3. - Zagope

5The FutureAlong the year of 2011, the QSEMS will remainas a management tool within Zagope,promoting the standardisation and synergiesin all the markets where the company operates,in continuity of the continuous managementimprovement policy. These improvements willbe materialized through the following projects,to be developed next year:Table IHUMAN RECOURSES ALLOCATED TO THE QUALITY,SAFETY AND ENVIRONMENT AREACoordinators-technicians QSE 7Safety Engineers/Sup. Technicians 4Safety Technicians 29Occupational Medics 9Nurses 11Quality and Environment Technicians 16TOTAL 761/Zagope Employee in Angola2/ZAPE, the QSE mascot3/Cover of the Welcoming Manual4/Zagope Employee in Angola5/Alqueva Installed Capacity ExpansionEnterprise1. Conclusion of the Implementation of the Qualityand Safety System in Angola, obtaining theextension of the certification in this market;2. Conception and Implementation of the Qualityand Safety System in the projects in Algeria;3. Expansion of the current Safety Comission,with representatives for every market in whichZagope operates;4. Evaluation of the implementation of theimprovement actions developed through theInternal Client Satisfaction questionnaire thattook place in 2009.Table IITable IIIVOLUME OF QSE SPECIFIC, AWARENESSAND WELCOMING TRAINING ACTIONSVolume of specific training actionsVolume of awareness andwelcoming actionsNO. OF HOURS USED IN MONITORING VISITSAND AUDITS2.548 h35.405 h2008 2009 2010Portugal 170 days 111 days 157 daysInternational 0 days 108 days 169 days58 / 59