ROLE DESCRIPTION - Cerebral Palsy Alliance

Core Competencies Competency Descriptors Performance OutcomesService Delivery Management Ensure the customers’ are met by competent staffwithin the service. Has a sound working knowledge of the range ofcustomer needs and uses these to develop theservice Assists with the development and evaluation ofprograms and adopts a continuous improvementapproach to service delivery. Is able to deal with the resolution of more complexproblems/issues. Supports and presents a positive image of in thecommunity. Effectively manages HR matters with respect torecruitment, payroll, WH&S, performancemanagement. Has delegated signing authority for controllableservice expenses. Is actively involved in budget preparation.Monitors monthly expenses and identifies,investigates and reports on any variances tobudget. Produces a regular monthly report for immediatemanager. Demonstrated understanding of the support needsof individual customers Staff trained and monitored in delivering careaccording to agreed plans/instructions Employee relations, pay & benefits, recruitment,WH&S, performance management andadministration tasks completed within agreedtimeframes Annual competency checklists are undertaken withall staff• Ensures staff are trained and performing accordingto the WHS and WSHIM guidelines• Actively participates in collating necessaryinformation and contributing to decision making.• Undertakes ongoing review and monitoring ofservice delivery in pursuit of best practice