IIA ASD research report - The Institute of Internal Auditors

organizations.Χ There is a need to re-define the delivery process and the support mechanismsneeded for program delivery to be a seamless process and integral part of the organization.Χ The integration and streamlining of services government-wide must be managedthrough a four step process:1.Identification of services2.ConsolidationΧ merge or cluster like servicesΧ eliminate duplicationΧ select services for further study to streamline processes as much as possible3.RationalizationΧ identify what services are needed and what can be eliminatedΧ assess what is affordableΧ assess how the various services can be improvedΧ determine what is the most appropriate accountability structure for managementand delivery of servicesΧ investigate ASD4.ImplementationB.Federal Government - SOA FrameworkThe steps involved with the SOA option are listed below:1. Preparation Phase:Χ prepare a preliminary assessment as to whether it meets “best candidate criteria”Χ gain the internal support by explaining the SOA concepts and anticipating andresponding to concernsΧ identify specific constraints which are priorities to remove, and justification of hownew flexibilities can be more cost-effectiveΧ implement new accountability arrangements2.Elaboration of a “Management Contract”:Χ this is a tailor-made written understanding between SOA, TBS, and the parentdepartmentΧ the important questions include:Χ who will bear the costs?Χ can the cost be recovered?Χ what useful role can consultants play in preparing for SOA status?æ