Consumer Marketability held in El Monte, California, on June 28, 1995.4. This information was provided by Dr. Paul J. Miller, Senior Energy Fellow, W. Alton JonesFoundation, Inc., Charlottesville, Virginia. It was augmented with information from the followingsources: Frank Keith, Paul Norton, and Dana Sue Potestio, Electric Vehicles: Promise and Reality(California State Legislative Report [19], No. 10, July, 1994); W. P. Egan, Electric Cars (Canberra,Australia: Bureau of Transport Economics, 1974); Daniel Sperling, Future Drive: Electric Vehicles andSustainable Transportation (Washington, D.C.: Island Press, 1995); and William Hamilton, ElectricAutomobiles (New York: McGraw Hill Company, 1980).5. Based on the graphs in Figure 10.1, it will take a long time for disruptive electric vehicle technologyto become competitive in mainstream markets if future rates of improvement resemble those of thepast. The historical rate of performance improvement is, of course, no guarantee that the future rate canbe maintained. Technologists very well might run into insurmountable technological barriers. What wecan say for sure, however, is that the incentive of disruptive technologists to find some way to engineeraround such barriers will be just as strong as the disincentive that established car makers will feel tomove down-market. If present rates of improvement continue, however, we would expect the cruisingrange of electric cars, for example, to intersect with the average range demanded in the mainstreammarket by 2015, and electric vehicle acceleration to intersect with mainstream demands by 2020.169
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TheInnovator’sDilemmaWhen New Tec
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ContentsIn GratitudeIntroductionPAR
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Clayton M. ChristensenHarvard Busin
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Digital Equipment Corporation creat
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they lose their positions of leader
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Disruptive Technologies versus Rati
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understand what has caused those ci
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Chapter 7 discusses a different app
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But the electric car is a disruptiv
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Part OneWHY GREAT COMPANIESCAN FAIL
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was the size of a large refrigerato
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To test this hypothesis, I assemble
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Figure 1.5 describes a sustaining t
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Source: Data are from various issue
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Between 1978 and 1980, several entr
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The 3.5-inch drive was first develo
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Figure 1.8 Leadership of Entrant Fi
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Rigid Disk Drive Industry: A Histor
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CHAPTER TWOValue Networks and theIm
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toward sustaining innovations and a
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how each value network exhibits a v
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structure. Research, engineering, a
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Figure 2.5 The Conventional Technol
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firms’ decision-making processes
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annually introduced as a percentage
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ecause they have no moving parts, t
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Figure 2.7 Improvements in Areal De
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IMPLICATIONS OF THE VALUE NETWORK F
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esident in companies today result f
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CHAPTER THREEDisruptive Technologic
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Source: Data are from the Historica
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Because their capacity was so small
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was thus a hybrid of the two techno
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its archives, and Toth and Haddock
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CHAPTER FOURWhat Goes Up, Can’t G
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challenges of their competitors. Gr
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organization’s middle managers pl
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Managers in disk drive companies we
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Minimill steel making first became
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Once their position in the market f
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Indiana, in 1989, and constructed a
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Part TwoMANAGING DISRUPTIVETECHNOLO
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The sum of these studies is that wh
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want? One option is to convince eve
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engineering workstations, and has a
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those laws, people flew quite succe
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The first discount store was Korvet
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expansion in the regular variety st
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laser jet division is headed, will
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CHAPTER SIXMatch the Size of theOrg
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What benefit, if any, did leadershi
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Source: Data are from various issue
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Finally, there is substantial evide
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Because emerging markets are small
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There are many success stories to t
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This recommendation is not new, of
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13. “Can 3.5" Drives Displace 5.2
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