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helen mba _2 - Nelson Mandela Metropolitan University

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• Building density of customers in delivery areas;• Building economics of scale in the different parts of the transport system; and• Improving competitiveness by raising productivity.5.5.2 Increase reliability and improve transit timesReliability can be increased and transit times improved by:• Improving the integration of the value chain and focusing the modes tooptimize their service potential;• Removing bottlenecks currently in the transport system; and• Ensuring sufficient reinvestment to maintain quality infrastructure.5.5.3 Improving customer choiceImproving customer choice through the creation of tailored systems by:• Creating a balance between the differentiated service offered and the tariffcharged;• Building an industry platform that drives the system to differentiate andinnovate; and• Building capabilities in logistics and advanced skills.The accomplishment of these factors will ensure an intermodal transport system thatwould be sustainable.5.6 FINAL RECOMMENDATIONSIn the view of the foregoing discussion, the following recommendations are made.These proposed actions have to take the requirements of the client into account.145

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