CONFIRMATION AND FINAL PROGRAMME The Adjudicator's ...

09:50 – 10:10 Tea Break2 nd Session10:15 – 10:45In search of the crystal ball……, Roland Greaver, KagisoInvestment Management10:45 – 11:00POA work plan - Anne-Marie D’AltonDepartureWhy should you attend the year-end function?For many reasons, members of retirement funds are faced with the challenge of service delivery.Fund payments are made late or done incorrectly and there is often confusion about the legal natureof a retirement fund. Members don’t always know what their rights are. Principal officers, trusteesand officials in the Adjudicator’s offices spend unnecessary time in resolving frivolous complaints.The OPFA has put some measures in place to deal with this every increasing growth in complaintsi.e. conciliation and a score card. These measures will affect how retirement funds approachcomplaints management in the future. Therefore, we at the POA have invited the OPFA to brief uson these measures and how is will affect retirement funds.This is your chance to hear, first hand, what the purpose of these measures or tools are, how itshould be applied, what adjustments are required to your present work processes (if any) andwhere you can get help from if needed.After the briefing session we will take time out to network and relax…………Conciliation and the ScorecardMakhubalo NdabaMakhubalo Ndaba is a Senior Assistant Adjudicator in the Adjudicator’s Office and an Advocate ofthe High Court of South Africa.After matriculating at Mariazell High School in the Eastern Cape, hecompleted his B Juris and LLB degrees at the University of the Transkei. He was then awarded theBritish Chevening Scholarship to do an LLM degree at the University of Central Lancashire in the