ROLE DESCRIPTION - Cerebral Palsy Alliance

Core Competencies Competency Descriptors Performance OutcomesInterpersonal Skills/Communication Has sufficient interpersonal skills to advisemanagers and staff on routine policies andsystems issues. Works on establishing effectiverelationships. Can assist others to resolveconflict. Builds a network of contacts with otherrelevant organizations. Advice given/sought on client HR/IRmatters, training and accreditation issuesas well as other disability concerns andimpacts Communication undertaken in aprofessional manner, which enhances thecore values of Cerebral Palsy Alliance Demonstrated ability to consider “global’implications of day-to-day work practicesand communicates items that are relevantto accommodation staff Acts as a positive role model, relates wellto staff, service partners and customers Participation in training and disabilitynetwork meetings, conferences andProblem Solving/Decision Making Identifies operational and/or work relatedissues requiring innovative or creativesolutions. Assists with the timely development andimplementation of solutions around morecomplex issues. Proficient in making appropriate decisionsrelevant to area of expertise.seminars as agreed with Manager A solution focussed approach to practiceand professional behaviour isdemonstrated Proactive in resolving conflicts before theybecome major issues Staff empowered to generate their ownsustainable solutions Has ability to think “outside the square”with a customer focus Initiate and share research into solutionsthat may benefit others